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9 Form Optimisation Tips to Convert More Visitors
15 février 2024, par ErinForms might seem boring — that is, until you realise how powerful they are.
No forms mean no leads.
No leads mean no sales.
No sales means you’ll run out of business.
So, what do you do?
Optimise forms to land more leads.
They’re a critical part of the sales funnel.
Forms have many different purposes and can be used to:
- Contact a company
- Sign up for a newsletter
- Request a demo
- Start a free trial
- And more
If you want to get more leads (and ultimately more sales), then you need to optimise your forms.
This guide will show you exactly how to do that (so you can start getting more conversions today).
What is form optimisation?
Before we dive into form optimisation, let’s back up a bit.
Form conversion is our primary focus.
Your form conversion rate is the percentage of visitors who submit a form divided by the total number of visitors who started the form times one hundred.
For example, if 5,000 people started filling out your form this month and 350 submitted the form, the conversion rate would be:
350 / 5,000 x 100 = 7%
So, what’s form optimisation?
It’s simply improving your forms to increase conversion rates.
For most people, form conversion is all about increasing leads.
Before you begin optimising your forms, it’s important you understand what’s good (and what’s not good) when it comes to form conversions.
The average form conversion rate across all industries is 2.9%.
This means you should expect about 3 out of every 100 visitors who start your form to submit it.
If your form conversion is lower — or hovering around this number — then it’s important to start optimising now.
With Matomo, you can track your form conversions with Matomo Form Analytics. Gain powerful insights into how your visitors interact with your forms with our intuitive dashboard.
Why it’s important to optimise your forms
Most people hear the word “forms” and think it’s boring.
But forms are the doorway to leads.
If you want to generate more sales, then you need to generate great forms.
Here are five reasons you need to optimise your forms today:
1. Improve conversions
Form optimisation is really just conversion optimisation.
But, instead of optimising and improving your site to directly improve sales conversions, you’re increasing lead conversions.
Every smart website owner uses forms to draw people in further.
The reality is that most of your website visitors will never return to your site.
This means you need to do everything you can to grab their contact information so you can continue marketing to them day in and day out.
Otherwise, you’ll lose them forever.
When you know how to optimise your forms, you’ll be able to get a higher percentage of form viewers to fill it out.
Higher conversions mean you get more leads, more customers, and ultimately more revenue.
2. Capture more leads
When you can increase your form conversion rate from 1% to 2%, it may seem insignificant.
What’s a measly percentage point in conversions?
It’s a lot.
When you’re dealing with traffic in the tens or hundreds of thousands each month, an increase in conversion rate by a whole percentile is massive.
Let’s say you take your conversion rate from 2% to 3% on your form, and you have 70,000 visitors view the form each month.
Well, if 1,400 people used to sign up to your email list each month at a 2% conversion rate, then at a 3% conversion rate, you’d get 2,100 new email signups every month.
That’s a major difference.
When you can improve your signup forms, you improve your lead generation (which is conversion rate optimisation). And the more leads you have, the more sales you’ll make in the long run.
3. Get the most out of your traffic
If your forms don’t perform well, then you’re wasting your time (and your traffic).
By analysing your form data, you can quickly see what’s working and what’s not so you can optimise and improve the user experience (and your forms).
For most people, this means getting more form viewers to fill out the form with their email and name.
If 50,000 people visit your site each month, but only 1% of them fill out your form, you’re only getting 500 email signups per month.
Rather than paying money to generate more traffic, why not just work on improving your website by implementing a better form?
If you can increase your form conversion rate to 2%, you will immediately go from 500 new subscribers per month to 1,000 per month.
4. Spend less on acquisition
If you’re able to get more form signups without having to generate more traffic, you just solved a pricey problem: acquisition costs.
If you can now get 1,000 of your 50,000 visitors to sign up to your email list through a better form, then you doubled your signups.
But that’s not all. You just cut your acquisition costs in half.
If you spend $2,000 per month on acquisition but you’re able to get twice as many leads, then your acquisition costs are at 50% of what they used to be.
This means you can pay the same amount but get twice as many leads.
Or, you can pour even more money into acquisition since it’s now twice as effective so you can fuel growth even more.
5. Grow revenue
Forms generate revenue. It may not be direct (although, in some cases, it is).
But, forms will lead to sales.
By placing optimised forms throughout your website at the right places, you will be able to capture a percentage of your visitors as leads, which means you’ll eventually make more sales.
13 tips to optimise your forms for more conversions
Now that you know what forms can do and why they’re important to grow your business, it’s time to dive into the best practices.
Follow these 13 tips to ensure you’re getting the most out of your forms:
1. Set form goals
Your forms are hopeless without a goal.
Before you set up a form on your website, ask yourself, “What am I trying to accomplish with this form?”
It could be:
- Encouraging customers to reach out through a contact form
- To get visitors to leave feedback on your product/service
- Convert visitors into leads by giving you their email
No matter what your goal is, make sure you’re clear on it; otherwise, you won’t be as targeted and specific with your forms.
Matomo Goals helps you set specific objectives for your marketing campaigns so you’re able to easily track conversions. Whether you’re looking to capture feedback or generate leads, you can leverage Matomo to see what’s working and what’s not in seconds.
2. Remove or improve fields with high average time spent and high drop-off rates
Delving into your Form Analytics provides invaluable insights into individual field performance. A crucial metric to focus on is the Average Time Spent.
