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  • How to Check Website Traffic : A Complete Guide

    26 février, par Daniel Crough — Analytics Tips, Marketing

    If you want to learn about the health of your website and the success of your digital marketing initiatives, there are few better ways than checking your website traffic.

    Checking website traffic is a great way to get a dopamine hit when things are up. And it’s a great way to troubleshoot problems when things go down. It’s also a critical data source for marketing and web teams. But to get the most out of it, you need reliable data sources, the ability to track them over time and a way to monitor the competition.

    This article explains how to check website traffic (for your site and your competitors), explores nine tools that can help and discusses why some methods are better than others.

    Why check website traffic ?

    Dopamine hits aside, monitoring website traffic is crucial to a business — even for a primarily brick-and-mortar operation. In this internet age, customers and prospects are far more likely to research a company online before buying anything.

    SOCi’s 2024 Consumer Behavior Index found that 8 in 10 US consumers use the internet to search for local businesses at least once a week. And Statista found that 55% of UK shoppers always do some online research before making a major purchase.

    And trend lines suggest these numbers are likely to continue climbing. Businesses need to know what’s happening on their sites, and that’s difficult to achieve without traffic data.

    Indeed, website data allows companies to better understand their target audiences, measure the effectiveness of marketing efforts and channels, and identify areas of the website that need work.

    Let’s dig into those ideas in a little more detail.

    2025 Ethical Marketing Guide image with a mobile phone and a call to action button to download.

    Benchmark site performance

    Keeping regular tabs on traffic levels is a great way to track a website’s performance over time. It can help with planning for the future and identifying current problems.

    For instance, rising traffic levels may mean expanding the business’s offering or investing in more inventory. On the flip side, decreasing traffic levels may suggest it’s time to revamp marketing strategies or look into issues impacting SEO.

    Analyse user behaviour

    Checking website traffic, user behaviour, and other metrics shows marketing managers how users interact with the website. These traffic stats can help answer questions like :

    • Which pages are users visiting ?
    • Which CTAs are they clicking on ?
    • Which page elements encourage users to take the desired actions ?

    It can also identify issues contributing to high bounce rates or declines in search rankings.

    The better user behaviour is understood, the easier it is to give visitors what they want. For example, the data could reveal that users spend more time on landing pages than blogs. These valuable insights can be used to optimise blog content and improve performance.

    Improve the user experience

    Once user behaviour is well understood, it’s easier to make adjustments, update content and improve the overall user experience. This also allows companies to create more personalised customer experiences, which can lead to growth. Research shows companies that get personalisation right generate 40% more revenue from those activities than average players.

    That could take the form of sweeping changes like rearranging a website’s navigation bar based on user behaviour. It could also be personalisation that uses analytics to transform sections or entire pages based on individual user behaviour.

    Optimise digital marketing strategies

    Knowing current traffic levels and how they trend over time helps teams set benchmarks and prioritise marketing efforts.

    Monthly traffic reports can inform SEO efforts and benefit marketing attribution. For example, they could indicate when the time is right to double down on organic traffic or when the better strategy would be to invest more in PPC advertising.

    Increasing organic traffic levels from other countries can help businesses identify new marketing opportunities. If traffic levels from a neighbouring country or a growing market increase significantly, it could be time for a cross-border campaign.

    Filter unwanted traffic

    A significant chunk of every website’s traffic comes from bots and other unwanted sources. This can compromise the quality of website data and make it harder to draw useful insights. While it’s nearly impossible to get rid of this traffic completely, many analytics tools have features to filter it out of the stats.

    Why check competitors’ website traffic

    Websites are windows into businesses and their strategies. That’s why monitoring traffic and other metrics drawn from competitors is essential.

    There’s a lot to learn from the competition, both good and bad. What competitors do well can be replicated, and learning from the elements they get wrong can help you avoid making the same mistakes.

    • Strategic planning : Looking at traffic on specific pages can offer insight into potential marketing campaigns and highlight gaps in the market that may be worth attacking. Looking at their organic, paid, social and referral traffic levels can highlight opportunities for growth or pinpoint the reasons for success in a particular area.
    • Benchmarking : Looking at website traffic in isolation can lack context. Monitoring other sites’ engagement metrics, like bounce rate and average session duration, can give you an inside look at the competition, which can help you set realistic performance goals and benchmarks.
    • Product Development : Significant traffic volume on certain pages can indicate shifts in demand and market trends, which may inform the development of new products or services. For example, if a competitive dog food supplier ranks well for the term “organic dog food”, that might be something to consider when formulating new products.
    • Audience demographics : Comparing audience demographics between competitors can highlight opportunities and help a business narrow down its target audience. This guides messaging and campaign strategies to capture specific audience segments.
    • Keyword opportunities : Examining the keywords driving the most traffic to a competitor’s website can help you uncover untapped SEO potential for your website. Analysing top-performing content on competing sites can help identify content improvement strategies to pull traffic away from competitors.
    • Partnerships : Referrals are an often overlooked traffic metric. High volumes of such traffic indicate successful partnerships between competitors and third parties, which is a model worth emulating.

