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  • Matomo’s 2021 Year in Review

    13 décembre 2021, par erin — Community

    2021 has been an exciting year at Matomo !

    We’re grateful for all community members who reported feedback and suggestions, our awesome team of translators for their work, and our Premium features customers and Matomo Cloud hosting customers for their amazing support. 

    We wanted to share some quick highlights to remind you of the exciting things that happened in 2021.

    Matomo continues to develop

    In 2021 we released a number of new features including :

    The new SEO Web Vitals feature helps you track your critical website performance metrics, which are a core element of SEO best practice.

    SEO Web Vitals

    Measure the performance of your ads without giving up privacy.

    This exciting new feature supports privacy and compliance requirements by eliminating the need to put third-party advertising tracking codes on your site. Now marketers can easily import conversion data from Matomo into Google Ads, Microsoft Advertising or Yandex Ads.

    Say goodbye to spammers & bots making your data inaccurate and say hello to reliable data. 

    This powerful plugin provides our self-hosting users various options to prevent spammers and bots from making data inaccurate so you can rely on your data again.

    • In 2021 we moved from Matomo 4.1.0 to Matomo 4.6.0, with our new releases delivering over 600 updates to improve the stability and functionality of the product.

    Some of our team’s favourite updates in 2021 included :

      • Graphs now show a difference for data of “unfinished” and “complete” periods, with unfinished periods now indicated by a dashed line.
      • Improvements to Matomo Tag Manager’s debugger – now you can simply enter the URL in a form and click Debug.
      • Dashboards now show proportional evolution comparison for incomplete periods (rather than absolute values).
       
    • We also rolled out general bug fixes in Matomo Mobile 2.5 for iOS and Android.
    • Continuous improvements to Matomo for WordPress

    In other news

    If you haven’t explored our Marketplace yet, some of our most popular plugins include :

    Matomo Community working together

    MatomoCamp 2021 was a massive success thanks to our passionate community, sponsors and speakers. This virtual event was run by the Matomo Community, for the Matomo Community. 

    MatomoCamp is the first online event developed by and for the Matomo community.

    More people are choosing ethical analytics 

    We surpassed the incredible milestone of 30K active Matomo for WordPress installations.

    How can you get involved in 2022 ?

    Our mission at Matomo is :

    “To create, as a community, the leading open digital analytics platform, that gives every user full control of their data”

    Join our mission by writing about Matomo on your blog, website, Twitter, talk at conferences or let your friends and colleagues know what is Matomo

    Use the Matomo forum if you have any questions or feedback (free support), or purchase a Support Plan to get professional support and guidance.

    To improve Matomo in your language, consider contributing to translations.

    You can also support our efforts by purchasing Premium Features for Matomo or try our Matomo Cloud solution.

    Thank you for being part of our Matomo community, we wish you all the best for 2022 !

  • A Guide to Ethical Web Analytics in 2024

    17 juin 2024, par Erin

    User data is more valuable and sought after than ever. 

    Ninety-four percent of respondents in Cisco’s Data Privacy Benchmark Study said their customers wouldn’t buy from them if their data weren’t protected, with 95% saying privacy was a business imperative. 

    Unfortunately, the data collection practices of most businesses are far from acceptable and often put their customers’ privacy at risk. 

    But it doesn’t have to be this way. You can ethically collect valuable and insightful customer data—you just need the right tools.

    In this article, we show you what an ethical web analytics solution can look like, why Google Analytics is a problem and how you can collect data without risking your customers’ privacy.

    What is ethical web analytics ?

    Ethical web analytics put user privacy first. These platforms prioritise privacy and transparency by only collecting necessary data, avoiding implicit user identification and openly communicating data practices and tracking methods. 

    Ethical tools adhere to data protection laws like GDPR as standard (meaning businesses using these tools never have to worry about fines or disruptions). In other words, ethical web analytics refrain from exploiting and profiting from user behaviour and data. 

    Unfortunately, most traditional data solutions collect as much data as possible without users’ knowledge or consent.

    Why does digital privacy matter ?

    Digital privacy matters because companies have repeatedly proven they will collect and use data for financial gain. It also presents security risks. Unsecured user data can lead to identity theft, cyberattacks and harassment. 

