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• Matomo Launches Global Partner Programme to Deepen Local Connections and Champion Ethical Analytics

  25 juin, par Matomo Core Team — Press Releases

  Matomo introduces a global Partner Programme designed to connect organisations with trusted local experts, advancing its commitment to privacy, data sovereignty, and localisation.

  Wellington, New Zealand – 25 June 2025 — Matomo, the leading web analytics platform, is
  proud to announce the launch of the Matomo Partner Programme. This new initiative marks a significant step in Matomo’s global growth strategy, bringing together a carefully selected
  network of expert partners to support customers with localised, high–trust analytics services
  rooted in shared values.
  
  As privacy concerns rise and organisations seek alternatives to mainstream analytics solutions, the need for regional expertise has never been more vital. The Matomo Partner Programme ensures that customers around the world are supported not just by a world–class platform, but by trusted local professionals who understand their specific regulatory, cultural, and business needs.
  
  “Matomo is evolving. As privacy regulations become more nuanced and the need for regional
  understanding grows, we’ve made localisation a central pillar of our strategy. Our partners are
  the key to helping customers navigate these complexities with confidence and care,” said
  Adam Taylor, Chief Operating Officer at Matomo.

  Local Experts, Global Values

  At the heart of the Matomo Partner Programme is a commitment to connect clients with local experts who live and breathe their markets. These partners are more than service
  providers—they’re trusted advisors who bring deep insight into their region’s privacy
  legislation, cultural norms, sector–specific requirements, and digital trends.
  
  The programme empowers partners to act as extensions of Matomo’s core teams :
  
  • As Customer Success allies, delivering personalised training, support, and technical
  services in local languages and time zones.

  • As Sales ambassadors, raising awareness of ethical analytics in both public and private

  sectors, where trust, compliance, and transparency are crucial.
  
  This decentralised, values–aligned approach ensures that every Matomo customer benefits
  from localised delivery with global consistency.

  A Programme Designed for Impactful Partnerships

  The Matomo Partner Programme is open to organisations who share a commitment to ethical, open-source analytics and can demonstrate :

  • Technical excellence in deploying, configuring, and supporting Matomo Analytics in diverse environments.
  • Deep market understanding, allowing them to tell the Matomo story in ways that
  resonate locally.
  • Commercial strength to position Matomo across key industries, particularly in sectors with complex compliance and data sovereignty demands.

  Partners who meet these standards will be recognised as ‘Official Matomo Partners’— a symbol of excellence, credibility, and shared purpose. With this status, they gain access to :

  • Brand alignment and trust : Strengthen credibility with clients by promoting their
  connection to Matomo and its globally respected ethical stance.
  • Go-to-market support : Access to qualified leads, joint marketing, and tools to scale their business in a privacy-first market.
  • Strategic collaboration : Early insights into the product roadmap and direct
  engagement with Matomo’s core team.
  • Meaningful local impact : Help regional organisations reclaim control of their data and embrace ethical analytics with confidence.

  Ethical Analytics for Today’s World
  

  Matomo was founded in 2007 with the belief that people should have full control over their data. As the first open–source web analytics platform of its kind, Matomo continues to challenge the dominance of opaque, centralised tools by offering a transparent and flexible alternative that puts users first.
  
  In today’s landscape—marked by increased regulatory scrutiny, data protection concerns, and rapid advancements in AI—Matomo’s approach is more relevant than ever. Open–source technology provides the adaptability organisations need to respond to local expectations while reinforcing digital trust with users.

  Whether it’s a government department, healthcare provider, educational institution, or
  commercial business—Matomo partners are on the ground, ready to help organisations
  transition to analytics that are not only powerful but principled.

• Q&A : An interview with Matomo founder, Matthieu Aubry

  20 novembre 2018, par Joselyn Khor — About, Community

  Hey everyone ! Joselyn here. As always the views of our community remain top of mind. So to make sure you guys know the thinking behind these new projects, we reached out to Matomo’s founder, Matthieu, to ask questions you might want answered. Please check it out below !

  Hi guys, it’s Matthieu ! Here to answer some questions about the rebrand and the future of Matomo and Innocraft.

