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• 4 ways to create more effective funnels

  24 février 2020, par Jake Thornton — Uncategorized

  Accurately measuring the success of your customer’s journey on your website is vital to increasing conversions and having the best outcome for your business. When it comes to website analytics, the Funnels feature is the best place to start measuring each touch point in the customer journey. From here you’ll find out where you lose your visitors so you can make changes to your website and convert more in the future.

  The funnels feature lets you measure the steps (actions, events and pages) your users go through to reach the desired outcomes you want them to achieve. This gives you valuable insights into the desired journey for your customers. 

  When creating a funnel with the funnels feature, you anticipate the customer journey that you want to measure, for example : 

  Step 1 – Visitor lands on your homepage and sees the promotion you’re offering. 
  Step 2 – They click the call-to-action (CTA) button which leads them to information on the product
  Step 3 – They add the product to their cart
  Step 4 – They fill in their personal information and credit card details
  Step 5 – They click the “pay now” button

  From here you can see exactly how many visitors you lose between each step. Then you can implement new techniques to decrease these drop-offs and evaluate the success of your changes over time.

  But what about the non-conventional routes to conversion ?

  That’s right, visitors can end up in all different directions on your website. It’s important to use other features in Matomo to discover these popular pathways your visitors may be taking before the point of conversion.

  Here are 4 Matomo features for discovering important alternative funnels on your website :

  Transitions

  The transitions feature lets you visualise mini funnels on selected pages. You can see how visitors landed on a specific page, and then where they moved on to from this specific page.

  First you need to identify the page(s) that sells your product or service the most. 

  Whether it’s your homepage, a product page or an information page on your services. The transitions feature will then show you the before and after pathways visitors are already taking to get from page to page

  

  The transitions feature is located under Behaviour – Pages. Find the important page you would like to analyse and click on the Transitions icon.

  

  In the example above, you’ll see 18% of visitors who entered from internal pages came from the homepage, which you may have already suspected as the first step in your conversion funnel.

  However, the exact same % of visitors are also entering through a blog post article called /best-of-the-best/

  In this case, it highlights the importance of creating funnels with popular blog posts as the first step in the funnel. Your visitors may have found this post through social media, a search engine etc. Whatever the case, your blog posts could be your biggest influencer for conversions on your website.

  >> Learn more about Transitions

  Page Overlay

  The overlay feature lets you see exactly where visitors are clicking on your landing pages which moves them either in the right or wrong direction in the conversion funnel. 

  If you see a high percentage of clicks to a page that’s off the beaten track from your desired conversion funnel, use the Funnels feature to follow this pathway and analyse how they get back to the pathway you initially intended them to take.

  

  The best thing about the page overlay feature is the visualisation showing the results on the landing page itself. This gives you an idea of where they may be getting distracted by the wrong content.

  You can locate the page overlay feature beside the transitions feature, shown in the screenshot below.

  

  The page overlay feature also gives you a summary of the pageviews, clicks, bounce rates, exit rates and average time spent on page, so you can measure the overall success of each page in the display menu.

  >> Learn more about Page Overlay

  Users Flow

  If you’re looking to see many of the most popular pathways your visitors are taking all at once, then Users Flow is a powerful feature which shows this visualisation.

  Note : For Matomo On-Premise users, Users Flow is a premium feature. More information here.

  

  The thicker the blue line between interactions means the more popular the pathway is. 

  Here you can see how visitors are navigating their way through your website before converting, this presenting clear steps in the conversion funnel that require monitoring and improving on to ensure your efforts are going into the right areas on your website.

  >> Learn more about Users Flow

  Row Evolution

  Another important feature to use which is integrated within the funnels feature, is row evolution which shows you important changes in your user’s behaviour over time.

  

  Having row evolution integrated within the funnels feature gives you a big advantage as it lets you measure the specific metrics and landing pages within your conversion funnel.

  

  You’ll be able to see the increases and decreases in entries and exits to your landing page, as well as increases and decreases in the number of visitors who proceed to the next step in the funnel, and the conversion rate %.

  You’ll also be able to add annotations so you can note all the changes you make to your landing pages over time and quickly identify how these changes impacted your conversion funnels.