    7 key website traffic metrics to track

    Traffic metrics are not a case of one-size-fits-all. Those that are important today may not be tomorrow. It all depends on the priorities and goals at any one moment. That said, there are a few traffic metrics that always matter to some degree.

    • New visitors : These are users who have never visited the website before. They are a great sign that marketing efforts are working and the website is reaching more people. But it’s also important to track how they behave on the website to ensure the site caters effectively to the needs of new visitors.
    • Returning visitors : Returning visitors are coming back to the website for a reason : either they like the content they find or want to buy something. Either way, it’s excellent news. The more returning visitors, the better.
    • Bounce rate : This measures how many users leave the website without taking action. Different analytics tools measure this metric differently.
    • Session duration : This is the time users spend on the website, which can reveal whether they find the site engaging. And when considered alongside the next metric, it can be especially insightful.
    • Pages per session : This measures the average number of pages users visit on a website. The more pages they visit and the longer users spend on the website, the more engaging it is.
    • Traffic source : Traffic can come from various sources (organic, direct, social media, referral, etc.). Knowing the highest sources of referral traffic can help analyse and prioritise marketing efforts.
    • User demographics : This shows who visits a website, what device they use, what country they come from, etc. While most website traffic will come from the countries targeted by marketing, an influx of new users from other countries can open the door to new opportunities.

    9 tools to check website traffic

    There are thousands of different web analytics tools that can provide decent website traffic analysis and functionality checks. They all use a similar combination of sophisticated algorithms, data collection techniques, statistical analysis and machine learning to deliver insights into visitor behaviour and site performance.

    Most web analytics tools work by embedding bits of JavaScript or other tracking codes into a website. When users land on a website, it gathers data such as page views, session duration, and specific interactions. Many also use cookies to identify returning visitors, which lets them monitor user behaviour over time.

    Many tools offer advanced event-tracking functionality. This captures specific actions, like clicks or form submissions, and provides a more granular view of engagement. The data is then statistically analysed to spot trends and calculate key metrics like bounce rates and conversion rates.

    Some web analytics tools use machine learning to predict future user behaviour based on historical patterns. Others aggregate data to provide insights via charts comparing website performance with selected competitors’ websites.

    This section explores nine popular tools for checking website traffic and highlights their unique features and benefits.

    1. Checking website traffic with Google Analytics

    Google Analytics is usually the first place to start for anyone looking to check their website traffic. It’s free to use, incredibly popular and offers a wide range of traffic reports.

    It breaks down historical traffic data in many different ways. It can split traffic by acquisition channel (organic, social media, direct, etc.), by country, device or demographic. It also provides real-time traffic reports that offer a snapshot of users on the site right now and over the last 30 minutes.

    GA4’s Traffic acquisition report helps to understand where website and app visitors are coming from.
    GA4’s Traffic acquisition report helps to understand where website and app visitors are coming from. Image source

    Google Analytics may be one of the most popular ways to check website traffic, but it could be better. Google Analytics 4 (GA4) is difficult to use compared to its predecessor, and it also imposes data tracking limits in accordance with privacy laws. If users refuse cookie consent, Google Analytics won’t record those visits. In other words, using Google Analytics alone doesn’t provide a complete view of the traffic.

    Screenshot of a google analytics dashboard
    GA4 can also help to pinpoint the pages and screens that receive the most traffic. Image source

    Also, GA4 relies on sampling when processing large datasets or complex queries. When the volume of data exceeds certain thresholds, it only considers a subset of the data to generate reports instead of processing every single data point.

    There are pros and cons to this approach. While it speeds up analysis and reduces the load on the system, it can also lead to inaccuracies in insights delivered. When analysing traffic patterns over a busy period, GA4 may only use a portion of the data to calculate and then extrapolate metrics.

    As a result, trends or anomalies might be overlooked or misconstrued, which could mean missed opportunities or poor decisions. That’s why it’s important to use Google Analytics alongside other web analytics tools (like Matomo) that don’t suffer from the same privacy issues. That way, it’s possible to track every single user who visits the website.

    2. Checking website traffic with Google Search Console

    Google Search Console is a free tool that analyses a website’s Google search traffic. The top-line report shows how many times the website has appeared in Google Search, how many clicks it has received, the average clickthrough rate and its average position in the search results.

    Google Search Console can reveal keyword patterns and spikes in interest Image source

    It’s a great way to understand what the website ranks for and how much traffic organic rankings generate. It will also show which pages are indexed in Google and whether there are any crawling errors.