  What’s upcoming ?

  We’ve been busy implementing our rebrand into all aspects of Matomo and there’s also our new website, which is launching today ! The new website will help people better understand what Matomo is and how they can benefit from using modern web analytics.

  Why was Matomo and Innocraft brought onto one website ?

  In the past the separation caused a bit of confusion so we’re taking this as a chance to unite both the business brand, Innocraft and community brand, Matomo, on one website. Putting our focus on one brand, Matomo, makes it easier for people to see us with fresh eyes. We have a community side as well as a business side and while the community is still incredibly important to us, we find we have a powerful analytics tool that is capable of helping businesses too.

  Is Matomo becoming commercial or turning corporate ?

  No. nothing is changing. Matomo is still an open-source project and community. Although we’ll have a pricing page and “start free trial” on the new website brought over from Innocraft.cloud, the Matomo community will still play the biggest part on the Matomo website. We have dedicated sections focused on Community and On-Premise.

  The rebrand exercise helped us gain a refreshed perspective. After reflecting on how far we’ve come, we can feel more confident about Matomo Analytics itself as a platform. We believe it’s a great chance to bring that confidence into the brand and vision. We are proud that it’s an awesome open-source platform and at the same time it’s also powerful as a tool for businesses.

  Why is there no ‘download for free’ button on the homepage ?

   

  
  We feel many users coming to the site will get confused about our hosting options (Cloud and On-Premise) which is something you don’t usually consider when choosing an analytics tool.

  The reason for us to not have that button is when people see a “download for free” button on the homepage next to a “try it for free” button, it creates confusion. For those who do choose to download Matomo often become confused when they are left with a .zip file unaware how to install it and the technical requirements of self-hosting. We feel presenting our users with the simplest installation option first will give them the best chance possible to try Matomo to its full potential, without cost.

  And you can still find the link to Download Matomo in the footer of each page.
  

   

  Is Matomo still free to download and have forever ?

  Absolutely. The free open-source download can be found on the On-Premise section of the website, or download Matomo here.

  Why is it important to have a business behind the project ?

  There’s the reality that we have to make money in order for the Matomo project to survive … and thrive. The reason we still need a business side (Innocraft) is to fund and sustain the Matomo project. Whenever people purchase premium features, this helps finance the development of Matomo for our community.

  Because of the business we’re able to continually maintain and develop Matomo for you guys as well as future users. For example, the next release Matomo 3.8.0 is already mostly developed and will bring lots of interesting features too, like the two-factor authentication, Brute Force Protection, failed tracking requests reporting, lots of JavaScript tracker improvements, a new total summary row below reports, and many more security fixes, bug fixes, and other new features.

  So we see a business being very helpful in supporting our open-source community. Without a business side, our free, open-source project would not be able to survive.

  How will you protect the Matomo project ?

  We’ve ensured the Matomo project will be protected for the future as we wish to turn it into a not-for-profit foundation.

  We’ve also got a safeguard where the open-source code will stay under a GPL license forever. This is so we can guarantee, that no matter what happens, the Matomo project itself will stay completely free software.

  Is there a way for people to help ?

  There are heaps of ways to help ! You can help other Matomo users in the forums, contribute to fixes on GitHub, leave a great review (e.g. alternativeTo), help look for bugs with our Security Bounty Programme or participate and spread the word about Matomo in our community social media pages – Mastodon, Facebook, Twitter. Telling your friends about us would be very helpful too !

  What’s planned for the future ?
  We’ve worked hard to become the #1 open-source analytics platform (1.4 million websites use Matomo today), but now we need to empower even more individuals and businesses to take back control of their own data.

  Showing our community that we have a powerful platform is crucial, but alongside that our values are what define us. User privacy is still of utmost importance and we’re here to make it known that power needs to rest in the hands of people and not large corporations.

  You can rest easy knowing you’re doing your part in using trustworthy and dependable tools. By joining many other companies who are growing this movement to decentralise the Internet, we can build a safer, online world together.

  Join this analytics revolution and let us know what you think about Matomo !

