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  • Gestion générale des documents

    13 May 2011, by

    MédiaSPIP ne modifie jamais le document original mis en ligne.
    Pour chaque document mis en ligne il effectue deux opérations successives : la création d’une version supplémentaire qui peut être facilement consultée en ligne tout en laissant l’original téléchargeable dans le cas où le document original ne peut être lu dans un navigateur Internet; la récupération des métadonnées du document original pour illustrer textuellement le fichier;
    Les tableaux ci-dessous expliquent ce que peut faire MédiaSPIP sur (...)

  • MediaSPIP v0.2

    21 June 2013, by

    MediaSPIP 0.2 est la première version de MediaSPIP stable.
    Sa date de sortie officielle est le 21 juin 2013 et est annoncée ici.
    Le fichier zip ici présent contient uniquement les sources de MediaSPIP en version standalone.
    Comme pour la version précédente, il est nécessaire d’installer manuellement l’ensemble des dépendances logicielles sur le serveur.
    Si vous souhaitez utiliser cette archive pour une installation en mode ferme, il vous faudra également procéder à d’autres modifications (...)

  • MediaSPIP version 0.1 Beta

    16 April 2011, by

    MediaSPIP 0.1 beta est la première version de MediaSPIP décrétée comme "utilisable".
    Le fichier zip ici présent contient uniquement les sources de MediaSPIP en version standalone.
    Pour avoir une installation fonctionnelle, il est nécessaire d’installer manuellement l’ensemble des dépendances logicielles sur le serveur.
    Si vous souhaitez utiliser cette archive pour une installation en mode ferme, il vous faudra également procéder à d’autres modifications (...)

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  • Use nvidia hardware acceleration to merge webms with pngs in ffmpeg

    2 February, by Joshi234

    So I need to merge around 18000 webms with with pngs, however on software encoding it's really slow, so I'm trying to use hardware acceleration to make this faster.

    


    I tried a lot of different stuff but none of them seems to work and it gives me generic errors to what I couldn't find anything relavant.

    


    This is the most "succesful" try I had:
ffmpeg -hwaccel cuvid -c:v vp9_cuvid  -i lightray.webm -i card.png -filter_complex "[1]format=argb,colorchannelmixer=aa=0.35[ol];[0][ol]overlay" -colorspace 5 -c:a copy output.webm

    


    Which gives me this error:

    


