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  • Is Google Analytics Accurate ? 6 Important Caveats

    8 novembre 2022, par Erin

    It’s no secret that accurate website analytics is crucial for growing your online business — and Google Analytics is often the go-to source for insights. 

    But is Google Analytics data accurate ? Can you fully trust the provided numbers ? Here’s a detailed explainer.

    How Accurate is Google Analytics ? A Data-Backed Answer 

    When properly configured, Google Analytics (Universal Analytics and Google Analytics 4) is moderately accurate for global traffic collection. That said : Google Analytics doesn’t accurately report European traffic. 

    According to GDPR provisions, sites using GA products must display a cookie consent banner. This consent is required to collect third-party cookies — a tracking mechanism for identifying users across web properties.

    Google Analytics (GA) cannot process data about the user’s visit if they rejected cookies. In such cases, your analytics reports will be incomplete.

    Cookie rejection refers to visitors declining or blocking cookies from ever being collected by a specific website (or within their browser). It immediately affects the accuracy of all metrics in Google Analytics.

    Google Analytics is not accurate in locations where cookie consent to tracking is legally required. Most consumers don’t like disruptive cookie banners or harbour concerns about their privacy — and chose to reject tracking. 

    This leaves businesses with incomplete data, which, in turn, results in : 

    • Lower traffic counts as you’re not collecting 100% of the visitor data. 
    • Loss of website optimisation capabilities. You can’t make data-backed decisions due to inconsistent reporting

    For the above reasons, many companies now consider cookieless website tracking apps that don’t require consent screen displays. 

    Why is Google Analytics Not Accurate ? 6 Causes and Solutions 

    A high rejection rate of cookie banners is the main reason for inaccurate Google Analytics reporting. In addition, your account settings can also hinder Google Analytics’ accuracy.

    If your analytics data looks wonky, check for these six Google Analytics accuracy problems. 

    You Need to Secure Consent to Cookies Collection 

    To be GDPR-compliant, you must display a cookie consent screen to all European users. Likewise, other jurisdictions and industries require similar measures for user data collection. 

    This is a nuisance for many businesses since cookie rejection undermines their remarketing capabilities. Hence, some try to maximise cookie acceptance rates with dark patterns. For example : hide the option to decline tracking or make the texts too small. 

    Cookie consent banner examples
    Banner on the left doesn’t provide an evident option to reject all cookies and nudges the user to accept tracking. Banner on the right does a better job explaining the purpose of data collection and offers a straightforward yes/no selection

    Sadly, not everyone’s treating users with respect. A joint study by German and American researchers found that only 11% of US websites (from a sample of 5,000+) use GDPR-compliant cookie banners.

    As a result, many users aren’t aware of the background data collection to which they have (or have not) given consent. Another analysis of 200,000 cookies discovered that 70% of third-party marketing cookies transfer user data outside of the EU — a practice in breach of GDPR.

    Naturally, data regulators and activities are after this issue. In April 2022, Google was pressured to introduce a ‘reject all’ cookies button to all of its products (a €150 million compliance fine likely helped with that). Whereas, noyb has lodged over 220 complaints against individual websites with deceptive cookie consent banners.

    The takeaway ? Messing up with the cookie consent mechanism can get you in legal trouble. Don’t use sneaky banners as there are better ways to collect website traffic statistics. 

    Solution : Try Matomo GDPR-Friendly Analytics 

    Fill in the gaps in your traffic analytics with Matomo – a fully GDPR-compliant product that doesn’t rely on third-party cookies for tracking web visitors. Because of how it is designed, the French data protection authority (CNIL) confirmed that Matomo can be used to collect data without tracking consent.

    With Matomo, you can track website users without asking for cookie consent. And when you do, we supply you with a compact, compliant, non-disruptive cookie banner design. 

    Your Google Tag Isn’t Embedded Correctly 

    Google Tag (gtag.js) is a web tracking script that sends data to your Google Analytics, Google Ads and Google Marketing Platform.

    A corrupted gtag.js installation can create two accuracy issues : 

    • Duplicate page tracking 
    • Missing script installation 

    Is there a way to tell if you’re affected ?

    Yes. You may have duplicate scripts installed if you have a very low bounce rate on most website pages (below 15% – 20%). The above can happen if you’re using a WordPress GA plugin and additionally embed gtag.js straight in your website code. 

