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• Developers and vendors : Want a Matomo Hoodie ? Add a tag to the Matomo Open Source Tag Manager and this could be yours !

  7 juin 2018, par Matomo Core Team — Community, Development

  The Free Open Source Tag Manager is now available as a public beta on the Matomo Marketplace. Don’t know what a Tag Manager is? Learn more here. In Short: It lets you easily manage all your third party JavaScript and HTML snippets (analytics, ads, social media, remarketing, affiliates, etc) through a single interface.

  Over the last few months we have worked on building the core for the Matomo Tag Manager which comes with a great set of features and a large set of pre-configured triggers and variables. However, we currently lack tags.

  This is where we need your help! Together we can build a complete and industry leading open source tag manager.

  Tag examples include Google AdWords Conversion Tracking, Facebook Buttons, Facebook Pixels, Twitter Universal Website Tags, LinkedIn Insights.

  Are you a developer who is familiar with JavaScript and keen on adding a tag? Or are you a vendor? Don’t be shy, we appreciate any tags, even analytics related :) We have documented how to develop a new tag here, which is quite easy and straightforward. You may also need to understand a tiny bit of PHP but you’ll likely be fine even if you don’t (here is an example PHP file and the related JS file).

  As we want to ship the Matomo Tag Manager with as many tags as possible out of the box, we appreciate any new tag additions as a pull request on https://github.com/matomo-org/tag-manager.

  We will send out “Matomo Contributor” stickers that cannot be purchased anywhere for every contributor who contributes a tag within the next 3 months. As for the top 3 contributors… you’ll receive a Matomo hoodie! Simply send us an email at hello@matomo.org after your tag has been merged. If needed, a draw will decide who gets the hoodies.

  FYI: The Matomo Tag Manager is already prepared to be handled in different contexts and we may possibly generate containers for Android and iOS. If you are keen on building the official Matomo SDKs for any of these mobile platforms, please get in touch.

  

• Free Open Source Matomo Tag Manager now available as a beta

  7 juin 2018, par Matomo Core Team

  Matomo Tag Manager is the number one open source alternative to …Wait a minute, did you just say TAG MANAGER!

  That’s right! Matomo’s free open source Tag Manager is now available as a beta ⟎

• Thinking about switching to GeoIP2 for better location detection ? Here’s what you should know

  5 juin 2018, par Matomo Core Team

  In Matomo 3.5.0 we added a new feature to improve the location detection (country, region, city) of your visitors. Especially when it comes to IPv6 addresses, you will see less “Unknown” locations and more accurate results in general. This feature is now enabled for all new installations but needs to be manually enabled for existing Matomo self-hosted users.

  

  Why is the Matomo plugin not enabled for existing users?

  When you enable the GeoIP2 plugin, a database update will need to be executed on two datatable tables (“log_visit” and “log_conversion”) which stores some of the raw data. Please be aware that this update could take several hours depending on the size of your database.

  If you store many visits in your database, it is recommended to execute the update through the command line by executing the command ./console core:update to avoid the update from timing out. You may also have to put your Matomo into maintenance mode during this time and replay the missed traffic from logs afterwards as explained in the FAQ article.

  GeoIP2 may slow down your tracking

  In the past we have seen that a few Matomo databases with high traffic volumes struggle to handle all the tracking requests after enabling GeoIP2. The reason for this is the location database now contains many more entries because it has to store all the IPv6 addresses and the database itself has a different format. Hence, the location lookup takes longer.

  It is hard to say how much slower the location lookup gets, but we found GeoIP2-PHP is about 20 times slower than GeoIP1-PHP. On a fast CPU the lookup time for an IP with GeoIP2 takes about 1ms, but can also take much longer depending on the server.

  Making location lookups fast again

  There is a PHP extension available that makes lookups very fast, even faster than the old GeoIP1-PHP provider. If you can install additional PHP extensions on your server and have a high traffic website, you may want to install the GeoIP2 extension.

  There is also an Nginx module and an Apache module. Unfortunately, we don’t have any performance metrics for these providers.

  How do I activate the GeoIP2 location provider?

  As a Super User, log in to your Matomo and go to “Administration => Plugins”. There you can activate the “GeoIP2” plugin. As mentioned, this will trigger a database update which can take a while and you may want to perform this update through the command line.

  Now you can go to “Administration => Geolocation”. Here you will first need to install the GeoIP2 databases at the bottom of the page before you can activate the GeoIP2-PHP provider. To activate any of the other GeoIP2 providers, you will need to install the required modules.

  You will be able to check if the detection works on the right next to location provider. Once you selected one of the available providers, you’re all good to go.