If a field stands out with a significantly higher average time spent and experiences a high drop-off rate compared to others in the form, it’s a clear indicator that it’s causing frustration or confusion for your visitors.
To address this, consider improving the field by converting it into a dropdown menu for easier completion or providing helpful text prompts. Alternatively, if the field isn’t essential, you might opt to remove it altogether.
When you cut down on time spent and drop-offs, you’ll see your conversion rates go up.
Here’s a standout example from Matomo’s Form Analytics feature: the “Overview of your needs” field is taking on average 1 minute and 37 seconds to complete.
To streamline this, we might want to consider a simple fix like converting it into a dropdown menu. This change would offer visitors a clearer and quicker way to select from options.
Likewise, we observe that the “Overview of your needs” field experiences the highest drop-off rate, totaling 1,732 drop-offs.
With Form Analytics, it becomes clear what is needed to optimise forms and increase conversions.
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3. Start with the CTA
When crafting and optimising your forms, you need to start with the end in mind. That’s why you need to start with your business goals.
What are you trying to do with this form? If you want to capture more emails, then make sure that’s very clear with the call to action (CTA).
Start building your form by beginning with the CTA.
For example: “Sign Up Now.”
Once you have the action you want your potential customers to take, place it on the form. Then, you can work towards crafting the rest of the form.
4. Put it above the fold
If your visitors can’t find your form, they won’t fill it out. It’s plain and simple.
You need to make sure your form is visible above the fold. This is the part of the screen that’s visible to your visitors once they land on your site (without needing to scroll down).
Always remember to test this out on both desktop and mobile to ensure anyone (using laptops or a mobile device) will see your form upon landing on your site or page.
Don’t forget about your mobile users. More people view mobile forms than desktop forms.
5. Put a CTA in the headline
Your form needs to be clear.
You have 1-3 seconds to communicate with your site visitors what your form is all about.
For example, if you’re trying to get email signups with a lead magnet, then tell them the benefit quickly and concisely with a CTA in the headline, like this one:
“Subscribe to Save 10% On Your Next Order”
This is a great example of a headline-CTA combo that tells the visitor what to do and what they get out of it.
Matomo’s behaviour analytics features like Session Recordings let you see where visitors are clicking and spending time. For example, if people are reading the headline, but not scrolling down to read the form, it’s probably a sign you need to test a different headline.
6. Ensure you have the right fields
Your form fields matter.
What information are you trying to capture from your audience?
One beginner mistake people make is requiring too much information and including many fields in a form.
You want to get as much data on your audience as possible, right? Wrong.
If you ask for too much information, people won’t fill it out, and it will harm the user experience. You need to make it super easy.
If you want more emails to grow your list, then stick with someone’s email (and possibly their name as well). One line for a name. One line for an email address. Keep it simple.
If you’re after SMS as well, don’t include it on the form. Instead, create a two-step form that pops up an SMS form after someone fills out the email form.
Multi-step forms enable you to capture those emails easily (and still get a percentage to fill out the second form) without making it seem like too much work for your audience.
Another path is to include optional fields (that users don’t have to fill out to click submit).
Just keep in mind that shorter forms perform better than longer ones.
If you make them too long, it feels like work for the user and will lead to lower completion rates.
7. Always capture email address
If you’re unsure of what information to capture (i.e. name, number, email, occupation, age, etc.), always stick to email.
Email is used by over 4 billion people every single day, and it’s not going away anytime soon.
When determining which fields to include, start with email.
8. Test different buttons and copy
You need to track your form performance if you want to get the best conversions.
One of the best form elements to start testing is your button copy.
In most cases, form completion buttons will have the word “submit” on them.
But you don’t have to stick with this word.
You can (and should) experiment with different submit button copy.
Here are a few examples of replacement words for your action button:
- Complete
- Sign Up
- Join now
- Get started
Remember to experiment with your action button. Try a different copy. Just keep it short.
You can also try A/B testing your form by experimenting with different colours, copy, and more.
In the example above from Matomo’s A/B testing feature, we found that changing the wording of our call to action made a big difference. The new “Apply Now” button performed much better, with a 3.6% conversion rate compared to just 1.7% for the original one.
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9. Test static vs. popup
There are various types of online forms.
The most common is the static form that just sits in one place and is always there.
Another popular form type is the popup.
This is where a form will appear based on a certain trigger like:
- A certain amount of time on page
- A certain distance scrolling down the page
- If someone is a new or returning visitor
Depending on the form software you use, you may be able to add conditional logic.
Start tracking your form conversions
Form optimisation is all about conversion rate optimisation.
If you want to increase your conversions and generate more revenue, then you need to test out different forms and know how to optimise them.
With Matomo, you can easily track, manage, and A/B test your forms so you can improve your conversions.
Try Matomo free for 21 days. No credit card required.
Try Matomo for Free
21 day free trial. No credit card required.
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11 of the Most Effective Conversion Rate Optimisation Best Practices
14 février 2024, par ErinDriving more traffic to your website is hard work, but it’s still only half the battle.
You don’t just need to acquire new users; you need to make sure as many convert as possible to make your digital marketing efforts worthwhile.