    Big tech companies like Google and Meta are often to blame for all this. These companies collect millions of user data points — like age, gender, income, political beliefs and location. Worse still, they share this information with interested third parties.

    After public outrage over data breaches and other privacy scandals, consumers are taking active steps to disallow tracking where possible. IAPP’s Privacy and Consumer Trust Report finds that 68% of consumers across 19 countries are somewhat or very concerned about their digital privacy. 

    There’s no way around it : companies of all sizes and shapes need to consider how they handle and protect customers’ private information

    Why should you use an ethical web analytics tool ?

    When companies use ethical web analytics tools they can build customer trust, boost their brand reputation, improve data security practices and future proof their website tracking solution. 

    Boost brand reputation

    The fallout from a data privacy scandal can be severe. 

    Just look at what happened to Facebook during the Cambridge Analytica data scandal. The eponymous consulting firm harvested 50 million Facebook profiles and used that information to target people with political messages. Due to the instant public backlash, Facebook’s stock tanked, and use of the “delete Facebook” hashtag increased by 423% in the following days.

    That’s because consumers care about data privacy, according to Deloitte’s Connected Consumer Study :

    • Almost 90 percent agree they should be able to view and delete data companies collect 
    • 77 percent want the government to introduce stricter regulations
    • Half feel the benefits they get from online services outweigh data privacy concerns.

    If you can prove you buck the trend by collecting data using ethical methods, it can boost your brand’s reputation. 

    Build trust with customers

    At the same time, collecting data in an ethical way can help you build customer trust. You’ll go a long way to changing consumer perceptions, too. Almost half of consumers don’t like sharing data, and 57% believe companies sell their data. 

    This additional trust should generate a positive ROI for your business. According to Cisco’s Data Privacy Benchmark Study, the average company gains $180 for every $100 they invest in privacy. 

    Improve data security

    According to IBM’s Cost of a Data Breach report, the average cost of a data breach is nearly $4.5 million. This kind of scenario becomes much less likely when you use an ethical tool that collects less data overall and anonymises the data you do collect. 

    Futureproof your web analytics solution

    The obvious risk of not complying with privacy regulations is a fine — which can be up to €20 million, or 4% of worldwide annual revenue in the case of GDPR.

    It’s not just fines and penalties you risk if you fail to comply with privacy regulations like GDPR. For some companies, especially larger ones, the biggest risk of non-compliance with privacy regulations is the potential sudden need to abandon Google Analytics and switch to an ethical alternative.

    If Data Protection Authorities ban Google Analytics again, as has happened in Austria, France, and other countries, businesses will be forced to drop everything and make an immediate transition to a compliant web analytics solution.

    When an organisation’s entire marketing operation relies on data, migrating to a new solution can be incredibly painful and time-consuming. So, the sooner you switch to an ethical tool, the less of a headache the process will be. 

    The problem with Google Analytics

    Google Analytics (GA) is the most popular analytics platform in the world, but it’s a world away from being an ethical tool. Here’s why :

    You don’t have data ownership

    Google Analytics is attractive to businesses of all sizes because of its price. Everyone loves getting something for free, but there’s still a cost — your and your customers’ data.

    That’s because Google combines the data you collect with information from the millions of other websites it tracks to inform its advertising efforts. It may also use your data to train large language models like Gemini. 

    It has a rocky history with GDPR laws

    Google and EU regulators haven’t always got along. For example, the German Data Protection Authority is investigating 200,000 pending cases against websites using GA. The platform has also been banned and added back to the EU-US Data Privacy Framework several times over the past few years. 

    You can use GA to collect data about EU customers right now, but there’s no guarantee you’ll be able to do so in the future. 

    It requires a specific setup to remain compliant

    While you can currently use GA in a GDPR-compliant way — owing to its inclusion in the EU-US Data Privacy Framework — you have to set it up in a very specific way. That’s because the platform’s compliance depends on what data you collect, how you inform users and the level of consent you acquire. You’ll still need to include an extensive privacy policy on your website. 

    What does ethical web analytics look like ?