  The post Thinking about switching to GeoIP2 for better location detection? Here’s what you should know appeared first on Analytics Platform - Matomo.

• Lawful basis for processing personal data under GDPR with Matomo

  30 avril 2018, par InnoCraft

  Disclaimer: this blog post has been written by digital analysts, not lawyers. The purpose of this article is to explain what is a lawful basis and which one you can use with Matomo in order to be GDPR compliant. This work comes from our interpretation of the following web page from the UK privacy commission: ICO. It cannot be considered as professional legal advice. So as GDPR, this information is subject to change. GDPR may be also known as DSGVO in German, BDAR in Lithuanian, RGPD in Spanish, French, Italian, Portuguese. This blog post contains public sector information licensed under the Open Government Licence v3.0.

  The golden rule under GDPR is that you need to have a lawful basis in order to process personal data. Note that it is possible to not process personal data with Matomo. When you do not collect any personal data, then you do not need to determine a lawful basis and this article wouldn’t apply to you.

  “If no lawful basis applies to your processing, your processing will be unlawful and in breach of the first principle.“

  Source: ICO, based on article 6 of GDPR.

  As you may process personal data in Matomo, you have to:

  1. define a lawful basis.
  2. document your choice.
  3. inform your visitor about it in a privacy notice.

  Even if you think you don’t process personal data, we recommend reading this post about personal data in Matomo (personal data may be hidden in many ways).

  Note that if you are processing special category data (ethnic origin, politics, religion, trade union membership…) or criminal offence data; extra responsibilities are applied, and we will not detail them in this blog post.

  1 – Define a lawful basis

  There are 6 different lawful bases all defined within article 6 of the GDPR official text:

  1. Consent: the data subject has given consent to the processing of his or her personal data for one or more specific purposes.
  2. Contract: processing is necessary for the performance of a contract to which the data subject is party or in order to take steps at the request of the data subject prior to entering into a contract.
  3. Legal obligation: processing is necessary for compliance with a legal obligation to which the controller is subject.
  4. Vital interests: processing is necessary in order to protect the vital interests of the data subject or of another natural person.
  5. Public task: processing is necessary for the performance of a task carried out in the public interest or in the exercise of an official authority vested in the controller.
  6. Legitimate interests: processing is necessary for the purposes of the legitimate interests pursued by the controller or by a third party; except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data, in particular where the data subject is a child.

  As you can see, most of them are not applicable to Matomo. As ICO is mentioning it within their documentation:

  “In many cases you are likely to have a choice between using legitimate interests or consent.”

  “Consent” or “Legitimate interests”: which lawful basis is the best when using Matomo?

  Well, there is no right or wrong answer here.

  In order to make this choice, ICO listed on their website different questions you should keep in mind:

  • Who does the processing benefit?
  • Would individuals expect this processing to take place?
  • What is your relationship with the individual?
  • Are you in a position of power over them?
  • What is the impact of the processing on the individual?
  • Are they vulnerable?
  • Are some of the individuals concerns likely to object?
  • Are you able to stop the processing at any time on request?

  From our perspective, “Legitimate interests” should be used in most of the cases as:

  • The processing benefits to the owner of the website and not to a third party company.
  • A user expects to have their data kept by the website itself.
  • Matomo provides many features in order to show how personal data is processed and how users can exercise their rights.
  • As the data is not used for profiling, the impact of processing personal data is very low.

  But once more, it really depends; if you are processing personal data which may represent a risk to the final user, then getting consent is for us the right lawful basis.

  If you are not sure, at the time of writing ICO is providing a tool in order to help you make this decision:

  

  Note that once you choose a lawful basis, it is highly recommended not to switch to another unless you have a good reason.

  What are the rights that a data subject can exercise?

  According to the lawful basis you choose for processing personal data with Matomo, your users will be able to exercise different rights:

  	Right to be informed	Right of access	Right to erasure	Right to portability	Right to object	Right to withdraw consent
  Legitimate interests	X	X	X		X
  Consent	X	X	X	X		X

   

  • Right to be informed: whatever the lawful basis you choose, you need to inform your visitor about it within your privacy notice.
  • Right of access: as described in article 15 of GDPR. Your visitor has the right to access the personal data you are processing about them. You can exercise their right directly within the page “GDPR Tools” in your Matomo.
  • Right to erasure: it means that a visitor will be able to ask you to erase all their data. You can exercise the right to erasure directly within the page “GDPR Tools” in your Matomo.
  • Right to portability: it means that you need to export the data which concern the individual in a machine-readable format and provide them with their personal data. You can exercise  their right directly within the page “GDPR Tools” in your Matomo.
  • Right to object: it means that your visitor has the right to say no to the processing of their personal data. In order to exercise this right, you need to implement the opt-out feature on your website.
  • Right to withdraw consent: it means that your visitor can remove their consent at any time. We developed a feature in order to do just that. You can learn more by opening the page “Privacy > Asking for consent” in your Matomo.

