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  • What is Audience Segmentation ? The 5 Main Types & Examples

    16 novembre 2023, par Erin — Analytics Tips

    The days of mass marketing with the same message for millions are long gone. Today, savvy marketers instead focus on delivering the most relevant message to the right person at the right time.

    They do this at scale by segmenting their audiences based on various data points. This isn’t an easy process because there are many types of audience segmentation. If you take the wrong approach, you risk delivering irrelevant messages to your audience — or breaking their trust with poor data management.

    In this article, we’ll break down the most common types of audience segmentation, share examples highlighting their usefulness and cover how you can segment campaigns without breaking data regulations.

    What is audience segmentation ?

    Audience segmentation is when you divide your audience into multiple smaller specific audiences based on various factors. The goal is to deliver a more targeted marketing message or to glean unique insights from analytics.

    It can be as broad as dividing a marketing campaign by location or as specific as separating audiences by their interests, hobbies and behaviour.

    Illustration of basic audience segmentation

    Audience segmentation inherently makes a lot of sense. Consider this : an urban office worker and a rural farmer have vastly different needs. By targeting your marketing efforts towards agriculture workers in rural areas, you’re honing in on a group more likely to be interested in farm equipment. 

    Audience segmentation has existed since the beginning of marketing. Advertisers used to select magazines and placements based on who typically read them. They would run a golf club ad in a golf magazine, not in the national newspaper.

    How narrow you can make your audience segments by leveraging multiple data points has changed.

    Why audience segmentation matters

    In a survey by McKinsey, 71% of consumers said they expected personalisation, and 76% get frustrated when a vendor doesn’t deliver.

    Illustrated statistics that show the importance of personalisation

    These numbers reflect expectations from consumers who have actively engaged with a brand — created an account, signed up for an email list or purchased a product.

    They expect you to take that data and give them relevant product recommendations — like a shoe polishing kit if you bought nice leather loafers.

    If you don’t do any sort of audience segmentation, you’re likely to frustrate your customers with post-sale campaigns. If, for example, you just send the same follow-up email to all customers, you’d damage many relationships. Some might ask : “What ? Why would you think I need that ?” Then they’d promptly opt out of your email marketing campaigns.

    To avoid that, you need to segment your audience so you can deliver relevant content at all stages of the customer journey.

    5 key types of audience segmentation

    To help you deliver the right content to the right person or identify crucial insights in analytics, you can use five types of audience segmentation : demographic, behavioural, psychographic, technographic and transactional.

    Diagram of the main types of audience segmentation

    Demographic segmentation 

    Demographic segmentation is when you segment a larger audience based on demographic data points like location, age or other factors.

    The most basic demographic segmentation factor is location, which is easy to leverage in marketing efforts. For example, geographic segmentation can use IP addresses and separate marketing efforts by country. 

    But more advanced demographic data points are becoming increasingly sensitive to handle. Especially in Europe, GDPR makes advanced demographics a more tentative subject. Using age, education level and employment to target marketing campaigns is possible. But you need to navigate this terrain thoughtfully and responsibly, ensuring meticulous adherence to privacy regulations.

    Potential data points :

    • Location
    • Age
    • Marital status
    • Income
    • Employment 
    • Education

    Example of effective demographic segmentation :

    A clothing brand targeting diverse locations needs to account for the varying weather conditions. In colder regions, showcasing winter collections or insulated clothing might resonate more with the audience. Conversely, in warmer climates, promoting lightweight or summer attire could be more effective. 

    Here are two ads run by North Face on Facebook and Instagram to different audiences to highlight different collections :

    Each collection is featured differently and uses a different approach with its copy and even the media. With social media ads, targeting people based on advanced demographics is simple enough — you can just single out the factors when making your campaign. But if you don’t want to rely on these data-mining companies, that doesn’t mean you have no options for segmentation.

    Consider allowing people to self-select their interests or preferences by incorporating a short survey within your email sign-up form. This simple addition can enhance engagement, decrease bounce rates, and ultimately improve conversion rates, offering valuable insights into audience preferences.

    This is a great way to segment ethically and without the need of data-mining companies.

    Behavioural segmentation

    Behavioural segmentation segments audiences based on their interaction with your website or app.

    You use various data points to segment your target audience based on their actions.