    ffmpeg version n7.0.1-ffmpeg-windows-build-helpers Copyright (c) 2000-2024 the FFmpeg developers
  built with gcc 10.2.0 (GCC)
  configuration: --pkg-config=pkg-config --pkg-config-flags=--static --extra-version=ffmpeg-windows-build-helpers --enable-version3 --disable-debug --disable-w32threads --arch=x86_64 --target-os=mingw32 --cross-prefix=/home/runner/work/ffmpeg-stable-autobuild/ffmpeg-stable-autobuild/sandbox/cross_compilers/mingw-w64-x86_64/bin/x86_64-w64-mingw32- --enable-libcaca --enable-gray --enable-libtesseract --enable-fontconfig --enable-gmp --enable-libass --enable-libbluray --enable-libbs2b --enable-libflite --enable-libfreetype --enable-libfribidi --enable-libgme --enable-libgsm --enable-libilbc --enable-libmodplug --enable-libmp3lame --enable-libopencore-amrnb --enable-libopencore-amrwb --enable-libopus --enable-libsnappy --enable-libsoxr --enable-libspeex --enable-libtheora --enable-libtwolame --enable-libvo-amrwbenc --enable-libvorbis --enable-libwebp --enable-libzimg --enable-libzvbi --enable-libmysofa --enable-libopenjpeg --enable-libopenh264 --enable-libvmaf --enable-libsrt --enable-libxml2 --enable-opengl --enable-libdav1d --enable-gnutls --enable-libsvtav1 --enable-libvpx --enable-libaom --enable-nvenc --enable-nvdec --extra-libs=-lz --extra-libs=-lpng --extra-libs=-lm --extra-libs=-lfreetype --extra-libs=-lshlwapi --extra-libs=-lmpg123 --extra-libs=-lpthread --extra-cflags=-DLIBTWOLAME_STATIC --extra-cflags=-DMODPLUG_STATIC --extra-cflags=-DCACA_STATIC --enable-amf --enable-libmfx --enable-libaribcaption --enable-gpl --enable-frei0r --enable-librubberband --enable-libvidstab --enable-libx264 --enable-libx265 --enable-avisynth --enable-libaribb24 --enable-libxvid --enable-libdavs2 --enable-libxavs2 --enable-libxavs --extra-cflags='-mtune=generic' --extra-cflags=-O3 --enable-static --disable-shared --prefix=/home/runner/work/ffmpeg-stable-autobuild/ffmpeg-stable-autobuild/sandbox/cross_compilers/mingw-w64-x86_64/x86_64-w64-mingw32 --enable-nonfree --enable-libfdk-aac --enable-decklink
  libavutil      59.  8.100 / 59.  8.100
  libavcodec     61.  3.100 / 61.  3.100
  libavformat    61.  1.100 / 61.  1.100
  libavdevice    61.  1.100 / 61.  1.100
  libavfilter    10.  1.100 / 10.  1.100
  libswscale      8.  1.100 /  8.  1.100
  libswresample   5.  1.100 /  5.  1.100
  libpostproc    58.  1.100 / 58.  1.100
[vp9 @ 000001baa2891400] Invalid frame marker
    Last message repeated 3 times
[vp9 @ 000001baa2891400] Not all references are available
[vp9 @ 000001baa2891400] Invalid frame marker
    Last message repeated 1 times
[vp9 @ 000001baa2891400] Requested reference 6 not available
[vp9 @ 000001baa2891400] Invalid frame marker
    Last message repeated 4 times
[vp9 @ 000001baa2891400] Requested reference 6 not available
[vp9 @ 000001baa2891400] Invalid frame marker
    Last message repeated 3 times
[vp9 @ 000001baa2891400] Not all references are available
[vp9 @ 000001baa2891400] Invalid frame marker
    Last message repeated 12 times
[vp9 @ 000001baa2891400] Requested reference 6 not available
[vp9 @ 000001baa2891400] Invalid frame marker
    Last message repeated 4 times
[vp9 @ 000001baa2891400] Not all references are available
[vp9 @ 000001baa2891400] Invalid frame marker
    Last message repeated 1 times
[vp9 @ 000001baa2891400] Not all references are available
    Last message repeated 1 times
[vp9 @ 000001baa2891400] Invalid frame marker
[vp9 @ 000001baa2891400] Requested reference 6 not available
[vp9 @ 000001baa2891400] Invalid frame marker
    Last message repeated 1 times
[vp9 @ 000001baa2891400] Requested reference 6 not available
[vp9 @ 000001baa2891400] Invalid frame marker
    Last message repeated 1 times
[vp9 @ 000001baa2891400] Not all references are available


    


    I'm by no means an expert in ffmpeg or in video encoding in general, so I have no idea what this is supposed to mean.

    


  • A Guide to Bank Customer Segmentation

    18 July 2024, by Erin

    Banking customers are more diverse, complex, and demanding than ever. As a result, banks have to work harder to win their loyalty, with 75% saying they would switch to a bank that better fits their needs.

    The problem is banking customers’ demands are increasingly varied amid economic uncertainties, increased competition, and generational shifts.

    If banks want to retain their customers, they can’t treat them all the same. They need a bank customer segmentation strategy that allows them to reach specific customer groups and cater to their unique demands.

    What is customer segmentation?

    Customer segmentation divides a customer base into distinct groups based on shared characteristics or behaviours.

    This allows companies to analyse the behaviours and needs of different customer groups. Banks can use these insights to target segments with relevant marketing throughout the customer cycle, e.g., new customers, inactive customers, loyal customers, etc.

    You combine data points from multiple segmentation categories to create a customer segment. The most common customer segmentation categories include:

    • Demographic segmentation
    • Website activity segmentation
    • Geographic segmentation
    • Purchase history segmentation
    • Product-based segmentation
    • Customer lifecycle segmentation
    • Technographic segmentation
    • Channel preference segmentation
    • Value-based segmentation
    A chart with icons representing the different customer segmentation categories for banks

    By combining segmentation categories, you can create detailed customer segments. For example, high-value customers based in a particular market, using a specific product, and approaching the end of the lifecycle. This segment is ideal for customer retention campaigns, localised for their market and personalised to satisfy their needs.