    A tell-tale sign of a missing script on some pages is low/no traffic stats. Google alerts you about this with a banner : 

    Google Analytics alerts

    Solution : Use Available Troubleshooting Tools 

    Use Google Analytics Debugger extension to analyse pages with low bounce rates. Use the search bar to locate duplicate code-tracking elements. 

    Alternatively, you can use Google Tag Assistant for diagnosing snippet install and troubleshooting issues on individual pages. 

    If the above didn’t work, re-install your analytics script

    Machine Learning and Blended Data Are Applied

    Google Analytics 4 (GA4) relies a lot on machine learning and algorithmic predictions.

    By applying Google’s advanced machine learning models, the new Analytics can automatically alert you to significant trends in your data. [...] For example, it calculates churn probability so you can more efficiently invest in retaining customers.

    On the surface, the above sounds exciting. In practice, Google’s application of predictive algorithms means you’re not seeing actual data. 

    To offer a variation of cookieless tracking, Google algorithms close the gaps in reporting by creating models (i.e., data-backed predictions) instead of reporting on actual user behaviours. Therefore, your GA4 numbers may not be accurate.

    For bigger web properties (think websites with 1+ million users), Google also relies on data sampling — a practice of extrapolating data analytics, based on a data subset, rather than the entire dataset. Once again, this can lead to inconsistencies in reporting with some numbers (e.g., average conversion rates) being inflated or downplayed. 

    Solution : Try an Alternative Website Analytics App 

    Unlike GA4, Matomo reports consist of 100% unsampled data. All the aggregated reporting you see is based on real user data (not guesstimation). 

    Moreover, you can migrate from Universal Analytics (UA) to Matomo without losing access to your historical records. GA4 doesn’t yet have any backward compatibility.

    Spam and Bot Traffic Isn’t Filtered Out 

    Surprise ! 42% of all Internet traffic is generated by bots, of which 27.7% are bad ones.

    Good bots (aka crawlers) do essential web “housekeeping” tasks like indexing web pages. Bad bots distribute malware, spam contact forms, hack user accounts and do other nasty stuff. 

    A lot of such spam bots are designed specifically for web analytics apps. The goal ? Flood your dashboard with bogus data in hopes of getting some return action from your side. 

    Types of Google Analytics Spam :

    • Referral spam. Spambots hijack the referrer, displayed in your GA referral traffic report to indicate a page visit from some random website (which didn’t actually occur). 
    • Event spam. Bots generate fake events with free language entries enticing you to visit their website. 
    • Ghost traffic spam. Malicious parties can also inject fake pageviews, containing URLs that they want you to click. 

    Obviously, such spammy entities distort the real website analytics numbers. 

    Solution : Set Up Bot/Spam Filters 

    Google Analytics 4 has automatic filtering of bot traffic enabled for all tracked Web and App properties. 

    But if you’re using Universal Analytics, you’ll have to manually configure spam filtering. First, create a new view and then set up a custom filter. Program it to exclude :

    • Filter Field : Request URI
    • Filter Pattern : Bot traffic URL

    Once you’ve configured everything, validate the results using Verify this filter feature. Then repeat the process for other fishy URLs, hostnames and IP addresses. 

    You Don’t Filter Internal Traffic 

    Your team(s) spend a lot of time on your website — and their sporadic behaviours can impair your traffic counts and other website metrics.

    To keep your data “employee-free”, exclude traffic from : 

    • Your corporate IPs addresses 
    • Known personal IPs of employees (for remote workers) 

    If you also have a separate stage version of your website, you should also filter out all traffic coming from it. Your developers, contractors and marketing people spend a lot of time fiddling with your website. This can cause a big discrepancy in average time on page and engagement rates. 

    Solution : Set Internal Traffic Filters 

    Google provides instructions for excluding internal traffic from your reports using IPv4/IPv6 address filters. 

    Google Analytics IP filters

    Session Timeouts After 30 Minutes 

    After 30 minutes of inactivity, Google Analytics tracking sessions start over. Inactivity means no recorded interaction hits during this time. 

    Session timeouts can be a problem for some websites as users often pin a tab to check it back later. Because of this, you can count the same user twice or more — and this leads to skewed reporting. 

