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• Multilingual SEO : A Marketer’s Guide to Measuring and Optimising Multilingual Websites

  26 juin, par Joe

  The web—and search engines in particular—make it easier than ever for businesses of any size to reach an international audience. 

   
  A multilingual website makes sense, especially when the majority of websites are in English. After all, you want to stand out to customers by speaking their local language. But it’s no good having a multilingual site if people can’t find it. 

  That’s where multilingual SEO comes in. 

  In this article, we’ll show you how to build a multilingual website that ranks in Google and other local search engines. You’ll learn why multilingual SEO is about more than translating your content and specific tasks you need to tick off to make your multilingual site as visible as possible. 

  ¡Vamos !

  What is multilingual SEO ? 

  Multilingual SEO is the process of optimising your website to improve search visibility in more than one language. It involves creating high-quality translations (including SEO metadata), targeting language-specific keywords and building links in the target language. 

  

  The goal is to make your site as discoverable and accessible as possible for users searching Google and other search engines in their local language. 

  It’s worth pointing out that multilingual SEO differs slightly from international SEO, even if the terms are used interchangeably. With multilingual SEO, you are optimising for a language (so Spanish targets every Spanish-speaking country, not just Spain). In international SEO, you target specific countries, so you might have a different strategy for targeting Argentinian customers vs. Mexican customers. 

  Why adopt a multilingual SEO strategy ?

  There are two major reasons to adopt a multilingual SEO strategy : to reach more customers and to deliver the best experience possible. 

  

  Reach a wider audience

  Not everyone searches the web in English. Even if non-native speakers eventually resort to English, many will try Googling in their own language first. That means if you target customers in multiple non-English-speaking countries, then creating a multilingual SEO is a must to reach as many of them as possible. 

  A multilingual SEO strategy also boosts your website’s chances of appearing in country-specific search engines like Baidu and Yandex — and in localised versions of Google like Google.fr and Google.de.

  Deliver a better user experience

  Multilingual SEO gives your customers what they want : the ability to search, browse and shop in their native language. This is a big deal, with 89% of consumers saying it’s important to deal with a brand in their own language.

  Improving the user experience also increases the likelihood of non-English-speaking customers converting. As many as 82% of people won’t make a purchase in major consumer categories without local language support. 

  How to prepare for multilingual SEO success

  Before you start creating multilingual SEO content, you need to take care of a couple of things. 

  Identify target markets

  The first step is to identify the languages you want to target. You know your customers better than anyone, so it’s likely you have one or two languages in mind already. 

  But if you don’t, why not analyse your existing website traffic to discover which languages to target first ? The Locations report in Matomo (found in the Visitors section of Matomo’s navigation) shows you which countries your visitors hail from. 

  

  In the example above, targeting German and Indonesian searchers would be a sensible strategy. 

  Target local keywords

  Once you’ve decided on your target markets, it’s time to find localised keywords. Keywords are the backbone of any SEO campaign, so take your time to find ones that are specific to your local markets.

  Yes, that means you shouldn’t just translate your English keywords into French or Spanish ! French or Spanish searchers may use completely different terms to find your products or services. 

  That’s why it’s vital to use a tool like Ahrefs or Semrush to do multilingual keyword research. 

  

  This may be a bit tricky if you aren’t a native speaker of your target language, but you can translate your English keywords using Google Translate to get started. 

  Remember, search volumes won’t be as high as English keywords since fewer people are searching for them. So don’t be scared off by small keyword volumes. Besides, even in the U.S. around 95% of keywords get 10 searches per month or fewer. 

  Choose your URL structure

  The final step in preparing your multilingual SEO strategy is deciding on your URL structure, whether that’s using separate domains, subdomains or subfolders. 

  This is important for SEO as it will avoid duplicate content issues. Using language indicators within these URLs will also help both users and search engines differentiate versions of your site. 

  The first option is to have a separate domain for each target language. 

  • yoursite.com
  • yoursite.fr
  • yoursite.es

  Using subdomains would mean you keep one domain but have completely separate sites :

  • fr.yoursite.com
  • es.yoursite.com
  • de.yoursite.com

  Using subfolders keeps everything clean but can result in long URLs :

  • yoursite.com/en
  • yoursite.com/de
  • yoursite.com/es

  As you can see in the image below, we use subdomains to separate multilingual versions of you site :

  

  While separate domains provide more precise targeting, it’s a lot of work to manage them. So, unless you have a keyword-rich, unbranded domain name that needs translating, we’d recommend using either subdomains or subdirectories. It’s slightly easier to manage subfolders, but subdomains offer users a clearer divide between different versions of your site. 

  If you want to make your site even easier to navigate, then you can incorporate language indicators into your page’s design to make it easy for consumers to switch languages. These are the little dropdown menus you see containing various flags that let users browse in different languages.

  5 multilingual SEO strategies to use in 2024

  Now you’ve got the basics in order, use the following SEO strategies to improve your multilingual rankings. 

  Use hreflang tags

  There’s another way that Google and other search engines use to determine the language and region your website is targeting : hreflang..

