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• France rules Google Analytics non-compliant with GDPR

  11 février 2022, par Erin — Privacy

  Breaking news : The French Data Protection Agency, CNIL (Commission nationale de l’informatique et des libertés), has concluded that the use of Google Analytics is illegal under GDPR. The CNIL has begun issuing formal notices to website managers using Google Analytics.

  This follows the January 2022 Austrian Data Protection Authority’s decision to declare Google Analytics illegal to use under GDPR.

  Google Analytics GDPR breaches continue to spread through the EU

  Since the invalidation of the Privacy Shield framework, an agreement between the EU and US that allowed the transfer of data to certified US companies, the CNIL and other EU data protection authorities have received numerous complaints regarding data transfers collected during visits to websites using Google Analytics.

  "It’s interesting to see that the different European Data Protection Authorities all come to the same conclusion : the use of Google Analytics is illegal. There is a European task force and we assume that this action is coordinated and other authorities will decide similarly."

  About the CNIL’s decision

  In this model case, the CNIL has found that an unnamed website’s use of Google Analytics is non-compliant with GDPR because it had breached Article 44 which prohibits the transfer of personal data beyond the EU, unless the recipient country can prove adequate data protection. 

  Under the GDPR, personal data covers a range of identifiers including email address, race, gender, phone number to name a few, but the less obvious identifiers include IP addresses or cookie IDs, for instance. 

  The CNIL’s decision was based on the fact that the US does not meet GDPR sufficient levels of data protection as a result of US surveillance laws. Therefore, the unnamed website’s use of Google Analytics created risks for their website visitors when their personal data was exported to the US. 

  At the time of writing, it is unknown if the CNIL has issued a fine for the GDPR breach. However, the website manager of the unnamed website has been ordered by the CNIL to comply with the GDPR and, if necessary, stop using Google Analytics under the current conditions.

  "One thing we’re certain of is that these decisions will continue to roll out throughout the EU and potentially beyond.

  Other countries are imposing their own privacy regulations that closely mirror the GDPR like Brazil’s General Data Protection Law (LGPD), India’s Data Protection Bill, New Zealand’s Privacy Act and Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA) to name a few.”

  The CNIL offers an evaluation programme to help website managers determine whether web analytics solutions are exempt from collecting data prior to users’ agreement to opt-in through consent screens. Matomo, for instance, is a leading Google Analytics alternative that has been recommended by CNIL and is exempt from tracking consent. 

  

  English translation : “This is why I anticipated this announcement, gradually moving the analytics of my sites to @matomo_org since several weeks !

  “The @CNIL believes that the use of @googleanalytics is a violation of #GDPR”

  Immediate action required for Google Analytics users

  The CNIL and other EU-based data protection authorities have made their stance on Google Analytics clear and inaction will likely result in fines, which under the GDPR, can be up to €20 million or 4% of the organisation’s global turnover – whichever is higher.

  Based on the CNIL’s formal notice to the model case’s website manager, Google Analytics users should take immediate action to remove any chances of personal data being transferred to the US or find a Google Analytics alternative that is GDPR compliant. 

  

  English translation : “The CNIL considers that the use of Google Analytics is a violation of the GDPR. I use @matomo_org and I welcome it *winking face* It will squeal tires among growthackers who are slaughtering. Opportunity to look at alternative tools”

  Ready to begin your journey to GDPR compliance with Matomo ? Start your 21-day free trial now (no credit card required) and take advantage of our Google Analytics importer so you don’t lose any of your historical data. 

  Try 21-day free Cloud trial

  What does this mean for Matomo users ?

  As the GDPR continues to evolve, our users can rest assured that Matomo will be at the forefront of these changes. With Matomo Cloud, all data is stored in the EU or in your country of choice when you self-host on your own servers with Matomo On-Premise.

  Conclusion

  Google is in the EU’s crosshairs and organisations that continue to use their tools will be the one’s left to clean up the mess – not Google. Now is the time to act. Search for a Google Analytics alternative and close your compliance gaps today. 

  Join over 1 million other websites using Matomo now. Give Matomo a try with a 21-day free trial – no credit card required. 

  Try 21-day free Cloud trial

  We’d like to also bring attention to the privacy-fighting efforts from noyb and Max Schrems, as this should not go unnoticed. noyb is an independent, non-profit organisation that relies on the support of individuals. Support privacy by supporting noyb – donate or become a member now. 

  Contact details for media :

  For quotes or interviews, please email marketing@matomo.org

• How to configure and validate a Funnel in Piwik Analytics

  16 janvier 2017, par InnoCraft — Community

  In the last blog post we have covered how the conversion Funnel plugin enriches your Piwik experience. This post will focus on how to configure and validate your funnel in Piwik so you get the correct data when you view the funnel reports. When you set up a funnel, it is crucial to have it configured correctly as the funnel report will be only as good as its configuration. When we built this Funnel feature, we focused on making the configuration and validation real simple because it is so important to get it right.

  To recap quickly : A Funnel defines a series of steps that you expect your visitors to take on their way to converting a goal or a sale. Funnels, a premium feature for Piwik developed by InnoCraft, lets you define funnels so you can improve your websites and mobile apps based on this data. Learn more about Funnel.