    Potential data points :

    • Page visits
    • Referral source
    • Clicks
    • Downloads
    • Video plays
    • Goal completion (e.g., signing up for a newsletter or purchasing a product)

    Example of using behavioural segmentation to improve campaign efficiency :

    One effective method involves using a web analytics tool such as Matomo to uncover patterns. By segmenting actions like specific clicks and downloads, pinpoint valuable trends—identifying actions that significantly enhance visitor conversions. 

    Example of a segmented behavioral analysis in Matomo

    For instance, if a case study video substantially boosts conversion rates, elevate its prominence to capitalise on this success.

    Then, you can set up a conditional CTA within the video player. Make it pop up after the user has watched the entire video. Use a specific form and sign them up to a specific segment for each case study. This way, you know the prospect’s ideal use case without surveying them.

    This is an example of behavioural segmentation that doesn’t rely on third-party cookies.

    Psychographic segmentation

    Psychographic segmentation is when you segment audiences based on your interpretation of their personality or preferences.

    Potential data points :

    • Social media patterns
    • Follows
    • Hobbies
    • Interests

    Example of effective psychographic segmentation :

    Here, Adidas segments its audience based on whether they like cycling or rugby. It makes no sense to show a rugby ad to someone who’s into cycling and vice versa. But to rugby athletes, the ad is very relevant.

    If you want to avoid social platforms, you can use surveys about hobbies and interests to segment your target audience in an ethical way.

    Technographic segmentation

    Technographic segmentation is when you single out specific parts of your audience based on which hardware or software they use.

    Potential data points :

    • Type of device used
    • Device model or brand
    • Browser used

    Example of segmenting by device type to improve user experience :

    Upon noticing a considerable influx of tablet users accessing their platform, a leading news outlet decided to optimise their tablet browsing experience. They overhauled the website interface, focusing on smoother navigation and better readability for tablet users. These changes offered tablet users a seamless and enjoyable reading experience tailored precisely to their device.

    Transactional segmentation

    Transactional segmentation is when you use your customers’ purchase history to better target your marketing message to their needs.

    When consumers prefer personalisation, they typically mean based on their actual transactions, not their social media profiles.

    Potential data points :

    • Average order value
    • Product categories purchased within X months
    • X days since the last purchase of a consumable product

    Example of effective transactional segmentation :

    A pet supply store identifies a segment of customers consistently purchasing cat food but not other pet products. They create targeted email campaigns offering discounts or loyalty rewards specifically for cat-related items to encourage repeat purchases within this segment.

    If you want to improve customer loyalty and increase revenue, the last thing you should do is send generic marketing emails. Relevant product recommendations or coupons are the best way to use transactional segmentation.

    B2B-specific : Firmographic segmentation

    Beyond the five main segmentation types, B2B marketers often use “firmographic” factors when segmenting their campaigns. It’s a way to segment campaigns that go beyond the considerations of the individual.

    Potential data points :

    • Company size
    • Number of employees
    • Company industry
    • Geographic location (office)

    Example of effective firmographic segmentation :

    Companies of different sizes won’t need the same solution — so segmenting leads by company size is one of the most common and effective examples of B2B audience segmentation.

    The difference here is that B2B campaigns are often segmented through manual research. With an account-based marketing approach, you start by researching your potential customers. You then separate the target audience into smaller segments (or even a one-to-one campaign).

    Start segmenting and analysing your audience more deeply with Matomo

    Segmentation is a great place to start if you want to level up your marketing efforts. Modern consumers expect to get relevant content, and you must give it to them.

    But doing so in a privacy-sensitive way is not always easy. You need the right approach to segment your customer base without alienating them or breaking regulations.

    That’s where Matomo comes in. Matomo champions privacy compliance while offering comprehensive insights and segmentation capabilities. With robust privacy controls and cookieless configuration, it ensures GDPR and other regulations are met, empowering data-driven decisions without compromising user privacy.

    Take advantage of our 21-day free trial to get insights that can help you improve your marketing strategy and better reach your target audience. No credit card required.

  • Is Google Analytics Accurate ? 6 Important Caveats

    8 novembre 2022, par Erin

    It’s no secret that accurate website analytics is crucial for growing your online business — and Google Analytics is often the go-to source for insights. 

    But is Google Analytics data accurate ? Can you fully trust the provided numbers ? Here’s a detailed explainer.

    How Accurate is Google Analytics ? A Data-Backed Answer 

    When properly configured, Google Analytics (Universal Analytics and Google Analytics 4) is moderately accurate for global traffic collection. That said : Google Analytics doesn’t accurately report European traffic. 

