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• A Comprehensive Guide to Robust Digital Marketing Analytics

  30 octobre 2023, par Erin

  First impressions are everything. This is not only true for dating and job interviews but also for your digital marketing strategy. Like a poorly planned resume getting tossed in the “no thank you” pile, 38% of visitors to your website will stop engaging with your content if they find the layout unpleasant. Thankfully, digital marketers can access data that can be harnessed to optimise websites and turn those “no thank you’s” into “absolutely’s.”

  So, how can we transform raw data into valuable insights that pay off ? The key is web analytics tools that can help you make sense of it all while collecting data ethically. In this article, we’ll equip you with ways to take your digital marketing strategy to the next level with the power of web analytics.

  What are the different types of digital marketing analytics ?

  Digital marketing analytics are like a cipher into the complex behaviour of your buyers. Digital marketing analytics help collect, analyse and interpret data from any touchpoint you interact with your buyers online. Whether you’re trying to gauge the effectiveness of a new email marketing campaign or improve your mobile app layout, there’s a way for you to make use of the insights you gain. 

  As we go through the eight commonly known types of digital marketing analytics, please note we’ll primarily focus on what falls under the umbrella of web analytics. 

  1. Web analytics help you better understand how users interact with your website. Good web analytics tools will help you understand user behaviour while securely handling user data. 
  2. Learn more about the effectiveness of your organisation’s social media platforms with social media analytics. Social media analytics include user engagement, post reach and audience demographics. 
  3. Email marketing analytics help you see how email campaigns are being engaged with.
  4. Search engine optimisation (SEO) analytics help you understand your website’s visibility in search engine results pages (SERPs). 
  5. Pay-per-click (PPC) analytics measure the performance of paid advertising campaigns.
  6. Content marketing analytics focus on how your content is performing with your audience. 
  7. Customer analytics helps organisations identify and examine buyer behaviour to retain the biggest spenders. 
  8. Mobile app analytics track user interactions within mobile applications. 

  Choosing which digital marketing analytics tools are the best fit for your organisation is not an easy task. When making these decisions, it’s critical to remember the ethical implications of data collection. Although data insights can be invaluable to your organisation, they won’t be of much use if you lose the trust of your users. 

  Tips and best practices for developing robust digital marketing analytics 

  So, what separates top-notch, robust digital marketing analytics from the rest ? We’ve already touched on it, but a big part involves respecting user privacy and ethically handling data. Data security should be on your list of priorities, alongside conversion rate optimisation when developing a digital marketing strategy. In this section, we will examine best practices for using digital marketing analytics while retaining user trust.

  

  Clear objectives

  Before comparing digital marketing analytics tools, you should define clear and measurable goals. Try asking yourself what you need your digital marketing analytics strategy to accomplish. Do you want to improve conversion rates while remaining data compliant ? Maybe you’ve noticed users are not engaging with your platform and want to fix that. Save yourself time and energy by focusing on the most relevant pain points and areas of improvement.

  Choose the right tools for the job

  Don’t just base your decision on what other people tell you. Take the tool for a test drive — free trials allow you to test features and user interfaces and learn more about the platform before committing. When choosing digital marketing analytics tools, look for ones that ensure compliance with privacy laws like GDPR.

  Don’t overlook data compliance

  GDPR ensures organisations prioritise data protection and privacy. You could be fined up to €20 million, or 4% of the previous year’s revenue for violations. Without data compliance practices, you can say goodbye to the time and money spent on digital marketing strategies. 

  Don’t sacrifice data quality and accuracy

  Inaccurate and low-quality data can taint your analysis, making it hard to glean valuable insights from your digital marketing analytics efforts. Regularly audit and clean your data to remove inaccuracies and inconsistencies. Address data discrepancies promptly to maintain the integrity of your analytics. Data validation measures also help to filter out inaccurate data.

