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  • Segmentation Analytics : How to Leverage It on Your Site

    27 octobre 2023, par Erin — Analytics Tips

    The deeper you go with your customer analytics, the better your insights will be.

    The result ? Your marketing performance soars to new heights.

    Customer segmentation is one of the best ways businesses can align their marketing strategies with an effective output to generate better results. Marketers know that targeting the right people is one of the most important aspects of connecting with and converting web visitors into customers.

    By diving into customer segmentation analytics, you’ll be able to transform your loosely defined and abstract audience into tangible, understandable segments, so you can serve them better.

    In this guide, we’ll break down customer segmentation analytics, the different types, and how you can delve into these analytics on your website to grow your business.

    What is customer segmentation ?

    Before we dive into customer segmentation analytics, let’s take a step back and look at customer segmentation in general. 

    Customer segmentation is the process of dividing your customers up into different groups based on specific characteristics.

    These groups could be based on demographics like age or location or behaviours like recent purchases or website visits. 

    By splitting your audience into different segments, your marketing team will be able to craft highly targeted and relevant marketing campaigns that are more likely to convert.

    Additionally, customer segmentation allows businesses to gain new insights into their audience. For example, by diving deep into different segments, marketers can uncover pain points and desires, leading to increased conversion rates and return on investment.

    But, to grasp the different customer segments, organisations need to know how to collect, digest and interpret the data for usable insights to improve their business. That’s where segmentation analytics comes in.

    What is customer segmentation analytics ?

    Customer segmentation analytics splits customers into different groups within your analytics software to create more detailed customer data and improve targeting.

    What is segmentation analytics?

    With customer segmentation, you’re splitting your customers into different groups. With customer segmentation analytics, you’re doing this all within your analytics platform so you can understand them better.

    One example of splitting your customers up is by country. For example, let’s say you have a global customer base. So, you go into your analytics software and find that 90% of your website visitors come from five countries : the UK, the US, Australia, Germany and Japan.

    In this area, you could then create customer segmentation subsets based on these five countries. Moving forward, you could then hop into your analytics tool at any point in time and analyse the segments by country. 

    For example, if you wanted to see how well your recent marketing campaign impacted your Japanese customers, you could look at your Japanese subset within your analytics and dive into the data.

    The primary goal of customer segmentation analytics is to gather actionable data points to give you an in-depth understanding of your customers. By gathering data on your different audience segments, you’ll discover insights on your customers that you can use to optimise your website, marketing campaigns, mobile apps, product offerings and overall customer experience.

    Rather than lumping your entire customer base into a single mass, customer segmentation analytics allows you to meet even more specific and relevant needs and pain points of your customers to serve them better.

    By allowing you to “zoom in” on your audience, segmentation analytics helps you offer more value to your customers, giving you a competitive advantage in the marketplace.

    5 types of segmentation

    There are dozens of different ways to split up your customers into segments. The one you choose depends on your goals and marketing efforts. Each type of segmentation offers a different view of your customers so you can better understand their specific needs to reach them more effectively.

    While you can segment your customers in almost endless ways, five common types the majority fall under are :

    5 Types of Segmentation

    Geographic

    Another way to segment is by geography.

    This is important because you could have drastically different interests, pain points and desires based on where you live.

    If you’re running a global e-commerce website that sells a variety of clothing products, geographic segmentation can play a crucial role in optimising your website.

    For instance, you may observe that a significant portion of your website visitors are from countries in the Southern Hemisphere, where it’s currently summer. On the other hand, visitors from the Northern Hemisphere are experiencing winter. Utilising this information, you can tailor your marketing strategy and website accordingly to increase sells.

    Where someone comes from can significantly impact how they will respond to your messaging, brand and offer.

    Geographic segmentation typically includes the following subtypes :

    • Cities (i.e., Austin, Paris, Berlin, etc.)
    • State (i.e., Massachusetts)
    • Country (i.e., Thailand)

    Psychographic

    Another key segmentation type of psychographic. This is where you split your customers into different groups based on their lifestyles.

    Psychographic segmentation is a method of dividing your customers based on their habits, attitudes, values and opinions. You can unlock key emotional elements that impact your customers’ purchasing behaviours through this segmentation type.

    Psychographic segmentation typically includes the following subtypes :

    • Values
    • Habits
    • Opinions

    Behavioural

    While psychographic segmentation looks at your customers’ overall lifestyle and habits, behavioural segmentation aims to dive into the specific individual actions they take daily, especially when interacting with your brand or your website.