    According to GDPR provisions, sites using GA products must display a cookie consent banner. This consent is required to collect third-party cookies — a tracking mechanism for identifying users across web properties.

    Google Analytics (GA) cannot process data about the user’s visit if they rejected cookies. In such cases, your analytics reports will be incomplete.

    Cookie rejection refers to visitors declining or blocking cookies from ever being collected by a specific website (or within their browser). It immediately affects the accuracy of all metrics in Google Analytics.

    Google Analytics is not accurate in locations where cookie consent to tracking is legally required. Most consumers don’t like disruptive cookie banners or harbour concerns about their privacy — and chose to reject tracking. 

    This leaves businesses with incomplete data, which, in turn, results in : 

    • Lower traffic counts as you’re not collecting 100% of the visitor data. 
    • Loss of website optimisation capabilities. You can’t make data-backed decisions due to inconsistent reporting

    For the above reasons, many companies now consider cookieless website tracking apps that don’t require consent screen displays. 

    Why is Google Analytics Not Accurate ? 6 Causes and Solutions 

    A high rejection rate of cookie banners is the main reason for inaccurate Google Analytics reporting. In addition, your account settings can also hinder Google Analytics’ accuracy.

    If your analytics data looks wonky, check for these six Google Analytics accuracy problems. 

    You Need to Secure Consent to Cookies Collection 

    To be GDPR-compliant, you must display a cookie consent screen to all European users. Likewise, other jurisdictions and industries require similar measures for user data collection. 

    This is a nuisance for many businesses since cookie rejection undermines their remarketing capabilities. Hence, some try to maximise cookie acceptance rates with dark patterns. For example : hide the option to decline tracking or make the texts too small. 

    Cookie consent banner examples
    Banner on the left doesn’t provide an evident option to reject all cookies and nudges the user to accept tracking. Banner on the right does a better job explaining the purpose of data collection and offers a straightforward yes/no selection

    Sadly, not everyone’s treating users with respect. A joint study by German and American researchers found that only 11% of US websites (from a sample of 5,000+) use GDPR-compliant cookie banners.

    As a result, many users aren’t aware of the background data collection to which they have (or have not) given consent. Another analysis of 200,000 cookies discovered that 70% of third-party marketing cookies transfer user data outside of the EU — a practice in breach of GDPR.

    Naturally, data regulators and activities are after this issue. In April 2022, Google was pressured to introduce a ‘reject all’ cookies button to all of its products (a €150 million compliance fine likely helped with that). Whereas, noyb has lodged over 220 complaints against individual websites with deceptive cookie consent banners.

    The takeaway ? Messing up with the cookie consent mechanism can get you in legal trouble. Don’t use sneaky banners as there are better ways to collect website traffic statistics. 

    Solution : Try Matomo GDPR-Friendly Analytics 

    Fill in the gaps in your traffic analytics with Matomo – a fully GDPR-compliant product that doesn’t rely on third-party cookies for tracking web visitors. Because of how it is designed, the French data protection authority (CNIL) confirmed that Matomo can be used to collect data without tracking consent.

    With Matomo, you can track website users without asking for cookie consent. And when you do, we supply you with a compact, compliant, non-disruptive cookie banner design. 

    Your Google Tag Isn’t Embedded Correctly 

    Google Tag (gtag.js) is a web tracking script that sends data to your Google Analytics, Google Ads and Google Marketing Platform.

    A corrupted gtag.js installation can create two accuracy issues : 

    • Duplicate page tracking 
    • Missing script installation 

    Is there a way to tell if you’re affected ?

    Yes. You may have duplicate scripts installed if you have a very low bounce rate on most website pages (below 15% – 20%). The above can happen if you’re using a WordPress GA plugin and additionally embed gtag.js straight in your website code. 

    A tell-tale sign of a missing script on some pages is low/no traffic stats. Google alerts you about this with a banner : 

    Google Analytics alerts

    Solution : Use Available Troubleshooting Tools 

    Use Google Analytics Debugger extension to analyse pages with low bounce rates. Use the search bar to locate duplicate code-tracking elements. 

    Alternatively, you can use Google Tag Assistant for diagnosing snippet install and troubleshooting issues on individual pages. 

    If the above didn’t work, re-install your analytics script

    Machine Learning and Blended Data Are Applied

    Google Analytics 4 (GA4) relies a lot on machine learning and algorithmic predictions.