  >>Learn more about Row Evolution

  Continually create more and more funnels !

  Measuring the success of the desired pathway you want your customers to take is crucial to ensure you are presenting the best possible user experience for your visitors.

  However, creating funnels for the less desired pathways is equally important. This way you’ll discover popular journeys your visitors are taking within your website you weren’t previously aware of, and can monitor them to make sure they still work in the future. You’ll be able to fix pain points easier and find faster ways to get visitors back on the right track to converting.

• 5 perfect feature combinations to use with Heatmaps and Session Recordings

  28 janvier 2020, par Jake Thornton — Uncategorized

  Gaining valuable insights by simply creating a heatmap or setting up recordings on your most important web pages is a good start, but using the Heatmaps and Session Recordings features in combination with other Matomo features is where the real magic happens.

  If you’re serious about significantly increasing conversions on your website to impact your bottom line, you need to accurately answer these questions :

  1. Are you analysing the most important pages that influence conversions ?
  2. Are you segmenting heatmaps and recordings towards your most valuable visitors ? 
  3. Are you using these features to create better customer journeys ?
  4. Have you identified current pain points for visitors before setting up heatmaps and recordings ?
  5. Are you learning what content resonates best for your audience ?

  With Matomo Analytics, you have the ability to integrate heatmaps and session recordings with all the features of a powerful web analytics platform, which means you get the complete picture of your visitor’s experience of your website.

  Here are five features that work with Heatmaps and Session Recordings to maximise conversions :

  1. Behaviour feature with Heatmaps

  Before creating heatmaps on pages you think are most important to your website, first check out Behaviour – Pages. Here you get valuable information around unique pageviews, bounce rate, average time on page and exit rates for every page on your website.

  Use this data as your starting point for heatmaps. Here you’ll identify current pain points for your visitors before using heatmaps to analyse their interactions on these pages.

  Here’s how to use the behaviour feature to determine which pages to setup heatmaps on :

  

  • Make sure you know what pages are generating the most unique page views, it could be your blog rather than your homepage
  • Which pages have the highest bounce rates – can you make some quick changes above-the-fold and see if this makes a difference
  • When the average time on page is high, why are visitors so engaged with these pages ? What keeps them reading ? Setup a heatmap to learn more
  • Reduce exit rates by moving them along to other pages on your website
  • Determine some milestones you want to achieve e.g. use heatmaps as your visual guide to improve average time on page, bounce rates and exit rates. A milestone could be that the exit rate for your previous blog was 34%, work towards getting this down to 30%

  Learn more about the Behaviour feature

  2. Ecommerce feature and Custom Segments

  If you run an ecommerce business, you may want to learn only about visitors who are more likely to be your customers. For example, if you find 65% of product sales come from customers based in New York, but visits to your product pages are from every state in the USA, how can you learn more specifically about visitors only from New York ?

  Using Segments to target a particular audience :

  • First, make sure you have created heatmaps and recordings on the popular product pages you want to learn about your visitor’s interactions
  • Note : Make sure the segment you create generates enough pageviews to apply a heatmap for more accurate results. We recommend a minimum of 1,000 page views per sample size.
  • Then create a custom Segment – search Ecommerce and find the Product Name and select the product. Learn how to do this here.

  

  Click on ‘Add a new segment’ or on the ‘edit’ link next to an existing segment name to open the segment editor :

  

  Click on any item on the left to see the list of information you can segment by. In this case search “City”, then select “Is” and in the third column search “New York” (example in the image above) :

  

  You can also use the search box at the bottom to search through the whole list.

  • This will give you insights across the Matomo platform based only on customers who purchased this product
  • Then go to the Ecommerce feature – and find Sales. Here you will learn what your most popular locations are for your product sales.

  

  • Once you know the location you want to segment, go back and update the custom Segment you just created. Click on the edit pencil icon and update it by selecting Add AND condition, and add the sub group you would like to track on the product page. In this example, select City – New York. Click Save & Apply.

  Now you should have successfully created a segment for your popular product page with visitors only from New York.

  Check out the heatmap or recordings you created for this page. You may be very surprised to see how this segment engaged with your website compared to all website visitors.