    Your customers won’t all interact with your brand the same way. They’ll act differently when interacting with your products and services for several reasons. 

    Behavioural segmentation can help reveal certain use cases, like why customers buy a certain product, how often they buy it, where they buy it and how they use it.

    By unpacking these key details about your audience’s behaviour, you can optimise your campaigns and messaging to get the most out of your marketing efforts to reach new and existing customers.

    Behavioural segmentation typically includes the following subtypes :

    • Interactions
    • Interests
    • Desires

    Technographic

    Another common segmentation type is technographic segmentation. As the name suggests, this technologically driven segment seeks to understand how your customers use technology.

    While this is one of the newest segmentation types marketers use, it’s a powerful method to help you understand the types of tech your customers use, how often they use it and the specific ways they use it.

    Technographic segmentation typically includes the following subtypes :

    • Smartphone type
    • Device type : smartphone, desktop, tablet
    • Apps
    • Video games

    Demographic

    The most common approach to segmentation is to split your customers up by demographics. 

    Demographic segmentation typically includes subtypes like language, job title, age or education.

    This can be helpful for tailoring your content, products, and marketing efforts to specific audience segments. One way to capture this information is by using web analytics tools, where language is often available as a data point.

    However, for accurate insights into other demographic segments like job titles, which may not be available (or accurate) in analytics tools, you may need to implement surveys or add fields to forms on your website to gather this specific information directly from your visitors.

    How to build website segmentation analytics

    With Matomo, you can create a variety of segments to divide your website visitors into different groups. Matomo’s Segments allows you to view segmentation analytics on subsets of your audience, like :

    • The device they used while visiting your site
    • What channel they entered your site from
    • What country they are located
    • Whether or not they visited a key page of your website
    • And more

    While it’s important to collect general data on every visitor you have to your website, a key to website growth is understanding each type of visitor you have.

    For example, here’s a screenshot of how you can segment all of your website’s visitors from New Zealand :

    Matomo Dashboard of Segmentation by Country

    The criteria you use to define these segments are based on the data collected within your web analytics platform.

    Here are some popular ways you can create some common themes on Matomo that can be used to create segments :

    Visit based segments

    Create segments in Matomo based on visitors’ patterns. 

    For example :

    • Do returning visitors show different traits than first-time visitors ?
    • Do people who arrive on your blog experience your website differently than those arriving on a landing page ?

    This information can inform your content strategy, user interface design and marketing efforts.

    Demographic segments

    Create segments in Matomo based on people’s demographics. 

    For example :

    • User’s browser language
    • Location

    This can enable you to tailor your approach to specific demographics, improving the performance of your marketing campaigns.

    Technographic segments

    Create segments in Matomo based on people’s technographics. 

    For example :

    • Web browser being used (i.e., Chrome, Safari, Firefox, etc.)
    • Device type (i.e., smartphone, tablet, desktop)

    This can inform how to optimise your website based on users’ technology preferences, enhancing the effectiveness of your website.

    Interaction based segments

    Create segments in Matomo based on interactions. 

    For example :

    • Events (i.e., when someone clicks a specific URL on your website)
    • Goals (i.e., when someone stays on your site for a certain period)

    Insights from this can empower you to fine-tune your content and user experience for increasing conversion rates.

    Visitor Profile in Matomo
    Visitor profile view in Matomo with behavioural, location and technographic insights

    Campaign-based segments

    Create segments in Matomo based on campaigns. 

    For example :

    • Visitors arriving from specific traffic sources
    • Visitors arriving from specific advertising campaigns

    With these insights, you can assess the performance of your marketing efforts, optimise your ad spend and make data-driven decisions to enhance your campaigns for better results.

    Ecommerce segments

    Create segments in Matomo based on ecommerce

    For example :

    • Visitors who purchased vs. those who didn’t
    • Visitors who purchased a specific product

    This allows you to refine your website and marketing strategy for increased conversions and revenue.

    Leverage Matomo for your segmentation analytics

    By now, you can see the power of segmentation analytics and how they can be used to understand your customers and website visitors better. By breaking down your audience into groups, you’ll be able to gain insights into those segments to know how to serve them better with improved messaging and relevant products.

    If you’re ready to begin using segmentation analytics on your website, try Matomo. Start your 21-day free trial now — no credit card required.

