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• Date and segment comparison feature

  31 octobre 2019, par Matomo Core Team — Analytics Tips, Development

  Get a clearer picture with the date and segment comparison feature

  What can you do with it ? What are the benefits ?

  Make informed decisions faster by easily comparing different segments and dates with each other.

  Compare report data for multiple segments next to each other

  

  Directly compare the behaviour of visitors from different segments e.g. customers with accounts vs. customers without accounts. Segment comparisons are a powerful way to compare different audience ; learn which ones perform better ; and in what way their actions differ. 

  Compare report data for two time periods next to each other

  

  See how your website performs compared to the previous month/week/year. Including seeing trends over those periods. Say, your business always picks up at the same times within a year, or there’s a sag in business for every user segment over this year and the last except one.

  By being able to compare date ranges you are able to get a quick overview of trends and period to period performance. Has a campaign worked better in September than in October ? Get an instant look by having the side-by-side comparison in Matomo.

  What is it capable of ?

  It lets you ask the question, “What is different ?”

  If you look at reports you’ll only see how people behave overall and if you look at specific segments you’ll see how they behave at face value, however, if you compare data together you’ll be quickly informed on what makes them unique. This data is still there when you don’t use the comparison feature, it’s just buried. Comparing data highlights discrepancies and leads to important questions and answers.

  For example, perhaps some class of users have very low engagement on a specific day compared to the rest of your visitors, and perhaps those users are responsible for an outsized proportion of churn. 

  Who could benefit from it, and why ?

  Everyone can benefit from using it (and probably should use it). It’s yours to experiment with ! You shouldn’t feel restricted to only comparing between the current and last period, or having questions before you start comparing. Follow your instincts and see what pops out when data from different segments is laid out next to each other.

  Where can you find it in Matomo ?

  • Segment comparison is activated by the new icon in the segment selector

  

  • Date comparison can be found in the calendar section of Matomo

  

  • The list of active comparisons is visible at the top of the page for all pages that support comparison
  • Comparisons are visible in every report that supports comparing data, and reports that do not support it will display a message saying so

  How do you use it ?

  • To compare segments, click the icon in the segment selector
  • To compare periods, click the ‘compare’ checkbox in the period selector, then select what period you want to compare it against in the dropdown (previous period, previous year, or a custom range)
  • When comparisons are active, view your reports as normal

  Take it away !

  The comparison feature is a new tool from Matomo 3.12.0 that highlights discrepancies and differences in data that can lead to more clarity and understanding, so we’d encourage everyone to use it. 

  Try it out today in your Matomo and see the power behind this new data comparison mode !

• A Primer to Ethical Marketing : How to Build Trust in a Privacy-First World

  11 mars, par Alex Carmona — Marketing, Privacy, ethical marketing

  Imagine a marketing landscape where transparency replaces tactics, where consumer privacy is prioritised over exploitation, and where authentic value builds genuine relationships.

  This isn’t just an ideal—it’s the future of marketing. And it starts with ethical marketing practices.

  76% of consumers refuse to buy from companies they do not trust with their data. Ethical marketing has become essential for business survival. As privacy regulations tighten and third-party cookies phase out, marketers face a critical question : how can they balance effective, personalised campaigns whilst respecting privacy ?

  This comprehensive guide explores what ethical marketing is, the key principles behind ethical marketing practices, and practical strategies to implement an ethical approach that builds trust while driving growth.

  What is ethical marketing ? A comprehensive definition

  Ethical marketing places respect for consumer boundaries at its core whilst delivering genuine value. It prioritises transparent practices, honest communication, and fair value exchange with consumers. This approach represents a significant shift from traditional marketing, which often relied on collecting vast amounts of user data through invasive tracking methods and obscure policies.

