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• How to Check Website Traffic : A Complete Guide

  26 février, par Daniel Crough — Analytics Tips, Marketing

  If you want to learn about the health of your website and the success of your digital marketing initiatives, there are few better ways than checking your website traffic.

  Checking website traffic is a great way to get a dopamine hit when things are up. And it’s a great way to troubleshoot problems when things go down. It’s also a critical data source for marketing and web teams. But to get the most out of it, you need reliable data sources, the ability to track them over time and a way to monitor the competition.

  This article explains how to check website traffic (for your site and your competitors), explores nine tools that can help and discusses why some methods are better than others.

  Why check website traffic ?

  Dopamine hits aside, monitoring website traffic is crucial to a business — even for a primarily brick-and-mortar operation. In this internet age, customers and prospects are far more likely to research a company online before buying anything.

  SOCi’s 2024 Consumer Behavior Index found that 8 in 10 US consumers use the internet to search for local businesses at least once a week. And Statista found that 55% of UK shoppers always do some online research before making a major purchase.

  And trend lines suggest these numbers are likely to continue climbing. Businesses need to know what’s happening on their sites, and that’s difficult to achieve without traffic data.

  Indeed, website data allows companies to better understand their target audiences, measure the effectiveness of marketing efforts and channels, and identify areas of the website that need work.

  Let’s dig into those ideas in a little more detail.

  

  Benchmark site performance

  Keeping regular tabs on traffic levels is a great way to track a website’s performance over time. It can help with planning for the future and identifying current problems.

  For instance, rising traffic levels may mean expanding the business’s offering or investing in more inventory. On the flip side, decreasing traffic levels may suggest it’s time to revamp marketing strategies or look into issues impacting SEO.

  Analyse user behaviour

  Checking website traffic, user behaviour, and other metrics shows marketing managers how users interact with the website. These traffic stats can help answer questions like :

  • Which pages are users visiting ?
  • Which CTAs are they clicking on ?
  • Which page elements encourage users to take the desired actions ?

  It can also identify issues contributing to high bounce rates or declines in search rankings.

  The better user behaviour is understood, the easier it is to give visitors what they want. For example, the data could reveal that users spend more time on landing pages than blogs. These valuable insights can be used to optimise blog content and improve performance.

  Improve the user experience

  Once user behaviour is well understood, it’s easier to make adjustments, update content and improve the overall user experience. This also allows companies to create more personalised customer experiences, which can lead to growth. Research shows companies that get personalisation right generate 40% more revenue from those activities than average players.

  That could take the form of sweeping changes like rearranging a website’s navigation bar based on user behaviour. It could also be personalisation that uses analytics to transform sections or entire pages based on individual user behaviour.

  Optimise digital marketing strategies

  Knowing current traffic levels and how they trend over time helps teams set benchmarks and prioritise marketing efforts.

  Monthly traffic reports can inform SEO efforts and benefit marketing attribution. For example, they could indicate when the time is right to double down on organic traffic or when the better strategy would be to invest more in PPC advertising.

  Increasing organic traffic levels from other countries can help businesses identify new marketing opportunities. If traffic levels from a neighbouring country or a growing market increase significantly, it could be time for a cross-border campaign.

  Filter unwanted traffic

  A significant chunk of every website’s traffic comes from bots and other unwanted sources. This can compromise the quality of website data and make it harder to draw useful insights. While it’s nearly impossible to get rid of this traffic completely, many analytics tools have features to filter it out of the stats.

  Why check competitors’ website traffic

  Websites are windows into businesses and their strategies. That’s why monitoring traffic and other metrics drawn from competitors is essential.

  There’s a lot to learn from the competition, both good and bad. What competitors do well can be replicated, and learning from the elements they get wrong can help you avoid making the same mistakes.