  Hreflang is an HTML attribute that Google and other search engines use to ensure they serve users the right version of the page.

  You can insert it into the header section of the page like this example for a German subdomain :

  <link rel=”alternate” href=”https://yourwebsite.com/de” hreflang=”de” />

  Or you can add the relevant markup to your website’s sitemap. Here’s what the same German markup would look like :

  <xhtml:link rel=”alternate” hreflang=”de” href=”https://yourwebsite.com/de/” /> 

  Whichever method you include one language code in ISO 639-1 format. You can also include a region code in ISO 3166-1 Alpha 2 format. Note that you can include multiple region codes. A web page in German, for example, could target German and Austrian consumers. 

  Hreflang tags also avoid duplicate content issues. 

  With a multilingual site, you could have a dozen different versions of the same page, showing the same content but in a different language. Without an hreflang tag specifying that these are different versions of the same page, Google may penalise your site.

  Invest in high-quality translations

  Google rewards good content. And, while you’d hope Google Translate would be good enough, it usually isn’t.

  Instead, make sure you are using professional linguists to translate your content. They won’t only be able to produce accurate and contextually relevant translations — the kind that Google may reward with higher rankings — but they’ll also be able to account for cultural differences between languages. 

  Imagine you are translating a web page from U.S. English into Italian, for example. You’ve not only got to translate the words themselves but also the measurements (from inches to cm), dates (from mm/dd/yy to dd/mm/yy), currencies, idioms and more. 

  Translate your metadata, too

  You need to translate more than just the content of your website. You should translate its metadata — the descriptive information search engines use to understand your page — to help you rank better in Google and localised search engines. 

  As you can see in the image below, we’ve translated the French version of our homepage’s title and meta description :

  

  Page titles and meta descriptions aren’t the only pieces of metadata you need to pay attention to. Make sure you translate the following :

  • URLs
  • Image alt tags
  • Canonical tags
  • Structured data markup

  While you’re at it, make sure you have translated all of your website’s content, too. It’s easy to miss error messages, contact forms and checkout pages that would otherwise ruin the user experience. 

  Build multilingual backlinks

  Building backlinks is an important step in any SEO strategy. But it’s doubly important in multilingual SEO, where your links in your target language also help Google to understand that you have a translated website. 

  While you want to prioritise links from websites in your target language, make sure that websites are relevant to your niche. It’s no good having a link from a Spanish recipe blog if you have a marketing SaaS tool. 

  A great place to start is by mining the links of competitors in your target market. Your competitors have already done the hard work acquiring these links, and there’s every chance these websites will link to your translated content, too.

  

  Don’t forget about internal linking pages in the same language, either. This will obviously help users stay in the same language while navigating your site, but it will also show Google the depth of your multilingual content.

  Monitor the SEO health of your multilingual site

  The technical performance of your multilingual pages has a significant impact on your ability to rank and convert. 

  We know for a fact that Google uses page performance metrics in the form of Core Web Vitals as a search ranking factor. What’s more, research by WP Rocker finds that a side loading in one second has a three times better conversion rate than a site loading in five seconds. 

  With that in mind, make sure your site is performing at optimal levels using Matomo’s SEO Web Vitals report. Our SEO Web Vitals feature tracks all of Google’s Core Web Vitals, including :

  • Page Speed Score
  • First Contentful Paint (FCP)
  • Final Input Delay (FID)
  • Last Contentful Paint (LCP)
  • Cumulative Layout Shift (CLS)

  The report displays each metric in a different colour depending on your site’s performance, with green meaning good, orange meaning average, and red meaning poor.

  

  Check in on these metrics regularly or set up custom alerts to automatically notify you when a specific metric drops below or exceeds a certain threshold — like if your Page Speed score falls below 50, for example. 

  How to track your multilingual SEO efforts with Matomo

  Matomo isn’t just a great tool to track your site’s SEO health ; you can also use our privacy-focused analytics platform to track your multilingual SEO success.

  For example, you could use the report to focus your multilingual SEO efforts on a single language if searches are starting to rival English. Or you decide to translate your most trafficked English keywords into your target languages, regardless if a tool like Ahrefs or Semrush tells you whether these keywords get searches or not.

  If you want to analyse the performance of your new language, for example, you can segment traffic by URL. In our case, we use the segment “Page URL contains fr.matomo.org” to measure the impact of our French website. 

  We can also track the performance of every language except French by using the segment “Page URL does not contain fr.matomo.org”.

  You can use Matomo to track your Keyword performance, too. Unlike search engine-owned platforms like Google Analytics and Google Search Console that no longer share keyword data, Matomo lets users see exactly which keywords users search to find your site in the Combined keywords report :

  

  This is valuable information you can use to identify new keyword opportunities and improve your multilingual content strategy. 

  For example, you could use the report to focus your multilingual SEO efforts on a single language if searches are starting to rival English. Or you decide to translate your most trafficked English keywords into your target languages, regardless if a tool like Ahrefs or Semrush tells you whether these keywords get searches or not.

  For international brands that have separate websites and apps for each target language or region, Matomo’s Roll-Up Reporting lets you keep track of aggregate data in one place. 