  The modern approach to ethical marketing creates a foundation built on three key pillars :

  • User Control : Giving people genuine choice and agency over their data
  • Fair Value : Providing clear benefits in exchange for any data shared
  • Transparency : Being honest about how data is collected, used, and protected

  

  Key principles of ethical marketing

  Transparency

  Transparency means being clear and forthright about your marketing practices, data collection policies, and business operations. It involves :

  • Using plain language to explain how you collect and use customer data
  • Being upfront about pricing, product limitations, and terms of service
  • Disclosing sponsored content and affiliate relationships
  • Making privacy policies accessible and understandable

  When Matomo surveyed 2,000 consumers, 81% said they believe an organisation’s data practices reflect their overall treatment of customers. Transparency isn’t just about compliance—it’s about demonstrating respect.

  Honesty

  While similar to transparency, honesty focuses specifically on truthfulness in communications :

  • Avoiding misleading claims or exaggerations about products and services
  • Not manipulating statistics or research findings to support marketing narratives
  • Representing products accurately in advertisements and marketing materials
  • Acknowledging mistakes and taking responsibility when things go wrong

  Social responsibility

  Ethical marketing requires consideration of a brand’s impact on society as a whole :

  • Considering environmental impacts of marketing campaigns and business practices
  • Promoting diversity and inclusion in marketing representations
  • Supporting social causes authentically rather than through “purpose-washing”
  • Ensuring marketing activities don’t promote harmful stereotypes or behaviours

  Ethical marketing dilemmas : Navigating complex business decisions

  Data privacy concerns

  The digital marketing landscape has been transformed by increasing awareness of data privacy issues and stricter regulations like GDPR, CCPA, and upcoming legislation. Key challenges include :

  • The phase-out of third-party cookies, impacting targeting and measurement
  • Growing consumer resistance to invasive tracking technologies
  • Balancing personalisation with privacy (71% of consumers expect personalised experiences, yet demand privacy)
  • Ensuring compliance across different jurisdictional requirements

  Cultural sensitivity

  Global brands must navigate complex cultural landscapes :

  • Avoiding cultural appropriation in marketing campaigns
  • Understanding varied cultural expectations around privacy
  • Respecting local customs and values in international marketing
  • Adapting messaging appropriately for diverse audiences

  Environmental sustainability

  The environmental impact of marketing activities is under increasing scrutiny :

  • Digital carbon footprints from ad serving and website hosting
  • Waste generated from physical marketing materials
  • Promoting sustainable products honestly without greenwashing
  • Aligning marketing messages with actual business practices

  The benefits of ethical marketing

  For years, digital marketing has relied on third-party data collection and broad-scale tracking. However, new regulations such as GDPR, CCPA, and the end of third-party cookies are pushing brands to adopt ethical data practices.

  Increased customer loyalty

  Ethical marketing fosters deeper relationships with customers by building trust. Research consistently shows that consumers are more loyal to brands they trust, with 71% indicating they would stop buying from a brand if trust is broken.

  These trust-based relationships are more resilient during business challenges. When customers believe in a company’s integrity, they’re more likely to give the benefit of the doubt during controversies or service issues. They’re also more likely to provide constructive feedback rather than simply leaving for competitors.

  Perhaps most importantly, loyal customers become advocates, sharing positive experiences with others and defending the brand against criticism. This organic advocacy is far more powerful than paid promotions and reduces customer acquisition costs significantly over time.

  Enhanced brand reputation

  A strong ethical stance improves overall brand perception across multiple dimensions. Media outlets are increasingly focused on corporate behaviour, providing positive coverage for ethical practices that extends a brand’s reach organically.

  Social conversations about ethical brands tend to be more positive, with consumers sharing experiences and values rather than just discussing products. This creates a halo effect that benefits all aspects of the business.

  This enhanced reputation also provides resilience during public relations challenges. Organisations with strong ethical foundations find it easier to navigate controversies because they’ve built a reservoir of goodwill with customers, employees, and other stakeholders.

  Competitive advantage

  Ethical marketing provides several distinct competitive advantages in modern markets. It helps brands access privacy-conscious consumer segments that actively avoid companies with questionable data practices. These segments often include higher-income, educated consumers who are valuable long-term customers.