    An ethical web analytics solution should put user privacy first, ensure compliance with regulations like GDPR, give businesses 100% control of the data they collect and be completely transparent about data collection and storage practices. 

    What does ethical web tracking look like?

    100% data ownership

    You don’t fully control customer data when you use Google Analytics. The search giant uses your data for its own advertising purposes and may also use it to train large language models like Gemini. 

    When you choose an ethical web analytics alternative like Matomo, you can ensure you completely own your data.

    Try Matomo for Free

    Get the web insights you need, without compromising data accuracy.

    No credit card required

    Respects user privacy

    It’s possible to track and measure user behaviour without collecting personally identifiable information (PII). Just look at the ethical web analytics tools we’ve reviewed below. 

    These platforms respect user privacy and conform to strict privacy regulations like GDPR, CCPA and HIPAA by incorporating some or all of the following features :

    In Matomo’s case, it’s all of the above. Better still, you can check our privacy credentials yourself. Our software’s source code is open source on GitHub and accessible to anyone at any time. 

    Compliant with government regulations

    While Google’s history with data regulations is tumultuous, an ethical web analytics platform should follow even the strictest privacy laws, including GDPR, HIPAA, CCPA, LGPD and PECR.

    But why stop there ? Matomo has been approved by the French Data Protection Authority (CNIL) as one of the few web analytics tools that French sites can use to collect data without tracking consent. So you don’t need an annoying consent banner popping up on your website anymore. 

    Try Matomo for Free

    Get the web insights you need, without compromising data accuracy.

    No credit card required

    Complete transparency 

    Ethical web analytics tools will be upfront about their data collection practices, whether that’s in the U.S., EU, or on your own private servers. Look for a solution that refrains from collecting personally identifiable information, shows where data is stored, and lets you alter tracking methods to increase privacy even further. 

    Some solutions, like Matomo, will increase transparency further by providing open source software. Anyone can find our source code on GitHub to see exactly how our platform tracks and stores user data. This means our code is regularly examined and reviewed by a community of developers, making it more secure, too.

    Ethical web analytics solutions

    There are several options for an ethical web analytics tool. We list three of the best providers below. 

    Matomo

    Matomo is an open source web analytics tool and privacy-focused Google Analytics alternative used by over one million sites globally. 

    Screenshot example of the Matomo dashboard

    Matomo is fully compliant with prominent global privacy regulations like GDPR, CCPA and HIPAA, meaning you never have to worry about collecting consent when tracking user behaviour. 

    The data you collect is completely accurate since Matomo doesn’t use data sampling and is 100% yours. We don’t share data with third parties but can prove it. Our product source code is publicly available on GitHub. As a community-led project, you can download and install it yourself for free. 

    With Matomo, you get a full range of web analytics capabilities and behavioural analytics. That includes your standard metrics (think visitors, traffic sources, bounce rates, etc.), advanced features to analyse user behaviour like A/B Testing, Form Analytics, Heatmaps and Session Recordings. 

    Migrating to Matomo is easy. You can even import historical Google Analytics data to generate meaningful insights immediately. 

    Try Matomo for Free

    Get the web insights you need, without compromising data accuracy.

    No credit card required

    Fathom

    Fathom Analytics is a lightweight privacy-focused analytics solution that launched in 2018. It aims to be an easy-to-use Google Analytics alternative that doesn’t compromise privacy. 

    A screenshot of the Fathom website

    Like Matomo, Fathom complies with all major privacy regulations, including GDPR and CCPA. It also provides 100% accurate, unsampled reports and doesn’t share your data with third parties. 

    While Fathom provides fairly comprehensive analytics reports, it doesn’t have some of Matomo’s more advanced features. That includes e-commerce tracking, heatmaps, session recordings, and more. 

    Plausible

    Plausible Analytics is another open source Google Analytics alternative that was built and hosted in the EU. 

    A screenshot of the Plausible website

    Launched in 2019, Plausible is a newer player in the privacy-focused analytics market. Still, its ultra-lightweight script makes it an attractive option for organisations that prioritise speed over everything else. 