    By applying Google’s advanced machine learning models, the new Analytics can automatically alert you to significant trends in your data. [...] For example, it calculates churn probability so you can more efficiently invest in retaining customers.

    On the surface, the above sounds exciting. In practice, Google’s application of predictive algorithms means you’re not seeing actual data. 

    To offer a variation of cookieless tracking, Google algorithms close the gaps in reporting by creating models (i.e., data-backed predictions) instead of reporting on actual user behaviours. Therefore, your GA4 numbers may not be accurate.

    For bigger web properties (think websites with 1+ million users), Google also relies on data sampling — a practice of extrapolating data analytics, based on a data subset, rather than the entire dataset. Once again, this can lead to inconsistencies in reporting with some numbers (e.g., average conversion rates) being inflated or downplayed. 

    Solution : Try an Alternative Website Analytics App 

    Unlike GA4, Matomo reports consist of 100% unsampled data. All the aggregated reporting you see is based on real user data (not guesstimation). 

    Moreover, you can migrate from Universal Analytics (UA) to Matomo without losing access to your historical records. GA4 doesn’t yet have any backward compatibility.

    Spam and Bot Traffic Isn’t Filtered Out 

    Surprise ! 42% of all Internet traffic is generated by bots, of which 27.7% are bad ones.

    Good bots (aka crawlers) do essential web “housekeeping” tasks like indexing web pages. Bad bots distribute malware, spam contact forms, hack user accounts and do other nasty stuff. 

    A lot of such spam bots are designed specifically for web analytics apps. The goal ? Flood your dashboard with bogus data in hopes of getting some return action from your side. 

    Types of Google Analytics Spam :

    • Referral spam. Spambots hijack the referrer, displayed in your GA referral traffic report to indicate a page visit from some random website (which didn’t actually occur). 
    • Event spam. Bots generate fake events with free language entries enticing you to visit their website. 
    • Ghost traffic spam. Malicious parties can also inject fake pageviews, containing URLs that they want you to click. 

    Obviously, such spammy entities distort the real website analytics numbers. 

    Solution : Set Up Bot/Spam Filters 

    Google Analytics 4 has automatic filtering of bot traffic enabled for all tracked Web and App properties. 

    But if you’re using Universal Analytics, you’ll have to manually configure spam filtering. First, create a new view and then set up a custom filter. Program it to exclude :

    • Filter Field : Request URI
    • Filter Pattern : Bot traffic URL

    Once you’ve configured everything, validate the results using Verify this filter feature. Then repeat the process for other fishy URLs, hostnames and IP addresses. 

    You Don’t Filter Internal Traffic 

    Your team(s) spend a lot of time on your website — and their sporadic behaviours can impair your traffic counts and other website metrics.

    To keep your data “employee-free”, exclude traffic from : 

    • Your corporate IPs addresses 
    • Known personal IPs of employees (for remote workers) 

    If you also have a separate stage version of your website, you should also filter out all traffic coming from it. Your developers, contractors and marketing people spend a lot of time fiddling with your website. This can cause a big discrepancy in average time on page and engagement rates. 

    Solution : Set Internal Traffic Filters 

    Google provides instructions for excluding internal traffic from your reports using IPv4/IPv6 address filters. 

    Google Analytics IP filters

    Session Timeouts After 30 Minutes 

    After 30 minutes of inactivity, Google Analytics tracking sessions start over. Inactivity means no recorded interaction hits during this time. 

    Session timeouts can be a problem for some websites as users often pin a tab to check it back later. Because of this, you can count the same user twice or more — and this leads to skewed reporting. 

    Solution : Programme Custom Timeout Sessions

    You can codify custom cookie timeout sessions with the following code snippets : 

    Final Thoughts 

    Thanks to its scale and longevity, Google Analytics has some strong sides, but its data accuracy isn’t 100% perfect.

    The inability to capture analytics data from users who don’t consent to cookie tracking and data sampling applied to bigger web properties may be a deal-breaker for your business. 

    If that’s the case, try Matomo — a GDPR-compliant, accurate web analytics solution. Start your 21-day free trial now. No credit card required.

  • 5-Step Conversion Rate Optimisation Checklist

    27 octobre 2023, par Erin

    Did you know the average conversion rate across e-commerce businesses in August 2023 was 2.03% ? In the past year, conversion rates have increased by 0.39%.

