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B2B Marketing Attribution Guide : How to Master It in 2024
21 mai 2024, par ErinThe last thing you want is to invest your advertising dollars in channels, campaigns and ads that don’t work. But B2B marketing attribution — figuring out which marketing efforts drive revenue — is far from easy.
With longer sales funnels and multiple people from the same company involved in the same sales process, B2B (business-to-business) is a different ballgame from B2C (business-to-consumer) marketing.
In this guide, we break down what B2B marketing attribution is, how it’s different, which tools you can use to set it up and the best practices.
What is B2B marketing attribution ?
Marketing attribution in B2B companies is about figuring out where your high-value leads come from — nailing down long customer journeys across many different touchpoints.
The goal is to determine which campaigns and content contributed to various parts of the customer journey. It’s a complex process that needs a reliable, privacy-focused web analytics tool and a CRM that integrates with it.
This process significantly differs from traditional marketing attribution, where you focus more on short sales cycles from individual customers. With multiple contributing decision makers, B2B attribution requires more robust systems.
What makes marketing attribution different for B2B ?
The key differences between B2B and B2C marketing attribution are a longer sales funnel and more people involved in the sales process.
The B2B sales funnel is significantly longer and more complex
The typical B2C sales funnel is often broken down into four simple stages :
- Awareness : when a prospect first finds out about your product or brand
- Interest : where a prospect starts to learn about the benefits of your product
- Desire : when a prospect understands that they need your product
- Action : the actual process of closing the sale
Even the most simplified B2B sales funnel includes several key stages.
Here’s a brief overview of each :
- Awareness : Buyers recognise they have a problem and start looking for solutions. Stand out with blog posts, social media updates, ebooks and whitepapers.
- Consideration : Buyers are aware of your company and are comparing options. Provide product demos, webinars and case studies to address their concerns and build trust.
- Conversion : Buyers have chosen your product or company. Offer live demos, customer service, case studies and testimonials to finalise the purchase.
- Loyalty : Buyers have made a purchase and are now customers. Nurture relationships with thank you emails, follow-ups, how-tos, reward programs and surveys to encourage repeat business.
- Advocacy : Loyal customers become advocates, promoting your brand to others. Encourage this with surveys, testimonial requests and a referral program.
A longer sales cycle typically involves not only more touchpoints but also extended decision-making processes.
More teams are involved in the marketing and sales process
The last differentiation in B2B attribution is the number of people involved. Instead of clear-cut sales and marketing teams, revenue teams are becoming more common.
They include all go-to-market teams like sales, marketing, customer success and customer support. In B2B sales, long-term customer relationships can be incredibly valuable. As such, the focus shifts away from new customer acquisition alone.
For example, you can also track and optimise your onboarding process. Marketing gets involved in post-sale efforts to boost loyalty. Sales reps follow up with customer success to get new sales angles and insights. Customer support insights drive future product development.
Everyone works together to meet high-level company goals.
The next section will explore how to set up an attribution system.
How to find the right mix of B2B marketing attribution tools
For most B2B marketing teams, the main struggle with attribution is not with the strategy but with creating a reliable system that gives them the data points they need to implement that strategy.
We’ll outline one approach you can take to achieve this without a million-dollar budget or internal data science team.
Use website analytics to track touchpoints
The first thing you want to do is install a reliable website analytics solution on your website.
Once you’ve got your analytics in place, use campaign tracking parameters to track touchpoints from external campaigns like email newsletters, social media ads, review sites (like Capterra) and third-party partner campaigns.
This way, you get a clear picture of which sources are driving traffic and conversions, helping you improve your marketing strategies.
With analytics installed, you can track the referring sources of visits, engagement and conversion events. A robust solution like Matomo tracks everything from traffic sources, marketing attribution and visitor counts to behavioural analytics, like clicks, scrolling patterns and form interactions on your site.
Marketing attribution will give you a cohesive view of which traffic sources and campaigns drive conversions and revenue over long periods. With Matomo’s marketing attribution feature, you can even use different marketing attribution models to compare results :
For example, in a single report, you can compare the last interaction, first interaction and linear (three common marketing attribution models).