    Like Matomo and Fathom, Plausible is GDPR and CCPA-compliant by design. Nor is there any cap on the amount of data you collect or any debate over whether the data is accurate (Plausible doesn’t use data sampling) or who owns the data (you do). 

    Matomo makes it easy to migrate to an ethical web analytics alternative

    There’s no reason to put your users’ privacy at risk, especially when there are so many benefits to choosing an ethical tool. Whether you want to avoid fines, build trust with your customers, or simply know you’re doing the right thing, choosing a privacy-focused, ethical solution like Matomo is taking a massive step in the right direction. 

    Making the switch is easy, too. Matomo is one of the few options that lets you import historical Google Analytics data, so starting from scratch is unnecessary. 

    Get started today by trying Matomo for free for 21-days. No credit card required. 

  • A Guide to App Analytics Tools that Drive Growth

    7 mars, par Daniel Crough — App Analytics

    Mobile apps are big business, generating £438 billion in global revenue between in-app purchases (38%) and ad revenue (60%). And with 96% of apps relying on in-app monetisation, the competition is fierce.

    To succeed, app developers and marketers need strong app analytics tools to understand their customers’ experiences and the effectiveness of their development efforts.

    This article discusses app analytics, how it works, the importance and benefits of mobile app analytics tools, key metrics to track, and explores five of the best app analytics tools on the market.

    What are app analytics tools ?

    Mobile app analytics tools are software solutions that provide insights into how users interact with mobile applications. They track user behaviour, engagement and in-app events to reveal what’s working well and what needs improvement.

    Insights gained from mobile app analytics help companies make more informed decisions about app development, marketing campaigns and monetisation strategies.

    What do app analytics tools do ?

    App analytics tools embed a piece of code, called a software development kit (SDK), into an app. These SDKs provide the essential infrastructure for the following functions :

    • Data collection : The SDK collects data within your app and records user actions and events, like screen views, button clicks, and in-app purchases.
    • Data filtering : SDKs often include mechanisms to filter data, ensuring that only relevant information is collected.
    • Data transmission : Once collected and filtered, the SDK securely transmits the data to an analytics server. The SDK provider can host this server (like Firebase or Amplitude), or you can host it on-premise.
    • Data processing and analysis : Servers capture, process and analyse large stores of data and turn it into useful information.
    • Visualisation and reporting : Dashboards, charts and graphs present processed data in a user-friendly format.
    Schematics of how mobile app analytics tools work

    Six ways mobile app analytics tools fuel marketing success and drive product growth

    Mobile app analytics tools are vital in driving product development, enhancing user experiences, and achieving business objectives.

    #1. Improving user understanding

    The better a business understands its customers, the more likely it is to succeed. For mobile apps, that means understanding how and why people use them.

    Mobile analytics tools provide detailed insights into user behaviours and preferences regarding apps. This knowledge helps marketing teams create more targeted messaging, detailed customer journey maps and improve user experiences.

    It also helps product teams understand the user experience and make improvements based on those insights.

    For example, ecommerce companies might discover that users in a particular area are more likely to buy certain products. This allows the company to tailor its offers and promotions to target the audience segments most likely to convert.

    #2 Optimising monetisation strategies for increased revenue and user retention

    In-app purchases and advertising make up 38% and 60% of mobile app revenue worldwide, respectively. App analytics tools provide insights companies need to optimise app monetisation by :

    • Analysing purchase patterns to identify popular products and understand pricing sensitivities.
    • Tracking in-app behaviour to identify opportunities for enhancing user engagement.

    App analytics can track key metrics like visit duration, user flow, and engagement patterns. These metrics provide critical information about user experiences and can help identify areas for improvement.

    How meaningful are the impacts ?

    Duolingo, the popular language learning app, reported revenue growth of 45% and an increase in daily active users (DAU) of 65% in its Q4 2023 financial report. The company attributed this success to its in-house app analytics platform.

    Duolingo logo showing statistics of growth from 2022 to 2023, in part thanks to an in-house app analytics tool.

    #3. Understanding user experiences

    Mobile app analytics tools track the performance of user interactions within your app, such as :

    • Screen views : Which screens users visit most frequently
    • User flow : How users navigate through your app
    • Session duration : How long users spend in your app
    • Interaction events : Which buttons, features, and functions users engage with most

    Knowing how users interact with your app can help refine your approach, optimise your efforts, and drive more conversions.