That’s why improving your site’s conversion rate is so important. It will also help you get more value from your existing traffic source and keep you in line with your competitors. It’s also probably a lot easier than you think — especially if you adopt optimisation strategies that have been proven to be profitable time and time again.
In this article, we’ll show some of the most powerful, innovative and tried-and-tested conversion rate optimisation strategies you can implement immediately.
What is conversion rate optimisation?
First, let’s look at what conversion rate optimisation means. Conversion rate optimisation is the practice of improving elements of your website to increase the number of users who take a desired action and turn visitors into customers.
Common conversion goals include:
- Making a purchase
- Adding an item to a shopping cart
- Signing up for a newsletter
- Registering for a free trial
- Downloading an ebook
- Watching a video
It doesn’t matter what your goal is. Using one of the following conversion rate optimisation best practices can send your conversions soaring.
11 conversion rate optimisation best practices
Are you ready to roll up your sleeves and get to work? Then use one or more of the following best practices to improve your return on investment.
Set a clear goals and hypothesis
When running an A/B or multivariate test, you need a clear idea of what you are testing and why.
A goal (a statement about what you want to achieve) and a hypothesis (a statement about what you expect to happen) clarify the problem you are trying to solve and give you a definitive way to judge the experiment’s results.
Confused? Just use this template:
We aim to [insert goal] by testing [insert test] on [insert page]. We expect that [insert test] will increase [insert metric] because [insert reason].
Make sure your goals are directly related to the experiment. If you are testing your CTA button, the goal should be getting more users to click the button. It shouldn’t be a goal further down the conversion funnel, like making a purchase.
Start with A/B tests
A/B testing is one of the easiest and most effective ways to run experiments to improve your current conversion rate. So, it’s no wonder that the A/B testing software market was expected to be worth $1.2 billion in 2023 and hit $3.6 billion by 2033.
Also known as split testing, A/B testing allows you to directly compare the conversion performance of two elements on your page, like the colour of your CTA button or your headline copy.
You can go even further with multivariate testing, which lets you test two or more changes against a single control.
For example, the screenshot above shows the results of a multivariate test between a standard header, a wide header and a small header using Matomo’s A/B testing tool. As you can see, the wider header has a much higher conversion, and the increase was statistically significant.
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Tweak your CTAs
Calls to action (CTAs) are page elements that prompt users to respond immediately. They are usually buttons but can also be images or plain text links.
What your CTAs say, how they look, and where they are placed can greatly impact your site’s conversion rates. As such, this is one of the elements you’ll want to optimise first.
There are several tweaks you can test, including your CTA’s:
- Colour
- Length
- Copy
- Placement
You can even test the impact of removing CTA banners and using text-based CTAs on your conversion rates.
You should test out personalising CTAs, too. Research shows that personalised CTAs perform 202% better than standard calls to action.
Revise your web copy
You can use several strategies to improve your website’s copy and generate more conversions.
Optimising copy for search engines can increase traffic and generate more conversions, for example. But that shouldn’t make your copy any less impactful. Bear search engines in mind, by all means, but make sure you are speaking to the needs and desires of your potential customers. Your copy needs to convince users that your product can solve their problems.
Nowhere is this more important than your headlines. These will be the first thing users read, so make sure they sell your USP and highlight pain points.
Don’t just guess at the kind of messaging that will move the needle, however. Constantly test new headlines and continue doing so even after you’ve started seeing success. The results may surprise you. TruckersReport, a site that helps people become truck drivers, boosted opt-ins by 21.7% by revising its landing page headline, among other changes.
Make sure there are no spelling mistakes in your copy, either. Misspelt words, poor grammar and bad formatting make your website look unprofessional and untrustworthy. Even if the rest of your copy is incredibly enticing, these rookie errors can be enough to turn customers off.
Simplify your site’s navigation
A website’s navigation is an often overlooked factor in conversion rate optimisation, but simplifying it can make it much easier for users to take action.
If you’ve ever used a poorly designed e-commerce store, you know how confusing and overwhelming bad navigation can be. Research shows that a whopping 82% of stores don’t divide their navigation into manageable chunks.
The trick is to simplify your navigation as much as possible. As you can see in the screenshot below, our navigation only has five headers and a call to action. It’s easy to find exactly what you’re looking for, and you can’t miss the big green CTA button.
Alternatively, you can test what happens when you completely remove your navigation. Brands usually do this on landing pages where the only action they want the user to take is to make a purchase.
It’s exactly the strategy we’ve used on our free trial landing page.
Leverage heatmaps
Analytics tools — and heatmaps in particular — can help you understand user behaviour and optimise accordingly.
Heatmaps are a visual representation of user interaction on your page. Red and yellow represent high levels of user interaction, and blue and green represent low levels of interaction.
As you can see in the screenshot above, our CTA button has some of the highest levels of engagement on the page, telling us that it’s well-positioned. Given the focus on the site’s navigation, we can also assume we are correct to have a CTA button in there — something we can confirm using our web analytics to see how many users click on it.
Reduce load time
Speed matters when it comes to conversions. Fact.
Research shows a huge difference in conversion rates between quick and slow sites. For example, a site that loads in one second converts three times better than a site that loads in five seconds.
That’s why using a web analytics tool is vital to understand page load times and act accordingly if you think slow speeds are hampering your conversions.
Identifying your slowest pages is easy with Matomo. Just sort your pages by the Avg. Use the page load time metric on the page performance report to identify the pages you want to drive conversions.