In total, Matomo has 6 available attribution models to choose from :
- First interaction
- Last interaction
- Last non-direct
- Linear
- Position based
- Time decay
These additional attribution models are crucial for B2B sites. While other web analytics solutions often limit to last-click attribution, this model isn’t optimal for B2B with extended sales cycles.
Try Matomo for Free
Get the web insights you need, without compromising data accuracy.
Use a CRM to integrate customer data from multiple sources
Use your CRM software to integrate customer data from multiple sources. This will give you the ability to get meaningful B2B marketing insights. For example, you can get company-level insights so you can view conversion information by company, not just by person.
Done effectively, you can close the loop back to analytics data by integrating data from multiple teams and platforms.
Implement self-reported attribution
To further enhance the data, add qualifying questions in the lead signup process to create a hybrid attribution model. This is also known as self-reported attribution.
Your web analytics platform won’t always be able to track the source of certain visits — for instance, “dark social” or peer-to-peer sharing, where links are shared privately and are not easily traceable by analytics tools.
Doing self-reported attribution is crucial for getting a holistic image of your customer journey.
However, self-reported attribution isn’t foolproof ; users may click randomly or inaccurately recall where they first heard about you. So it’s essential to blend this data with your analytics to gain a more accurate understanding.
Best practices for handling B2B prospect data in a privacy-sensitive world
Lastly, it’s important to respect your prospects’ privacy and comply with privacy regulations when conducting B2B marketing attribution.
Privacy regulations and their enforcement are rapidly gaining momentum around the globe. Meta recently received a record GDPR fine of €1.2 billion for insufficient privacy measures when handling user data by the Irish Data Protection Agency.
If you don’t want to risk major fines (or customers feeling betrayed), you shouldn’t follow in the same footsteps.
Switch to a privacy-friendly web analytics
Instead of using a controversial solution like Google Analytics, use a privacy-friendly web analytics solution like Matomo, Fathom or Plausible.
These alternatives not only ensure compliance with regulations like GDPR but also provide peace of mind amid the uncertain relationship between Google and GDPR. Google Analytics has faced bans in recent years, raising concerns about the future of the solution.
While organisations governed by GDPR can currently use Google Analytics, there’s no guarantee of its continued availability.
Make the switch to privacy-friendly web analytics to avoid potential fines and disruptive rulings that could force you to change platforms urgently. Such disruptions can be catastrophic for marketing teams heavily reliant on web analytics for tracking campaigns, business goals and marketing efforts.
Improve your B2B marketing attribution with Matomo
Matomo’s privacy-by-design architecture makes it the perfect analytics platform for the modern B2B marketer. Matomo enables you to meet even the strictest privacy regulations.
At the same time, through campaign tracking URLs, marketing attribution, integrations and our API, you can track the results of various marketing channels and campaigns effectively. We help you understand the impact of each dollar of your marketing budget.
If you want a competitive edge over other B2B companies, try Matomo for free for 21 days. No credit card required.
Try Matomo for Free
21 day free trial. No credit card required.
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What Is Ethical SEO & Why Does It Matter ?
7 mai 2024, par ErinDo you want to generate more revenue ?
Then, you need to ensure you have a steady stream of traffic flowing to your site.
Search engines like Google, Bing and Yahoo are powerful mediums you can use to scale your business.
Search engine optimisation (SEO) is the process of creating search engine-friendly content to draw in traffic to your website. But, if you aren’t careful, you could be crossing the line of ethical SEO into unethical SEO.
In this article, we break down what ethical SEO is, why it’s important in business and how you can implement effective SEO into your business while remaining ethical.
Let’s begin.
What is ethical SEO ?
Since the early days of the internet and search engines, business owners and marketers have tried using all kinds of SEO tactics to rank atop the search engines for relevant keywords.
The problem ?
Some of these practices are ethical, while others aren’t.
What exactly is ethical SEO ?
It’s the practice of optimising your website’s rankings in search engines by following search engine guidelines and prioritising user experience.
Ethical SEO is also referred to as “white hat SEO.”
On the other hand, businesses that break search engine rules and guidelines to “hack” their way to the top with faulty and questionable practices use unethical SEO, or “black hat SEO.”
