Recherche avancée

Sur d’autres sites (7665)

• Introducing the Matomo Connector for Looker Studio (Formerly Google Data Studio)

  26 janvier 2024, par Erin — Community

  Explore Matomo data like never before with the official Matomo Connector for Looker Studio. Matomo users can now securely display accurate web analytics data in Looker Studio for free.

  Connect Matomo to Looker Studio (formerly known as Google Data Studio) in a few clicks and start building dashboards instantly. Get access to a range of data visualisation capabilities and chart types in Looker Studio’s easy-to-use interface. 

  Leave behind manual, error-prone spreadsheet entries and disparate data. With the Matomo Connector for Looker Studio, you get unified, automated reporting and interactive dashboards for faster insights and smoother collaboration.

  What sets the official Matomo Connector for Looker Studio apart ?

  Our open-source connector puts security first by providing a reliable connection without relying on third-party intermediaries. It’s free, with no hidden charges, and no limits on the number of users or Matomo instances. Connect as many instances as you need. 

  Plus, our Support team is here anytime you need help.

  

  Who is this connector made for ?

  The Matomo Connector for Looker Studio is a good fit for institutions and corporations using Looker Studio, NGOs handling multiple entities, marketing agencies with various clients, and small to medium-sized businesses with advanced data practices.

  When is this connector not the best fit ?

  If you prioritise privacy and compliance, this might not be the right fit. The Looker Studio app operates on Google servers, and while we don’t log or store any data, privacy considerations should be carefully evaluated. Transferring data, especially visitor data, to external platforms can have privacy implications.

  Getting started

  Check out our documentation for an easy setup.

  To help, we’ve also created a template report so you can visualise your Matomo data instantly.

  Here’s how to get started :

  1. Visit the demo template report in Looker Studio
  2. Click the more options button then Make a copy

  

  3. Click Create data source within the New Data Source dropdown.

  

  4. Connect your Matomo (Full Connection Guide)
  5. Select the API > Main Metrics report
  6. Click Connect and then Add to Report
  7. Click Copy Report to finalise

  For additional support, visit our Matomo Looker Studio forum or reach out to our Looker Studio support team via email at support-lookerstudio@matomo.org

• How to Conduct a Customer Journey Analysis (Step-by-Step)

  9 mai 2024, par Erin

  Your customers are everything.

  Treat them right, and you can generate recurring revenue for years. Treat them wrong ; you’ll be spinning your wheels and dealing with churn.

  How do you give your customers the best experience possible so they want to stick around ?

  Improve their customer experience.

  How ?

  By conducting a customer journey analysis.

  When you know how your customers experience your business, you can improve it to meet and exceed customer expectations.

  In this guide, we’ll break down how the customer journey works and give you a step-by-step guide to conduct a thorough customer journey analysis so you can grow your brand.

  What is a customer journey analysis ?

  Every customer you’ve ever served went on a journey to find you.

  From the moment they first heard of you, to the point that they became a customer. 

  Everything in between is the customer journey.

  A customer journey analysis is how you track and analyse how your customers use different channels to interact with your brand.

  

  Analysing your customer journey involves identifying the customer’s different touchpoints with your business so you can understand how it impacts their experience. 

  This means looking at every moment they interacted with your brand before, during and after a sale to help you gain actionable insights into their experience and improve it to reach your business objectives.

  Your customers go through specific customer touchpoints you can track. By analysing this customer journey from a bird’s eye view, you can get a clear picture of the entire customer experience.

  4 benefits of customer journey analysis

  Before we dive into the different steps involved in a customer journey analysis, let’s talk about why it’s vital to analyse the customer journey.

  By regularly analysing your customer journey, you’ll be able to improve the entire customer experience with practical insights, allowing you to :

  Understand your customers better

  What’s one key trait all successful businesses have ?

  They understand their customers.

  By analysing your customer journey regularly, you’ll gain new insights into their wants, needs, desires and behaviours, allowing you to serve them better. These insights will show you what led them to buy a product (or not).

  For example, through conducting a customer journey analysis, a company might find out that customers who come from LinkedIn are more likely to buy than those coming from Facebook.

  Find flaws in your customer journey

  Nobody wants to hear they have flaws. But the reality is your customer journey likely has a few flaws you could improve.

  By conducting customer journey analysis consistently, you’ll be able to pinpoint precisely where you’re losing prospects along the way. 

  For example, you may discover you’re losing customers through Facebook Ads. Or you may find your email strategy isn’t as good as it used to be.