    Matomo is an ideal choice for marketers looking for an easy-to-use, out-of-the-box web analytics solution that delivers accurate insights while keeping privacy and compliance at the forefront.

  • How to Conduct a Customer Journey Analysis (Step-by-Step)

    9 mai 2024, par Erin

    Your customers are everything.

    Treat them right, and you can generate recurring revenue for years. Treat them wrong ; you’ll be spinning your wheels and dealing with churn.

    How do you give your customers the best experience possible so they want to stick around ?

    Improve their customer experience.

    How ?

    By conducting a customer journey analysis.

    When you know how your customers experience your business, you can improve it to meet and exceed customer expectations.

    In this guide, we’ll break down how the customer journey works and give you a step-by-step guide to conduct a thorough customer journey analysis so you can grow your brand.

    What is a customer journey analysis ?

    Every customer you’ve ever served went on a journey to find you.

    From the moment they first heard of you, to the point that they became a customer. 

    Everything in between is the customer journey.

    A customer journey analysis is how you track and analyse how your customers use different channels to interact with your brand.

    What is a customer journey analysis?

    Analysing your customer journey involves identifying the customer’s different touchpoints with your business so you can understand how it impacts their experience. 

    This means looking at every moment they interacted with your brand before, during and after a sale to help you gain actionable insights into their experience and improve it to reach your business objectives.

    Your customers go through specific customer touchpoints you can track. By analysing this customer journey from a bird’s eye view, you can get a clear picture of the entire customer experience.

    4 benefits of customer journey analysis

    Before we dive into the different steps involved in a customer journey analysis, let’s talk about why it’s vital to analyse the customer journey.

    By regularly analysing your customer journey, you’ll be able to improve the entire customer experience with practical insights, allowing you to :

    Understand your customers better

    What’s one key trait all successful businesses have ?

    They understand their customers.

    By analysing your customer journey regularly, you’ll gain new insights into their wants, needs, desires and behaviours, allowing you to serve them better. These insights will show you what led them to buy a product (or not).

    For example, through conducting a customer journey analysis, a company might find out that customers who come from LinkedIn are more likely to buy than those coming from Facebook.

    Find flaws in your customer journey

    Nobody wants to hear they have flaws. But the reality is your customer journey likely has a few flaws you could improve.

    By conducting customer journey analysis consistently, you’ll be able to pinpoint precisely where you’re losing prospects along the way. 

    For example, you may discover you’re losing customers through Facebook Ads. Or you may find your email strategy isn’t as good as it used to be.

    But it’s not just about the channel. It could be a transition between two channels. For example, you may have great engagement on Instagram but are not converting them into email subscribers. The issue may be that your transition between the two channels has a leak.

    Or you may find that prospects using certain devices (i.e., mobile, tablet, desktop) have lower conversions. This might be due to design and formatting issues across different devices.

    By looking closely at your customer journey and the different customer touchpoints, you’ll see issues preventing prospects from turning into leads or customers from returning to buy again as loyal customers.

    Gain insights into how you can improve your brand

    Your customer journey analysis won’t leave you with a list of problems. Instead, you’ll have a list of opportunities.

    Since you’ll be able to better understand your customers and where they’re falling off the sales funnel, you’ll have new insights into how you can improve the experience and grow your brand.

    For example, maybe you notice that your visitors are getting stuck at one stage of the customer journey and you’re trying to find out why.

    So, you leverage Matomo’s heatmaps, sessions recordings and scroll depth to find out more.

    In the case below, we can see that Matomo’s scroll map is showing that only 65% of the visitors are reaching the main call to action (to write a review). 

    Scroll depth screenshot in Matomo displaying lack of clicks to CTA button

    To try to push for higher conversions and get more reviews, we could consider moving that button higher up on the page, ideally above the fold.

    Rather than guessing what’s preventing conversions, you can use user behaviour analytics to “step in our user’s shoes” so you can optimise faster and with confidence.

    Try Matomo for Free

    Get the web insights you need, without compromising data accuracy.

    No credit card required

    Grow your revenue

    By taking charge of your customer journey, you can implement different strategies that will help you increase your reach, gain more prospects, convert more prospects into customers and turn regulars into loyal customers.

    Using customer journey analysis will help you optimise those different touchpoints to maximise the ROI of your channels and get the most out of each marketing activity you implement.