    #4. Personalising user experiences

    A recent McKinsey survey showed that 71% of users expect personalised app experiences. Product managers must stay on top of this since 76% of users get frustrated if they don’t receive the personalisation they expect.

    Personalisation on mobile platforms requires data capture and analysis. Mobile analytics platforms can provide the data to personalise the user onboarding process, deliver targeted messages and recommend relevant content or offers.

    Spotify is a prime example of personalisation done right. A recent case study by Pragmatic Institute attributed the company’s growth to over 500 million active daily users to its ability to capture, analyse and act on :

    • Search behaviour
    • Individual music preferences
    • Playlist data
    • Device usage
    • Geographical location

    The streaming service uses its mobile app analytics software to turn this data into personalised music recommendations for its users. Spotify also has an in-house analytics tool called Spotify Premium Analytics, which helps artists and creators better understand their audience.

    #5. Enhancing app performance

    App analytics tools can help identify performance issues that might be affecting user experience. By monitoring metrics like load time and app performance, developers can pinpoint areas that need improvement.

    Performance optimisation is crucial for user retention. According to Google research, 53% of mobile site visits are abandoned if pages take longer than three seconds to load. While this statistic refers to websites, similar principles apply to apps—users expect fast, responsive experiences.

    Analytics data can help developers prioritise performance improvements by showing which screens or features users interact with most frequently, allowing teams to focus their optimisation efforts where they’ll have the greatest impact.

    #6. Identifying growth opportunities

    App analytics tools can reveal untapped opportunities for growth by highlighting :

    • Features users engage with most
    • Underutilised app sections that might benefit from redesign
    • Common user paths that could be optimised
    • Moments where users tend to drop off

    This intelligence helps product teams make data-informed decisions about future development priorities, feature enhancements, and potential new offerings.

    For example, a streaming service might discover through analytics that users who create playlists have significantly higher retention rates. This insight could lead to development of enhanced playlist functionality to encourage more users to create them, ultimately boosting overall retention.

    Key app metrics to track

    Using mobile analytics tools, you can track dozens of key performance indicators (KPIs) that measure everything from customer engagement to app performance. This section focuses on the most important KPIs for app analytics, classified into three categories :

    • App performance KPIs
    • User engagement KPIs
    • Business impact KPIs

    While the exact metrics to track will vary based on your specific goals, these fundamental KPIs form the foundation of effective app analytics.

    Mobile App Analytics KPIs

    App performance KPIs

    App performance metrics tell you whether an app is reliable and operating properly. They help product managers identify and address technical issues that may negatively impact user experiences.

    Some key metrics to assess performance include :

    • Screen load time : How quickly screens load within your app
    • App stability : How often your app crashes or experiences errors
    • Response time : How quickly your app responds to user interactions
    • Network performance : How efficiently your app handles data transfers

    User engagement KPIs

    Engagement KPIs provide insights into how users interact with an app. These metrics help you understand user behaviour and make UX improvements.

    Important engagement metrics include :

    • Returning visitors : A measure of how often users return to an app
    • Visit duration : How long users spend in your app per session
    • User flow : Visualisation of the paths users take through your app, offering insights into navigation patterns
    • Event tracking : Specific interactions users have with app elements
    • Screen views : Which screens are viewed most frequently

    Business impact KPIs

    Business impact KPIs connect app analytics to business outcomes, helping demonstrate the app’s value to the organisation.

    Key business impact metrics include :

    • Conversion events : Completion of desired actions within your app
    • Goal completions : Tracking when users complete specific objectives
    • In-app purchases : Monitoring revenue from within the app
    • Return on investment : Measuring the business value generated relative to development costs

    Privacy and app analytics : A delicate balance

    While app analytics tools can be a rich source of user data, they must be used responsibly. Tracking user in-app behaviour and collecting user data, especially without consent, can raise privacy concerns and erode user trust. It can also violate data privacy laws like the GDPR in Europe or the OCPA, FDBR and TDPSA in the US.