    Make no mistake. Just because conversion rates are higher this year doesn’t make it any easier to convert visitors.

    Cracking the secrets to improving conversion rates is crucial to running a successful website or business.

    Your site is the digital headquarters all of your marketing efforts funnel toward. With every visitor comes an opportunity to convert them into a lead (or sale).

    Keep reading if you want to improve your lead generation or convert more visitors into customers. In this article, we’ll break down a simple five-step conversion rate optimisation checklist you need to follow to maximise your conversions.

    What is conversion rate optimisation ?

    Before we dive into the steps you need to follow to optimise your conversions, let’s back up and talk conversion rate optimisation.

    Conversion rate optimisation, or CRO for short, is the process of increasing the number of website visitors who take a specific action. 

    In most cases, this means :

    • Turning more visitors into leads by getting them to join an email list
    • Convincing a visitor to fill out a contact form for a consultation
    • Converting a visitor into a paying customer by purchasing a product

    However, conversion rate optimisation can be used for any action you want someone to take on your site. That could be downloading a free guide, clicking on a specific link, commenting on a blog post or sharing your website with a friend.

    Why following a CRO checklist is important

    Conversion rate optimisation is both a valuable practice and an absolute necessity for any business or marketer. While it can be a bit complex, especially when you start diving into A/B testing, there are a variety of advantages :

    Get the most out of your efforts

    When all is said and done, if you can’t convert the traffic already coming to your site, dumping a ton of time and resources into traffic generation (whether paid or organic) won’t solve your problem.

    Instead, you need to look at the root of the problem : your conversion rate.

    By doubling down on conversions and following a conversion rate optimisation checklist, you’ll get the greatest result for the effort you’re already putting into your site.

    Increase audience size

    To increase your audience size, you need to increase your traffic, right ? Not exactly.

    While your audience may be considered people who have seen your content or follow you on social media, a high-value audience is one you can market to directly on an ongoing basis.

    Your website gives you the playground to convert visitors into high-value audience members. This is done by creating conversion-focused email signup forms and optimising your website for sale conversions.

    Generate more sales

    Boosting sales through CRO is the core objective. By optimising product pages, simplifying the checkout process, and employing persuasive strategies, you can systematically increase your sales and maximise the value of your existing traffic.

    Reduce customer acquisition costs (CAC)

    With conversion optimisation, you can convert a higher percentage of your website visitors into paid customers. Even if you don’t spend more on acquiring new customers, you’ll be able to generate more sales overall. 

    The result is that your customer acquisition costs will drop, allowing you to increase your total acquisitions to your customer base.

    Improve profitability

    While reduced customer acquisition costs mean you can pour more money into customer acquisition at a cheaper rate, you could simply maintain your costs while driving sales, resulting in increased profitability.

    If you can spend the same amount on acquisition but bring in 20% more customers (due to using a CRO checklist), your profit margins will automatically increase.

    5-step CRO checklist

    To double down on conversion rate optimisation, you need to follow a checklist to ensure you don’t miss any major optimisation opportunities.

    The checklist below is designed to help you systematically optimise your website, ensuring you make the most of your traffic by continuously refining its performance.

    1. Forms

    Analysing and optimising your website’s forms is crucial for enhancing conversion rates. Understanding how visitors interact with your forms can uncover pain points and help you streamline the conversion process.

    Ever wonder where your visitors drop off on your forms ? It could be due to lengthy, time-consuming fields or overly complex forms, leading to a frustrating user experience and lower conversion rate. Whatever the reason, you need the right tools to uncover the root of the issue.

    By leveraging Form Analytics, you gain powerful insights into user behaviour and can identify areas where people may encounter difficulties.

    Form Analytics provides the insights to discover :

    • Average time spent on each field : This metric helps you understand where users may be struggling or spending too much time. By optimising these fields, you can streamline the form, reduce user frustration and increase conversions.
    • Identifying drop-off points : Understanding where users drop off provides insights into which form fields may need improvement. Addressing these drop-off points can increase the conversion rate.
    • Unneeded fields with a high blank submission rate : Discovering fields left blank upon submission can highlight areas for simplification. By eliminating unnecessary fields, you can create more concise and user-friendly forms that may entice more visitors to engage with the form.

    Hear first-hand how Concrete CMS achieve 3x more leads with insights from Form Analytics. 