Next, take steps to improve your page’s load time by:
- Compressing images
- Compressing code files or using a more lightweight theme
- Removing unnecessary plugins
- Using a content delivery network
- Improving your hosting
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Add more trust signals
Trust is essential when you’re trying to convince customers to make a purchase. In fact, consumers rate trust as one of the top three buying factors, far above a brand’s reputation and whether they love the brand.
Adding trust signals to your landing pages, such as customer testimonials, customer reviews, case studies, and other forms of social proof, can transform your conversion rates. If consumers see real people and businesses buy from you, they’ll feel reassured to do the same.
It’s a strategy we use ourselves. Just look at the screenshot from our homepage above. Immediately after our free trial CTA, we display the logos of well-known brands that use our product.
Security-focused trust signals are also powerful if you are an online store. Installing an SSL certificate, showing logos of trusted payment providers (like PayPal and Mastercard) can convince people they are spending money at a legitimate store.
Improve your site’s mobile experience
More and more people are accessing the internet via their smartphones. In 2022, for instance, there were five billion unique mobile Internet users, meaning more than 60% of the internet population used a smartphone to browse online.
Moreover, 76% of U.S. adults make purchases using their smartphones.
That means you need to ensure your site’s mobile experience is on-point to increase conversions.
Your site should use a mobile-first design, meaning it works perfectly on smartphones and then scales up for desktop users.
Trust the data
Opinions are a fantastic form of inspiration for new A/B tests. But they should never be trusted over cold, hard data. If your test shows the opposite of what you and your team thought would happen, then trust the data and not yourself.
With that in mind, ensure you collect qualitative and quantitative data during your experiments. Web analytics should always form the backbone of conversion tests, but don’t forget to also use heatmaps, screen recordings, and customer surveys.
Keep testing
There’s no such word as “finished” in the world of A/B testing. Continual testing is key if you want to convert more website visitors.
Make sure you aren’t stopping tests prematurely, either. Make sure every A/B and multivariate test reaches a sample size that makes the test statistically significant.
Understand your users better with Matomo
Whether you run an e-commerce store, a SaaS company, or a service-based business, implementing these conversion rate optimisation best practices could be an easy way to lower your bounce rate and boost your conversion rates.
But remember, best practices aren’t clear-cut rules. What works for one website may not work for yours. That’s why running your own tests and understanding your visitors’ behaviour is important.
Matomo’s web analytics platform is the perfect tool for doing just that. Not only does it come with the tools you need to optimise your conversion rate (like an A/B testing tool, heatmaps and session recordings), but you can also trust the data. Unlike Google Analytics 4 and other tools, Matomo doesn’t use data sampling meaning you have 100% accurate data from which to make better decisions. It’s GDPR compliant and can run cookieless, so no need for cookie consent banners (excluding in the UK and Germany).
Discover how you can improve your website’s conversions with Matomo by starting a free 21-day trial, no credit card required.
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What is White Label Analytics ? Everything You Need to Know
6 février 2024, par ErinReports are a core part of a marketing agency’s offering. It’s how you build trust with clients by highlighting your efforts and demonstrating your results.
But all too often, those reports deliver a jarring and incohesive experience. The culprit? The logos, colours and names of third-party brands your agency uses to deliver work and create the reports.
Luckily, there’s a way to make sure your reports elevate your agency’s stature; not undermine it.
By white labelling your tools, you can deliver a clear and cohesive brand experience — one that strengthens the client relationship rather than diminishing it.
In this article, we explain what white label analytics tools are, why it’s important to white label your analytics solution and how you can do it using Matomo.
What is white label analytics?
White labelling is the process of redesigning a product or service using your company’s brand. The term comes from the act of putting a white label on a product that covers the original branding and allows the reseller to personalise the product.
White label analytics, then, is a way to customise your analytics software with your agency’s logo and colours. When you white label your analytics, you ensure your reports, dashboards and interface provide a consistent and familiar user experience.
The alternative is to provide your clients with an analytics report containing the logo and branding of your analytics software provider — whether that’s Google Analytics, Matomo, or another tool.
For some clients, it can create a confusing experience that takes attention away from your agency’s results.
Why white label analytics is important
There are plenty of reasons to white label your analytics tool, from improving your client’s experience to generating additional revenue. Here are four of the most important benefits to know:
Improve the client experience
You want your clients to have a seamless user experience with your agency’s brand, whether they visit your website, log into their client portal, or read one of your reports.
By white labelling your analytics platform, you can give your clients a visually appealing experience that stays in line with the rest of your branding and doesn’t leave them confused about who they are interacting with or which company is providing the service they pay for.
This is especially important if your agency uses other third-party tools like a client portal or productivity platform that also allows for custom branding.
Strengthen client relationships
When you use white labelling to remove solution providers’ logos, you ensure your brand gets all of the credit for the hard work you’ve been doing. This can strengthen the agency-client relationship and reaffirm the importance of your agency.
But, white labelling allows you to tell a better story through your reports and increases the perceived value you offer. There are no other brands, logos, or names to confuse the narrative or detract from your key points — or to stop the client from understanding just how much value you provide.
Save time and increase productivity
White labelling your analytics platform can save your team a significant amount of time when creating client reports.