    With that in mind, it’s wise to choose user-tracking tools that prioritise user privacy while still collecting enough data for reliable analysis.

    Matomo is a privacy-focused web and app analytics solution that allows you to collect and analyse user data while respecting user privacy and following data protection rules like GDPR.

    The five best app analytics tools to prove marketing value

    In this section, we’ll review the five best app analytics tools based on their features, pricing and suitability for different use cases.

    Matomo — Best for privacy-compliant app analytics

    Matomo app analytics is a powerful, open-source platform that prioritises data privacy and compliance.

    It offers a suite of features for tracking user engagement and conversions across websites, mobile apps and intranets.

    Key features

    • Complete data ownership : Full control over your analytics data with no third-party access
    • User flow analysis : Track user journeys across different screens in your app
    • Custom event tracking : Monitor specific user interactions with customisable events
    • Ecommerce tracking : Measure purchases and product interactions
    • Goal conversion monitoring : Track completion of important user actions
    • Unified analytics : View web and app analytics in one platform for a complete digital picture

    Benefits

    • Eliminate compliance risks without sacrificing insights
    • Get accurate data with no sampling or data manipulation
    • Choose between self-hosting or cloud deployment
    • Deploy one analytics solution across your digital properties (web and app) for a single source of truth

    Pricing

    PlanPrice
    CloudStarts at £19/month
    On-PremiseFree

    Matomo is a smart choice for businesses that value data privacy and want complete control over their analytics data. It’s particularly well-suited for organisations in highly regulated industries, like banking.

    While Matomo’s app analytics features focus on core analytics capabilities, its privacy-first approach offers unique advantages. For organisations already using Matomo for web analytics, extending to mobile creates a unified analytics ecosystem with consistent privacy standards across all digital touchpoints, giving organisations a complete picture of the customer journey.

    Firebase — Best for Google services integration

    Firebase is the mobile app version of Google Analytics. It’s the most popular app analytics tool on the market, with over 99% of Android apps and 77% of iOS apps using Firebase.

    Firebase is popular because it works well with other Google services. It also has many features, like crash reporting, A/B testing and user segmentation.

    Pricing

    PlanPrice
    SparkFree
    BlazePay-as-you-go based on usage
    CustomBespoke pricing for high-volume enterprise users

    Adobe Analytics — Best for enterprise app analytics

    Adobe Analytics is an enterprise-grade analytics solution that provides valuable insights into user behaviour and app performance.

    It’s part of the Adobe Marketing Cloud and integrates easily with other Adobe products. Adobe Analytics is particularly well-suited for large organisations with complex analytics needs.

    Pricing

    PlanPrice
    SelectPricing on quote
    PrimePricing on quote
    UltimatePricing on quote

    While you must request a quote for pricing, Scandiweb puts Adobe Analytics at £2,000/mo–£2,500/mo for most companies, making it an expensive option.

    Apple App Analytics — Best for iOS app analysis

    Apple App Analytics is a free, built-in analytics tool for iOS app developers.

    This analytics platform provides basic insights into user engagement, app performance and marketing campaigns. It has fewer features than other tools on this list, but it’s a good place for iOS developers who want to learn how their apps work.

    Pricing

    Apple Analytics is free.

    Amplitude — Best for product analytics

    Amplitude is a product analytics platform that helps businesses understand user behaviour and build better products.

    It excels at tracking user journeys, identifying user segments and measuring the impact of product changes. Amplitude is a good choice for product managers and data analysts who want to make informed decisions about product development.

    Pricing

    PlanPrice
    StarterFree
    PlusFrom £49/mo
    GrowthPricing on quote

    Choose Matomo’s app analytics to unlock growth

    App analytics tools help marketers and product development teams understand user experiences, improve app performance and enhance products. Some of the best app analytics tools available for 2025 include Matomo, Firebase and Amplitude.

    However, as you evaluate your options, consider taking a privacy-first approach to app data collection and analysis, especially if you’re in a highly regulated industry like banking or fintech. Matomo Analytics offers a powerful and ethical solution that allows you to gain valuable insights while respecting user privacy.

    Ready to take control of your app analytics ? Start your 21-day free trial.