• What is Multi-Touch Attribution ? (And How To Get Started)

  2 février 2023, par Erin — Analytics Tips

  Good marketing thrives on data. Or more precisely — its interpretation. Using modern analytics software, we can determine which marketing actions steer prospects towards the desired action (a conversion event). 

  An attribution model in marketing is a set of rules that determine how various marketing tactics and channels impact the visitor’s progress towards a conversion. 

  Yet, as customer journeys become more complicated and involve multiple “touches”, standard marketing reports no longer tell the full picture. 

  That’s when multi-touch attribution analysis comes to the fore. 

  What is Multi-Touch Attribution ?

  Multi-touch attribution (also known as multi-channel attribution or cross-channel attribution) measures the impact of all touchpoints on the consumer journey on conversion. 

  Unlike single-touch reporting, multi-touch attribution models give credit to each marketing element — a social media ad, an on-site banner, an email link click, etc. By seeing impacts from every touchpoint and channel, marketers can avoid false assumptions or subpar budget allocations.

  To better understand the concept, let’s interpret the same customer journey using a standard single-touch report vs a multi-touch attribution model. 

  Picture this : Jammie is shopping around for a privacy-centred web analytics solution. She saw a recommendation on Twitter and ended up on the Matomo website. After browsing a few product pages and checking comparisons with other web analytics tools, she signs up for a webinar. One week after attending, Jammie is convinced that Matomo is the right tool for her business and goes directly to the Matomo website a starts a free trial. 

  • A standard single-touch report would attribute 100% of the conversion to direct traffic, which doesn’t give an accurate view of the multiple touchpoints that led Jammie to start a free trial. 
  • A multi-channel attribution report would showcase all the channels involved in the free trial conversion — social media, website content, the webinar, and then the direct traffic source.

  In other words : Multi-touch attribution helps you understand how prospects move through the sales funnel and which elements tinder them towards the desired outcome. 

  Types of Attribution Models

  As marketers, we know that multiple factors play into a conversion — channel type, timing, user’s stage on the buyer journey and so on. Various attribution models exist to reflect this variability. 

  

  First Interaction attribution model (otherwise known as first touch) gives all credit for the conversion to the first channel (for example — a referral link) and doesn’t report on all the other interactions a user had with your company (e.g., clicked a newsletter link, engaged with a landing page, or browsed the blog campaign).

  First-touch helps optimise the top of your funnel and establish which channels bring the best leads. However, it doesn’t offer any insight into other factors that persuaded a user to convert. 

  Last Interaction attribution model (also known as last touch) allocates 100% credit to the last channel before conversion — be it direct traffic, paid ad, or an internal product page.

  The data is useful for optimising the bottom-of-the-funnel (BoFU) elements. But you have no visibility into assisted conversions — interactions a user had prior to conversion. 

  Last Non-Direct attribution model model excludes direct traffic and assigns 100% credit for a conversion to the last channel a user interacted with before converting. For instance, a social media post will receive 100% of credit if a shopper buys a product three days later. 

  This model is more telling about the other channels, involved in the sales process. Yet, you’re seeing only one step backwards, which may not be sufficient for companies with longer sales cycles.

  Linear attribution model distributes an equal credit for a conversion between all tracked touchpoints.

  For instance, with a four touchpoint conversion (e.g., an organic visit, then a direct visit, then a social visit, then a visit and conversion from an ad campaign) each touchpoint would receive 25% credit for that single conversion.

  This is the simplest multi-channel attribution modelling technique many tools support. The nuance is that linear models don’t reflect the true impact of various events. After all, a paid ad that introduced your brand to the shopper and a time-sensitive discount code at the checkout page probably did more than the blog content a shopper browsed in between. 

  Position Based attribution model allocates a 40% credit to the first and the last touchpoints and then spreads the remaining 20% across the touchpoints between the first and last. 

  This attribution model comes in handy for optimising conversions across the top and the bottom of the funnel. But it doesn’t provide much insight into the middle, which can skew your decision-making. For instance, you may overlook cases when a shopper landed via a social media post, then was re-engaged via email, and proceeded to checkout after an organic visit. Without email marketing, that sale may not have happened.