    These data-driven insights empower you to optimise your forms, remove guesswork and settle debates about form design. By fine-tuning and streamlining your forms, you can ensure a smoother path to conversion and maximise your success in converting more visitors.

    Try Matomo for Free

    Get the web insights you need, without compromising data accuracy.

    No credit card required

    2. Copywriting

    Another crucial element you need to test is your copywriting. Your copywriting is the foundation of your entire website. It helps communicate to your audience what you have to offer and why they need to take action.

    You need to ensure you have a good offer. This isn’t just the product or service you’re putting out there. It’s the complete package. It includes the product, rewards, a unique guarantee, customer service, packaging and promotions.

    Start testing your copy with your headlines. Look at the headers and test different phrases to convert more potential customers into paying customers.

    Here are a few tips to optimise your copy for more conversions :

    • Ensure copy is relevant to your headline and vice versa.
    • Write short words, short sentences and short paragraphs.
    • Use bullets and subheaders to make the copy easy to skim.
    • Don’t focus too heavily on optimising for search engines (SEO). Instead, write for humans.
    • Focus on writing about benefits, not features.
    • Write about how your offer solves the pain points of your audience.

    You can test your copy in several areas once you’ve begun testing your headers – your subheaders, body copy, signup forms and product pages (if you’re e-commerce).

    3. Media : videos and audio

    Next, testing out different media types is crucial. This means incorporating videos and audio into your content.

    Don’t just take a random guess by throwing stuff against the wall, hoping it sticks. Instead, you should use data to develop impactful content.

    Look at your Media Analytics reports in your website analytics solution and see what media people spend the most time on. See what kind of video or audio content already impacts conversions.

    Humans are highly visual. You should craft your content so it’s easy to digest. Instead of covering your website in huge chunks of text, split up your copy with engaging content like videos.

    High-quality videos and audio recordings allow your readers to consume more of your content easily, and help persuade them to take action on your site.

    4. Calls to action (CTA)

    This brings us to our next point : your call to action (CTA).

    Are you trying to convert more prospects into leads ? Want to turn more leads into customers ? Trying to get more email subscribers ? Or do you want to generate more sales every month ?

    You could write the most compelling offer flooded with beautiful images, videos and CRO tactics. But your efforts will go to waste if you don’t include a compelling CTA.

    An example of a CTA

    Here are a few tips to optimise your CTAs :

    • Keep them congruent on a single web page (e.g., don’t sell a hat and a sweater on the same page, as it can be confusing).
    • Place at least one CTA above the fold on your web pages.
    • Include benefits in your CTA. Rather than “Buy Now,” try “Buy Now to Get 30% Off.”
    • It’s better to be clear and concise than too fancy and unique.

    Optimising your call to action isn’t just about your copywriting. It’s also about design. Test different fonts, sizes, and visual elements like borders, icons and background colours.

    5. Web design

    Your site design will impact how well your visitors convert. You could have incredible copywriting, but if your site is laid out poorly, it will drive people away.

    You must ensure your copy and visual content fit your website design well.

    The first place you need to start with your site is your homepage design.

    Your site design consists of the theme or template, colour scheme and other visual elements that can be optimised to improve conversions.

    Here are a few tips to keep in mind when optimising your website design :

    • Use a colour scheme that’s pleasant rather than too distracting or extreme.
    • Ensure your design doesn’t remove the text’s clarity but makes it easier to read.
    • When in doubt, start with black text on a white background (the opposite rarely works).
    • Keep plenty of whitespace in between design elements.
    • When in doubt about font size, start by testing a larger size.
    • Design mobile-first rather than desktop-first.

    Finally, it’s critical to ensure your website is easy to navigate. Good design is all about the user experience. Is it easy to find what they’re looking for ? Simplify steps to reduce the need to click, and your conversions will increase.

    Start optimising your website for conversions

    If you’re looking to get the most out of the traffic on your site by converting more visitors into leads or customers, following this 5-step CRO checklist will help you take steps in the right direction.

    Just remember conversion rate optimisation is an ongoing process. It’s not a one-time deal. To succeed, you need to test quickly, analyse the impact and do more of what’s working and less of what’s not.

    To optimise your website for better conversion rates, you need the right tools that provide accurate data and insights to effectively increase conversions. With Matomo, you gain access to web analytics and CRO features like Form Analytics and Media Analytics, designed to enhance your conversion rate optimisation efforts. 

    Try Matomo free for 21 days and take your conversion rate to the next level. No credit card required.