    Unfortunately, Google Search Console is limited if a complete view of traffic is needed. While the search traffic can be analysed in great detail, it will not report how users who access the website behave on it.

    3. Checking website traffic with Similarweb

    Similarweb is a website analysis tool that estimates the total traffic of any site on the internet. It is one of the best traffic checker tools for estimating how much web traffic competitors receive.

    What’s great about Similarweb is that it estimates total traffic, not just traffic from search engines like many SEO tools. It even breaks down traffic by different channels for easy comparison.

    Similarweb’s dashboard reveals how traffic levels increase or decrease month-over-month. Image source

    Similarweb provides an estimate of total visits, bounce rate, the average number of pages users view per visit and the average duration on the site. The company also has a free browser extension that continues checking website traffic estimates while the user is browsing the web.

    Similarweb is free to use, up to a point. However, to get the most out of this tool, you must upgrade to the premium plan, which starts at $125 per user per month.

    The price isn’t Similarweb’s only downside. Ultimately, it provides reasonably accurate estimates but is no match for a comprehensive traffic analytics tool.

    4. Checking website traffic with Semrush

    Semrush is a collection of marketing solutions for online businesses. Its Traffic Analytics tool checks the website traffic of up to 100 sites and compares that data side-by-side. For each site, it reveals the top pages, the regions from which most of the traffic comes, and the locations from which the most referrals come.

    Semrush also gathers insights into competitors’ audiences and their activity, especially activity that overlaps between the sites being checked. It extracts and analyses comprehensive data on organic and paid search, social media, and backlinks.

    screenshot showing traffic estimates with SEMrush
    Semrush’s traffic analytics monitors traffic stats for competitor websites. Image source

    However, there are notable downsides. Semrush can be pricey, with plans starting at about $119.95 per month or $1,199.40 annually. This cost may be prohibitive for smaller businesses or freelancers. Still, a free version offers most of the functionality but with a limited number of daily reports.

    5. Checking website traffic with Ahrefs

    Ahrefs‘s biggest strength is its organic traffic estimation capabilities. It estimates monthly visits from Google worldwide, Google keywords in the top 100 that a website ranks for, and traffic value via equivalence to PPC.

    Ahrefs’ SEO dashboard uses trend graphs to show how projects are performing. Image source

    Ahrefs bases its estimates on ranking data from a database of 12 billion keywords, which is why it is so powerful. It generates a detailed report that includes organic traffic estimates, backlink data, and top-performing keywords.

    However, the numbers produced by Ahrefs are estimates based on the available data and won’t always be 100% accurate. This is particularly true for smaller or newer websites that lack the data volumes needed for accuracy.

    It’s a great SEO marketing tool that’s free to use within certain limits, but there is some value in registering for a paid plan. There are several options, beginning with the $129 per month Lite plan and extending to the Enterprise Plan for $1,499 monthly.

    6. Checking website traffic with Serpstat

    Serpstat is an SEO solution that grew from a simple keyword research tool. It offers more comprehensive features to help businesses understand their website’s performance. It helps improve a site’s visibility through tools for rank tracking, keyword research, traffic checking, backlink analysis, and site auditing.

    Image of Serpstat’s Domain Analytics dashboard
    Serpstat’s Domain Analytics dashboard shows trends over a 12-month period. Image source

    It provides metrics like estimated monthly visits, traffic sources (organic, paid, and referral), and insights into top-performing pages. Serpstat also offers competitor analysis features that help to identify market trends and refine growth strategies. However, like Ahrefs, the numbers provided are estimates, which are only as good as the depth of data from which they are derived.

    The free version is fine for basic analysis, but signing up for one of the paid plans is advisable for commercial use. Pricing ranges from $59 per month to a monthly fee of $479 for the Agency plan. There is an option to pay annually at a discount.

    7. Checking website traffic with SEO PowerSuite

    SEO PowerSuite also goes some distance beyond just website traffic checking. As the name implies, it’s a suite of tools to improve website rankings.

    Image of the Rank Tracker’s SEO dashboard
    Rank Tracker’s SEO dashboard reveals organic session growth over time. Image source.

    There are four tools in the suite :

    • Rank Tracker enables tracking a website’s search engine rankings across multiple keywords and search engines.
    • WebSite Auditor offers SEO analysis of website pages and recommends actions to boost performance.
    • SEO SpyGlass analyses a website’s backlink profile to highlight link-building possibilities that’d help improve performance.
    • LinkAssistant helps identify websites suitable for link-building and recommends viable outreach opportunities.

    SEO PowerSuite has a free plan and two premium plans with varying functionality. The monthly cost could be as much as $139.67, depending on the features needed. Annual pricing options are also available.