  Communicate your findings

  Having insights is one thing ; effectively communicating complex data findings is just as important. Customise dashboards to display key metrics aligned with your objectives. Make sure to automate reports, allowing stakeholders to stay updated without manual intervention. 

  Understand the user journey

  To optimise your conversion rates, you need to understand the user journey. Start by analysing visitors interactions with your website — this will help you identify conversion bottlenecks in your sales or lead generation processes. Implement A/B testing for landing page optimisation, refining elements like call-to-action buttons or copy, and leverage Form Analytics to make informed, data-driven improvements to your forms.

  Continuous improvement

  Learn from the data insights you gain, and iterate your marketing strategies based on the findings. Stay updated with evolving web analytics trends and technologies to leverage new growth opportunities.

  Why you need web analytics to support your digital marketing analytics toolbox

  You wouldn’t set out on a roadtrip without a map, right ? Digital marketing analytics without insights into how users interact with your website are just as useless. Used ethically, web analytics tools can be an invaluable addition to your digital marketing analytics toolbox. 

  The data collected via web analytics reveals user interactions with your website. These could include anything from how long visitors stay on your page to their actions while browsing your website. Web analytics tools help you gather and understand this data so you can better understand buyer preferences. It’s like a domino effect : the more you understand your buyers and user behaviour, the better you can assess the effectiveness of your digital content and campaigns. 

  Web analytics reveal user behaviour, highlighting navigation patterns and drop-off points. Understanding these patterns helps you refine website layout and content, improving engagement and conversions for a seamless user experience.

  

  Concrete CMS harnessed the power of web analytics, specifically Form Analytics, to uncover a crucial insight within their user onboarding process. Their data revealed a significant issue : the “address” input field was causing visitors to drop off and not complete the form, severely impacting the overall onboarding experience and conversion rate.

  Armed with these insights, Concrete CMS made targeted optimisations to the form, resulting in a substantial transformation. By addressing the specific issue identified through Form Analytics, they achieved an impressive outcome – a threefold increase in lead generation.

  This case is a great example of how web analytics can uncover customer needs and preferences and positively impact conversion rates. 

  Ethical implications of digital marketing analytics

  As we’ve touched on, digital marketing analytics are a powerful tool to help better understand online user behaviour. With great power comes great responsibility, however, and it’s a legal and ethical obligation for organisations to protect individual privacy rights. Let’s get into the benefits of practising ethical digital marketing analytics and the potential risks of not respecting user privacy : 

  • If someone uses your digital platform and then opens their email one day to find it filled with random targeted ad campaigns, they won’t be happy. Avoid losing user trust — and facing a potential lawsuit — by informing users what their data will be used for. Give them the option to consent to opt-in or opt-out of letting you use their personal information. If users are also assured you’ll safeguard personal information against unauthorised access, they’ll be more likely to trust you to handle their data securely.
  • Protecting data against breaches means investing in technology that will let you end-to-end encrypt and securely store data. Other important data-security best practices include access control, backing up data regularly and network and physical security of assets.
  • A fine line separates digital marketing analytics and misusing user data — many companies have gotten into big trouble for crossing it. (By big trouble, we mean millions of dollars in fines.) When it comes to digital marketing analytics, you should never cut corners when it comes to user privacy and data security. This balance involves understanding what data can be collected and what should be collected and respecting user boundaries and preferences.

  

  Learn more 

  We discussed a lot of facets of digital marketing analytics, namely how to develop a robust digital marketing strategy while prioritising data compliance. With Matomo, you can protect user data and respect user privacy while gaining invaluable insights into user behaviour. Save your organisation time and money by investing in a web analytics solution that gives you the best of both worlds. 

  If you’re ready to begin using ethical and robust digital marketing analytics on your website, try Matomo. Start your 21-day free trial now — no credit card required.

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• Google Analytics 4 (GA4) vs Matomo

  7 avril 2022, par Erin

  Google announced that Universal Analytics’ days are numbered. Universal Analytics will be replaced by Google Analytics 4 (or GA4) on the 1st of July 2023. 