  • Strategic planning : Looking at traffic on specific pages can offer insight into potential marketing campaigns and highlight gaps in the market that may be worth attacking. Looking at their organic, paid, social and referral traffic levels can highlight opportunities for growth or pinpoint the reasons for success in a particular area.
  • Benchmarking : Looking at website traffic in isolation can lack context. Monitoring other sites’ engagement metrics, like bounce rate and average session duration, can give you an inside look at the competition, which can help you set realistic performance goals and benchmarks.
  • Product Development : Significant traffic volume on certain pages can indicate shifts in demand and market trends, which may inform the development of new products or services. For example, if a competitive dog food supplier ranks well for the term “organic dog food”, that might be something to consider when formulating new products.
  • Audience demographics : Comparing audience demographics between competitors can highlight opportunities and help a business narrow down its target audience. This guides messaging and campaign strategies to capture specific audience segments.
  • Keyword opportunities : Examining the keywords driving the most traffic to a competitor’s website can help you uncover untapped SEO potential for your website. Analysing top-performing content on competing sites can help identify content improvement strategies to pull traffic away from competitors.
  • Partnerships : Referrals are an often overlooked traffic metric. High volumes of such traffic indicate successful partnerships between competitors and third parties, which is a model worth emulating.

  7 key website traffic metrics to track

  Traffic metrics are not a case of one-size-fits-all. Those that are important today may not be tomorrow. It all depends on the priorities and goals at any one moment. That said, there are a few traffic metrics that always matter to some degree.

  • New visitors : These are users who have never visited the website before. They are a great sign that marketing efforts are working and the website is reaching more people. But it’s also important to track how they behave on the website to ensure the site caters effectively to the needs of new visitors.
  • Returning visitors : Returning visitors are coming back to the website for a reason : either they like the content they find or want to buy something. Either way, it’s excellent news. The more returning visitors, the better.
  • Bounce rate : This measures how many users leave the website without taking action. Different analytics tools measure this metric differently.
  • Session duration : This is the time users spend on the website, which can reveal whether they find the site engaging. And when considered alongside the next metric, it can be especially insightful.
  • Pages per session : This measures the average number of pages users visit on a website. The more pages they visit and the longer users spend on the website, the more engaging it is.
  • Traffic source : Traffic can come from various sources (organic, direct, social media, referral, etc.). Knowing the highest sources of referral traffic can help analyse and prioritise marketing efforts.
  • User demographics : This shows who visits a website, what device they use, what country they come from, etc. While most website traffic will come from the countries targeted by marketing, an influx of new users from other countries can open the door to new opportunities.

  9 tools to check website traffic

  There are thousands of different web analytics tools that can provide decent website traffic analysis and functionality checks. They all use a similar combination of sophisticated algorithms, data collection techniques, statistical analysis and machine learning to deliver insights into visitor behaviour and site performance.

  Most web analytics tools work by embedding bits of JavaScript or other tracking codes into a website. When users land on a website, it gathers data such as page views, session duration, and specific interactions. Many also use cookies to identify returning visitors, which lets them monitor user behaviour over time.

  Many tools offer advanced event-tracking functionality. This captures specific actions, like clicks or form submissions, and provides a more granular view of engagement. The data is then statistically analysed to spot trends and calculate key metrics like bounce rates and conversion rates.

  Some web analytics tools use machine learning to predict future user behaviour based on historical patterns. Others aggregate data to provide insights via charts comparing website performance with selected competitors’ websites.

  This section explores nine popular tools for checking website traffic and highlights their unique features and benefits.

  1. Checking website traffic with Google Analytics

  Google Analytics is usually the first place to start for anyone looking to check their website traffic. It’s free to use, incredibly popular and offers a wide range of traffic reports.

  It breaks down historical traffic data in many different ways. It can split traffic by acquisition channel (organic, social media, direct, etc.), by country, device or demographic. It also provides real-time traffic reports that offer a snapshot of users on the site right now and over the last 30 minutes.

  

  Google Analytics may be one of the most popular ways to check website traffic, but it could be better. Google Analytics 4 (GA4) is difficult to use compared to its predecessor, and it also imposes data tracking limits in accordance with privacy laws. If users refuse cookie consent, Google Analytics won’t record those visits. In other words, using Google Analytics alone doesn’t provide a complete view of the traffic.

  

  Also, GA4 relies on sampling when processing large datasets or complex queries. When the volume of data exceeds certain thresholds, it only considers a subset of the data to generate reports instead of processing every single data point.

  There are pros and cons to this approach. While it speeds up analysis and reduces the load on the system, it can also lead to inaccuracies in insights delivered. When analysing traffic patterns over a busy period, GA4 may only use a portion of the data to calculate and then extrapolate metrics.