    Browser type in Matomo

    Matomo’s privacy-centric web analytics solution helps you capture data from the first visit. Unlike Google Analytics, Matomo doesn’t use data sampling (more on this later) or AI to fill in data gaps. You get 100% accurate data for reliable insights and customer segmentation.

    Try Matomo for Free

    Get the web insights you need, without compromising data accuracy.

    No credit card required

    Why is customer segmentation important for banks?

    Customer segmentation allows you to address the needs of specific groups instead of treating all of your customers the same. This has never been more important amid a surge in bank switching, with three in four customers ready to switch to a provider that better suits their needs.

    Younger customers are the most likely to switch, with 19% of 18-24 year olds changing their primary bank in the past year (PDF).

    Customer expectations are changing, driven by economic uncertainties, declining trust in traditional banking, and the rise of fintech. Even as economic pressures lift, banks need to catch up with the demands of maturing millennials, Gen Z, and future generations of banking customers.

    Switching is the new normal, especially for tech-savvy customers encouraged by an expanding world of digital banking options.

    To retain customers, banks need to know them better and understand how their needs change over time. Customer retention provides the insights banks need to understand these needs at a granular level and the means to target specific customer groups with relevant messages.

    At its core, customer segmentation is essential to banks for two key reasons:

    • Customer retention: Holding on to customers for longer by satisfying their personal needs.
    • Customer lifetime value: Maximising ongoing customer revenue through retention, purchase frequency, cross-selling, and upselling.

    Here are some actionable bank customer segmentation strategies that can achieve these two objectives:

    Prevent switching with segment analysis

    Use customer segmentation to prevent them from switching to rivals by knowing what they want from you. Analyse customer needs and how they change throughout the lifecycle. Third-party data reveals general trends, but what do your customers want?

    A graph showing different customer segments and example data.

    Use first-party customer data and segmentation to go beyond industry trends. Know exactly what your customers want from you and how to deliver targeted messages to each segment — e.g., first-time homebuyers vs. retirement planners.

    Keep customers active with segment targeting

    Target customer segments to keep customers engaged and motivated. Create ultra-relevant marketing messages and deliver them with precision to distinct customer segments. Nurture customer motivation by continuing to address their problems and aspirations.

    Improve the quality of services and products

    Knowing your customers’ needs in greater detail allows you to adapt your products and messages to cater to the most important segments. Customers switch banks because they feel their needs are better met elsewhere. Prevent this by implementing customer segmentation insights into product development and marketing.

    Personalise customer experiences by layering segments

    Layer segments to create ultra-specific target customer groups for personalised services and marketing campaigns. For example, top-spending customers are one of your most important segments, but there’s only so much you can do with this. However, you can divide this group into even narrower target audiences by layering multiple segments.

    For example, segmenting top-spending customers by product type can create more relevant messaging. You can also segment recent activity and pinpoint specific usage segments, such as those with a recent drop in transactions.

    Now, you have a three-layered segment of high-spending customers who use specific products less often and whom you can target with re-engagement campaigns.

    Maximise customer lifetime value

    Bringing all of this together, customer segmentation helps you maximise customer lifetime value in several ways:

    • Prevent switching
    • Enhance engagement and motivation
    • Re-engage customers
    • Cross-selling, upselling
    • Personalised customer loyalty incentives

    The longer you retain customers, the more you can learn about them, and the more effective your lifetime value campaigns will be.

    Balancing bank customer segmentation with privacy and marketing regulations

    Of course, customer segmentation uses a lot of data, which raises important legal and ethical questions. First, you need to comply with data and privacy regulations, such as GDPR and CCPA. Second, you also have to consider the privacy expectations of your customers, who are increasingly aware of privacy issues and rising security threats targeting financial service providers.

    If you aim to retain and maximise customer value, respecting their privacy and protecting their data are non-negotiables.