    Solution : Programme Custom Timeout Sessions

    You can codify custom cookie timeout sessions with the following code snippets : 

    Final Thoughts 

    Thanks to its scale and longevity, Google Analytics has some strong sides, but its data accuracy isn’t 100% perfect.

    The inability to capture analytics data from users who don’t consent to cookie tracking and data sampling applied to bigger web properties may be a deal-breaker for your business. 

    If that’s the case, try Matomo — a GDPR-compliant, accurate web analytics solution. Start your 21-day free trial now. No credit card required.

  • 5-Step Conversion Rate Optimisation Checklist

    27 octobre 2023, par Erin

    Did you know the average conversion rate across e-commerce businesses in August 2023 was 2.03% ? In the past year, conversion rates have increased by 0.39%.

    Make no mistake. Just because conversion rates are higher this year doesn’t make it any easier to convert visitors.

    Cracking the secrets to improving conversion rates is crucial to running a successful website or business.

    Your site is the digital headquarters all of your marketing efforts funnel toward. With every visitor comes an opportunity to convert them into a lead (or sale).

    Keep reading if you want to improve your lead generation or convert more visitors into customers. In this article, we’ll break down a simple five-step conversion rate optimisation checklist you need to follow to maximise your conversions.

    What is conversion rate optimisation ?

    Before we dive into the steps you need to follow to optimise your conversions, let’s back up and talk conversion rate optimisation.

    Conversion rate optimisation, or CRO for short, is the process of increasing the number of website visitors who take a specific action. 

    In most cases, this means :

    • Turning more visitors into leads by getting them to join an email list
    • Convincing a visitor to fill out a contact form for a consultation
    • Converting a visitor into a paying customer by purchasing a product

    However, conversion rate optimisation can be used for any action you want someone to take on your site. That could be downloading a free guide, clicking on a specific link, commenting on a blog post or sharing your website with a friend.

    Why following a CRO checklist is important

    Conversion rate optimisation is both a valuable practice and an absolute necessity for any business or marketer. While it can be a bit complex, especially when you start diving into A/B testing, there are a variety of advantages :

    Get the most out of your efforts

    When all is said and done, if you can’t convert the traffic already coming to your site, dumping a ton of time and resources into traffic generation (whether paid or organic) won’t solve your problem.

    Instead, you need to look at the root of the problem : your conversion rate.

    By doubling down on conversions and following a conversion rate optimisation checklist, you’ll get the greatest result for the effort you’re already putting into your site.

    Increase audience size

    To increase your audience size, you need to increase your traffic, right ? Not exactly.

    While your audience may be considered people who have seen your content or follow you on social media, a high-value audience is one you can market to directly on an ongoing basis.

    Your website gives you the playground to convert visitors into high-value audience members. This is done by creating conversion-focused email signup forms and optimising your website for sale conversions.

    Generate more sales

    Boosting sales through CRO is the core objective. By optimising product pages, simplifying the checkout process, and employing persuasive strategies, you can systematically increase your sales and maximise the value of your existing traffic.

    Reduce customer acquisition costs (CAC)

    With conversion optimisation, you can convert a higher percentage of your website visitors into paid customers. Even if you don’t spend more on acquiring new customers, you’ll be able to generate more sales overall. 

    The result is that your customer acquisition costs will drop, allowing you to increase your total acquisitions to your customer base.

    Improve profitability

    While reduced customer acquisition costs mean you can pour more money into customer acquisition at a cheaper rate, you could simply maintain your costs while driving sales, resulting in increased profitability.

    If you can spend the same amount on acquisition but bring in 20% more customers (due to using a CRO checklist), your profit margins will automatically increase.

    5-step CRO checklist

    To double down on conversion rate optimisation, you need to follow a checklist to ensure you don’t miss any major optimisation opportunities.

    The checklist below is designed to help you systematically optimise your website, ensuring you make the most of your traffic by continuously refining its performance.

    1. Forms

    Analysing and optimising your website’s forms is crucial for enhancing conversion rates. Understanding how visitors interact with your forms can uncover pain points and help you streamline the conversion process.

    Ever wonder where your visitors drop off on your forms ? It could be due to lengthy, time-consuming fields or overly complex forms, leading to a frustrating user experience and lower conversion rate. Whatever the reason, you need the right tools to uncover the root of the issue.

    By leveraging Form Analytics, you gain powerful insights into user behaviour and can identify areas where people may encounter difficulties.