  But it’s not just about the channel. It could be a transition between two channels. For example, you may have great engagement on Instagram but are not converting them into email subscribers. The issue may be that your transition between the two channels has a leak.

  Or you may find that prospects using certain devices (i.e., mobile, tablet, desktop) have lower conversions. This might be due to design and formatting issues across different devices.

  By looking closely at your customer journey and the different customer touchpoints, you’ll see issues preventing prospects from turning into leads or customers from returning to buy again as loyal customers.

  Gain insights into how you can improve your brand

  Your customer journey analysis won’t leave you with a list of problems. Instead, you’ll have a list of opportunities.

  Since you’ll be able to better understand your customers and where they’re falling off the sales funnel, you’ll have new insights into how you can improve the experience and grow your brand.

  For example, maybe you notice that your visitors are getting stuck at one stage of the customer journey and you’re trying to find out why.

  So, you leverage Matomo’s heatmaps, sessions recordings and scroll depth to find out more.

  In the case below, we can see that Matomo’s scroll map is showing that only 65% of the visitors are reaching the main call to action (to write a review). 

  

  To try to push for higher conversions and get more reviews, we could consider moving that button higher up on the page, ideally above the fold.

  Rather than guessing what’s preventing conversions, you can use user behaviour analytics to “step in our user’s shoes” so you can optimise faster and with confidence.

  Try Matomo for Free

  Get the web insights you need, without compromising data accuracy.

  Start for free

  No credit card required

  Grow your revenue

  By taking charge of your customer journey, you can implement different strategies that will help you increase your reach, gain more prospects, convert more prospects into customers and turn regulars into loyal customers.

  Using customer journey analysis will help you optimise those different touchpoints to maximise the ROI of your channels and get the most out of each marketing activity you implement.

  7 steps to conduct a customer journey analysis

  Now that you know the importance of conducting a customer journey analysis regularly, let’s dive into how to implement an analysis.

  Here are the seven steps you can take to analyse the customer journey to improve your customer experience :

  

  1. Map out your customer journey

  Your first step to conducting an effective customer journey analysis is to map your entire customer journey.

  Customer journey mapping means looking at several factors :

  • Buying process
  • Customer actions
  • Buying emotions
  • Buying pain points
  • Solutions

  Once you have an overview of your customer journey maps, you’ll gain insights into your customers, their interests and how they interact with your brand. 

  After this, it’s time to dive into the touchpoints.

  2. Identify all the customer touchpoints 

  To improve your customer journey, you need to know every touchpoint a customer can (and does) make with your brand.

  This means taking note of every single channel and medium they use to communicate with your brand :

  • Website
  • Social media
  • Search engines (SEO)
  • Email marketing
  • Paid advertising
  • And more

  Essentially, anywhere you communicate and interact with your customers is fair game to analyse.

  If you want to analyse your entire sales funnel, you can try Matomo, a privacy-friendly web analytics tool. 

  You should make sure to split up your touchpoints into different customer journey stages :

  • Awareness
  • Consideration
  • Conversion
  • Advocacy

  Then, it’s time to move on to how customers interact on these channels.

  Try Matomo for Free

  Get the web insights you need, without compromising data accuracy.

  Start for free

  No credit card required

  3. Measure how customers interact on each channel

  To understand the customer journey, you can’t just know where your customers interact with you. You end up learning how they’re interacting.

  This is only possible by measuring customer interactions.

  How ?

  By using a web analytics tool like Matomo.

  With Matomo, you can track every customer action on your website.

  This means anytime they :

  • Visit your website
  • View a web page
  • Click a link
  • Fill out a form
  • Purchase a product
  • View different media
  • And more

  You should analyse your engagement on your website, apps and other channels, like email and social media.

  4. Implement marketing attribution

  Now that you know where your customers are and how they interact, it’s time to analyse the effectiveness of each channel based on your conversion rates.

  Implementing marketing attribution (or multi-touch attribution) is a great way to do this.

  Attribution is how you determine which channels led to a conversion.

  While single-touch attribution models credit one channel for a conversion, marketing attribution gives credit to a few channels.

  For example, let’s say Bob is looking for a new bank. He sees an Instagram post and finds himself on HSBC’s website. After looking at a few web pages, he attends a webinar hosted by HSBC on financial planning and investment strategies. One week later, he gets an email from HSBC following up on the webinar. Then, he decides to sign up for HSBC’s online banking.

  Single touch attribution would attribute 100% of the conversion to email, which doesn’t show the whole picture. Marketing attribution would credit all channels : social media, website content, webinars and email.