  As a result, trends or anomalies might be overlooked or misconstrued, which could mean missed opportunities or poor decisions. That’s why it’s important to use Google Analytics alongside other web analytics tools (like Matomo) that don’t suffer from the same privacy issues. That way, it’s possible to track every single user who visits the website.

  2. Checking website traffic with Google Search Console

  Google Search Console is a free tool that analyses a website’s Google search traffic. The top-line report shows how many times the website has appeared in Google Search, how many clicks it has received, the average clickthrough rate and its average position in the search results.

  

  It’s a great way to understand what the website ranks for and how much traffic organic rankings generate. It will also show which pages are indexed in Google and whether there are any crawling errors.

  Unfortunately, Google Search Console is limited if a complete view of traffic is needed. While the search traffic can be analysed in great detail, it will not report how users who access the website behave on it.

  3. Checking website traffic with Similarweb

  Similarweb is a website analysis tool that estimates the total traffic of any site on the internet. It is one of the best traffic checker tools for estimating how much web traffic competitors receive.

  What’s great about Similarweb is that it estimates total traffic, not just traffic from search engines like many SEO tools. It even breaks down traffic by different channels for easy comparison.

  

  Similarweb provides an estimate of total visits, bounce rate, the average number of pages users view per visit and the average duration on the site. The company also has a free browser extension that continues checking website traffic estimates while the user is browsing the web.

  Similarweb is free to use, up to a point. However, to get the most out of this tool, you must upgrade to the premium plan, which starts at $125 per user per month.

  The price isn’t Similarweb’s only downside. Ultimately, it provides reasonably accurate estimates but is no match for a comprehensive traffic analytics tool.

  4. Checking website traffic with Semrush

  Semrush is a collection of marketing solutions for online businesses. Its Traffic Analytics tool checks the website traffic of up to 100 sites and compares that data side-by-side. For each site, it reveals the top pages, the regions from which most of the traffic comes, and the locations from which the most referrals come.

  Semrush also gathers insights into competitors’ audiences and their activity, especially activity that overlaps between the sites being checked. It extracts and analyses comprehensive data on organic and paid search, social media, and backlinks.

  

  However, there are notable downsides. Semrush can be pricey, with plans starting at about $119.95 per month or $1,199.40 annually. This cost may be prohibitive for smaller businesses or freelancers. Still, a free version offers most of the functionality but with a limited number of daily reports.

  5. Checking website traffic with Ahrefs

  Ahrefs‘s biggest strength is its organic traffic estimation capabilities. It estimates monthly visits from Google worldwide, Google keywords in the top 100 that a website ranks for, and traffic value via equivalence to PPC.

  

  Ahrefs bases its estimates on ranking data from a database of 12 billion keywords, which is why it is so powerful. It generates a detailed report that includes organic traffic estimates, backlink data, and top-performing keywords.

  However, the numbers produced by Ahrefs are estimates based on the available data and won’t always be 100% accurate. This is particularly true for smaller or newer websites that lack the data volumes needed for accuracy.

  It’s a great SEO marketing tool that’s free to use within certain limits, but there is some value in registering for a paid plan. There are several options, beginning with the $129 per month Lite plan and extending to the Enterprise Plan for $1,499 monthly.

  6. Checking website traffic with Serpstat

  Serpstat is an SEO solution that grew from a simple keyword research tool. It offers more comprehensive features to help businesses understand their website’s performance. It helps improve a site’s visibility through tools for rank tracking, keyword research, traffic checking, backlink analysis, and site auditing.

  

  It provides metrics like estimated monthly visits, traffic sources (organic, paid, and referral), and insights into top-performing pages. Serpstat also offers competitor analysis features that help to identify market trends and refine growth strategies. However, like Ahrefs, the numbers provided are estimates, which are only as good as the depth of data from which they are derived.

  The free version is fine for basic analysis, but signing up for one of the paid plans is advisable for commercial use. Pricing ranges from $59 per month to a monthly fee of $479 for the Agency plan. There is an option to pay annually at a discount.

  7. Checking website traffic with SEO PowerSuite

  SEO PowerSuite also goes some distance beyond just website traffic checking. As the name implies, it’s a suite of tools to improve website rankings.