  Time decay attribution model adjusts the credit, based on the timing of the interactions. Touchpoints that preceded the conversion get the highest score, while the first ones get less weight (e.g., 5%-5%-10%-15%-25%-30%).

  This multi-channel attribution model works great for tracking the bottom of the funnel, but it underestimates the impact of brand awareness campaigns or assisted conversions at mid-stage. 

  Why Use Multi-Touch Attribution Modelling

  Multi-touch attribution provides you with the full picture of your funnel. With accurate data across all touchpoints, you can employ targeted conversion rate optimisation (CRO) strategies to maximise the impact of each campaign. 

  Most marketers and analysts prefer using multi-touch attribution modelling — and for some good reasons.

  Issues multi-touch attribution solves 

  • Funnel visibility. Understand which tactics play an important role at the top, middle and bottom of your funnel, instead of second-guessing what’s working or not. 
  • Budget allocations. Spend money on channels and tactics that bring a positive return on investment (ROI). 
  • Assisted conversions. Learn how different elements and touchpoints cumulatively contribute to the ultimate goal — a conversion event — to optimise accordingly. 
  • Channel segmentation. Determine which assets drive the most qualified and engaged leads to replicate them at scale.
  • Campaign benchmarking. Compare how different marketing activities from affiliate marketing to social media perform against the same metrics.

  How To Get Started With Multi-Touch Attribution 

  To make multi-touch attribution part of your analytics setup, follow the next steps :

  1. Define Your Marketing Objectives 

  Multi-touch attribution helps you better understand what led people to convert on your site. But to capture that, you need to first map the standard purchase journeys, which include a series of touchpoints — instances, when a prospect forms an opinion about your business.

  Touchpoints include :

  • On-site interactions (e.g., reading a blog post, browsing product pages, using an on-site calculator, etc.)
  • Off-site interactions (e.g., reading a review, clicking a social media link, interacting with an ad, etc.)

  Combined these interactions make up your sales funnel — a designated path you’ve set up to lead people toward the desired action (aka a conversion). 

  Depending on your business model, you can count any of the following as a conversion :

  • Purchase 
  • Account registration 
  • Free trial request 
  • Contact form submission 
  • Online reservation 
  • Demo call request 
  • Newsletter subscription

  So your first task is to create a set of conversion objectives for your business and add them as Goals or Conversions in your web analytics solution. Then brainstorm how various touchpoints contribute to these objectives. 

  Web analytics tools with multi-channel attribution, like Matomo, allow you to obtain an extra dimension of data on touchpoints via Tracked Events. Using Event Tracking, you can analyse how many people started doing a desired action (e.g., typing details into the form) but never completed the task. This way you can quickly identify “leaking” touchpoints in your funnel and fix them. 

  2. Select an Attribution Model 

  Multi-attribution models have inherent tradeoffs. Linear attribution model doesn’t always represent the role and importance of each channel. Position-based attribution model emphasises the role of the last and first channel while diminishing the importance of assisted conversions. Time-decay model, on the contrary, downplays the role awareness-related campaigns played.

  To select the right attribution model for your business consider your objectives. Is it more important for you to understand your best top of funnel channels to optimise customer acquisition costs (CAC) ? Or would you rather maximise your on-site conversion rates ? 

  Your industry and the average cycle length should also guide your choice. Position-based models can work best for eCommerce and SaaS businesses where both CAC and on-site conversion rates play an important role. Manufacturing companies or educational services providers, on the contrary, will benefit more from a time-decay model as it better represents the lengthy sales cycles. 

  3. Collect and Organise Data From All Touchpoints 

  Multi-touch attribution models are based on available funnel data. So to get started, you will need to determine which data sources you have and how to best leverage them for attribution modelling. 

  Types of data you should collect : 

  • General web analytics data : Insights on visitors’ on-site actions — visited pages, clicked links, form submissions and more.
  • Goals (Conversions) : Reports on successful conversions across different types of assets. 
  • Behavioural user data : Some tools also offer advanced features such as heatmaps, session recording and A/B tests. These too provide ample data into user behaviours, which you can use to map and optimise various touchpoints.