There’s no need to carefully screenshot graphs to add them to your own branded report. You can simply email clients a report using your white labelled analytics platform, assuring them of a seamlessly branded experience.
The upshot is that your team can spend more time on billable work, improving the value they deliver to existing clients or opening up capacity to take on even more work.
Increase monetisation opportunities
Whether you are an agency or consultant, white labelling an analytics solution gives you the opportunity to package and sell analytics as part of your own services. This can open up new revenue streams, help you to diversify your income, and reach a wider audience.
The beauty of a white label offering is that there is no allusion to the company providing the underlying service.
The most important elements of an analytics platform to white label
A white label analytics solution should offer a broad range of customisation options that range from surface-level branding to functional elements like tracking codes.
Below we take a look at the top components you should be able to customise with your chosen platform.
Logo and Favicon
The logo is the first thing clients will see when they open up their analytics platform or look at your reports. It should make your services instantly recognisable, which is why it’s so jarring when clients read a report with another company’s brand slapped on every chart.
This should be the very first thing you change since it will be on almost every page and report your client views. Don’t stop there, however. If you send clients web-based reports, you’ll also want to change the platform’s favicon — the small logo you see next to your website in a browser.
Customising both your logo and favicon is easy with Matomo.
Just head to Administration, then General Settings and click Use a custom Logo under Brand settings.
Upload your brand, click Save, and it will automatically populate your brand in place of the Matomo logo across the platform, just like in the image above.
Brand name
Most analytics platforms will mention their brand names repeatedly across the site, so it’s important to change these, too.
Otherwise, you risk clients reading your analytics reports in detail or playing around with your platform’s settings and getting confused when another seemingly unrelated name keeps popping up.
Again, this is easily done with Matomo’s White Label plugin.
Head to Administration, then General Settings. Scroll to the bottom of the page to find WhiteLabel settings.
Enter your brand or product name in the first box and click Save.
Just like your logo, this will replace every instance of Matomo’s brand name with your own.
Brand colours
Changing your analytics platform’s colours to match your own is almost as important as swapping out the logo.
Failure to do so could mean the charts and graphs you add to your client reports could cause confusion.
You can also use Matomo’s WhiteLabel settings to change the platform’s background and font colours.
Just enter a new header background and font colour using hexadecimal values.
This change will also apply to automated email reports.
Custom tracking
Tracking requests and links are an overlooked element of analytics when it comes to white labelling. Most people wouldn’t think twice about them, but they are an easy way for someone in the know to identify which platform you are using.
With Matomo’s White Label plugin, it’s possible to customise every request Matomo makes to your clients’ websites.
If left unbranded, tracking requests contain the following references: matomo.js and matomo.php.
By clicking the Whitelabel tracking endpoint box on the WhiteLabel settings page, those references will be replaced with js/tracker.js and js/tracker.php
You’ll need to update your tracking code to reflect these changes, otherwise, requests will still contain Matomo branding.
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Links
Finally, you’ll want to remove any links to any additional content offered by the analytics company. These are usually included to improve the user experience, but they are best removed if you are letting clients access your platform.
With Matomo, you can remove all links by clicking the relevant box in WhiteLabel settings.
You can also use the Show Marketplace only to Super Users checkbox to limit the visibility of Matomo’s Marketplace to everyone bar Super Users.
Can you white label Google Analytics?
In a word: no.
Google Analytics might be the most popular analytics platform, but it comes up short if you want to customise its appearance.
This can be a particular problem for agencies that need to stand out from competitors offering the same generic reports. You can add more context, detail and graphs to your analytics reports, of course. But you’ll never be able to create completely custom, brand-cohesive reports using Google Analytics.
3 analytics platforms you can white label
While you can’t white label Google Analytics, there are several web analytics providers that do offer a white labelling service. Here are three of the best:
Matomo
As you’ve already seen, Matomo is the ideal web analytics platform if you want to let your own brand shine through. Matomo lets you personalise the entire dashboard and all of your reports. That includes:
- Adding your brand logo and favicon
- Changing the font and background colours
- Removing third-party links
- Tracking using custom URLs
- Develop your own custom theme
Matomo offers a 21-day free trial (no credit card required). If you want to get remove the Matomo branding, you need the White Label plugin, which starts at just $179 per year after a free trial.
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Get the web insights you need, without compromising data accuracy.
Clicky
Clicky is a simple, privacy-focused web analytics platform with a white label offering. Like Matomo, you can add your logo and change the platform’s colours.
Clicky offers a seven-day free trial and charges a $99 setup fee, with prices starting from $49 and rising to $399.
Plausible
Plausible is another privacy-focused Google Analytics alternative that offers white labelling. The difference here is that it’s pretty complex to set up.
Rather than customising Plausible’s platform, for instance, you need to embed its dashboard into your own user interface. If you want to create your own custom dashboard, you’ll need to use an API.
Plausible offers a 30-day free trial.
Leverage white label analytics today with Matomo
Don’t put up with confusing unbranded clients a moment longer. White label your analytics platform so the next time you sit down to share insights with your clients, they’ll only see one brand: yours.
Matomo makes it quick and easy to customise the look of your analytics platform and all of the reports you generate. If you already use Matomo, try the White Label plugin free for 30 days.
If not, try Matomo with a free 21-day trial. No credit card required.
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21 day free trial. No credit card required.