    7 steps to conduct a customer journey analysis

    Now that you know the importance of conducting a customer journey analysis regularly, let’s dive into how to implement an analysis.

    Here are the seven steps you can take to analyse the customer journey to improve your customer experience :

    7 steps to conduct a customer journey analysis.

    1. Map out your customer journey

    Your first step to conducting an effective customer journey analysis is to map your entire customer journey.

    Customer journey mapping means looking at several factors :

    • Buying process
    • Customer actions
    • Buying emotions
    • Buying pain points
    • Solutions

    Once you have an overview of your customer journey maps, you’ll gain insights into your customers, their interests and how they interact with your brand. 

    After this, it’s time to dive into the touchpoints.

    2. Identify all the customer touchpoints 

    To improve your customer journey, you need to know every touchpoint a customer can (and does) make with your brand.

    This means taking note of every single channel and medium they use to communicate with your brand :

    • Website
    • Social media
    • Search engines (SEO)
    • Email marketing
    • Paid advertising
    • And more

    Essentially, anywhere you communicate and interact with your customers is fair game to analyse.

    If you want to analyse your entire sales funnel, you can try Matomo, a privacy-friendly web analytics tool. 

    You should make sure to split up your touchpoints into different customer journey stages :

    • Awareness
    • Consideration
    • Conversion
    • Advocacy

    Then, it’s time to move on to how customers interact on these channels.

    Try Matomo for Free

    Get the web insights you need, without compromising data accuracy.

    No credit card required

    3. Measure how customers interact on each channel

    To understand the customer journey, you can’t just know where your customers interact with you. You end up learning how they’re interacting.

    This is only possible by measuring customer interactions.

    How ?

    By using a web analytics tool like Matomo.

    With Matomo, you can track every customer action on your website.

    This means anytime they :

    • Visit your website
    • View a web page
    • Click a link
    • Fill out a form
    • Purchase a product
    • View different media
    • And more

    You should analyse your engagement on your website, apps and other channels, like email and social media.

    4. Implement marketing attribution

    Now that you know where your customers are and how they interact, it’s time to analyse the effectiveness of each channel based on your conversion rates.

    Implementing marketing attribution (or multi-touch attribution) is a great way to do this.

    Attribution is how you determine which channels led to a conversion.

    While single-touch attribution models credit one channel for a conversion, marketing attribution gives credit to a few channels.

    For example, let’s say Bob is looking for a new bank. He sees an Instagram post and finds himself on HSBC’s website. After looking at a few web pages, he attends a webinar hosted by HSBC on financial planning and investment strategies. One week later, he gets an email from HSBC following up on the webinar. Then, he decides to sign up for HSBC’s online banking.

    Single touch attribution would attribute 100% of the conversion to email, which doesn’t show the whole picture. Marketing attribution would credit all channels : social media, website content, webinars and email.

    Matomo offers multiple attribution models. These models leverage different weighting factors, like time decay or linear, so that you can allocate credit to each touchpoint based on its impact.

    Matomo’s multi-touch attribution reports give you in-depth insights into how revenue is distributed across different channels. These detailed reports help you analyse each channel’s contribution to revenue generation so you can optimise the customer journey and improve business outcomes.

    Try Matomo for Free

    Get the web insights you need, without compromising data accuracy.

    No credit card required

    5. Use a funnels report to find where visitors are leaving

    Once you set up your marketing attribution, it’s time to analyse where visitors are falling off.

    You can leverage Matomo funnels to find out the conversion rate at each step of the journey on your website. Funnel reports can help you see exactly where visitors are falling through the cracks so you can increase conversions.

    6. Analyse why visitors aren’t converting

    Once you can see where visitors are leaving, you can start to understand why.

    For example, let’s say you analyse your funnels report in Matomo and see your landing page is experiencing the highest level of drop-offs.

    Screenshot of Forms Overview report in Matomo's Form Analytics feature

    You can also use form analytics to find out why users aren’t converting on your landing pages – a crucial part of the customer journey.

    7. A/B test to improve the customer journey

    The final step to improve your customer journey is to conduct A/B tests. These are tests where you test one version of a landing page to see which one converts better, drives more traffic, or generates more revenue.

    For example, you could create two versions of a header on your website and drive 50% of your traffic to each version. Then, once you’ve got your winner, you can keep that as your new landing page.