    8. Checking website traffic with Ubersuggest

    Ubersuggest is also an SEO-focused tool. It offers website traffic analysis, keyword rankings, backlink profiles, and competitor insights. These are packaged in reports that provide an overview of website traffic, including monthly organic traffic totals and the number of organic keywords the site ranks for. Ubersuggest also offers content suggestions.

    Screenshot of Ubersuggest's Domain Overview Dashboard
    Ubersuggest’s Domain Overview Dashboard provides an overview of a website’s traffic. Image source

    Like other tools in this category, Ubersuggest doesn’t collect comprehensive data, so its numbers are estimates. This means the accuracy can vary. However, it remains a solid choice for providing great insights and enhancing a website’s online presence.

    Like many tools in this category, there is a free version to give potential customers a taste, which is restricted by volume more than features. The paid plans range from around $29 per month for one website on the individual plan to about $99 per month for 8-15 websites on the Enterprise plan. Discounted annual pricing is also an option.

    9. Checking website traffic with MonsterInsights

    MonsterInsights is a tool worth considering for websites built on WordPress because it’s not a website checking tool in the usual sense. It’s a WordPress plugin that simplifies the task by integrating Google Analytics directly into a website.

    MonsterInsights then uses the raw data provided by GA4 to extract actionable insights based on audience preferences and activity. This makes it easier to focus on the relevant metrics for different types of websites. For example, the metrics used to measure a blog site would not be the same as those for an ecommerce site.

    But there are some downsides, too. While the basic version is free, it has limited features, and the most potent functionality requires a premium subscription. Those start at $249 per year for a single site, or the Pro plan at $499 for up to five sites. Agencies looking to work with up to 25 sites are in for $999.

    MonsterInsights’ Analytics Overview offers a snapshot of a website’s traffic volumes. Image source

    There’s another option

    Although many of these tools have free versions, those tend to be heavily restricted, and premium plans can be expensive. A website has to generate serious revenue to deliver a decent return on investment (ROI) to justify the costs.

    As more countries adopt GDPR-like privacy regulations, brands must ensure they’re using compliant, privacy-centric analytics tools.

    Matomo Analytics is one such tool. It’s an ethical, open-source solution that helps you collect accurate data about your website’s traffic and make more informed decisions. This enhances the customer experience and ensures GDPR compliance and user privacy.

    It’s completely free to install as an on-premise solution. Alternatively, there’s the subscription-based Matomo Cloud version.

    How to check website traffic on Matomo

    Apart from a better ROI picture, Matomo offers a more reliable assessment of your website’s traffic than Google Analytics 4. It also provides multiple ways to check organic search traffic :

    • Visits log report
    • Real-time visitor map
    • Visits in real-time report

    Let’s look at all of them one by one.

    The visits log report is a unique rundown of your site’s visitors. It offers a much more granular view than other traffic checker tools, which only show the total number of visitors for a given period.

    Visits log showing a detailed rundown of all website visitors
    Matomo’s Visits Log Report provides a detailed breakdown of all website visitors.

    You can access the visits log report by clicking on the reporting menu and then clicking Visitor and Visits Log. From there, you’ll be able to scroll through every user session and see the following information :

    • The location of the user
    • The total number of actions they took
    • The length of time on site
    • How they arrived at your site
    • The device they used to access your site

    It may be overwhelming if your site receives thousands of visitors at a time. But it’s a great way to understand users at an individual level and appreciate the lifetime activity of specific users.

    The Real-time visitor map shows site visitors’ location for a given timeframe. If you have an international website, it’s a fantastic way to see exactly where your traffic comes from.

    Real-time Map to see the location of users over a given timeframe
    Matomo’s Geo-Location dashboard reveals where website visitors are located. Image source

    You can access the Real-time Visitor Map by clicking Visitor in the main navigation menu and then Real-time Map. The map itself is colour-coded. Larger orange bubbles represent recent visits, and smaller dark orange and grey bubbles represent older visits. The map will refresh every five seconds, and new users appear with a flashing effect.

    If you run TV or radio adverts, Matomo’s Real-time Map provides an immediate read on the effectiveness of your campaign. If your map lights up in the minutes following your ad, you know it’s been effective. It can also help you identify the source of bot attacks, too.

    Finally, the Visits in Real-time report provides a snapshot of who is browsing your website. You can access this report under Visitors > Real-time and add it to your custom dashboards as a widget.

    Open the report, and you’ll see the real-time flow of your site’s users and counters for visits and pageviews over the last 30 minutes and 24 hours. The report refreshes every five seconds with new users added to the top of the report with a fade-in effect.

    Use the Visits in Real-Time report to get a snapshot of your site's most recent visitors
    Matomo’s Visits in Real-time report displays new visits or current visitors viewing a new page. Image source

    The report provides a snapshot of each visitor, including :

    • Whether they are new or returning
    • Their country
    • Their browser
    • Their operating system
    • The number of actions they took
    • The time they spent on the site
    • The channel they came in from
    • Whether the visitor converted a goal

    Why do my traffic reports differ ?