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How to Increase Conversions With Form Analysis
30 janvier 2024, par ErinForms are one of the most important elements of your website. They are also one of the most difficult elements to analyse and improve.
Unlike a webpage, forms aren’t all that easy to analyse with standard web analytics tools. You need to learn how to conduct form analysis if you want to improve your forms’ conversion rates and increase revenue.
In this article, we’ll explain what form analysis is and why conducting a thorough form analysis is so important.
What is form analysis?
Form analysis is a process that measures the effectiveness of your forms. Form analysis uses several tools and techniques like a form analytics platform, heatmaps, and session recordings to collect user data and understand how visitors behave when filling in forms.
The goal is to improve the design and effectiveness of your forms, reducing abandonment rate and encouraging more users to submit them.
There are plenty of reasons visitors could be having trouble with your forms, from confusing form fields to poor design and lengthy verification processes. Form analytics can help you pinpoint why your form’s conversion rate is so low or why so many users abandon your form halfway through filling it in.
Why is form analysis important?
Website forms have some of the highest bounce rates and abandonments of any website element. By analysing your forms, you can achieve the following outcomes:
Reduce form abandonment
When it’s tough enough to get users to start filling in your form, the last thing you want them to do is abandon it halfway through. But that’s probably what your users are doing more than you’d like to think.
Why are they abandoning it? Even if you’re humble enough to admit you didn’t create the greatest form the world’s ever seen, it can still be incredibly difficult to pin down why users give up on your form.
That’s unless you conduct a form analysis. By analysing metrics and user behaviour, you can pinpoint and rectify the issues that cause users to abandon your form.
Improve the user experience
Best practices will only take you so far. How users behave when filling in a form on your website may be completely different to how they behave on another site. That’s why you need to use form analysis to understand how users behave specifically on your website — and then use that information to optimise the design, layout, and content of the form to better suit them.
If one field is regularly left empty, for example, you can delete it. If users spend several minutes filling out a form with a high abandonment rate, you could shorten it.
The goal isn’t to make the best form ever but to make the best form for your audience.
Increase conversions
Ultimately, form analysis helps you improve your form’s most important metric: conversions. Reducing your abandonment rate will naturally lead to more completions, but so will taking advantage of other optimisation opportunities that only become clear with form analysis. This can include optimisations like:
- Moving the form higher up on the page
- Shortening the form
- Changing the heading and CTAs
- Renaming field labels
A thorough form analysis process can ensure your forms generate as many conversions as possible.
Why do users abandon forms?
Are you already suffering from high form abandonment rates? Don’t worry, you’re not alone. Marketers regularly make the same mistakes when creating forms that cause users to give up halfway through completion.
Here are some of the most common reasons for form abandonment:
- There are too many steps. If you’re telling users they’ve just completed step 2 of 12, you can bet they won’t bother finishing your form.
- They ask for too much information. No one wants to fill out a long form, and often, users won’t have the information on hand if you ask for too much. Just look at the rate left blank from the Unneeded Fields report in the screenshot below:
- The form is confusing. Unclear form fields or directions can put users off.
- All the fields are free text and time-consuming. Filling out forms with long text fields takes too much time. To speed things up, use dropdown options in the fields, but keep the options to a minimum. This not only helps users finish the form faster but also makes it easier to analyse the data later because it keeps the data format consistent so you can organise the information more efficiently.
- Users don’t trust the form. This is a particular problem on checkout pages where users are entering sensitive information.
How to conduct form analysis
You need to collect user behaviour data to effectively analyse your forms. But a lot of traditional website analytics tools won’t have the required functionality.
Matomo is different. Our web analytics solution offers comprehensive web analytics as well as additional features like Heatmaps, Session Recordings, A/B Testing, and Form Analytics to provide all the functionality you need.
Now if you don’t use Matomo, you can try it free for 21 days (no credit card required) to see if it’s the right tool for you.
Whether you use Matomo or not is up to you. But, once you have a suitable tool in place, just follow the steps below to conduct a form analysis.
Check your analytics
Tracking and analysing specific form metrics should be the first place you start. We recommend collecting data on the following metrics:
- Form starter rate: the percentage of visitors who actually start to fill in your form
- Completion rate: the percentage of visitors who complete the form
- Form abandonment rate: the percentage of users who gave up filling in your form
- Time spent completing your form: the average length of time users spend on your form
Let’s look at these metrics are in Matomo’s Form Analytics:
The dashboard shows an overview of these metrics over a given period, allowing you to see at a glance whether there are issues you need to rectify.
Next, deep dive into the performance of each form to see things like:
- Drop off fields
- Unused fields
- Entry field
- Most corrected fields
You can even use Matomo’s visitor log to see who’s behind every submission.
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Use a heatmap
A heatmap is a colour-based graphical representation of data. A heatmap will show what users to do on your website, including:
- How far they scroll
- Which buttons they click on
- Where they focus their attention
When used on a webpage with a form, you’ll be able to see how often users interact with your form based on the heatmap colour, with warmer colours representing greater engagement levels.
Let’s look at a heatmap in Matomo:
This heatmap is showing us how far down users have scrolled. It’s clear that only 63% of visitors are reaching the point above our call to action to see all features. We might want to consider moving that call to action up in order to get more engagement.