    Screenshot of A/B testing report in Matomo

    Using the data from your A/B tests, you can optimise your customer journey to help convert more prospects into customers.

    Use Matomo to improve your customer journey analysis

    Now that you understand why it’s important to conduct customer journey analysis regularly and how it works, it’s time to put this into practice.

    To improve the customer journey, you need to understand what’s happening at each stage of your funnel. 

    Matomo gives you insights into your customer journey so you can improve website performance and convert more visitors into customers.

    Used by over 1 million websites, Matomo is the leading privacy-friendly web analytics solution in the world. 

    Matomo provides you with accurate, unsampled data so you understand exactly what’s going on with your website performance.

    The best part ?

    It’s easy to use and is compliant with the strictest privacy regulations.

    Try Matomo free for 21-days and start Improving your customer journey. No credit card required.

  • ffmpeg - Use filter in android

    12 décembre 2013, par kikuchi

    I'm trying to use the movie filter in my android project with ffmpeg. I use a fork of the guardian project : Cheers-dev

    It use a recent version of ffmpeg ( 15 days old atm). I added the option --enable-filter=movie to activate the filter.

    I use this command line in my android project :

    ffmpeg -i input.mp4 -vf "movie=watermark.png [watermark]; [in][watermark] overlay=main_w-overlay_w-10:main_h-overlay_h-10 [out]" -strict -2 outputvideo.mp4

    It perfectly works with my desktop version on Debian Wheezy. But it's impossible to make it work on my Android. All other commands works.

    Here the error when it fails : No such filter: 'movie'.

    I also tested with the option -filter_complex with a somewhat different error :

    $ ffmpeg -y -loglevel debug -i /storage/sdcard0/test/hsgjr_export.mp4 -i /storage/sdcard0/test/watermark.png -filter_complex "[0:v][1:v]overlay=main_w-overlay_w-10:main_h-overlay_h-10[out]" -map [out] -map 0:a -codec:a copy /storage/sdcard0/test/hsgjr_watermark.mp4