    If you use more than one of the methods above to check your website traffic, you’ll quickly realise that every traffic report differs. In some cases, the reasons are obvious. Any tool that estimates your traffic without adding code to your website is just that : an estimate. Tools like many of those mentioned here will never offer the accuracy of analytics platforms like Matomo and Google Analytics.

    But what about the differences between these analytics platforms themselves ? While each platform records user behaviour differently, significant differences in website traffic reports between analytics platforms are usually due to how each platform handles user privacy.

    A platform like Google Analytics requires users to accept a cookie consent banner to track them. If they accept, great. Google collects all of the data that any other analytics platform does. It may even collect more. However, if users reject cookie consent banners, Google Analytics can’t track them. They simply won’t show up in your traffic reports.

    That doesn’t happen with all analytics platforms, however. A privacy-focused alternative like Matomo doesn’t require cookie consent banners (apart from in the United Kingdom and Germany). Therefore, it can continue to track visitors even after they have rejected a cookie consent screen from Google Analytics. This means virtually all website traffic will be tracked regardless of whether users accept a cookie consent banner. And it’s why traffic reports in Matomo are often much higher than in Google Analytics.

    Matomo doesn't need cookie consent, so you see a complete view of your traffic
    Many adults in the EU refuse to allow tracking for advertising purposes, and most reject cookies when they can. This means different analytics tools can offer vastly different traffic stats.

    Around half (47.32%) of adults in the European Union refuse to allow personal data tracking for advertising purposes, and 95% of people will reject additional cookies when it is easy to do so. So relying on cookies limits your results — and causes you to miss out on valuable user data.

    If you’re serious about using web analytics to improve your website and optimise your marketing campaigns, then it is essential to use another analytics platform alongside Google Analytics.

    What to do if website traffic levels drop

    Experiencing a drop in website traffic can be frustrating, but it happens to everyone at some point. Here’s how to address it :

    • Analyse traffic sources : Use analytics tools to pinpoint where the decline is coming from—organic search, referrals, or social media.
    • Check for technical issues : Look for broken links or slow loading times, which can deter visitors. Tools like Google Search Console can help identify errors.
    • Review recent changes : Consider any recent updates to the website. If something coincided with the drop, it might be worth reverting.
    • Evaluate content quality : Ensure the content is engaging and relevant. Update or improve underperforming posts.
    • Reassess the marketing strategy : The only constant in marketing is change. It’s wise to periodically revisit the balance between paid ads, social media and other vectors to evaluate their effectiveness and adjust the approach.

    It’s perfectly normal for website traffic volumes to fluctuate. Expect it and work with the available tools. Persistence will likely see the traffic volumes rebound.

    Get more accurate traffic reports with Matomo

    There are several methods to check website traffic. Some can provide estimates on your competitors’ traffic levels. Others, like Google Analytics, are free. But data doesn’t lie. Only privacy-focused analytics solutions like Matomo can provide accurate reports that account for every visitor.

    Join over one million organisations using Matomo to check their website traffic accurately and ethically.

    Try Matomo for Free

    Start your 21-day free trial — no credit card required.

  • How to Use Web Analytics to Improve SEO

    5 janvier 2022, par erin — Analytics Tips

    Everyone wants their website to rank highly in Google — and that’s exactly why the world of SEO is so competitive.

    In order to succeed in such a crowded space, it’s essential to equip yourself with the right tools and processes to ensure your website is maximally optimised for search engines.

    If you’d like to improve your website’s SEO rankings, leveraging web analytics is one of the best places to start. Web analytics provides valuable insights to help you assess performance, user behaviour and optimisation opportunities.

    In this blog, we’ll cover :

    The basics of SEO and web analytics

    Before we discuss how to use web analytics for SEO, let’s start with a quick explanation of both.

    SEO (Search Engine Optimisation) encompasses a broad set of activities aimed at increasing a website’s position in search engine results pages (SERPs). When a user enters a query (e.g. ‘marketing agencies in Dallas’) in a search engine, the websites that appear near the top of the page are optimised for search engines and therefore ranking for that particular term. 

    Web analytics refers to the monitoring/assessment of metrics that track traffic sources and user behaviour on a website. This involves the use of a web analytics tool to collect, aggregate, organise and visualise website data so that meaningful conclusions can be drawn.

    The importance of website analytics for SEO

    SEO revolves around search engine algorithms – a set of rules that dictates a website’s ranking for a given search query (i.e. keyword). The algorithm takes numerous factors into account to determine a particular site’s SERP ranking. So, to achieve strong SEO, your website needs to exhibit qualities that the algorithm deems important. That’s where web analytics comes into play.