  You can also implement extra tracking, for instance for contact form submissions, live chat contacts or email marketing campaigns to identify repeat users in your system. Just remember to stay on the good side of data protection laws and respect your visitors’ privacy. 

  Separately, you can obtain top-of-the-funnel data by analysing referral traffic sources (channel, campaign type, used keyword, etc). A Tag Manager comes in handy as it allows you to zoom in on particular assets (e.g., a newsletter, an affiliate, a social campaign, etc). 

  Combined, these data points can be parsed by an app, supporting multi-touch attribution (or a custom algorithm) and reported back to you as specific findings. 

  Sounds easy, right ? Well, the devil is in the details. Getting ample, accurate data for multi-touch attribution modelling isn’t easy. 

  Marketing analytics has an accuracy problem, mainly for two reasons :

  • Cookie consent banner rejection 
  • Data sampling application

  Please note that we are not able to provide legal advice, so it’s important that you consult with your own DPO to ensure compliance with all relevant laws and regulations.

  If you’re collecting web analytics in the EU, you know that showing a cookie consent banner is a GDPR must-do. But many consumers don’t often rush to accept cookie consent banners. The average consent rate for cookies in 2021 stood at 54% in Italy, 45% in France, and 44% in Germany. The consent rates are likely lower in 2023, as Google was forced to roll out a “reject all” button for cookie tracking in Europe, while privacy organisations lodge complaints against individual businesses for deceptive banners. 

  For marketers, cookie rejection means substantial gaps in analytics data. The good news is that you can fill in those gaps by using a privacy-centred web analytics tool like Matomo. 

  Matomo takes extra safeguards to protect user privacy and supports fully cookieless tracking. Because of that, Matomo is legally exempt from tracking consent in France. Plus, you can configure to use our analytics tool without consent banners in other markets outside of Germany and the UK. This way you get to retain the data you need for audience modelling without breaching any privacy regulations. 

  Data sampling application partially stems from the above. When a web analytics or multi-channel attribution tool cannot secure first-hand data, the “guessing game” begins. Google Analytics, as well as other tools, often rely on synthetic AI-generated data to fill in the reporting gaps. Respectively, your multi-attribution model doesn’t depict the real state of affairs. Instead, it shows AI-produced guesstimates of what transpired whenever not enough real-world evidence is available.

  4. Evaluate and Select an Attribution Tool 

  Google Analytics (GA) offers several multi-touch attribution models for free (linear, time-decay and position-based). The disadvantage of GA multi-touch attribution is its lower accuracy due to cookie rejection and data sampling application.

  At the same time, you cannot create custom credit allocations for the proposed models, unless you have the paid version of GA, Google Analytics 360. This version of GA comes with a custom Attribution Modeling Tool (AMT). The price tag, however, starts at USD $50,000 per year. 

  Matomo Cloud offers multi-channel conversion attribution as a feature and it is available as a plug-in on the marketplace for Matomo On-Premise. We support linear, position-based, first-interaction, last-interaction, last non-direct and time-decay modelling, based fully on first-hand data. You also get more precise insights because cookie consent isn’t an issue with us. 

  Most multi-channel attribution tools, like Google Analytics and Matomo, provide out-of-the-box multi-touch attribution models. But other tools, like Matomo On-Premise, also provide full access to raw data so you can develop your own multi-touch attribution models and do custom attribution analysis. The ability to create custom attribution analysis is particularly beneficial for data analysts or organisations with complex and unique buyer journeys. 

  Conclusion

  Ultimately, multi-channel attribution gives marketers greater visibility into the customer journey. By analysing multiple touchpoints, you can establish how various marketing efforts contribute to conversions. Then use this information to inform your promotional strategy, budget allocations and CRO efforts. 

  The key to benefiting the most from multi-touch attribution is accurate data. If your analytics solution isn’t telling you the full story, your multi-touch model won’t either. 

  Collect accurate visitor data for multi-touch attribution modelling with Matomo. Start your free 21-day trial now.