    Form Analytics provides the insights to discover :

    • Average time spent on each field : This metric helps you understand where users may be struggling or spending too much time. By optimising these fields, you can streamline the form, reduce user frustration and increase conversions.
    • Identifying drop-off points : Understanding where users drop off provides insights into which form fields may need improvement. Addressing these drop-off points can increase the conversion rate.
    • Unneeded fields with a high blank submission rate : Discovering fields left blank upon submission can highlight areas for simplification. By eliminating unnecessary fields, you can create more concise and user-friendly forms that may entice more visitors to engage with the form.

    Hear first-hand how Concrete CMS achieve 3x more leads with insights from Form Analytics. 

    These data-driven insights empower you to optimise your forms, remove guesswork and settle debates about form design. By fine-tuning and streamlining your forms, you can ensure a smoother path to conversion and maximise your success in converting more visitors.

    Try Matomo for Free

    Get the web insights you need, without compromising data accuracy.

    No credit card required

    2. Copywriting

    Another crucial element you need to test is your copywriting. Your copywriting is the foundation of your entire website. It helps communicate to your audience what you have to offer and why they need to take action.

    You need to ensure you have a good offer. This isn’t just the product or service you’re putting out there. It’s the complete package. It includes the product, rewards, a unique guarantee, customer service, packaging and promotions.

    Start testing your copy with your headlines. Look at the headers and test different phrases to convert more potential customers into paying customers.

    Here are a few tips to optimise your copy for more conversions :

    • Ensure copy is relevant to your headline and vice versa.
    • Write short words, short sentences and short paragraphs.
    • Use bullets and subheaders to make the copy easy to skim.
    • Don’t focus too heavily on optimising for search engines (SEO). Instead, write for humans.
    • Focus on writing about benefits, not features.
    • Write about how your offer solves the pain points of your audience.

    You can test your copy in several areas once you’ve begun testing your headers – your subheaders, body copy, signup forms and product pages (if you’re e-commerce).

    3. Media : videos and audio

    Next, testing out different media types is crucial. This means incorporating videos and audio into your content.

    Don’t just take a random guess by throwing stuff against the wall, hoping it sticks. Instead, you should use data to develop impactful content.

    Look at your Media Analytics reports in your website analytics solution and see what media people spend the most time on. See what kind of video or audio content already impacts conversions.

    Humans are highly visual. You should craft your content so it’s easy to digest. Instead of covering your website in huge chunks of text, split up your copy with engaging content like videos.

    High-quality videos and audio recordings allow your readers to consume more of your content easily, and help persuade them to take action on your site.

    4. Calls to action (CTA)

    This brings us to our next point : your call to action (CTA).

    Are you trying to convert more prospects into leads ? Want to turn more leads into customers ? Trying to get more email subscribers ? Or do you want to generate more sales every month ?

    You could write the most compelling offer flooded with beautiful images, videos and CRO tactics. But your efforts will go to waste if you don’t include a compelling CTA.

    An example of a CTA

    Here are a few tips to optimise your CTAs :

    • Keep them congruent on a single web page (e.g., don’t sell a hat and a sweater on the same page, as it can be confusing).
    • Place at least one CTA above the fold on your web pages.
    • Include benefits in your CTA. Rather than “Buy Now,” try “Buy Now to Get 30% Off.”
    • It’s better to be clear and concise than too fancy and unique.

    Optimising your call to action isn’t just about your copywriting. It’s also about design. Test different fonts, sizes, and visual elements like borders, icons and background colours.

    5. Web design

    Your site design will impact how well your visitors convert. You could have incredible copywriting, but if your site is laid out poorly, it will drive people away.

    You must ensure your copy and visual content fit your website design well.

    The first place you need to start with your site is your homepage design.

    Your site design consists of the theme or template, colour scheme and other visual elements that can be optimised to improve conversions.

    Here are a few tips to keep in mind when optimising your website design :

    • Use a colour scheme that’s pleasant rather than too distracting or extreme.
    • Ensure your design doesn’t remove the text’s clarity but makes it easier to read.
    • When in doubt, start with black text on a white background (the opposite rarely works).
    • Keep plenty of whitespace in between design elements.
    • When in doubt about font size, start by testing a larger size.
    • Design mobile-first rather than desktop-first.