    Web analytics allows you to track key metrics and data points that affect how the algorithm ranks your website. For example, how much time do users spend on your site ? Which external links are referring traffic to your site ? How do your site’s Core Web Vitals stack up ? 

    Understanding this data will supply you with the insights needed to make positive adjustments, ultimately improving your website’s SEO. 

    How do you analyse a website for SEO ?

    The SEO analysis of a website needs to be focused on relevant data that’s applicable to search engine rankings. When conducting your website SEO analysis, here are some notable metrics and data fields to pay attention to :

    1. Bounce rate and dwell time

    These metrics denote how much time users spend on your website. If users frequently exit your site after only a few seconds, Google may view this as a negative indicator. To reduce bounce rate and increase dwell time, you should work towards making your site’s content more captivating and ensuring that there aren’t any technical issues with your site (e.g. pages taking too long to load or not optimised for mobile).

    Bounce rate on Matomo's Page report
    Bounce rate and average time on page via Pages report

    2. Broken/dead links

    Perform a technical analysis to scan your website for faulty links. If your site contains broken links that lead to 404 pages, this can detract from your website’s SEO rankings. Redirect those links to a related page or remove them.

    Crawl Errors report in Matomo
    404 errors via the Crawling Errors report

    Matomo’s Crawling Errors report can give you instant access to this technical information so you can resolve it before it begins to impact your ranking.

    3. Scroll depth

    Measuring scroll depth (how far users scroll down the page) can help you gauge the quality of your content — and this goes hand-in-hand with bounce rate and dwell time. To assess scroll depth, you can use a Tag Manager to track the specific scroll percentage on your site’s pages.

    4. Transitions

    Studying how users transition from page to page within your site can help you understand their behaviour more holistically. Which pages do they tend to gravitate towards ? Are there CTAs on your blog that aren’t driving many click-throughs ? Optimising user journeys will, in turn, elevate the overall user experience on your site.

    Matomo's Transition report
    Previous and following actions of visitors for a website’s cart page via the Transitions report

    5. Internal site search

    You can use site search tracking and reporting to learn what your audience is looking for. If you notice a trend (e.g. the majority of searches are for pricing because your pricing page isn’t in the navigation menu), this can inform both site architecture and content planning.

    Matomo's Site Search Keywords report
    List of keywords via Site Search Keywords report

    Ecommerce sites in particular should be monitoring branded queries, especially in regards to brand misspellings that could be causing users to bounce off the site.

    6. Segments

    Separating your visitors into distinct segments can produce granular insights that paint a more accurate picture.

    For example, perhaps you notice that your bounce rate is far higher on mobile, or with users from the UK. In both cases, this knowledge will provide clarity on where to focus your optimisation efforts (e.g. mobile responsiveness, UK-specific content/landing pages, etc.).

    Website visitor segment via Matomo's Site Search Keywords report
    Matomo’s Site Search report combined with the Returning Users Segment

    7. Acquisition channels

    It’s crucial to analyse where your website traffic is coming from. Among other things, reviewing your acquisition metrics will reveal which external websites are referring the most traffic to your website. 

    Links from external sites (also known as backlinks) are one of the most important ranking factors because this tells Google that your site is reputable and credible. So, you may choose to cultivate a relationship with these sites (or similar sites) by offering guest blogging and other link building initiatives.

    Referral Website report in Matomo
    Referral websites via Matomo’s Websites report

    In addition to the above, you should also be monitoring your Core Web Vitals — which leads us to our next section.

    What are Core Web Vitals and why are they important ?

    Core Web Vitals are a set of 3 primary metrics that reflect the general user experience of a website. These metrics are load time, interactivity and stability. 

    1. Load time (LCP) refers to the amount of time it takes for your website’s text and images to load.
    2. Interactivity (FID) refers to the amount of time it takes for user input areas (buttons, form fields, etc.) to become functional.
    3. Stability (CLS) refers to the visual/spatial integrity of your website. If text, images, and other elements tend to suddenly shift position when a user is viewing the site, this will hurt your CLS score.
    Matomo's SEO Web VItals report
    Core Web Vitals metrics via Matomo’s SEO Web Vitals report

    So, why are these Core Web Vitals metrics important for SEO ? Generally speaking, Google prioritises user experience — and Core Web Vitals affect users’ satisfaction with a website. Furthermore, Google has confirmed that Core Web Vitals are, indeed, a ranking factor.

    Matomo enables you to track metrics for Core Web Vitals which we refer to as SEO Web Vitals.

    How to measure and track keyword performance

    We can’t talk about SEO and analytics without touching on keywords. Keywords (the words/phrases that users type in a search engine) are arguably the most cardinal component of SEO. So, outside of website performance, it’s also necessary to track the keywords your website is ranking for. 