  

  There are four tools in the suite :

  • Rank Tracker enables tracking a website’s search engine rankings across multiple keywords and search engines.
  • WebSite Auditor offers SEO analysis of website pages and recommends actions to boost performance.
  • SEO SpyGlass analyses a website’s backlink profile to highlight link-building possibilities that’d help improve performance.
  • LinkAssistant helps identify websites suitable for link-building and recommends viable outreach opportunities.

  SEO PowerSuite has a free plan and two premium plans with varying functionality. The monthly cost could be as much as $139.67, depending on the features needed. Annual pricing options are also available.

  8. Checking website traffic with Ubersuggest

  Ubersuggest is also an SEO-focused tool. It offers website traffic analysis, keyword rankings, backlink profiles, and competitor insights. These are packaged in reports that provide an overview of website traffic, including monthly organic traffic totals and the number of organic keywords the site ranks for. Ubersuggest also offers content suggestions.

  

  Like other tools in this category, Ubersuggest doesn’t collect comprehensive data, so its numbers are estimates. This means the accuracy can vary. However, it remains a solid choice for providing great insights and enhancing a website’s online presence.

  Like many tools in this category, there is a free version to give potential customers a taste, which is restricted by volume more than features. The paid plans range from around $29 per month for one website on the individual plan to about $99 per month for 8-15 websites on the Enterprise plan. Discounted annual pricing is also an option.

  9. Checking website traffic with MonsterInsights

  MonsterInsights is a tool worth considering for websites built on WordPress because it’s not a website checking tool in the usual sense. It’s a WordPress plugin that simplifies the task by integrating Google Analytics directly into a website.

  MonsterInsights then uses the raw data provided by GA4 to extract actionable insights based on audience preferences and activity. This makes it easier to focus on the relevant metrics for different types of websites. For example, the metrics used to measure a blog site would not be the same as those for an ecommerce site.

  But there are some downsides, too. While the basic version is free, it has limited features, and the most potent functionality requires a premium subscription. Those start at $249 per year for a single site, or the Pro plan at $499 for up to five sites. Agencies looking to work with up to 25 sites are in for $999.

  

  There’s another option

  Although many of these tools have free versions, those tend to be heavily restricted, and premium plans can be expensive. A website has to generate serious revenue to deliver a decent return on investment (ROI) to justify the costs.

  As more countries adopt GDPR-like privacy regulations, brands must ensure they’re using compliant, privacy-centric analytics tools.

  Matomo Analytics is one such tool. It’s an ethical, open-source solution that helps you collect accurate data about your website’s traffic and make more informed decisions. This enhances the customer experience and ensures GDPR compliance and user privacy.

  It’s completely free to install as an on-premise solution. Alternatively, there’s the subscription-based Matomo Cloud version.

  How to check website traffic on Matomo

  Apart from a better ROI picture, Matomo offers a more reliable assessment of your website’s traffic than Google Analytics 4. It also provides multiple ways to check organic search traffic :

  • Visits log report
  • Real-time visitor map
  • Visits in real-time report

  Let’s look at all of them one by one.

  The visits log report is a unique rundown of your site’s visitors. It offers a much more granular view than other traffic checker tools, which only show the total number of visitors for a given period.

  

  You can access the visits log report by clicking on the reporting menu and then clicking Visitor and Visits Log. From there, you’ll be able to scroll through every user session and see the following information :

  • The location of the user
  • The total number of actions they took
  • The length of time on site
  • How they arrived at your site
  • The device they used to access your site

  It may be overwhelming if your site receives thousands of visitors at a time. But it’s a great way to understand users at an individual level and appreciate the lifetime activity of specific users.

  The Real-time visitor map shows site visitors’ location for a given timeframe. If you have an international website, it’s a fantastic way to see exactly where your traffic comes from.

  

  You can access the Real-time Visitor Map by clicking Visitor in the main navigation menu and then Real-time Map. The map itself is colour-coded. Larger orange bubbles represent recent visits, and smaller dark orange and grey bubbles represent older visits. The map will refresh every five seconds, and new users appear with a flashing effect.