  Ethical approaches also reduce vulnerability to regulatory changes and potential penalties. As privacy laws continue to evolve globally, organisations with strong ethical foundations find compliance easier and less disruptive than those scrambling to meet minimum requirements.

  Perhaps most significantly, ethical marketing supports more sustainable growth trajectories. While manipulative tactics might drive short-term results, they typically lead to higher churn rates and increasing acquisition costs. Ethical approaches build foundations for long-term success and stable growth.

  For a detailed roadmap, download the Ethical Marketing Guide.

  Case studies : Ethical marketing in action

  Patagonia : Purpose-driven marketing

  Patagonia integrates sustainability into its marketing, reinforcing its commitment to ethical business practices. By aligning with social causes, the brand strengthens customer loyalty.

  Apple : Privacy as a competitive advantage

  Apple positions itself as a leader in consumer privacy, ensuring data protection remains central to its marketing strategy. This commitment has become a key differentiator in the tech industry.

  Matomo : The ethical analytics tool

  Matomo offers privacy-first analytics that prioritise data ownership and compliance. Businesses using Matomo benefit from accurate insights while respecting user privacy.

  These companies demonstrate that ethical marketing is not just a compliance requirement—it is a long-term competitive advantage.

  Strategies for implementing ethical marketing

  Aligning marketing efforts with brand values

  Consistency between values and actions is essential for ethical marketing. This alignment starts with a clear understanding of what your organisation truly stands for—not just aspirational statements, but genuine commitments that inform daily decisions.

  Implementing this alignment requires cross-functional collaboration. Marketing teams need to work closely with product development, customer service, and leadership to ensure consistency across all touchpoints. When different departments send contradictory messages about company values, trust erodes quickly.

  Clear guidelines help marketing teams apply values in practical decisions, from campaign concepts to media placements. Regular ethical reviews of marketing plans can identify potential issues before campaigns launch, avoiding reactive corrections that damage credibility.

  Privacy-first data strategies

  Developing robust approaches to customer data is fundamental to ethical marketing. This starts with prioritising first-party data (collected directly from your own channels) and zero-party data (actively shared by customers through preference centres, surveys, and similar mechanisms).

  Measuring success doesn’t have to come at the expense of privacy. Ethical analytics provide accurate insights while protecting user data, ensuring compliance, and enhancing customer trust.

  Ethical personalisation approaches focus on using aggregated or anonymised data rather than individual tracking. This allows for relevant experiences without the invasive feeling that erodes trust when consumers feel watched across the internet.

  Most importantly, ethical data strategies create transparent value exchanges where users clearly understand what benefits they receive in return for sharing information. This reciprocity transforms data collection from exploitation to fair exchange.

  Measuring success ethically

  Traditional marketing measurement often relies on individual-level tracking across sites and platforms. Ethical approaches require adapting these frameworks to respect privacy while still demonstrating impact.

  Focusing on aggregate patterns rather than individual behaviour provides valuable insights without privacy invasions. For example, understanding that 30% of visitors to a specific page subsequently make purchases is actionable intelligence that doesn’t require tracking specific people.

  Incrementality testing measures campaign impact by comparing outcomes between exposed and control groups at an aggregate level. This provides more accurate attribution than traditional last-click models while respecting privacy boundaries.

  Server-side conversion tracking offers another ethical measurement approach, collecting necessary data on your servers rather than through client-side scripts vulnerable to blocking. This improves data accuracy while reducing reliance on cookies and browser storage.

  Implementing ethical marketing strategies : A practical framework

  1. Align marketing with brand values – Ensure campaigns reflect transparency and trust

  2. Leverage first-party data – Collect insights directly from consumers with clear consent

  3. Respect privacy and consent – Give users control over their data and clearly communicate its use

  4. Create value-driven content – Offer educational and relevant resources instead of relying solely on advertising

  5. Use privacy-compliant analytics – Switch to ethical platforms such as Matomo for responsible performance measurement

  For a step-by-step guide to implementing ethical marketing strategies, download the full report here.