    Regulators are clamping down on finance

    Regulatory scrutiny towards the finance industry is intensifying, largely driven by the rise of fintech and the growing threat of cyber attacks. Not only was 2023 a record-breaking year for finance security breaches but several compromises of major US providers “exposed shortcomings in the current supervisory framework and have put considerable public pressure on banking authorities to reevaluate their supervisory and examination programs” (Deloitte).

    Banks face some of the strictest consumer protections and marketing regulations, but the digital age creates new threats.

    In 2022, the Consumer Financial Protection Bureau (CFPB) warned that digital marketers must comply with finance consumer protections when targeting audiences. CFPB Director Rohit Chopra said: “When Big Tech firms use sophisticated behavioural targeting techniques to market financial products, they must adhere to federal consumer financial protection laws.”

    This couldn’t be more relevant to customer segmentation and the tools banks use to conduct it.

    Customer data in the hands of agencies and big tech

    Banks should pay attention to the words of CFPB Director Rohit Chopra when partnering with marketing agencies and choosing analytics tools. Digital marketing agencies are rarely experts in financial regulations, and tech giants like Google don’t have the best track record for adhering to them.

    Google is constantly in the EU courts over its data use. In 2022, the EU ruled that the previous version of Google Analytics violated EU privacy regulations. Google Analytics 4 was promptly released but didn’t resolve all the issues.

    Meanwhile, any company that inadvertently misuses Google Analytics is legally responsible for its compliance with data regulations.

    Banks need a privacy-centric alternative to Google Analytics

    Google’s track record with data regulation compliance is a big issue, but it’s not the only one. Google Analytics uses data sampling, which Google defines as the “practice of analysing a subset of data to uncover meaningful information from a larger data set.”

    This means Google Analytics places thresholds on how much of your data it analyses — anything after that is calculated assumptions. We’ve explained why this is such a problem before, and GA4 relies on data sampling even more than the previous version.

    In short, banks should question whether they can trust Google with their customer data and whether they can trust Google Analytics to provide accurate data in the first place. And they do. 80% of financial marketers say they’re concerned about ad tech bias from major providers like Google and Meta.

    Segmentation options in Matomo

    Matomo is the privacy-centric alternative to Google Analytics, giving you 100% data ownership and compliant web analytics. With no data sampling, Matomo provides 20-40% more data to help you make accurate, informed decisions. Get the data you need for customer segmentation without putting their data at risk.

    Try Matomo for Free

    Get the web insights you need, without compromising data accuracy.

    No credit card required

    Bank customer segmentation examples

    Now, let’s look at some customer segments you create and layer to target specific customer groups.

    Visit-based segmentation

    Visit segmentation filters audiences based on the pages they visit on your website and the behaviors they exhibit—for example, first-time visitors vs. returning visitors or landing page visitors vs. blog page visitors.

    If you look at HSBC’s website, you’ll see it is structured into several categories for key customer personas. One of its segments is international customers living in the US, so it has pages and resources expats, people working in the US, people studying in the US, etc. 

    A screenshot of HSBC's US website showing category pages for different customer personas

    By combining visit-based segmentation with ultra-relevant pages for specific target audiences, HSBC can track each group’s demand and interest and analyse their behaviours. It can determine which audiences are returning, which products they want, and which messages convert them.

    Demographic segmentation

    Demographic segmentation divides customers by attributes such as age, gender, and location. However, you can also combine these insights with other non-personal data to better understand specific audiences.

    For example, in Matomo, you can segment audiences based on the language of their browser, the country they’re visiting from, and other characteristics. So, in this case, HSBC could differentiate between visitors already residing in the US and those outside of the country looking for information on moving there.

    a screenshot of Matomo's location reporting

    It could determine which countries they’re visiting, which languages to localise for, and which networks to run ultra-relevant social campaigns on.

    Interaction-based segmentation

    Interaction-based segmentation uses events and goals to segment users based on their actions on your website. For example, you can segment audiences who visit specific URLs, such as a loan application page, or those who don’t complete an action, such as failing to complete a form.

    A screenshot of setting up goals in Matamo

    With events and goals set up, you can track the actions visitors complete before making purchases. You can monitor topical interests, page visits, content interactions, and pathways toward conversions, which feed into their customer journey.