Ethical SEO aims to achieve higher rankings in search engines through sustainable, legitimate and fair methods.
Black hat, or unethical SEO, aims to manipulate or “game” the system with deceptive strategies to bypass the search engine’s guidelines to rank higher.
The two core branches of ethical SEO include :
- Strategies that align with search engine guidelines.
- Accessibility to broad audiences.
Some examples of ethical SEO principles include :
- Natural link building
- Compliance with search engine guidelines
- Establishing great user experiences
- Creating reader-focused content
By sticking to the right guidelines and implementing proper SEO practices, businesses can establish ethical SEO to generate more traffic and grow their brands.
8 ethical SEO practices to implement
If you want to grow your organic search traffic, then there’s no doubt you’ll need to have some SEO knowledge.
While there are dozens of ways to “game” SEO, it’s best to stick to proven, ethical SEO techniques to improve your rankings.
Stick to these best practices to increase your rankings in the search engine results pages (SERPs), increase organic traffic and improve your website conversions.
1. Crafting high-quality content
The most important piece of any ethical SEO strategy is content.
Forget about rankings, keywords and links for a second.
Step back and think about why people go to Google, Bing and Yahoo in the first place.
They’re there looking for information. They have a question they need answered. That’s where you can come in and give them the answer they want.
How ? In the form of content.
The best long-term ethical SEO strategy is to create the highest-quality content possible. Crafting high-quality content should be where you focus 90% of your SEO efforts.
2. Following search engine guidelines
Once you’ve got a solid content creation strategy, where you’re producing in-depth, quality content, you need to ensure you’re following the guidelines and rules put in place by the major search engines.
This means you need to stay compliant with the best practices and guidelines laid out by the top search engines.
If you fail to follow these rules, you could be penalised, your content could be downgraded or removed from search engines, and you could even have your entire website flagged, impacting your entire organic search traffic from your site.
You need to ensure you align with the guidelines so you’re set up for long-term success with your SEO.
3. Conducting keyword research and optimisation
Now that we’ve covered content and guidelines, let’s talk about the technical stuff, starting with keywords.
In the early days of SEO (late 90s), just about anyone could rank a web page high by stuffing keywords all over the page.
While those black hat techniques used to work to “game” the system, it doesn’t work like that anymore. Google and other major search engines have much more advanced algorithms that can detect keyword stuffing and manipulation.
Keywords are still a major part of a successful SEO strategy. You can ethically incorporate keywords into your content (and you should) if you want to rank higher.
Your main goal with your content is to match it with the search intent. So, incorporating keywords should come naturally throughout your content. If you try to stuff in unnecessary keywords or use spammy techniques, you may not even rank at all and could harm your website’s rankings.
4. Incorporating natural link building
After you’ve covered content and keywords, it’s time to dive into links. Backlinks are any links that point back to your website from another website.
These are a crucial part of the SEO pie. Without them, it’s hard to rank high on Google. They work well because they tell Google your web page or website has authority on a subject matter.
But you could be penalised if you try to manipulate backlinks by purchasing them or spamming them from other websites.
Instead, you should aim to draw in natural backlinks by creating content that attracts them.
How ? There are several options :
- Content marketing
- Email outreach
- Brand mentions
- Public relations
- Ethical guest posting
Get involved in other people’s communities. Get on podcasts. Write guest posts. Connect with other brands. Provide value in your niche and create content worth linking to.
5. Respecting the intellectual property of other brands
Content creation is moving at lightspeed in the creator economy and social media era. For better or for worse, content is going viral every day. People share content, place their spin on it, revise it, optimise it, and spread it around the internet.
Unfortunately, this means the content is sometimes shared without the owner’s permission. Content is one form of intellectual property (IP).
If you share copyrighted material, you could face legal consequences.
6. Ensuring transparency
Transparency is one of the pillars of ethical marketing.
If you’re running the SEO in your company or an agency, you should always explain the SEO strategies and tactics you’re implementing to your stakeholders.
It’s best to lean on transparency and honesty to ensure your team knows you’re running operations ethically.
7. Implementing a great user experience
The final pillar of ethical SEO practices is offering a great user experience on your website.