    Recall from above that SEO is all about ranking highly on SERPs for certain search queries (i.e. keywords). To assess your Search Engine Keyword Performance, you can use an analytics tool to view Keyword reports for your website. These reports will show you which keywords your site ranks for, the average SERP position your site achieves for each keyword, the amount of traffic you receive from each keyword, and more.

    Top keywords generating traffic via Matomo's Search Engines & Keywords Performance report
    Top keywords generating traffic via Search Engines & Keywords report in Matomo

    Digging into your keyword performance can help you identify valuable keyword opportunities and improvement goals.

    For example, upon reviewing your highest-traffic keywords, you may choose to create more blog content around those keywords to bolster your success. Or, perhaps you notice that your average position for a high-intent keyword is quite low. In that case, you could implement a targeted link building campaign to help boost your ranking for that keyword. 

    Final thoughts

    In this article, we’ve discussed the benefits of web analytics — particularly in regards to SEO. When it comes to selecting a web analytics tool, Google Analytics is by far the most popular choice. But that doesn’t make it the best.

    At Matomo, we’re committed to providing a superior alternative to Google Analytics. Matomo is a powerful, open-source web analytics platform that gives you 100% data ownership — protecting both your data and your customers’ privacy.

    Try our live demo or start a free 21-day trial now – no credit card required.

  • How to Use Analytics & Reports for Marketing, Sales & More

    28 septembre 2023, par Erin — Analytics Tips

    By now, most professionals know they should be using analytics and reports to make better business decisions. Blogs and thought leaders talk about it all the time. But most sources don’t tell you how to use analytics and reports. So marketers, salespeople and others either skim whatever reports they come across or give up on making data-driven decisions entirely. 

    But it doesn’t have to be this way.

    In this article, we’ll cover what analytics and reports are, how they differ and give you examples of each. Then, we’ll explain how clean data comes into play and how marketing, sales, and user experience teams can use reports and analytics to uncover actionable insights.

    What’s the difference between analytics & reports ? 

    Many people speak of reports and analytics as if the terms are interchangeable, but they have two distinct meanings.

    A report is a collection of data presented in one place. By tracking key metrics and providing numbers, reports tell you what is happening in your business. Analytics is the study of data and the process of generating insights from data. Both rely on data and are essential for understanding and improving your business results.

    https://docs.google.com/document/d/1teSgciAq0vi2oXtq_I2_n6Cv89kPi0gBF1l0zve1L2Q/edit

    A science experiment is a helpful analogy for how reporting and analytics work together. To conduct an experiment, scientists collect data and results and compile a report of what happened. But the process doesn’t stop there. After generating a data report, scientists analyse the data and try to understand the why behind the results.

    In a business context, you collect and organise data in reports. With analytics, you then use those reports and their data to draw conclusions about what works and what doesn’t.

    Reports examples 

    Reports are a valuable tool for just about any part of your business, from sales to finance to human resources. For example, your finance team might collect data about spending and use it to create a report. It might show how much you spend on employee compensation, real estate, raw materials and shipping.

    On the other hand, your marketing team might benefit from a report on lead sources. This would mean collecting data on where your sales leads come from (social media, email, organic search, etc.). You could collect and present lead source data over time for a more in-depth report. This shows which sources are becoming more effective over time. With advanced tools, you can create detailed, custom reports that include multiple factors, such as time, geographical location and device type.

    Analytics examples 

    Because analytics requires looking at and drawing insights from data and reports to collect and present data, analytics often begins by studying reports. 

    In our example of a report on lead sources, an analytics professional might study the report and notice that webinars are an important source of leads. To better understand this, they might look closely at the number of leads acquired compared to how often webinars occur. If they notice that the number of webinar leads has been growing, they might conclude that the business should invest in more webinars to generate more leads. This is just one kind of insight analytics can provide.

    For another example, your human resources team might study a report on employee retention. After analysing the data, they could discover valuable insights, such as which teams have the highest turnover rate. Further analysis might help them uncover why certain teams fail to keep employees and what they can do to solve the problem.

    The importance of clean data 

    Both analytics and reporting rely on data, so it’s essential your data is clean. Clean data means you’ve audited your data, removed inaccuracies and duplicate entries, and corrected mislabelled data or errors. Basically, you want to ensure that each piece of information you’re using for reports and analytics is accurate and organised correctly.

    If your data isn’t clean and accurate, neither will your reports be. And making business decisions based on bad data can come at a considerable cost. Inaccurate data might lead you to invest in a channel that appears more valuable than it actually is. Or it could cause you to overlook opportunities for growth. Moreover, poor data maintenance and the poor insight it provides will lead your team to have less trust in your reports and analytics team.