    From here, you can segment customers based on their path leading up to their first purchase, follow-up purchases, and other actions.

    Purchase-based segmentation

    Purchase-based segmentation allows you to analyse the customer behaviours related to their purchase history and spending habits. For example, you can track the journey of repeat customers or identify first-time buyers showing interest in other products/services.

    You can implement these insights into your cross-selling and upselling campaigns with relevant messages designed to increase retention and customer lifetime value.

    Get reliable website analytics for your bank customer segmentation needs

    With customers switching in greater numbers, banks need to prioritise customer retention and lifetime value. Customer segmentation allows you to target specific customer groups and address their unique needs — the perfect strategy to stop them from moving to another provider.

    Quality, accurate data is the key ingredient of an effective bank customer segmentation strategy. Don’t accept data sampling from Google Analytics or any other tool that limits the amount of your own data you can access. Choose a web analytics tool like Matamo that unlocks the full potential of your website analytics to get the most out of bank customer segmentation.

    Matomo is trusted by over 1 million websites globally, including many banks, for its accuracy, compliance, and reliability. Discover why financial institutions rely on Matomo to meet their web analytics needs.

    Start collecting the insights you need for granular, layered segmentation — without putting your bank customer data at risk. Request a demo of Matomo now.

  • 16 Website Metrics to Track If You Want to Grow Your Business

    9 April 2024, by Erin

    Conversion rate.

    Bounce rate.

    Sessions.

    There are dozens of metrics to keep up with in web analytics. It can be confusing at times trying to keep up with everything.

    But, if you want to improve your website performance and grow your business, you need to know what they are and how they work.

    Why?

    Because what you measure gets managed. This is true in your personal life and business. You must track various website metrics to help your business reach new heights.

    In this guide, you’ll learn about the most important website metrics, why they’re important and how to track them to grow your brand.

    What are website metrics?

    Your website is your digital headquarters.

    It’s not a static place. Instead, it’s a vibrant, interactive hub your visitors and customers can engage with daily.

    Every time a user interacts with your website, you can track what’s happening.

    Website metrics help you measure how much your visitors and customers interact with your website. 

    These engagement metrics help you understand what your visitors are doing, where they’re coming from, how they’re moving on your website and how long they stay. They can even give you insights into what their goals are.

    What are website metrics?

    If you aren’t tracking your website metrics, you won’t know how effective your website is.

    By paying close attention to your key metrics within a web analytics platform like Matomo, you’ll be able to see how well your marketing is doing and how your visitors are engaging so you can improve the user experience and increase conversions.

    16 website metrics to track

    Here are the top 16 website metrics you need to be tracking if you want to grow your business:

    1. Pageviews

    A pageview is the number of times a web page has been viewed. 

    Many pageviews can indicate a successful search engine optimisation (SEO) or marketing campaign — it can be used to show positive results for these initiatives.

    It can also help you determine various issues on individual pages. For instance, performance issues or poor website structure can cause visitors to get lost or confused while navigating your website.

    Screenshot example of the Matomo dashboard

    2. Average time on page

    Average time on a page is simply the time visitors spend on a specific page (not the entire website); tracking users’ time on various pages throughout your website can give you insights that can help you improve certain pages.

    If you get tons of traffic to a particular page, but the average time a visitor stays on that page is minimal, the content may need some work.

    Tracking this data can help determine if your website is engaging for your visitors or if you need to modify certain aspects to increase your visitors’ stay. Increasing the average time on the page will help boost your conversions and search engine rankings.

    3. Actions per visit

    Actions per visit is a key metric that tracks the average number of actions a visitor takes every time they visit your website. This data can help you track your audience engagement and the effectiveness of your content across your entire website.

    An action is any activity performed by your visitors on your website like:

    • Outlinks
    • Downloads
    • Page views
    • Internal site searches

    The higher your actions per visit, the more engaging your audience finds your website content. A side effect of increased actions is staying longer on the site and more likely to convert to your email list as a subscriber or pay for products as a customer.