Major search engines like Google are favouring user experience more and more every year. This means knowing how to track and analyse website metrics like page load times, time on page, pageviews, media plays and event tracking.
8. Use an ethical web analytics solution
Last but certainly not least. Tracking your website visitors ethically is key to maintaining SEO ethics.
You can do this by using an ethical web analytics solution like Matomo, Plausible or Fathom. All three are committed to respecting user privacy and offer ethical tracking of visitors.
We’re a bit biassed towards Matomo, of course, but for good reasons.
Matomo offers accurate, unsampled data along with advanced features like heatmaps, session recording, and A/B testing. These features enhance user experience and support ethical SEO practices by providing insights into user behaviour, helping optimise content.
Try Matomo for Free
Get the web insights you need, without compromising data accuracy.
6 unethical SEO practices to avoid
Now that we’ve covered the ethical SEO best practices let’s talk about what kind of unethical SEO practices you want to avoid.
Remember, SEO isn’t as easy to manipulate as it once was 20 years ago.
Algorithms are much more sophisticated now, and search engines are getting better at detecting fraudulent, scammy or unethical SEO practices every year.
Avoid these eight unethical SEO practices to ensure you can rank high in the long term :
1. Keyword stuffing
Keyword stuffing is probably the most common unethical SEO practice. This is where someone deliberately stuffs keywords onto a page to manipulate the search engines to rank a web page higher.
Where this is unethical isn’t always easy to detect, but in some cases, it is. It comes down to whether it’s relevant and natural or intentionally stuffing.
2. Cloaking
Cloaking is another unethical SEO practice where someone manipulates the information search engines see on their website.
For example, someone may show search engines one web page on their website, but when someone clicks on it in Google, they can direct someone to a completely different page. They do this by detecting the incoming request from the user agent and presenting different content.
3. Deceiving functionality
Another way companies are unethically implementing SEO tactics is by deceiving people with misleading information. For example, a website may claim to provide a free resource or directory but may intentionally lead visitors to paid products.
4. Fraudulent redirects
Another way to deceive or mislead searchers is by creating fraudulent redirects. A redirect is a way to take someone to a different web page when they click on another one. Redirects can be useful if a page is broken or outdated. However, they can be used to deceptively take someone to a website they didn’t intend to view.
5. Negative SEO
Negative SEO is the intentional attempt to harm a competitor’s search engine rankings through unethical tactics.
These tactics include duplicating their content or generating spammy links by creating low quality or irrelevant backlinks to their site.
6. Hidden text
Placing hidden text on a website typically has one purpose : keyword stuffing.
Instead of making it visible to users reading the content, websites will place invisible text or text that’s hard to read on a website to try to rank the content higher and manipulate the search engines.
3 reasons you need to implement ethical SEO
So, why should you ensure you only implement ethical SEO in your organic traffic strategy ?
It’s not just about what’s morally right or wrong. Implementing ethical SEO is the smartest long-term marketing strategy :
1. Better long-term SEO
Search engine optimisation is about implementing the “right” tactics to get your website to rank higher.
The funny thing is many people are trying to get quick fixes by manipulating search engines to see results now.
However, the ones who implement shady tactics and “hacks” to game the system almost always end up losing their rankings in the long term.
The best long-term SEO strategy is to do things ethically. Create content that helps people. Make higher quality content than your competitors. If you do those two things right, you’ll have better search traffic for years.
2. Great brand reputation
Not only is ethical SEO a great way to get long-term results, but it’s also a good way to maintain a solid brand reputation.
Reputation management is a crucial aspect of SEO. All it takes is one bad incident, and your SEO could be negatively impacted.
3. Lower chance of penalties
If you play by the rules, you have a lower risk of being penalised by Google.
The reality is that Google owns the search engine, not you. While we can benefit from the traffic generation of major search engines, you could lose all your rankings if you break their guidelines.
Track SEO data ethically with Matomo
Ethical SEO is all about :
- Serving your audience
- Getting better traffic in the long run
If you fail to follow ethical SEO practices, you could be de-ranked or have your reputation on the line.
However, if you implement ethical SEO, you could reap the rewards of a sustainable marketing strategy that helps you grow your traffic correctly and increase conversions in the long term.