    ffmpeg version N-58429-gccdfa3e Copyright (c) 2000-2013 the FFmpeg developers
    built on Dec 10 2013 01:12:39 with gcc 4.4.3 (GCC)
    configuration: --arch=arm --cpu=cortex-a8 --target-os=linux --enable-runtime-cpudetect --prefix=/data/data/info.guardianproject.ffmpeg/app_opt --enable-pic --disable-shared --enable-static --cross-prefix=/opt/android/ndk-r8/toolchains/arm-linux-androideabi-4.4.3/prebuilt/linux-x86/bin/arm-linux-androideabi- --sysroot=/opt/android/ndk-r8/platforms/android-14/arch-arm --extra-cflags='-I../x264 -I/Android/cheers/android-ffmpeg/data/data/info.guardianproject.ffmpeg/app_opt/include -mfloat-abi=softfp -mfpu=neon' --extra-ldflags='-L../x264 -L/Android/cheers/android-ffmpeg/data/data/info.guardianproject.ffmpeg/app_opt/lib' --enable-version3 --enable-gpl --enable-yasm --enable-decoders --enable-encoders --enable-muxers --enable-demuxers --enable-parsers --enable-protocols --enable-filter=movie --enable-avresample --enable-libvorbis --disable-indevs --enable-indev=lavfi
    libavutil      52. 54.100 / 52. 54.100
    libavcodec     55. 44.100 / 55. 44.100
    libavformat    55. 21.101 / 55. 21.101
    libavdevice    55.  5.100 / 55.  5.100
    libavfilter     3. 91.100 /  3. 91.100
    libavresample   1.  1.  0 /  1.  1.  0
    libswscale      2.  5.101 /  2.  5.101
    libswresample   0. 17.104 /  0. 17.104
    libpostproc    52.  3.100 / 52.  3.100
    Splitting the commandline.
    Reading option '-y' ... matched as option 'y' (overwrite output files) with argument '1'.
    Reading option '-loglevel' ... matched as option 'loglevel' (set logging level) with argument 'debug'.
    Reading option '-i' ... matched as input file with argument '/storage/sdcard0/test/hsgjr_export.mp4'.
    Reading option '-i' ... matched as input file with argument '/storage/sdcard0/test/watermark.png'.
    Reading option '-filter_complex' ... matched as option 'filter_complex' (create a complex filtergraph) with argument '"[0:v][1:v]overlay=main_w-overlay_w-10:main_h-overlay_h-10[out]"'.
    Reading option '-map' ... matched as option 'map' (set input stream mapping) with argument '[out]'.
    Reading option '-map' ... matched as option 'map' (set input stream mapping) with argument '0:a'.
    Reading option '-codec:a' ... matched as option 'codec' (codec name) with argument 'copy'.
    Reading option '/storage/sdcard0/test/hsgjr_watermark.mp4' ... matched as output file.
    Finished splitting the commandline.
    Parsing a group of options: global .
    Applying option y (overwrite output files) with argument 1.
    Applying option loglevel (set logging level) with argument debug.
    Applying option filter_complex (create a complex filtergraph) with argument "[0:v][1:v]overlay=main_w-overlay_w-10:main_h-overlay_h-10[out]".
    Successfully parsed a group of options.
    Parsing a group of options: input file /storage/sdcard0/test/hsgjr_export.mp4.
    Successfully parsed a group of options.
    Opening an input file: /storage/sdcard0/test/hsgjr_export.mp4.
    [mov,mp4,m4a,3gp,3g2,mj2 @ 0x1274cd0] Format mov,mp4,m4a,3gp,3g2,mj2 probed with size=2048 and score=100
    [mov,mp4,m4a,3gp,3g2,mj2 @ 0x1274cd0] ISO: File Type Major Brand: isom
    [mov,mp4,m4a,3gp,3g2,mj2 @ 0x1274cd0] File position before avformat_find_stream_info() is 1196725
    [mov,mp4,m4a,3gp,3g2,mj2 @ 0x1274cd0] All info found
    [mov,mp4,m4a,3gp,3g2,mj2 @ 0x1274cd0] File position after avformat_find_stream_info() is 30451
    Input #0, mov,mp4,m4a,3gp,3g2,mj2, from '/storage/sdcard0/test/hsgjr_export.mp4':
    Metadata:
    major_brand     : isom
    minor_version   : 512
    compatible_brands: isomiso2avc1mp41
    encoder         : Lavf55.21.101
    Duration: 00:00:00.96, start: 0.000000, bitrate: 9972 kb/s
    Stream #0:0(und), 1, 1/1200000: Video: h264 (High) (avc1 / 0x31637661), yuv420p, 1920x1080, 1/2400000, 9830 kb/s, 25 fps, 25 tbr, 1200k tbn, 2400k tbc (default)
    Metadata:
    handler_name    : VideoHandler
    Stream #0:1(und), 1, 1/48000: Audio: aac (mp4a / 0x6134706D), 48000 Hz, stereo, fltp, 127 kb/s (default)
    Metadata:
    handler_name    : SoundHandler
    Successfully opened the file.
    Parsing a group of options: input file /storage/sdcard0/test/watermark.png.
    Successfully parsed a group of options.
    Opening an input file: /storage/sdcard0/test/watermark.png.
    [AVIOContext @ 0x12870f0] Statistics: 26515 bytes read, 0 seeks
    Input #1, image2, from '/storage/sdcard0/test/watermark.png':
    Duration: 00:00:00.04, start: 0.000000, bitrate: N/A
    Stream #1:0, 1, 1/25: Video: png, rgba, 400x170, 1/25, 25 tbr, 25 tbn, 25 tbc
    Successfully opened the file.
    Parsing a group of options: output file /storage/sdcard0/test/hsgjr_watermark.mp4.
    Applying option map (set input stream mapping) with argument [out].
    Applying option map (set input stream mapping) with argument 0:a.
    Applying option codec:a (codec name) with argument copy.
    Successfully parsed a group of options.
    Opening an output file: /storage/sdcard0/test/hsgjr_watermark.mp4.
    [AVFilterGraph @ 0x127d5f0] No such filter: '"'
    Error configuring filters.
    [AVIOContext @ 0x127d2b0] Statistics: 67296 bytes read, 2 seeks

    The output is better than the previous one but I think I'm missing something.

    SOLUTION : I removed the quote from the filter_complex argument and it worked.

    Here is the working command :

    $ ffmpeg -y -i /storage/sdcard0/test/hsgjr_export.mp4 -i /storage/sdcard0/test/watermark.png -filter_complex [0:v][1:v]overlay=main_w-overlay_w-10:main_h-overlay_h-10[out] -map [out] -map 0:a -codec:a copy /storage/sdcard0/test/hsgjr_watermark.mp4