    4. Bounce rate

    Like a bouncy ball, your website’s bounce rate measures how many users entered your site and “bounced” out without clicking on another page. This metric can be extremely helpful in determining user interest in your content. 

    You might be getting many visitors to your website, but if they “bounce” after visiting the first page they land on, that’s a great indicator that your content is not resonating with your audience.

    Remember, this metric should be taken with a grain of salt. 

    Your bounce rate may indicate that visitors are finding the exact information that they wanted and leaving pleased, so it’s not a black-and-white metric.

    For example, if you have a landing page with a high bounce rate, then that’s likely not a sign of a good user experience. But, if you have a knowledge base article and they just need to find some quick information, then it could be a good indicator.

    5. Conversions

    The first step in tracking conversions is defining what a conversion is for your website. 

    Do you want your audience to:

    • View a blog post
    • Purchase a product
    • Download an eBook
    • Sign up for a consultation call

    Determine what that conversion is and track how often users take that action on your website.

    This helps you understand if your marketing and content strategies are working toward your pre-defined conversion goal.

    Matomo track conversions.

    6. Conversion rate

    A conversion rate is the percentage of visits that triggered a conversion. Knowing this metric lets you plan, budget, and forecast future growth.

    For example, 5% of your website visitors take action and convert to customers. With this information, you can make better informed financial decisions regarding your marketing efforts on your website to help increase traffic and future conversions.

    While there are basic conversion rate benchmarks to strive toward, it ultimately depends on your goals and the specific conversions you decide to track that are best for your business. 

    That being said, Matomo has some best practices to help you optimise your conversion rates, no matter what conversion metric you are tracking.

    7. Exit rate

    While “bounce rate” and “exit rate” are similar, “exit rate” is the percentage of visits to a website that ended on a particular page.

    Knowing which pages have the highest percentage of visitors exiting your website gives you key information on the pages that may need to be improved.

    If you see that your “exit rate” is highest on pages before the checkout (or other CTA’s you have established), you will want to dive into what’s causing visitors to leave from that page. For example, maybe it’s the content, the copy or even a broken link.

    This is a great metric to help determine where you have breakdowns between you and your visitors. Improving your exit rate can help guide visitors through your website funnel more easily and boost your conversion rates. 

    Matomo track pageviews

    8. Top pages

    The top pages on your website are the pages that receive the most visits. Understanding what your top pages are can be crucial in planning and guiding your marketing strategies moving forward.

    Your top pages can help you determine the most engaging content for your audience. This can be extremely helpful in guiding your visitors to certain pages that other users find more valuable.

    It also helps you determine if you need to focus more attention on different parts of your website to increase user engagement in those areas.

    For example, maybe your most-viewed pages have less copy and more photos or videos. Understanding this lets you know that incorporating more media into other pages will boost future engagement.

    9. Traffic sources

    Your traffic sources are the channels that are driving visitors to your website. The four most common traffic sources are:

    • Direct Entry: Typing your website URL into their browser or visiting via a bookmark they saved
    • Websites/Referral: Clicking on a link to your site from another website
    • Search Engines: Using search engines (Google, Bing or Yahoo) to find your website
    • Campaigns: Visitors directed to your website through specific marketing campaigns, such as email newsletters, Google Ads, promotional links, etc.
    • Social Networks: Visitors accessing your website by clicking on links shared on social media platforms like Facebook, X (Twitter), LinkedIn, etc.

    Understanding where your visitors are coming from can help you focus your marketing efforts on the traffic sources with the highest conversion rates. 

    Suppose your email marketing campaign isn’t driving any traffic to your website, but your ad campaign is responsible for over 25% of your conversions. In that case, you might consider doubling your advertising efforts.

    10. Form average time spent

    Forms are a crucial part of your website’s marketing strategy. Forms can help you:

    • Learn more about your visitors
    • Gather feedback from your audience
    • Convert visitors into email subscribers
    • And more

    Form average time spent is the average amount of time a visitor spends on a specific form on your website. The time is calculated as the difference between the first interaction with a form field (for example, a field focus) and the last interaction with a form.

    Want to convert more visitors into leads? Then, you need to understand your form analytics better. Learn more here.

    11. Play rate

    If you want to keep your audience engaged (and convert more visitors), you need to publish different types of media.