  If Google Analytics users want to compare year-on-year data, they have until July 2022 to get set up and start collecting data before the sun sets on Universal Analytics (or UA).

  But is upgrading to Google Analytics 4 the right move ? There’s a lot to consider, and many organisations are looking for an alternative to Google Analytics. So in this blog, we’ll compare GA4 to Matomo – the leading Google Analytics alternative. 

  In this blog, we’ll look at :

  What is Matomo ?

  Matomo is a powerful privacy-first web analytics platform that gives you 100% data ownership. First launched in 2007, Matomo is now the world’s leading open-source web analytics platform and is used by more than 1 million websites. 

  Matomo’s core values are based on ethical data collection and processing. Consistently more businesses and organisations from around the globe are adopting data-privacy-compliant web analytics solutions like Matomo. 

  Matomo offers both Cloud and On-Premise solutions (and a five-star rated WordPress plugin), making for an adaptable and flexible solution. 

  What is Google Analytics 4 ?

  Google Analytics 4 is the latest version of Google Analytics and represents a completely new approach to data-modelling than its predecessor, Universal Analytics. For an in-depth look at how GA4 and UA compare, check out this Google Analytics 4 vs Universal Analytics comparison. 

  Google Analytics 4 will soon be the only available version of analytics software from Google. So what’s the issue ? Surely, in 2022, Google makes it easy to migrate to their newest (and only) analytics platform ? Not quite.

  Google Analytics 4 vs Matomo

  Whilst the core purpose of GA4 and Matomo is similar (providing web analytics that help to optimise your website and grow your business), there are several key differences that organisations should consider before making the switch.

  Importing Historical Data from Universal Analytics

  Google Analytics 4

  Users assuming that historical data from Universal Analytics could be imported into Google Analytics 4 were faced with swift disappointment. Unfortunately, Google Analytics 4 does not have an option to import data from its predecessor, Universal Analytics. This means that businesses won’t be able to import and compare data from previous years.

  Matomo

  If you don’t want to start from scratch with your web analytics data, then Matomo is an ideal solution for data continuity. Matomo offers users the ability to import their historical Universal Analytics data. So you can keep all that valuable historical data you’ve collected over the years.

  

  User Interface

  Google Analytics 4

  GA4’s new user interface has been met with mixed reviews. Many claim that it’s overly complex and difficult to navigate. Some have even suggested that the tool has been designed specifically for enterprises with specialised analytics teams. 

  

  Matomo

  Matomo, on the other hand, is recognised for an easy to use interface, with a rating of 4.5 out of 5 stars for ease of use on Capterra. Matomo perfectly balances powerful features with a user-friendly interface so valuable insights are only a click away. There’s a reason why over 1 million websites are using Matomo. 

  

  Advanced Behavioural Analytics Features 

  Google Analytics 4

  While Google Analytics is undoubtedly robust in some areas (machine learning, for instance), what it really lacks is advanced behavioural analytics. Heatmaps, session recordings and other advanced tools can give you valuable insights into how users are engaging with your site. Well beyond pageviews and other metrics.

  Unfortunately, with this new generation of GA, Google still hasn’t introduced these features. So users have to manage subscriptions and tracking in third-party behavioural analytics tools like Hotjar or Lucky Orange, for example. This is inefficient, costly and time-consuming to manage. 

  

  Matomo 

  Meanwhile, Matomo is a one-stop shop for all of your web analytics needs. Not only do you get access to the metrics you’ve grown accustomed to with Universal Analytics, but you also get built-in behavioural analytics features like Heatmaps, Scroll Depth, Session Recordings and more. 

  Want to know if visitors are reaching your call to action at the bottom of the page ? Scroll Depth will answer that.

  Want to know why visitors aren’t clicking through to the next page ? Heatmaps will give you the insights you need.

  You get the picture – the full picture, that is. 