    Finally, it’s critical to ensure your website is easy to navigate. Good design is all about the user experience. Is it easy to find what they’re looking for ? Simplify steps to reduce the need to click, and your conversions will increase.

    Start optimising your website for conversions

    If you’re looking to get the most out of the traffic on your site by converting more visitors into leads or customers, following this 5-step CRO checklist will help you take steps in the right direction.

    Just remember conversion rate optimisation is an ongoing process. It’s not a one-time deal. To succeed, you need to test quickly, analyse the impact and do more of what’s working and less of what’s not.

    To optimise your website for better conversion rates, you need the right tools that provide accurate data and insights to effectively increase conversions. With Matomo, you gain access to web analytics and CRO features like Form Analytics and Media Analytics, designed to enhance your conversion rate optimisation efforts. 

    Try Matomo free for 21 days and take your conversion rate to the next level. No credit card required.

  • A Comprehensive Guide to Robust Digital Marketing Analytics

    30 octobre 2023, par Erin

    First impressions are everything. This is not only true for dating and job interviews but also for your digital marketing strategy. Like a poorly planned resume getting tossed in the “no thank you” pile, 38% of visitors to your website will stop engaging with your content if they find the layout unpleasant. Thankfully, digital marketers can access data that can be harnessed to optimise websites and turn those “no thank you’s” into “absolutely’s.”

    So, how can we transform raw data into valuable insights that pay off ? The key is web analytics tools that can help you make sense of it all while collecting data ethically. In this article, we’ll equip you with ways to take your digital marketing strategy to the next level with the power of web analytics.

    What are the different types of digital marketing analytics ?

    Digital marketing analytics are like a cipher into the complex behaviour of your buyers. Digital marketing analytics help collect, analyse and interpret data from any touchpoint you interact with your buyers online. Whether you’re trying to gauge the effectiveness of a new email marketing campaign or improve your mobile app layout, there’s a way for you to make use of the insights you gain. 

    As we go through the eight commonly known types of digital marketing analytics, please note we’ll primarily focus on what falls under the umbrella of web analytics. 

    1. Web analytics help you better understand how users interact with your website. Good web analytics tools will help you understand user behaviour while securely handling user data. 
    2. Learn more about the effectiveness of your organisation’s social media platforms with social media analytics. Social media analytics include user engagement, post reach and audience demographics. 
    3. Email marketing analytics help you see how email campaigns are being engaged with.
    4. Search engine optimisation (SEO) analytics help you understand your website’s visibility in search engine results pages (SERPs). 
    5. Pay-per-click (PPC) analytics measure the performance of paid advertising campaigns.
    6. Content marketing analytics focus on how your content is performing with your audience. 
    7. Customer analytics helps organisations identify and examine buyer behaviour to retain the biggest spenders. 
    8. Mobile app analytics track user interactions within mobile applications. 

    Choosing which digital marketing analytics tools are the best fit for your organisation is not an easy task. When making these decisions, it’s critical to remember the ethical implications of data collection. Although data insights can be invaluable to your organisation, they won’t be of much use if you lose the trust of your users. 

    Tips and best practices for developing robust digital marketing analytics 

    So, what separates top-notch, robust digital marketing analytics from the rest ? We’ve already touched on it, but a big part involves respecting user privacy and ethically handling data. Data security should be on your list of priorities, alongside conversion rate optimisation when developing a digital marketing strategy. In this section, we will examine best practices for using digital marketing analytics while retaining user trust.

    Lightbulb with a target in the center being struck by arrows

    Clear objectives

    Before comparing digital marketing analytics tools, you should define clear and measurable goals. Try asking yourself what you need your digital marketing analytics strategy to accomplish. Do you want to improve conversion rates while remaining data compliant ? Maybe you’ve noticed users are not engaging with your platform and want to fix that. Save yourself time and energy by focusing on the most relevant pain points and areas of improvement.

    Choose the right tools for the job

    Don’t just base your decision on what other people tell you. Take the tool for a test drive — free trials allow you to test features and user interfaces and learn more about the platform before committing. When choosing digital marketing analytics tools, look for ones that ensure compliance with privacy laws like GDPR.

    Don’t overlook data compliance

    GDPR ensures organisations prioritise data protection and privacy. You could be fined up to €20 million, or 4% of the previous year’s revenue for violations. Without data compliance practices, you can say goodbye to the time and money spent on digital marketing strategies. 