A heatmap is a great way to see whether your form’s placement gets the level of attention you want from visitors and to what extent visitors interact with your field.
Record user sessions
Session replays go even further than heatmaps, recording a real-life user interacting with your site. It’s like looking over a visitor’s shoulder while they use your site.
With Matomo, you can record any sessions where the user takes a certain action (like starting to fill in a form), allowing you to build a rich library of qualitative data.
You can then replay a recorded session at your leisure to understand exactly how users interact with your forms.
Segment users
If you really want to understand how visitors use your forms, then it’s essential to segment your data.
You can segment all Form Analytics reports by over 100 pre-built segments in Matomo.
One way to segment your data is by comparing the average time on form of those who completed the form with those who abandoned it.
If users abandon a form quickly, that could indicate your form is irrelevant to this audience or too long. If users spend a lot of time on the form, however, it’s probably safe to assume that it is relevant but there is something wrong with the form itself.
Looking at the Field Timings report will help you pinpoint which field visitors are spending the most time on and causing frustration.
The Field Timings example report in Matomo above, it’s evident that the “Overview of your needs” field takes up the most time (avg. time spent is 1 min 40s). To improve this, we might want to change it to a dropdown field. This way, users can quickly select options, and if necessary, provide additional details.
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Another way is to segment data by traffic source and compare each source’s conversion rate. This will show whether one traffic source converts better than another or if one source isn’t interested in your form at all.
How to optimise web forms
Want to implement what you’ve learnt from your form analysis? Follow these steps to optimise your existing web forms.
Define your form’s purpose
The first step in optimising your existing web forms is to give a clear and definitive purpose to every single one.
When you have a defined goal, creating a form users will complete is much easier. After all, if you don’t know why people should fill in one of your forms, how would a visitor possibly know?
Take a look at one of our forms below:
The purpose of this form is to get users to sign up for a free trial of our web analytics platform, and every element works towards that goal:
- The headline directs the user to take action
- The copy explains that it’s a free trial that doesn’t require credit card details
- The green call-to-action button reinforces the action and benefit
- There is validation to support this under the form – “Trusted on over 1 million websites in over 190+ countries”
Our clear instructions leave users no doubt about why they should fill in the form or what will happen.
Choose the right type of form
You can use several forms on your website, each with different designs, form fields, and goals.
For example:
- Registration forms are fairly minimalist and designed to collect the least amount of data possible.
- Contact forms are concise so that it’s easy for potential customers to reach your team.
- Checkout forms balance a need to collect important data with a streamlined design that doesn’t put users off.
- Lead generation forms are compelling and usually include qualifying questions so sales teams can score leads.
Make sure you are using the right type of form to avoid abandonments and other issues. For example, requiring users to fill in a lengthy lead generation-style form when you want them to sign up for a free trial will probably kill your conversion rate.
Test form elements
If your form analysis has shed light on one or two issues, you can use A/B or multivariate testing to trial new elements or designs and see how they compare.
There’s no shortage of elements you can test, including the form’s:
- Headline
- Placement
- Design
- CTA button
- Colour-scheme
- Length
- Form fields
Matomo makes it easy to create and run A/B tests on your website’s forms.
Move your form above the fold
One of the simplest ways to optimise your web form is to move it above the fold — that’s the section of the screen users see when they load your page.
Why? Well, the more people who see your form, the more people will fill it in. And when it’s above the fold, users can’t help but see it.
Conclusion
Forms are one of the most important elements on your website, so why not treat them as such and regularly run a thorough form analysis? By doing so, you’ll identify ways to optimise your form, improve the user experience, and improve conversions.
Matomo is the best platform for conducting form analysis. Our combination of web analytics, Form Analytics, Session Recordings, and Heatmaps means you have all the tools you need to learn exactly how visitors interact with your forms.
See just how powerful Matomo’s tools are by starting a free 21-day trial, no credit card required.
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Web Analytics Reports : 10 Key Types and How to Use Them
29 janvier 2024, par ErinYou can’t optimise your website to drive better results if you don’t know how visitors are engaging with your site.
But how do you correctly analyse data and identify patterns? With the right platform, you can use a wide range of web analytics reports to dive deep into the data.
In this article, we’ll discuss what website analytics reports are, different types, why you need them, and how to use reports to find the insights you need.
What is web analytics?
Website analytics is the process of gathering, processing, and analysing data that shows what users are doing when they visit your website.
You typically achieve this with web analytics tools by adding a tracking code that shares data with the analytics platform when someone visits the site.
The visitors trigger the tracking code, which collects data on how they act while on your site and then sends that information to the analytics platform. You can then see the data in your analytics solution and create reports based on this data.
While there are a lot of web analytics solutions available, this article will specifically demonstrate reports using Matomo.
What are web analytics reports?
Web analytics reports are analyses that focus on specific data points within your analytics platform.
For example, this channel report in Matomo shows the top referring channels of a website.
Your marketing team can use this report to determine which channels drive the best results. In the example above, organic search drives almost double the visits and actions of social campaigns.
If you’re investing the same amount of money, you’d want to move more of your budget from social to search.
Why you need to get familiar with specific web analytics reports
The default web analytics dashboard offers an overview of high-level trends in performance. However, it usually does not give you specific insights that can help you optimise your marketing campaigns.
For example, you can see that your conversions are down month over month. But, at a glance, you do not understand why that is.