  Note : If you run a lead generation website you can use the Goals feature instead of Ecommerce to track the success metrics you need.

  Learn more about Segmentation

  3. Visitor Profiles within Session Recordings

  Seeing visitor location, device, OS and browser for your recordings is very valuable, but it’s even more valuable to integrate visitor profiles with session recordings as you get to see everything that visitor has done on your website … ever ! 

  What pages they visited before/after the recording, what actions they took, how long they spent on your website etc. All this is captured in the visitor profile of every individual session recording so you can see where exactly engaged viewers are in their journey with your business, for example :

  • How has this visitor behaved on your website in the past ? 
  • Is this visitor already a customer ? 
  • Is this the visitors first time to your website and
  • What other pages on your website are they interested in seeing in this session ?

  Use the visitor profiles feature within session recordings to understand the users better when watching each session.

  You get the full picture of what role the page you recorded played in the overall experience of your website’s visitor. And more importantly, to see if they took the desired action you wanted them to take.

  

  Learn more about Visitor Profiles

  4. Funnels feature (premium feature)

  The Funnels feature lets you see the customer journey from the first entry page through to the conversion page.

  

  Once you create a funnel, you can see the % of visitors who drop off between pages on their way to converting.

  In our example, you may then see page one to page two has a drop-off rate of 47%. Page two to page three 95% users drop-off rate and page three to page four 97.3% users drop-off rate.

  Why is the drop-off rate so high from page two to page three and why is the drop-off rate so low from page three to page four ?

  So, you may need to simplify things on page one because you may unknowingly be offering your visitor an easy way out of the funnel. Maybe the visitor is stuck reading your content and not understanding the value of your offering.

  Small tip for session recordings …

  With session recordings especially you can see firsthand through live recordings where exactly visitors click away from the page which exits them from your conversion funnel. Take note to see if this is a recurring issue with other visitors, then take action into fixing this hole.

  Whatever the case, work towards reducing drop-off rates through your conversion funnels by discovering where the problems exist, make changes and learn how these changes affect engagement through heatmaps and recordings.

  Learn more about Funnels

  5. A/B Testing feature (premium feature)

  Following on from the example with the Funnels feature, once you identify there is a problem in your conversion funnel, how do you know what is preventing visitors from taking an action that pushes them to the next page in the funnel ? You need to test different variations of content to see what works best for your visitors.

  A/B Testing lets you test a variety of things, including :

  • different headlines 
  • less copy vs more copy 
  • different call-to-actions
  • different colour schemes
  • entirely different page layouts

  

  Once you’ve created two or more variations of specific landing pages in the conversion funnel, see how visitors interacted differently between the variations of landing pages through your heatmaps and recordings.

  

  You may see that your visitors have scrolled further down the page because more content was provided or an important CTA button was clicked more due to a colour change. Whatever the case, using A/B testing with heatmaps and session recordings is an effective combination for increasing user engagement.

  Learn more about A/B Testing

  The conversion rate optimization (CRO) strategy

  CRO is the process of learning what the most valuable content/aspect of your website is and how to best optimize this for your visitors to increase conversion chances. 

  Heatmaps and session recordings play a vital role in this strategy, but it’s how you work these features in tandem with other valuable Matomo features that will give you the most actionable insights you need to grow your business.

  Want to learn how to create an effective CRO strategy ?

  Learn CRO strategies

• How do i set a strict audio bitrate when encoding ?

  11 janvier 2020, par Draconius

  I’m encoding with ffmpeg and my audio bitrate varies somewhat, even tho I’m using -b:a 224K it differs with +-1 or 2 kb/s in the finished product. Is there a way to set a strict bitrate ? My OCD made me write this post.

  Here is my encoding parameters :

  -c:v libx264 -preset fast -profile:v high -level 4.0 -crf 23 -x264opts cabac=1:ref=4:vbv_maxrate=15000:vbv_bufsize=31250 -coder 1 -pix_fmt yuv420p -r 24000/1001 -use_editlist 0 -movflags +faststart -g 30 -bf 2 -map 0:1 -map 0:2 -map 0:3 -c:a aac -b:a 224K -ar 48K -ac 2 -profile:a aac_low