  If you run TV or radio adverts, Matomo’s Real-time Map provides an immediate read on the effectiveness of your campaign. If your map lights up in the minutes following your ad, you know it’s been effective. It can also help you identify the source of bot attacks, too.

  Finally, the Visits in Real-time report provides a snapshot of who is browsing your website. You can access this report under Visitors > Real-time and add it to your custom dashboards as a widget.

  Open the report, and you’ll see the real-time flow of your site’s users and counters for visits and pageviews over the last 30 minutes and 24 hours. The report refreshes every five seconds with new users added to the top of the report with a fade-in effect.

  

  The report provides a snapshot of each visitor, including :

  • Whether they are new or returning
  • Their country
  • Their browser
  • Their operating system
  • The number of actions they took
  • The time they spent on the site
  • The channel they came in from
  • Whether the visitor converted a goal

  Why do my traffic reports differ ?

  If you use more than one of the methods above to check your website traffic, you’ll quickly realise that every traffic report differs. In some cases, the reasons are obvious. Any tool that estimates your traffic without adding code to your website is just that : an estimate. Tools like many of those mentioned here will never offer the accuracy of analytics platforms like Matomo and Google Analytics.

  But what about the differences between these analytics platforms themselves ? While each platform records user behaviour differently, significant differences in website traffic reports between analytics platforms are usually due to how each platform handles user privacy.

  A platform like Google Analytics requires users to accept a cookie consent banner to track them. If they accept, great. Google collects all of the data that any other analytics platform does. It may even collect more. However, if users reject cookie consent banners, Google Analytics can’t track them. They simply won’t show up in your traffic reports.

  That doesn’t happen with all analytics platforms, however. A privacy-focused alternative like Matomo doesn’t require cookie consent banners (apart from in the United Kingdom and Germany). Therefore, it can continue to track visitors even after they have rejected a cookie consent screen from Google Analytics. This means virtually all website traffic will be tracked regardless of whether users accept a cookie consent banner. And it’s why traffic reports in Matomo are often much higher than in Google Analytics.

  

  Around half (47.32%) of adults in the European Union refuse to allow personal data tracking for advertising purposes, and 95% of people will reject additional cookies when it is easy to do so. So relying on cookies limits your results — and causes you to miss out on valuable user data.

  If you’re serious about using web analytics to improve your website and optimise your marketing campaigns, then it is essential to use another analytics platform alongside Google Analytics.

  What to do if website traffic levels drop

  Experiencing a drop in website traffic can be frustrating, but it happens to everyone at some point. Here’s how to address it :

  • Analyse traffic sources : Use analytics tools to pinpoint where the decline is coming from—organic search, referrals, or social media.
  • Check for technical issues : Look for broken links or slow loading times, which can deter visitors. Tools like Google Search Console can help identify errors.
  • Review recent changes : Consider any recent updates to the website. If something coincided with the drop, it might be worth reverting.
  • Evaluate content quality : Ensure the content is engaging and relevant. Update or improve underperforming posts.
  • Reassess the marketing strategy : The only constant in marketing is change. It’s wise to periodically revisit the balance between paid ads, social media and other vectors to evaluate their effectiveness and adjust the approach.

  It’s perfectly normal for website traffic volumes to fluctuate. Expect it and work with the available tools. Persistence will likely see the traffic volumes rebound.

  Get more accurate traffic reports with Matomo

  There are several methods to check website traffic. Some can provide estimates on your competitors’ traffic levels. Others, like Google Analytics, are free. But data doesn’t lie. Only privacy-focused analytics solutions like Matomo can provide accurate reports that account for every visitor.

  Join over one million organisations using Matomo to check their website traffic accurately and ethically.

  Try Matomo for Free

  Start your 21-day free trial — no credit card required.

• How HSBC and ING are transforming banking with AI

  9 novembre 2024, par Daniel Crough — Banking and Financial Services, Featured Banking Content

  We recently partnered with FinTech Futures to produce an exciting webinar discussing how analytics leaders from two global banks are using AI to protect customers, streamline operations, and support environmental goals.

  Watch the on-demand webinar : Advancing analytics maturity.

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  Meet the expert panel

  Roshini Johri heads ESG Analytics at HSBC, where she leads AI and remote sensing applications supporting the bank’s net zero goals. Her expertise spans climate tech and financial services, with a focus on scalable analytics solutions.