  Matomo offers multiple attribution models. These models leverage different weighting factors, like time decay or linear, so that you can allocate credit to each touchpoint based on its impact.

  Matomo’s multi-touch attribution reports give you in-depth insights into how revenue is distributed across different channels. These detailed reports help you analyse each channel’s contribution to revenue generation so you can optimise the customer journey and improve business outcomes.

  Try Matomo for Free

  Get the web insights you need, without compromising data accuracy.

  Start for free

  No credit card required

  5. Use a funnels report to find where visitors are leaving

  Once you set up your marketing attribution, it’s time to analyse where visitors are falling off.

  You can leverage Matomo funnels to find out the conversion rate at each step of the journey on your website. Funnel reports can help you see exactly where visitors are falling through the cracks so you can increase conversions.

  6. Analyse why visitors aren’t converting

  Once you can see where visitors are leaving, you can start to understand why.

  For example, let’s say you analyse your funnels report in Matomo and see your landing page is experiencing the highest level of drop-offs.

  

  You can also use form analytics to find out why users aren’t converting on your landing pages – a crucial part of the customer journey.

  7. A/B test to improve the customer journey

  The final step to improve your customer journey is to conduct A/B tests. These are tests where you test one version of a landing page to see which one converts better, drives more traffic, or generates more revenue.

  For example, you could create two versions of a header on your website and drive 50% of your traffic to each version. Then, once you’ve got your winner, you can keep that as your new landing page.

  

  Using the data from your A/B tests, you can optimise your customer journey to help convert more prospects into customers.

  Use Matomo to improve your customer journey analysis

  Now that you understand why it’s important to conduct customer journey analysis regularly and how it works, it’s time to put this into practice.

  To improve the customer journey, you need to understand what’s happening at each stage of your funnel. 

  Matomo gives you insights into your customer journey so you can improve website performance and convert more visitors into customers.

  Used by over 1 million websites, Matomo is the leading privacy-friendly web analytics solution in the world. 

  Matomo provides you with accurate, unsampled data so you understand exactly what’s going on with your website performance.

  The best part ?

  It’s easy to use and is compliant with the strictest privacy regulations.

  Try Matomo free for 21-days and start Improving your customer journey. No credit card required.

  Try Matomo for Free

  21 day free trial. No credit card required.

  
  

  Your email address
  

  Your website address
  

  Your Analytics subdomain will be .matomo.cloud (change)

  Choose your analytics subdomain
  

  .matomo.cloud

  I accept the terms and conditions and data processing agreement (DPA)

  
  Your information will be used to create an account on our cloud service. For more information please consult our privacy policy.
  
  
  

  Start improving your websites now

  

• Consent Mode v2 : Everything You Need to Know

  7 mai 2024, par Alex — Analytics Tips

  Confused about Consent Mode v2 and its impact on your website analytics ? You’re not the only one. 

  Google’s latest update has left many scratching their heads about data privacy and tracking. 

  In this blog, we’re getting straight to the point. We’ll break down what Consent Mode v2 is, how it works, and the impact it has.

  What is Consent Mode ?

  What exaclty is Google Consent Mode and why is there so much buzz surrounding it ? This question has been frustrating analysts and marketers worldwide since the beginning of this year. 

  Consent Mode is the solution from Google designed to manage data collection on websites in accordance with user privacy requirements.

  This mode enables website owners to customise how Google tags respond to users’ consent status for cookie usage. At its core, Consent Mode adheres to privacy regulations such as GDPR in Europe and CCPA in California, without significant loss of analytical data.

  

  How does Consent Mode work ?

  Consent Mode operates by adjusting the behaviour of tags on a website depending on whether consent for cookie usage is provided or not. If a user does not consent to the use of analytical or advertising cookies, Google tags automatically switch to collecting a limited amount of data, ensuring privacy compliance.

  This approach allows for continued valuable insights into website traffic and user behavior, even if users opt out of most tracking cookies.

  What types of consent are available in Consent Mode ?

  As of 6 March 2024, Consent Mode v2 has become the current standard (and in terms of utilising Google Advertising Services, practically mandatory), indicating the incorporation of four consent types :

  1. ad_storage : allows for the collection and storage of data necessary for delivering personalised ads based on user actions.
  2. ad_user_data : pertains to the collection and usage of data that can be associated with the user for ad customisation and optimisation.
  3. ad_personalization : permits the use of user data for ad personalisation and providing more relevant content.
  4. analytics_storage : relates to the collection and storage of data for analytics, enabling websites to analyse user behaviour and enhance user experience.