  2 – Document your choice

  Once you choose “Legitimate interests” or “Consent” lawful basis, you will have some obligations to fulfill. From our interpretation, “Legitimate interests” means writing more documentation, “Consent” means a more technical approach.

  What should I do if I am processing personal data with Matomo based on “Legitimate interests?

  ICO is providing a checklist for “Legitimate interests”, below is our interpretation:

  • Check that legitimate interests is the most appropriate lawful basis.

  Our interpretation: document and justify why you choose this lawful basis in particular. This tool from ICO can help you.

  • Understand your responsibility to protect the individual’s interests.

  Our interpretation: you need to take all the measures in order to protect your users privacy and data security. Please refer to our guide in order to secure your Matomo installation.

  • Conduct a legitimate interests assessment (LIA) and keep a record of it to ensure that you can justify your decision. This document is composed of a set of questions on those 3 key concerns: 1) purpose, 2) necessity, 3) balancing.

  1) Purpose:

  • Why do you want to process the data – what are you trying to achieve?
  • Who benefits from the processing? In what way?
  • Are there any wider public benefits to the processing?
  • How important are those benefits?
  • What would the impact be if you couldn’t go ahead?
  • Would your use of the data be unethical or unlawful in any way?

  2) Necessity:

  • Does this processing actually help to further that interest?
  • Is it a reasonable way to go about it?
  • Is there another less intrusive way to achieve the same result?

  3) Balancing:

  • What is the nature of your relationship with the individual?
  • Is any of the data particularly sensitive or private?
  • Would people expect you to use their data in this way?
  • Are you happy to explain it to them?
  • Are some people likely to object or find it intrusive?
  • What is the possible impact on the individual?
  • How big an impact might it have on them?
  • Are you processing children’s data?
  • Are any of the individuals vulnerable in any other way?
  • Can you adopt any safeguards to minimise the impact?
  • Can you offer an opt-out?

  • Identify the relevant legitimate interests.
  • Check that the processing is necessary and there is no less intrusive way to achieve the same result.
  • Perform a balancing test, and be confident that the individual’s interests do not override those legitimate interests.
  • Use individuals’ data in ways they would reasonably expect, unless you have a very good reason.

  Our interpretation: use those data to improve user experience for example.

  • Do not use people’s data in ways they would find intrusive or which could cause them harm, unless you have a very good reason.

  Our interpretation: ask yourself if this data is representing a risk for the individuals.

  • If you process children’s data, take extra care to make sure you protect their interests.
  • Consider safeguards to reduce the impact where possible.

  Our interpretation: Check if your web hosting provider is providing appropriate safeguards.

  • Consider whether you can offer an opt out.

  Our interpretation: Matomo is providing you the opt-out feature.

  • If your LIA identifies a significant privacy impact, consider whether you also need to conduct a DPIA.

  Our interpretation: A DPIA can easily be conducted by using this software from the French privacy commission.

  • Regularly review your LIA and update it when circumstances change.
  • Include information about your legitimate interests in your privacy information.

  As you see, going for “Legitimate interests” requires a lot of written documentation. Let’s see how “Consent” differ.

  What should I do if I am processing personal data with Matomo based on “Consent”?

  As previously mentioned, using “Consent” rather than “Legitimate interests” is more technical but less intense in terms of documentation. Like for “Legitimate interests”, ICO is providing a checklist for “Consent” which is divided into 3 key categories: 1) asking for consent, 2) recording consent, and 3) managing consent.

  1. Asking for consent:
     1. Check that consent is the most appropriate lawful basis for processing.
     2. Make the request for consent prominent and separate from your terms and conditions.
     3. Ask people to positively opt in. Don’t use pre-ticked boxes or any other type of default consent.
     4. Use clear, plain language that is easy to understand.
     5. Specify why you want the data and what you are going to do with it.
     6. Give individual (‘granular’) options to consent separately to different purposes and types of processing.
     7. Name your organisation and any third party controllers who will be relying on the consent.
     8. Tell individuals they can withdraw their consent.
     9. Ensure that individuals can refuse to consent without detriment.
     10. Avoid making consent a precondition of a service.
     11. If you offer online services directly to children, only seek consent if you have age-verification measures (and parental-consent measures for younger children) in place.
  2. Recording consent:
     1. Keep a record of when and how you got consent from the individual.
     2. Keep a record of exactly what you told them at the time.
  3. Managing consent:
     1. Regularly review consents to check that the relationship, the processing and the purposes have not changed.
     2. Have processes in place to refresh consent at appropriate intervals, including any parental consent.
     3. Consider using privacy dashboards or other preference-management tools as a matter of good practice.
     4. Make it easy for individuals to withdraw their consent at any time, and publicise how to do so.
     5. Act on withdrawals of consent as soon as you can.
     6. Don’t penalise individuals who wish to withdraw consent.