   

  Marco Li Mandri leads Advanced Analytics Strategy at ING, where he focuses on delivering high-impact solutions and strengthening analytics foundations. His background combines analytics, KYC operations, and AI strategy.

   

  Carmen Soini Tourres works as a Web Analyst Consultant at Matomo, helping financial organisations optimise their digital presence whilst maintaining privacy compliance.

   

  Key findings from the webinar

  The discussion highlighted four essential elements for advancing analytics capabilities :

  1. Strong data foundations matter most

  “It doesn’t matter how good the AI model is. It is garbage in, garbage out,”

  Johri explained. Banks need robust data governance that works across different regulatory environments.

  2. Transform rather than tweak

  Li Mandri emphasised the need to reconsider entire processes :

  “We try to look at the banking domain and processes and try to re-imagine how they should be done with AI.”

  3. Bridge technical and business understanding

  Both leaders stressed the value of analytics translators who understand both technology and business needs.

  “We’re investing in this layer we call product leads,”

  Li Mandri explained. These roles combine technical knowledge with business acumen – a rare but vital skill set.

  4. Consider production costs early

  Moving from proof-of-concept to production requires careful planning. As Johri noted :

  “The scale of doing things in production is quite massive and often doesn’t get accounted for in the cost.”

  This includes :

  • Ongoing monitoring requirements
  • Maintenance needs
  • Regulatory compliance checks
  • Regular model updates

  Real-world applications

  ING’s approach demonstrates how banks can transform their operations through thoughtful AI implementation. Li Mandri shared several areas where the bank has successfully deployed analytics solutions, each benefiting both the bank and its customers.

  Customer experience enhancement

  The bank’s implementation of AI-powered instant loan processing shows how analytics can transform traditional banking.

  “We know AI can make loans instant for the customer, that’s great. Clicking one button and adding a loan, that really changes things,”

  Li Mandri explained. This goes beyond automation – it represents a fundamental shift in how banks serve their customers.

  The system analyses customer data to make rapid lending decisions while maintaining strong risk assessment standards. For customers, this means no more lengthy waiting periods or complex applications. For the bank, it means more efficient resource use and better risk management.

  The bank also uses AI to personalise customer communications.

  “We’re using that to make certain campaigns more personalised, having a certain tone of voice,”

  noted Li Mandri. This particularly resonates with younger customers who expect relevant, personalised interactions from their bank.

  Operational efficiency transformation

  ING’s approach to Know Your Customer (KYC) processes shows how AI can transform resource-heavy operations.

  “KYC is a big area of cost for the bank. So we see massive value there, a lot of scale,”

  Li Mandri explained. The bank developed an AI-powered system that :

  • Automates document verification
  • Flags potential compliance issues for human review
  • Maintains consistent standards across jurisdictions
  • Reduces processing time while improving accuracy

  This implementation required careful consideration of regulations across different markets. The bank developed monitoring systems to ensure their AI models maintain high accuracy while meeting compliance standards.

  In the back office, ING uses AI to extract and process data from various documents, significantly reducing manual work. This automation lets staff focus on complex tasks requiring human judgment.

  Sustainable finance initiatives

  ING’s commitment to sustainable banking has driven innovative uses of AI in environmental assessment.

  “We have this ambition to be a sustainable bank. If you want to be a sustainable finance customer, that requires a lot of work to understand who the company is, always comparing against its peers.”

  The bank developed AI models that :

  • Analyse company sustainability metrics
  • Compare environmental performance against industry benchmarks
  • Assess transition plans for high-emission industries
  • Monitor ongoing compliance with sustainability commitments

  This system helps staff evaluate the environmental impact of potential deals quickly and accurately.

  “We are using AI there to help our frontline process customers to see how green that deal might be and then use that as a decision point,”

  Li Mandri noted.

  HSBC’s innovative approach

  Under Johri’s leadership, HSBC has developed several groundbreaking uses of AI and analytics, particularly in environmental monitoring and operational efficiency. Their work shows how banks can use advanced technology to address complex global challenges while meeting regulatory requirements.

  Environmental monitoring through advanced technology

  HSBC uses computer vision and satellite imagery analysis to measure environmental impact with new precision.