  

  Data Accuracy

  Google Analytics 4

  GA4 aims to make web and app analytics more privacy-centric by reducing the reliance on cookies to record certain events across platforms and devices. 

  However, when site and application visitors opt-out of cookie tracking, GA4 instead relies on machine learning to fill in the gaps. Data sampling could mean that your business is making business decisions based on inaccurate reports. 

  Matomo

  Data is the backbone of web analytics, so why make critical business decisions on sampled data ? With Matomo, you’re guaranteed 100% unsampled accurate data. So you can rest assured that any decisions you make are based on actual facts. 

  Compliance with Privacy Laws (GDPR, CCPA, etc.) 

  Google Analytics 4

  Google is making changes in an attempt to become compliant with privacy laws. However, even with GA4, users are still transferring data to the US. For this reason, both Austrian and French governments have ruled Google Analytics illegal under GDPR.

  The only possible workaround is “Privacy Shield 2.0”, but GDPR experts are still sceptical of this one. 

  Matomo

  If compliance with global privacy laws is a concern (and it should be), then Matomo is the clear winner here. 

  As an EU hosted web analytics tool, your data is stored in Europe, and no data is transferred to the US. On the other hand, if you choose to self-host, the data is stored in your country of choice.

  In addition, with cookieless tracking enabled, you can say goodbye to those pesky cookie consent screens. 

  Also, remember that under GDPR, and many other data privacy laws like CCPA and LGPD, end users have a legal right to access, amend and/or erase the personal data collected about them. 

  With Matomo you get 100% ownership of your web analytics data. This means that we don’t on-sell to third parties ; can’t claim ownership of the data ; and you can export your data at any time.

  

  Wrap up

  At the end of the day, the worst thing an organisation can do is nothing. Waiting until July 2023 to migrate to GA4 or another web analytics platform would be very disruptive and costly. Organisations need to consider their options now and start migrating in the next few months. 

  With all that said, moving to Google Analytics 4 could prove to be a costly and time-consuming operation. The global trend towards increased data privacy is a threat to platforms like Google Analytics which uses data for advertising and transfers data across borders.

  With Matomo, you get an easy to use all-in-one web analytics platform and keep your historical Universal Analytics data. Plus, you can future-proof your business by being compliant with global privacy laws and get access to advanced behavioural analytics features. 

  There’s a lot to weigh up here but fortunately, getting started with Matomo is easy. Try it free for 21-days (no credit card required) and see for yourself why over 1 million websites choose Matomo. 

  While this is the end of the road for Universal Analytics, it’s also an opportune time for organisations to find a better fit web analytics tool. 

  21 day free trial. No credit card required.

  Your email address
  

  Your website address
  

  Your Analytics subdomain will be .matomo.cloud (change)

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  Your information will be used to create an account on our cloud service. For more information please consult our privacy policy.
  
  

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• Elacarte Presto Tablets

  14 mars 2013, par Multimedia Mike — General

  I visited an Applebee’s restaurant this past weekend. The first thing I spied was a family at a table with what looked like a 7-inch tablet. It’s not an uncommon sight. However, as I moved through the restaurant, I noticed that every single table was equipped with such a tablet. It looked like this :

  
  
  

  For a computer nerd like me, you could probably guess that I was be far more interested in this gadget than the cuisine. The thing said “Presto” on the front and “Elacarte” on the back. Putting this together, we get the website of Elacarte, the purveyors of this restaurant tablet technology. Months after the iPad was released on 2010, I remember stories about high-end restaurants showing their wine list via iPads. This tablet goes well beyond that.

  How was it ? Well, confusing, mostly. The hostess told us we could order through the tablet or through her. Since we already knew what we wanted, she just manually took our order and presumably entered it into the system. So, right away, the question is : Do we order through a human or through a computer ? Or a combination ? Do we have to use the tablet if we don’t want to ?