     3 – Inform your visitor about it in a privacy notice

     Privacy notices are an important part within the GDPR process. Read our blog post dedicated to privacy notices to learn more.

     We really hope you enjoyed reading this blog post. Please have a look at our Matomo GDPR guide for more information.

  The post Lawful basis for processing personal data under GDPR with Matomo appeared first on Analytics Platform - Matomo.

• GDPR compliance for Matomo’s Premium Features like Heatmaps & Session Recording, Form Analytics, Media Analytics & co

  27 avril 2018, par InnoCraft

  The General Data Protection Regulation (EU) 2016/679, also referred to as RGPD in French, Datenschutz-Grundverordnung, DS-GVO in German, is fast-approaching. It is now less than 30 days until GDPR applies to most businesses around the world on 25th May 2018. If you haven’t heard of this new regulation yet, I recommend you check out our GDPR guide which we continue to expand regularly to get you up to speed with it.

  GDPR compliance in Matomo

  We are currently adding several new features to Matomo to get you GDPR ready. You will have for example the possibility to delete and export data for data subjects, delete and anonymize previously tracked data, anonymize the IP address and location, ask for consent, and more. A beta version with these features is already available. We will release more blog posts and user guides about these features soon and just recently published a post on how to avoid collecting personal information in the first place soon.

  If you are still using Piwik, we highly recommend you update to a recent version of Matomo as all versions of Piwik will NOT be GDPR compliant.

  GDPR compliance for premium features

  InnoCraft, the company of the makers of Matomo, are offering various premium features for your self-hosted Matomo so you can be sure to make the right decisions and continuously grow your business. These features are also available on the cloud-hosted version of Matomo.

  If you are now wondering how GDPR applies to these features, you will be happy to hear that none of them collect any personal information except for possibly Heatmaps & Session Recording and the WooCommerce integration. All of them also support all the new upcoming GDPR features like the possibility to export and delete data. It is important that you update your Matomo Premium Features to the latest version to use these features.

  Making Heatmaps & Session Recording GDPR compliant

  We have added several new features to make it easy for you to be GDPR compliant and in many cases you might not even have to do anything. Some of the changes include:

  • Keystrokes (text entered into form fields) are no longer captured by default.
  • You may enable the capturing of keystrokes, and all keystrokes will be anonymized by default.
  • You may whitelist certain form fields to be recorded in plain text. However, fields that likely contain personal or sensitive information like passwords, phone numbers, addresses, credit card details, names, email addresses, and more will be always anonymized to protect user privacy. (this has always been the case but we have now included many more fields).

  How personal information may still be recorded

  Nevertheless, Heatmaps and Session Recordings may still record personal or sensitive information if you show them as part of the regular website as plain text (and not as part of a form field). The below example shows an email address for a paypal account as well as a name and VAT information as a regular content.

  

  To anonymize such information, simply add a data-matomo-mask attribute to your website:

  <span data-matomo-mask>example@example.com</span>

  You can read more about this in the developer guide “Masking content on your website”.

  WooCommerce Integration

  The WooCommerce integration may record an Order ID when a customer purchases something on your shop. As the Order ID is an identifier which could be linked with your shop to identify an individual, it may be considered as personal information. Matomo now offers an option to automatically anonymize this Order ID so it is no longer considered as personal information. To enable this feature, log in to your Matomo and go to “Administration => Anonymize Data”.

  GDPR compliance for third party plugins on the Matomo Marketplace

  The Matomo Marketplace currently features over 80 free plugins. Over 50 of them are compatible with the latest Matomo 3.X version and most of them should support Matomo’s new GDPR features out of the box. If you are concerned by GDPR and are not sure if a third party plugin stores any personal information, we highly recommend you ask the developer of this plugin about the compliance.

  You can find a link to the plugin’s issue tracker by going to a plugin page and then clicking on “Github” on the bottom right.

  

  If you are a plugin developer, please read our developer guide “GDPR & How do I make my Matomo plugin compliant”.

  The post GDPR compliance for Matomo’s Premium Features like Heatmaps & Session Recording, Form Analytics, Media Analytics & co appeared first on Analytics Platform - Matomo.