  “This is another big research area where we look at satellite images and we do what is called remote sensing, which is the study of a remote area,”

  Johri explained.

  The system provides several key capabilities :

  • Analysis of forest coverage and deforestation rates
  • Assessment of biodiversity impact in specific regions
  • Monitoring of environmental changes over time
  • Measurement of environmental risk in lending portfolios

  “We can look at distant images of forest areas and understand how much percentage deforestation is being caused in that area, and we can then measure our biodiversity impact more accurately,”

  Johri noted. This technology enables HSBC to :

  • Make informed lending decisions
  • Monitor environmental commitments of borrowers
  • Support sustainability-linked lending programmes
  • Provide accurate environmental impact reporting

  Transforming document analysis

  HSBC is tackling one of banking’s most time-consuming challenges : processing vast amounts of documentation.

  “Can we reduce the onus of human having to go and read 200 pages of sustainability reports each time to extract answers ?”

  Johri asked. Their solution combines several AI technologies to make this process more efficient while maintaining accuracy.

  The bank’s approach includes :

  • Natural language processing to understand complex documents
  • Machine learning models to extract relevant information
  • Validation systems to ensure accuracy
  • Integration with existing compliance frameworks

  “We’re exploring solutions to improve our reporting, but we need to do it in a safe, robust and transparent way.”

  This careful balance between efficiency and accuracy exemplifies HSBC’s approach to AI.

  Building future-ready analytics capabilities

  Both banks emphasise that successful analytics requires a comprehensive, long-term approach. Their experiences highlight several critical considerations for financial institutions looking to advance their analytics capabilities.

  Developing clear governance frameworks

  “Understanding your AI risk appetite is crucial because banking is a highly regulated environment,”

  Johri emphasised. Banks need to establish governance structures that :

  • Define acceptable uses for AI
  • Establish monitoring and control mechanisms
  • Ensure compliance with evolving regulations
  • Maintain transparency in AI decision-making

  Creating solutions that scale

  Li Mandri stressed the importance of building systems that grow with the organisation :

  “When you try to prototype a model, you have to take care about the data safety, ethical consideration, you have to identify a way to monitor that model. You need model standard governance.”

  Successful scaling requires :

  • Standard approaches to model development
  • Clear evaluation frameworks
  • Simple processes for model updates
  • Strong monitoring systems
  • Regular performance reviews

  Investing in people and skills

  Both leaders highlighted how important skilled people are to analytics success.

  “Having a good hiring strategy as well as creating that data literacy is really important,”

  Johri noted. Banks need to :

  • Develop comprehensive training programmes
  • Create clear career paths for analytics professionals
  • Foster collaboration between technical and business teams
  • Build internal expertise in emerging technologies

  Planning for the future

  Looking ahead, both banks are preparing for increased regulation and growing demands for transparency. Key focus areas include :

  • Adapting to new privacy regulations
  • Making AI decisions more explainable
  • Improving data quality and governance
  • Strengthening cybersecurity measures

  Practical steps for financial institutions

  The experiences shared by HSBC and ING provide valuable insights for financial institutions at any stage of their analytics journey. Their successes and challenges outline a clear path forward.

  Key steps for success

  Financial institutions looking to enhance their analytics capabilities should :

  1. Start with strong foundations
     • Invest in clear data governance frameworks
     • Set data quality standards
     • Build thorough documentation processes
     • Create transparent data tracking
  2. Think strategically about AI implementation
     • Focus on transformative rather than small changes
     • Consider the full costs of AI projects
     • Build solutions that can grow
     • Balance innovation with risk management
  3. Invest in people and processes
     • Develop internal analytics expertise
     • Create clear paths for career growth
     • Foster collaboration between technical and business teams
     • Build a culture of data literacy
  4. Plan for scale
     • Establish monitoring systems
     • Create governance frameworks
     • Develop standard approaches to model development
     • Stay flexible for future regulatory changes

  Learn more

  Want to hear more insights from these industry leaders ? Watch the complete webinar recording on demand. You’ll learn :

  • Detailed technical insights from both banks
  • Extended Q&A with the speakers
  • Additional case studies and examples
  • Practical implementation advice

   

   

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  Watch the on-demand webinar : Advancing analytics maturity.

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