  Configuring a funnel

  As you will notice Funnels integrates nicely into the Piwik Goals management. You can configure a funnel whenever you create or update a goal. You can access the Goals Management either via “Administration => Goals” or via the reporting menu “Goals => Manage”. Then click on either “Add a new goal” or select an existing goal to edit it. At the bottom of the goal form, you will see a new row letting you configure a funnel. As with all our premium features we focused on displaying lots of inline help and explain directly in the UI what a funnel is about, what the steps are in order to configure a funnel, how a funnel helps you and more. This lets you use the Funnel feature even if you have never created or analyzed a funnel before.

  Preparing your Funnel configuration

  Before starting to configure a Funnel we usually have a brainstorm session identifying the funnels on a website or app and the paths we expect users to take there. Once we have identified each step, we click through those identified pages in our website and we note the URLs for each page as the URLs will be needed when you configure a funnel.

  Setting up a Goal

  Once we have finished the planning phase it is time to log into Piwik. We start by either adding a new goal or selecting an existing goal. If you are unfamiliar with setting up goals, have a look at the Piwik Goals user guide. At the bottom of a goal form when you create or update a goal, you can configure your funnel. The UI will first explain you everything about Funnels, what they are, how they help you and which steps you need to take in order to configure it.

  Configuring Funnel steps

  We start by configuring the steps we have identified in the planning phase. Those are the steps we expect our users to take when they convert a goal or purchase something. Now we need to add a step for each page we expect users to take, each step consists of a name and a pattern.

  The name will be shown to you in the funnel reporting so think of a good name that describes each step best, for example “Product”, “Cart”, “Checkout” and “Order”.

  The pattern is needed to define when a visitor will enter this step. Here it comes in handy to have already notes for each URL from the planning phase. You can select lots of different patterns based on “URL Path”, “URL” and “URL parameter”. For example “URL starts with”, “Path ends with”, “URL contains”, “URL matches the regular expression”, and more. Most tools make this configuration unnecessarily hard because they only allow you to choose from one or two patterns (only complicated pattern like regular expressions) and they don’t let you validate whether the URL you have in mind actually matches the pattern. There are three ways to validate your step configurations.

  

  Validating funnel steps

  When we configure a funnel, we validate our steps in the following three ways.

  1. Via the help icon next to the step configuration

  When you click on the help icon, you will receive valuable tips about configuring steps, what “required” means and how to match popular pages. It will also show you a list of all URLs that were tracked in your Piwik in the past and match your specified pattern. For example say you specify a pattern “Path starts with /products”, then Piwik will list all URLs that were tracked in the past matching this pattern. This lets you validate whether your pattern actually matches the URLs you had in mind. It will also show you if the pattern doesn’t match any known URL which can indicate that your configuration may be wrong.

  

  2. Via the URL validator

  Below the steps configuration you find a form field that lets you enter any URL.

  

  We recommend to enter each URL that you have noted before in the planning phase. Once you enter a URL, the configurations will be validated immediately and the result will be shown to you in the step configuration. When a step matches your specified URL, the background will become green, when a step does not match the URL, the background will be red.

  

  If the URL does not match the expected step, simply change your step configuration and the steps will be re-validated as you change the configuration. This way you will see instantly as soon as you got the configuration right.

  What you don’t want is that either all of your steps don’t match (red background) or that several steps match a certain URL (green background). When several step match one URL, then one visitor might enter several funnel steps on just one page. This usually indicates a problem with the step configuration.

  3. Manual funnel validation

  After we have created or updated the goal (more about this soon), we always test a funnel configuration manually. This means we now open our website and click through the pages that we hand in mind and check afterwards whether the steps we took actually appear in the funnel report as expected. This is just another safety net to make sure your funnel configuration is right.

  It is really crucial to have a correct funnel configuration as otherwise the shown data in the funnel reports might not be as helpful. That’s why we focused so much on making the validation part real easy.

  Activating and saving the funnel

  Once you are happy with your configuration, it is time to activate your funnel. As soon as you activate your funnel, a report for this funnel will be generated and the links and reports for this funnel will be visible in the UI. If you are later no longer interested in the funnel, simply deactivate the funnel so it won’t appear in the reporting UI anymore.

  

  To save your funnel configuration simply click on either “Add goal” or “Update goal”. The funnel will be automatically saved whenever you update your goal.

  Goals Management

  The funnel plugin also enriches the list of goals in the Piwik goal management. At a glance you can see whether a funnel for a goal is configured and activated (green tick in the funnel column), whether a funnel is configured but not activated (grey tick in the funnel column) or whether no funnel is configured for a goal (no tick at all).

  

  How to get Funnels and related features

  You can get Funnels on the Piwik Marketplace. If you want to learn more about Funnels you might be also interested in the Funnel User Guide and the Funnel FAQ.

  Similar to Funnels we also offer Users Flow which lets you visualize the flow of your users and visitors across several interactions.

• Révision 19236 : Le nom du fichier de status dump doit prendre abs(id_auteur) car pendant la rest...

  11 avril 2012, par cedric -