  

  The future of ethical marketing

  With the decline of third-party cookies and the rise of privacy regulations, ethical marketing is no longer optional. Brands that adopt privacy-first practices now will gain a sustainable competitive edge in the long term. The future of marketing belongs to brands that earn consumer trust, not those that exploit it.

  Key trends shaping the future of marketing include :

  • Privacy-first analytics to replace invasive tracking
  • First-party and zero-party data strategies for direct consumer engagement
  • Consent-driven personalisation to balance relevance and privacy
  • Greater emphasis on corporate social responsibility in marketing initiatives

  Companies that proactively address these changes will build stronger customer relationships, enhance brand reputation, and ensure long-term success.

  Take the next step

  Ready to transform your marketing approach for 2025 and beyond ?

  Download Matomo’s comprehensive “2025 Ethical Marketing Field Guide” to get practical frameworks, implementation strategies, and real-world case studies that will help you build trust while driving growth.

  With detailed guidance on first-party data activation, consent-based personalisation techniques, and privacy-preserving analytics methods, this guide provides everything you need to future-proof your marketing strategy in a privacy-first world.

  

  Download the ethical marketing guide now to start building stronger, more trusted relationships with your customers through ethical marketing practices.

• 5 questions you should ask yourself before defining a custom alert in Matomo

  24 janvier 2018, par InnoCraft

  In Matomo, you can create Custom Alerts to automatically be notified of important changes on your website or app. They are a great way to save time, but they also spam your mailbox quickly. Defining good custom alerts takes therefore time and requires some preparations. Here are recommendations on what you should focus on to only get the right alerts at the right time.

  There are several questions you should ask yourself before you define a custom alert :

  1. Do you really want to be alerted ? If the answer is no, then do not use this feature.
  2. What is the level of this alert ? Not important, interesting, highly critical… if it is not highly critical, do not define an alert for this. Probably the emailing report or custom reports feature will be a better fit.
  3. How would you like to be alerted ? SMS, email, sound, homing pigeon (unfortunately we do not support this feature at that time). If you are looking at your emails once a week, then defining a daily email alert won’t make sense.
  4. How would you like the alert to be named ? Give your alert the most explicit name, that’s the first information you will see when you get alerted.
  5. What will be the next step once the alert is triggered ? If you cannot find any action once the alert is triggered, then probably an alert doesn’t make sense.

  Once those questions are answered, you can start configuring custom alerts. There are many alerts you can define but as just mentioned, which alerts you should create always depends on your goals and what is critical to you, or your business. Let’s look at some custom alerts that we see quite often.

  No visit

  One of the easiest custom alert to define. You probably want to be alerted if your website did not receive any visit. As this alert is highly critical, you will want to receive an e-mail, even an SMS. This alert will trigger only if the number of visits is below 1 on a daily basis :

  

  Here the action we will take is to have a look at the website in order to see if it is still live. If the site still works, we will look at the tracking code in order to see if the website is still correctly tracked or not.

  Convinced of this custom alert ? Let’s look at another example.

  Target achieved

  Let’s say you gave a goal to one of your employee to reach a specific threshold in terms of conversions. You can then define a custom alert in order to inform you when the threshold has been reached.

  You can simply do this with an alert saying “Target achieved by Franck” where number of conversions equals the number of actions you defined with him. It takes you only a minute to define something you would have missed otherwise.

  

  Here the actions we can think of are either to congratulate Franck or to ask him what is going wrong if the target is not achieved.

  Did you know that you can also take advantage of Matomo premium features to define custom alerts ? Let’s see one of them.

  Lost SEO ranking

  If you are using the Search Engine Keyword Performance premium feature, there are really interesting combinations you can use to create custom alerts.
  For example, you can be notified when a specific keyword lost or reached a position :

  

  You will be alerted when your website is losing some positions within the search engine results for specific keywords. Here the action we could take is to investigate why we lost a position on Google for this keyword.

  There are many custom alert combinations waiting for you out there. Why not giving them a try ? If you have any questions, feel free to ask them on the Matomo forums.

  The post 5 questions you should ask yourself before defining a custom alert in Matomo appeared first on Analytics Platform - Matomo.