If you’re ready to start implementing ethical SEO, you need to ensure you depend on an ethical web analytics solution like Matomo.
Unlike other web analytics solutions, Matomo prioritises user privacy, maintains transparent, ethical data collection practices, and does not sell user data to advertisers. Matomo provides 100% data ownership, ensuring that your data remains yours to own and control.
As the leading privacy-friendly web analytics solution globally, trusted by over 1 million websites, Matomo ensures :
- Accurate data without data sampling for confident insights and better results
- Privacy-friendly and GDPR-compliant web analytics
- Open-source access for transparency and creating a custom solution tailored to your needs
Try Matomo free for 21-days. No credit card required.
Try Matomo for Free
21 day free trial. No credit card required.
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Marketing Cohort Analysis : How To Do It (With Examples)
12 janvier 2024, par ErinThe better you understand your customers, the more effective your marketing will become.
The good news is you don’t need to run expensive focus groups to learn much about how your customers behave. Instead, you can run a marketing cohort analysis using data from your website analytics.
A marketing cohort groups your users by certain traits and allows you to drill down to discover why they take the actions on your website they do.
In this article, we’ll explain what a marketing cohort analysis is, show you what you can achieve with this analytical technique and provide a step-by-step guide to pulling it off.
What is cohort analysis in marketing ?
A marketing cohort analysis is a form of behavioural analytics where you analyse the behavioural patterns of users who share a similar trait to better understand their actions.
These shared traits could be anything like the date they signed up for your product, users who bought your service through a paid ad or email subscribers from the United Kingdom.
It’s a fantastic way to improve your marketing efforts, allowing you to better understand complex user behaviours, personalise campaigns accordingly and improve your ROI.
You can run marketing analysis using an analytics platform like Google Analytics or Matomo. With these platforms, you can measure how cohorts perform using traffic, engagement and conversion metrics.
There are two types of cohort analysis : acquisition-based cohort analysis and behavioural-based cohort analysis.
Acquisition-based cohort analysis
An acquisition-based cohort divides users by the date they purchased your product or service and tracks their behaviour afterward.
For example, one cohort could be all the users who signed up for your product in November. Another could be the users who signed up for your product in October.
You could then run a cohort analysis to see how the behaviour of the two cohorts differed.
Did the November cohort show higher engagement rates, increased frequency of visits post-acquisition or quicker conversions compared to the October cohort ? Analysing these cohorts can help with refining marketing strategies, optimising user experiences and improving retention and conversion rates.
As you can see from the example, acquisition-based cohorts are a great way to track the initial acquisition and how user behaviour evolves post-acquisition.
Behavioural-based cohort analysis
A behavioural-based cohort divides users by their actions on your site. That could be their bounce rate, the number of actions they took on your site, their average time on site and more.
Behavioural cohort analysis gives you a much deeper understanding of user behaviour and how they interact with your website.
What can you achieve with a marketing cohort analysis ?
A marketing cohort analysis is a valuable tool that can help marketers and product teams achieve the following goals :
Understand which customers churn and why
Acquisition and behavioural cohort analyses help marketing teams understand when and why customers leave. This is one of the most common goals of a marketing cohort analysis.
Learn which customers are most valuable
Want to find out which channels create the most valuable customers or what actions customers take that increase their loyalty ? You can use a cohort analysis to do just that.
For example, you may find out you retain users who signed up via direct traffic better than those that signed up from an ad campaign.
Discover how to improve your product
You can even use cohort analysis to identify opportunities to improve your website and track the impact of your changes. For example, you could see how visitor behaviour changes after a website refresh or whether visitors who take a certain action make more purchases.
Find out how to improve your marketing campaign
A marketing cohort analysis makes it easy to find out which campaigns generate the best and most profitable customers. For example, you can run a cohort analysis to determine which channel (PPC ads, organic search, social media, etc.) generates customers with the lowest churn rate.
If a certain ad campaign generates the low-churn customers, you can allocate a budget accordingly. Alternatively, if customers from another ad campaign churn quickly, you can look into why that may be the case and optimise your campaigns to improve them.