  Hardware
  When picking up the tablet, it’s hard not to notice that it is very heavy. At first, I suspected that it was deliberately weighted down as some minor attempt at an anti-theft measure. But then I remembered what I know about power budgets of phones and tablets– powering the screen accounts for much of the battery usage. I realized that this device needs to drive the screen for about 14 continuous hours each day. I.e., the weight must come from a massive battery.

  The screen is good. It’s a capacitive touchscreen, so nice and responsive. When I first spied the device, I felt certain it would be a resistive touchscreen (which is more accurately called a touch-and-press-down screen). There is an AC adapter on the side of the tablet. This is the only interface to the device :

  
  
  

  That looks to me like an internal SATA connector (different from an eSATA connector). Foolishly, I didn’t have a SATA cable on me so I couldn’t verify.

  User Interface
  The interface options are : Order, Games, Neighborhood, and Pay. One big benefit of accessing the menu through the Order option is that each menu item can have a picture. For people who order more by picture than text description, this is useful. Rather, it would be, if more items had pictures. I’m not sure there were more pictures than seen in the print menu.
  
  For Games, there were a variety of party games. The interface clearly stated that we got to play 2 free games. This implied to me that further games cost money. We tried one game briefly and the food came.

  2 more options : Neighborhood– I know I dug into this option, but I forget what it was. Maybe it discussed local attractions. Finally, Pay. This thing has an integrated credit card reader. There is no integrated printer, though, so if you want one, you will have to request one from a human.

  Experience
  So we ordered through a human since we didn’t feel like being thrust into this new paradigm when we just wanted lunch. The staff was obviously amenable to that. However, I got a chance to ask them a lot of questions about the particulars. Apparently, they have had this system for about 5 months. It was confirmed that the tablets do, in fact, have gargantuan batteries that have to last through the restaurant’s entire business hours. Do they need to be charged every night ? Yes, they do. But how ? The staff described this several large charging blocks with many cables sprouting out. Reportedly, some units still don’t make it through the entire day.

  When it was time to pay, I pressed the Pay button on the interface. The bill I saw had nothing in common with what we ordered (actually, it was cheaper, so perhaps I should have just accepted it). But I pointed it out to a human and they said that this happens sometimes. So they manually printed my bill. There was a dollar charge for the game that was supposed to be free. I pointed this out and they removed it. It’s minor, I know, but it’s still worth trying to work out these bugs.

  One of the staff also described how a restaurant doesn’t need to employ as many people thanks to the tablet. She gave a nervous, awkward, self-conscious laugh when she said this. All I could think of was this Dilbert comic strip in which the boss realizes that his smartphone could perform certain key functions previously handled by his assistant.

  Not A New Idea
  Some people might think this is a totally new concept. It’s not. I was immediately reminded of my university days in Boulder, Colorado, USA, circa 1997. The local Taco Bell and Arby’s restaurants both had touchscreen ordering kiosks. Step up, interact with the (probably resistive) touchscreen, get a number, and step to the counter to change money, get your food, and probably clarify your order because there is only so much that can be handled through a touchscreen.

  What I also remember is when they tore out those ordering kiosks, also circa 1997. I don’t know the exact reason. Maybe people didn’t like them. Maybe there were maintenance costs that made them not worth the hassle.

  Then there are the widespread self-checkout lanes in grocery stores. Personally, I like those, though I know many don’t. However, this restaurant tablet thing hasn’t won me over yet. What’s the difference ? Perhaps that automated lanes at grocery stores require zero external assistance– at least, if you do everything correctly. Personally, I work well with these lanes because I can pretty much guess the constraints of the system and I am careful not to confuse the computer in any way. Until they deploy serving droids, or at least food conveyors, there still needs to be some human interaction and I think the division between the human and computer roles is unintuitive in the restaurant case.

  I don’t really care to return to the same restaurant. I’ll likely avoid any other restaurant that has these tablets. For some reason, I think I’m probably supposed to be the ideal consumer of this concept. But the idea will probably perform all right anyway. Elacarte’s website has plenty of graphs demonstrating that deploying these tablets is extremely profitable.