    Don’t sacrifice data quality and accuracy

    Inaccurate and low-quality data can taint your analysis, making it hard to glean valuable insights from your digital marketing analytics efforts. Regularly audit and clean your data to remove inaccuracies and inconsistencies. Address data discrepancies promptly to maintain the integrity of your analytics. Data validation measures also help to filter out inaccurate data.

    Communicate your findings

    Having insights is one thing ; effectively communicating complex data findings is just as important. Customise dashboards to display key metrics aligned with your objectives. Make sure to automate reports, allowing stakeholders to stay updated without manual intervention. 

    Understand the user journey

    To optimise your conversion rates, you need to understand the user journey. Start by analysing visitors interactions with your website — this will help you identify conversion bottlenecks in your sales or lead generation processes. Implement A/B testing for landing page optimisation, refining elements like call-to-action buttons or copy, and leverage Form Analytics to make informed, data-driven improvements to your forms.

    Continuous improvement

    Learn from the data insights you gain, and iterate your marketing strategies based on the findings. Stay updated with evolving web analytics trends and technologies to leverage new growth opportunities.

    Why you need web analytics to support your digital marketing analytics toolbox

    You wouldn’t set out on a roadtrip without a map, right ? Digital marketing analytics without insights into how users interact with your website are just as useless. Used ethically, web analytics tools can be an invaluable addition to your digital marketing analytics toolbox. 

    The data collected via web analytics reveals user interactions with your website. These could include anything from how long visitors stay on your page to their actions while browsing your website. Web analytics tools help you gather and understand this data so you can better understand buyer preferences. It’s like a domino effect : the more you understand your buyers and user behaviour, the better you can assess the effectiveness of your digital content and campaigns. 

    Web analytics reveal user behaviour, highlighting navigation patterns and drop-off points. Understanding these patterns helps you refine website layout and content, improving engagement and conversions for a seamless user experience.

    Magnifying glass examining various screens that contain data

    Concrete CMS harnessed the power of web analytics, specifically Form Analytics, to uncover a crucial insight within their user onboarding process. Their data revealed a significant issue : the “address” input field was causing visitors to drop off and not complete the form, severely impacting the overall onboarding experience and conversion rate.

    Armed with these insights, Concrete CMS made targeted optimisations to the form, resulting in a substantial transformation. By addressing the specific issue identified through Form Analytics, they achieved an impressive outcome – a threefold increase in lead generation.

    This case is a great example of how web analytics can uncover customer needs and preferences and positively impact conversion rates. 

    Ethical implications of digital marketing analytics

    As we’ve touched on, digital marketing analytics are a powerful tool to help better understand online user behaviour. With great power comes great responsibility, however, and it’s a legal and ethical obligation for organisations to protect individual privacy rights. Let’s get into the benefits of practising ethical digital marketing analytics and the potential risks of not respecting user privacy : 

    • If someone uses your digital platform and then opens their email one day to find it filled with random targeted ad campaigns, they won’t be happy. Avoid losing user trust — and facing a potential lawsuit — by informing users what their data will be used for. Give them the option to consent to opt-in or opt-out of letting you use their personal information. If users are also assured you’ll safeguard personal information against unauthorised access, they’ll be more likely to trust you to handle their data securely.
    • Protecting data against breaches means investing in technology that will let you end-to-end encrypt and securely store data. Other important data-security best practices include access control, backing up data regularly and network and physical security of assets.
    • A fine line separates digital marketing analytics and misusing user data — many companies have gotten into big trouble for crossing it. (By big trouble, we mean millions of dollars in fines.) When it comes to digital marketing analytics, you should never cut corners when it comes to user privacy and data security. This balance involves understanding what data can be collected and what should be collected and respecting user boundaries and preferences.

    Learn more 

    We discussed a lot of facets of digital marketing analytics, namely how to develop a robust digital marketing strategy while prioritising data compliance. With Matomo, you can protect user data and respect user privacy while gaining invaluable insights into user behaviour. Save your organisation time and money by investing in a web analytics solution that gives you the best of both worlds. 

    If you’re ready to begin using ethical and robust digital marketing analytics on your website, try Matomo. Start your 21-day free trial now — no credit card required.