To understand why, you need to go granular and wider — looking into qualifying data that separates different types of visitors from each other.
Gartner predicts that 70% of organisations will focus on “small and wide” data by 2025 over “big data.” Most companies lack the data volume to simply let big data and algorithms handle the optimising.
What you can do instead is dive deep into each visitor. Figure out how they engage with your site, and then you can adjust your campaigns and page content accordingly.
Common types of web analytics reports
There are dozens of different web analytics reports, but they usually fall into four separate categories:
- Referral sources: These reports show where your visitors come from. They range from channel reports — search, social media — to specific campaigns and ads.
- Engagement (on-site actions): These reports dive into what visitors are doing on your site. They break down clicks, scrolling, completed conversion goals, and more.
- E-commerce performance: These reports show the performance of your e-commerce store. They’ll help you dive into the sales of individual products, trends in cart abandonment and more.
- Demographics: These reports help you understand more about your visitors — where they’re visiting from, their browser language, device, and more.
You can even combine insights across all four using audience segmentation and custom reports. (We’ll cover this in more detail later.)
How to use 10 important website analytics reports
The first step is to install the website analytics code on your website. (We include more detailed information in our guide on how to track website visitors.)
Then, you need to wait until you have a few days (or, if you have limited traffic, a few weeks) of data. Without sufficient website visitor data, none of the reports will be meaningful.
Visitor Overview report
First, let’s take a look at the Visitor Overview report. It’s a general report that breaks down the visits over a given time period.
What this report shows:
- Trends in unique visits month over month
- Basic engagement trends like the average visit length and bounce rate
- The number of actions taken per page
In general, this report is more of a high-level indicator you can use to explore certain areas more thoroughly. For example, if most of your traffic comes from organic traffic or social media, you can dive deeper into those channels.
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Location report
Next up, we have the most basic type of demographic report — the Location report. It shows where your visitors tend to access your website from.
What this report shows:
- The country, state or city your visitors access your website from
This report is most useful for identifying regional trends. You may notice that your site is growing in popularity in a country. You can take advantage of this by creating a regional campaign to double down on a high performing audience.
Device report
Next, we have the Device report, which breaks down your visitors’ devices.
What this report shows:
- Overall device types used by your visitors
- Specific device models used
Today, most websites are responsive or use mobile-first design. So, just seeing that many people access your site through smartphones probably isn’t all that surprising.
But you should ensure your responsive design doesn’t break down on popular devices. The design may not work effectively because many phones have different screen resolutions.
Users Flow report
The Users Flow report dives deeper into visitor engagement — how your visitors act on your site. It shows common landing pages — the first page visitors land on — and how they usually navigate your site from there.
What this report shows:
- Popular landing pages
- How your visitors most commonly navigate your site
You can use this report to determine which intermediary pages are crucial to keeping visitors engaged. For example, you can prioritise optimisation and rewriting for case study pages that don’t get a lot of direct search or campaign traffic.
Improving this flow can improve conversion rates and the impact of your marketing efforts.
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Exit Pages report
The Exit Pages report complements the Users Flow report well. It highlights the most common pages visitors leave your website from.
What this report shows:
- The most common exit pages on your website
- The exit rates of these pages
Pages with high exit rates fall into two categories. The first are pages where it makes sense that visitors leave, like a post-purchase thank-you page. The second are pages where you’d want your visitors to stay and keep flowing down the funnel. When the rates are unusually high on product pages, category pages, or case study pages, you may have found a problem.
By combining insights from the Users Flow and Exit Pages reports, you can find valuable candidates for optimisation. This is a key aspect of effective conversion rate optimisation.
Traffic Acquisition Channel report
The Acquisition Channels report highlights the channels that drive the most visitors to your site.
What this report shows:
- Top referring traffic sources by channel type
- The average time on site, bounce rates, and actions taken by the source
Because of increasingly privacy-sensitive browsers and apps, the best way to reliably track traffic sources is to use campaign tracking URL. Matomo offers an easy-to-use campaign tracking URL builder to simplify this process.
Search Engines and Keywords report
The Search Engines and Keywords report shows which keywords are driving the most organic search traffic and from what search engines.
What this report shows:
- Search engine keywords that drive traffic
- The different search engines that refer visitors
One of the best ways to use this report is to identify low-hanging fruit. You want to find keywords driving some traffic where your page isn’t ranked in the top three results. If the keyword has high traffic potential, you should then work to optimise that page to rank higher and get more traffic. This technique is an efficient way to improve your SEO performance.
Ecommerce Products report
If you sell products directly on your website, the Ecommerce Products report is a lifesaver. It shows you exactly how all your products are performing.
What this report shows:
- How your products are selling
- The average sale price (with coupons) and quantity
This report could help an online retailer identify top-selling items, adjust pricing based on average sale prices, and strategically allocate resources to promote or restock high-performing products for maximum profitability.
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Ecommerce Log report
If you want to explore every single ecommerce interaction, the Ecommerce Log report is for you. It breaks down the actions of visitors who add products to their cart in real time.
What this report shows:
- The full journey of completed purchases and abandoned carts
- The exact actions your potential customers take and how long their journeys last
If you suspect that the user experience of your online store isn’t perfect, this report helps you confirm or deny that suspicion. By closely examining individual interactions, you can identify common exit pages or other issues.