    The simplest way to maintain clean data is to be meticulous when inputting or transferring data. This can be as simple as ensuring that your sales team fills in every field of an account record. When you need to import or transfer data from other sources, you need to perform quality assurance (QA) checks to make sure data is appropriately labelled and organised. 

    Another way to maintain clean data is by avoiding cookies. Most web visitors reject cookie consent banners. When this happens, analysts and marketers don’t get data on these visitors and only see the percentage of users who accept tracking. This means they decide on a smaller sample size, leading to poor or inaccurate data. These banners also create a poor user experience and annoy web visitors.

    Matomo can be configured to run cookieless — which, in most countries, means you don’t need to have an annoying cookie consent screen on your site. This way, you can get more accurate data and create a better user experience.

    Marketing analytics and reports 

    Analytics and reporting help you measure and improve the effectiveness of your marketing efforts. They help you learn what’s working and what you should invest more time and money into. And bolstering the effectiveness of your marketing will create more opportunities for sales.

    One common area where marketing teams use analytics and reports is to understand and improve their keyword rankings and search engine optimization. They use web analytics platforms like Matomo to report on how their website performs for specific keywords. Insights from these reports are then used to inform changes to the website and the development of new content.

    As we mentioned above, marketing teams often use reports on lead sources to understand how their prospects and customers are learning about the brand. They might analyse their lead sources to better understand their audience. 

    For example, if your company finds that you receive a lot of leads from LinkedIn, you might decide to study the content you post there and how it differs from other platforms. You could apply a similar content approach to other channels to see if it increases lead generation. You can then study reporting on how lead source data changes after you change content strategies. This is one example of how analysing a report can lead to marketing experimentation. 

    Email and paid advertising are also marketing channels that can be optimised with reports and analysis. By studying the data around what emails and ads your audience clicks on, you can draw insights into what topics and messaging resonate with your customers.

    Marketing teams often use A/B testing to learn about audience preferences. In an A/B test, you can test two landing page versions, such as two different types of call-to-action (CTA) buttons. Matomo will generate a report showing how many people clicked each version. From those results, you may draw an insight into the design your audience prefers.

    Sales analytics and reports 

    Sales analytics and reports are used to help teams close more deals and sell more efficiently. They also help businesses understand their revenue, set goals, and optimise sales processes. And understanding your sales and revenue allows you to plan for the future.

    One of the keys to building a successful sales strategy and team is understanding your sales cycle. That’s why it’s so important for companies to analyse their lead and sales data. For business-to-business (B2B) companies in particular, the sales cycle can be a long process. But you can use reporting and analytics to learn about the stages of the buying cycle, including how long they take and how many leads proceed to the next step.

    Analysing lead and customer data also allows you to gain insights into who your customers are. With detailed account records, you can track where your customers are, what industries they come from, what their role is and how much they spend. While you can use reports to gather customer data, you also have to use analysis and qualitative information in order to build buyer personas. 

    Many sales teams use past individual and business performance to understand revenue trends. For instance, you might study historical data reports to learn how seasonality affects your revenue. If you dive deeper, you might find that seasonal trends may depend on the country where your customers live. 

    Sales rep, money and clock

    Conversely, it’s also important to analyse what internal variables are affecting revenue. You can use revenue reports to identify your top-performing sales associates. You can then try to expand and replicate that success. While sales is a field often driven by personal relationships and conversations, many types of reports allow you to learn about and improve the process.

    Website and user behaviour analytics and reports 

    More and more, businesses view their websites as an experience and user behaviour as an important part of their business. And just like sales and marketing, reporting and analytics help you better understand and optimise your web experience. 

    Many web and user behaviour metrics, like traffic source, have important implications for marketing. For example, page traffic and user flows can provide valuable insights into what your customers are interested in. This can then drive future content development and marketing campaigns.

    You can also learn about how your users navigate and use your website. A robust web analytics tool, like Matomo, can supply user session recordings and visitor tracking. For example, you could study which pages a particular user visits. But Matomo also has a feature called Transitions that provides visual reports showing where a particular page’s traffic comes from and where visitors tend to go afterward. 

    As you consider why people might be leaving your website, site performance is another important area for reporting. Most users are accustomed to near-instantaneous web experiences, so it’s worth monitoring your page load time and looking out for backend delays. In today’s world, your website experience is part of what you’re selling to customers. Don’t miss out on opportunities to impress and delight them.

    Dive into your data

    Reporting and analytics can seem like mysterious buzzwords we’re all supposed to understand already. But, like anything else, they require definitions and meaningful examples. When you dig into the topic, though, the applications for reporting and analytics are endless.

    Use these examples to identify how you can use analytics and reports in your role and department to achieve better results, whether that means higher quality leads, bigger deal size or a better user experience.

    To see how Matomo can collect accurate and reliable data and turn it into in-depth analytics and reports, start a free 21-day trial. No credit card required.