Measure the impact of changes
You can use a behavioural cohort analysis to understand what impact changes to your website or product have on active users.
If you introduced a pricing page to your website, for instance, you could analyse the behaviour of visitors who interacted with that page compared to those who didn’t, using behavioural cohort analysis to gauge the impact of these website changes on engagemen or conversions.
The problem with cohort analysis in Google Analytics
Google Analytics is often the first platform marketers turn to when they want to run a cohort analysis. While it’s a free solution, it’s not the most accurate or easy to use and users often encounter various issues.
For starters, Google Analytics can’t process user visitor data if they reject cookies. This can lead to an inaccurate view of traffic and compromise the reliability of your insights.
In addition, GA is also known for sampling data, meaning it provides a subset rather than the complete dataset. Without the complete view of your website’s performance, you might make the wrong decisions, leading to less effective campaigns, missed opportunities and difficulties in reaching marketing goals.
How to analyse cohorts with Matomo
Luckily, there is an alternative to Google Analytics.
As the leading open-source web analytics solution, Matomo offers a robust option for cohort analysis. With its 100% accurate data, thanks to the absence of sampling, and its privacy-friendly tracking, users can rely on the data without resorting to guesswork. It is a premium feature included with our Matomo Cloud or available to purchase on the Matomo Marketplace for Matomo On-Premise users.
Below, we’ll show how you can run a marketing cohort analysis using Matomo.
Set a goal
Setting a goal is the first step in running a cohort analysis with any platform. Define what you want to achieve from your analysis and choose the metrics you want to measure.
For example, you may want to improve your customer retention rate over the first 90 days.
Define cohorts
Next, create cohorts by defining segmentation criteria. As we’ve discussed above, this could be acquisition-based or behavioural.
Matomo makes it easy to define cohorts and create charts.
In the sidebar menu, click Visitors > Cohorts. You’ll immediately see Matomo’s standard cohort report (something like the one below).
In the example above, we’ve created cohorts by bounce rate.
You can view cohorts by weekly, monthly or yearly periods using the date selector and change the metric using the dropdown. Other metrics you can analyse cohorts by include :
- Unique visitors
- Return visitors
- Conversion rates
- Revenue
- Actions per visit
Change the data selection to create your desired cohort, and Matomo will automatically generate the report.
Try Matomo for Free
Get the web insights you need, without compromising data accuracy.
Analyse your cohort chart
Cohort charts can be intimidating initially, but they are pretty easy to understand and packed with insights.
Here’s an example of an acquisition-based cohort chart from Matomo looking at the percentage of returning visitors :
Cohorts run vertically. The oldest cohort (visitors between February 13 – 19) is at the top of the chart, with the newest cohort (April 17 – 23) at the bottom.
The period of time runs horizontally — daily in this case. The cells show the corresponding value for the metric we’re plotting (the percentage of returning visitors).
For example, 98.69% of visitors who landed on your site between February 13 – 19, returned two weeks later.
Usually, running one cohort analysis isn’t enough to identify a problem or find a solution. That’s why comparing several cohort analyses or digging deeper using segmentation is important.
Segment your cohort chart
Matomo lets you dig deeper by segmenting each cohort to examine their behaviour’s specifics. You can do this from the cohort report by clicking the segmented visitor log icon in the relevant row.
Segmenting cohorts lets you understand why users behave the way they do. For example, suppose you find that users you purchased on Black Friday don’t return to your site often. In that case, you may want to rethink your offers for next year to target an audience with potentially better customer lifetime value.
Start using Matomo for marketing cohort analysis
A marketing cohort analysis can teach you a lot about your customers and the health of your business. But you need the right tools to succeed.
Matomo provides an effective and privacy-first way to run your analysis. You can create custom customer segments based on almost anything, from demographics and geography to referral sources and user behaviour.
Our custom cohort analysis reports and colour-coded visualisations make it easy to analyse cohorts and spot patterns. Best of all, the data is 100% accurate. Unlike other web analytics solution or cohort analysis tools, we don’t sample data.
Find out how you can use Matomo to run marketing cohort analysis by trialling us free for 21 days. No credit card required.
Try Matomo for Free
21 day free trial. No credit card required.