  Additionally, in Consent Mode v2, there are two modes :

  1. Basic Consent Mode : in which Google tags are not used for personalised advertising and measurements if consent is not obtained.
  2. Advanced Consent Mode : allows Google tags to utilise anonymised data for personalised advertising campaigns and measurements, even if consent is not obtained.

  What is Consent Mode v2 ? (And how does it differ from Consent Mode v1 ?)

  Consent Mode v2 is an improved version of the original Consent Mode, offering enhanced customisation capabilities and better compliance with privacy requirements. 

  The new version introduces additional consent configuration parameters, allowing for even more precise control over which data is collected and how it’s used. The key difference between Consent Mode v2 and Consent Mode v1 lies in more granular consent management, making this tool even more flexible and powerful in safeguarding personal data.

  In Consent Mode v2, the existing markers (ad_storage and analytics_storage) are accompanied by two new markers :

  1. ad_user_data – does the user agree to their personal data being utilized for advertising purposes ?
  2. ad_personalization – does the user agree to their data being employed for remarketing ?

  In contrast to ad_storage and analytics_storage, these markers don’t directly affect how the tags operate on the site itself. 

  They serve as additional directives sent alongside the pings to Google services, indicating how user data can be utilised for advertising purposes.

  While ad_storage and analytics_storage serve as upstream qualifiers for data (determining which identifiers are sent with the pings), ad_user_data and ad_personalization serve as downstream instructions for Google services regarding data processing.

  How is the implementation of Consent Mode v2 going ?

  The implementation of Consent Mode v2 is encountering some issues and bugs (as expected). The most important thing to understand :

  1. Advanced Consent Mode v2 is essential if you have traffic and campaigns with Google Ads in the European Union.
  2. If you don’t have substantially large traffic, enabling Advanced Consent Mode v2 will likely result in a traffic drop in GA4 – because this version of consent mode (unlike the basic one) applies behavioural modelling to users who haven’t accepted the use of cookies. And modelling the behaviour requires time.

  The aspect of behavioural modelling in Consent Mode v2 implies the following : the data of users who have declined tracking options begin to be modelled using machine learning. 

  However, training the model requires a suitable data volume. As the Google’s documentation states :

  The property should collect at least 1,000 events per day with analytics_storage=’denied’ for at least 7 days. The property should have at least 1,000 daily users submitting events with analytics_storage=’granted’ for at least 7 of the previous 28 days.

  Largely due to this, the market’s response to the Consent Mode v2 implementation was mixed : many reported a significant drop in traffic in their GA4 and Google Ads reports upon enabling the Advanced mode. Essentially, a portion of the data was lost because Google’s models lacked enough data for training. 

  And from the very beginning of implementation, users regularly report about a few examples of that scenario. If your website doesn’t have enough traffic for behaviour modelling, after Consent Mode v2 switching you will face significant drop in your traffic in Google Ads and GA4 reports. There are a lot of cases of observing 90-95% drop in metrics of users and sessions.

  In a nutshell, you should be prepared for significant data losses if you are planning to switch to Google Consent Mode v2.

  How does Consent Mode v2 impact web analytics ? 

  The transition to Consent Mode v2 alters the methods of user data collection and processing. The main concerns arise from the potential loss of accuracy and completeness of analytical data due to restrictions on the use of cookies and other identifiers when user consent is absent. 

  With Google Consent Mode v2, the data of visitors who have not agreed to tracking will be modelled and may not accurately reflect your actual visitors’ behaviours and actions. So as an analyst or marketer, you will not have true insights into these visitors and the data acquired will be more generalised and less accurate.

  Google Consent Mode v2 appears to be a kind of compromise band-aid solution. 

  It tries to solve these issues by using data modelling and anonymised data collection. However, it’s critical to note that there are specific limitations inherent to the modelling mechanism.

  This complicates the analysis of visitor behavior, advertising campaigns, and website optimisation, ultimately impacting decision-making and resulting in poor website performance and marketing outcomes.

  Wrap up

  Consent Mode v2 is a mechanism of managing Google tag operations based on user consent settings. 

  It’s mandatory if you’re using Google’s advertising services, and optional (at least for Advanced mode) if you don’t advertise on Google Ads. 

  There are particular indications that this technology is unreliable from a GDPR perspective. 

  Using Google Consent Mode will inevitably lead to data losses and inaccuracies in its analysis. 

  In other words, it in some sense jeopardises your business.