    But if your video or audio content isn’t performing well, then you’re wasting your time.

    That’s where play rate comes in. It’s calculated by analysing visitors who watched or listened to a specific media after they have visited a web page.

    With play rate, you can track any video, podcast, or audiobook plays.

    You can easily track it within Matomo’s Media Analytics. The best part? This feature works out of the box, so you don’t need to configure it to start leveraging the analytics.

    Try Matomo for Free

    Get the web insights you need, without compromising data accuracy.

    No credit card required

    12. Returning visitors

    Returning visitors are users who visit your website more than once over a specific time.

    You will want to measure the number of returning visitors to your website, as this information can give you additional insights into your marketing strategies, company branding and content.

    It can also help you better understand your customer base, giving you a clearer sense of their top desires and pain points.

    13. Device type

    Device type tracks the different devices visitors use to visit your website. These could be:

    • Tablets
    • Mobile phones
    • Desktop computers

    Knowing what your visitors are using to access your website can help you improve the overall user experience.

    For example, if 80% of your visitors use mobile phones, you could think about optimising your web pages to format with mobile devices. 

    Screenshot of Matomo dashboard

    14. Top exit pages

    Top exit pages are the pages that a visitor leaves your website from the most.

    Each web page will have a specific exit rate percentage based on how many people leave the website on a particular page.

    This can be quite helpful in understanding how visitors interact with your website. It can also help you uncover and fix any issues with your website you may not be aware of.

    For instance, one of your product pages has the highest exit rate on your website. By looking into why that is, you discover that your “Add to Cart” button isn’t functioning correctly, and your visitors can’t buy that particular product, so they exit out of frustration.

    15. Marketing attribution

    Marketing attribution (multi-touch attribution) helps you see which touchpoints have the greatest impact on conversions.

    Within Matomo, revenue attribution involves assigning credit for revenue across multiple touchpoints that contribute to a conversion.

    Matomo’s multi-touch attribution models use different weighting factors, like linear or time decay, to allocate credit to each touchpoint based on its influence.

    Matomo’s multi-touch attribution reports provide insights into how revenue is distributed across different touchpoints, marketing channels, campaigns, and actions. These reports allow you to analyse the contribution of each touchpoint to revenue generation and identify the most influential interactions in the customer journey.

    Try Matomo for Free

    Get the web insights you need, without compromising data accuracy.

    No credit card required

    16. Event tracking

    Every website has multiple actions a user can perform called “events”. These could be downloading a template, submitting contact information, signing up for a newsletter or clicking a link.

    Tracking events can give you additional context into what your visitors are interested in or don’t care about. This allows you to target them better through those events, potentially creating new, unique conversions and boosting the growth of your business.

    It can also lead to discovering potential issues within your website if you notice visitors aren’t taking action on certain CTAs, such as broken links or lack of content on certain pages. By uncovering these issues, you can quickly fix them to increase your conversions.

    Matomo track events

    Start tracking your website metrics with Matomo today

    There’s much to consider when creating and running your website, such as the design, copy and flow. 

    While these are necessary, tracking your website’s data is one of the most important aspects of running a site. It’s crucial in helping you optimise your site’s performance and create a great experience for your visitors.

    Every interaction a visitor has on your site is unique and leaves valuable clues you can use to improve all aspects of your site experience. 

    Understanding what your visitors like, what website performance issues they’re running into and how they interact across your website is crucial to improving your marketing and sales efforts.

    While tracking this much data can feel overwhelming, having all your key metrics in one place and broken down into easy-to-understand benchmarks can help alleviate the stress and headache of data tracking. 

    That’s where a web analytics platform like Matomo comes in.

    With Matomo, you can easily track, store and analyse every piece of data on your website automatically to improve your site performance and user experience and drive conversions. 

    With Matomo, you can take back control with a platform that gives you 100% data ownership.

    Used on over 1 million websites in over 190 countries, Matomo gives you:

    • Accurate data (no data sampling)
    • Privacy-friendly and GDPR-compliant analytics
    • Open-source access to create a custom solution for you

    Try Matomo for free for 21 days now. No credit card required.