  

  Roll-Up Reporting lets you view data from multiple websites and apps as if they were a single site. This lets you quickly answer questions like :

  • How many visits happened across all of my multilingual websites ?
  • Which languages contributed the most conversions ?
  • How does the performance of my Spanish app compare to my Spanish website ?

  Is it any wonder, then, that Matomo is used by over one million sites in 190 countries to track their web and SEO performance in a privacy-friendly way ?

  Join them today by trying Matomo free for 21 days, no credit card required. Alternatively, request a demo to see how Matomo can help you track your multilingual SEO efforts. 

• What is audience segmentation ? The 8 main types and examples

  8 juillet, par Joe

  Marketers must reach the right person at the right time with the most relevant messaging. Customers now expect personalised experiences, which means generic campaigns won’t work. Audience segmentation is the key to doing this. 

  This isn’t an easy process because there are many types of audience segmentation. The wrong approach or poor data management can lead to irrelevant messaging or lost customer trust.

  This article breaks down the most common types of audience segmentation with examples highlighting their usefulness and information on segmenting campaigns without breaking data regulations.

  What is audience segmentation ?

  Audience segmentation involves dividing a customer base into distinct, smaller groups with similar traits or common characteristics. The goal is to deliver a more targeted marketing message or to glean unique insights from analytics.

  It can be as broad as dividing a marketing campaign by location or as specific as separating audiences by their interests, hobbies and behaviour.

  Consider this : an urban office worker and a rural farmer have vastly different needs. Targeted marketing efforts aimed at agriculture workers in rural areas can stir up interest in farm equipment. 

  Audience segmentation has existed since the beginning of marketing. Advertisers used to select magazines and placements based on who typically read them. For example, they would run a golf club ad in a golf magazine, not the national newspaper.

  Now that businesses have more customer data, audience segments can be narrower and more specific.

  Why audience segmentation matters

  Hyken’s latest Customer Service and CX Research Study revealed that 81% of customers expect a personalised experience.

  These numbers reflect expectations from consumers who have actively engaged with a brand — created an account, signed up for an email list or purchased a product.

  They expect relevant product recommendations — like a shoe polishing kit after buying nice leather loafers.

  Without audience segmentation, customers can get frustrated with post-sale activities. For example, the same follow-up email won’t make sense for all customers because each is at a different stage of the user journey. 

  Some more benefits that audience segmentation offers : 

  • Personalised targeting is a major advantage. Tailored messaging makes customers feel valued and understood, enhancing their loyalty to the brand. 
  • Businesses can understand users’ unique needs, which helps in better product development. For example, a fitness brand might develop separate offerings for casual exercisers and professional athletes.
  • Marketers can allocate more resources to the most promising segments. For example, a luxury skincare brand might target affluent customers with premium ads and use broader campaigns for entry-level products.

  8 types of audience segmentation

  There are eight types of audience segmentation : demographic, behavioural, psychographic, technographic, transactional, contextual, lifecycle and predictive segmentation.

  

  Let’s take an in-depth look at each of them.

  Demographic segmentation 

  Demographic segmentation divides a larger audience based on data points like location, age or other factors.

  The most basic segmentation factor is location, which is critical in marketing campaigns. Geographic segmentation can use IP addresses to separate marketing efforts by country. 

  But more advanced demographic data points are becoming increasingly sensitive to handle, especially in Europe, where the GDPR makes advanced demographics a more tentative subject. 

  It’s also possible to use age, education level, and occupation to target marketing campaigns. It’s essential to navigate this terrain thoughtfully, responsibly, and strictly adhere to privacy regulations.

  Potential data points :

  • Location
  • Age
  • Marital status
  • Income
  • Employment 
  • Education

  Example of effective demographic segmentation :

  A clothing brand targeting diverse locations must account for the varying weather conditions. In colder regions, showcasing winter collections or insulated clothing might resonate more with the audience. Conversely, promoting lightweight or summer attire would be more effective in warmer climates. 

  Here are two ads run by North Face on Facebook and Instagram to different audiences to highlight different collections :

  

  (Image Source)

  Each collection features differently and uses a different approach with its copy and even the media. With social media ads, targeting people based on advanced demographics is simple enough — just single out the factors when building a campaign. And it’s unnecessary to rely on data mining to get information for segmentation. 

  Consider incorporating a short survey into email sign-up forms so people can self-select their interests and preferences. This is a great way to segment ethically and without the need for data-mining companies. Responses can offer valuable insights into audience preferences while enhancing engagement, decreasing bounce rates, and improving conversion rates.

  Behavioural segmentation

  Behavioural segmentation segments audiences based on their interaction with a website or an app.

  Potential data points :

  • Page visits
  • Referral source
  • Clicks
  • Downloads
  • Video plays
  • Conversions (e.g., signing up for a newsletter or purchasing a product)

  Example of using behavioural segmentation to improve campaign efficiency :

  One effective method involves using a web analytics tool like Matomo to uncover patterns. By segmenting actions like specific clicks and downloads, identify what can significantly enhance visitor conversions. 

  

  For example, if a case study video substantially boosts conversion rates, elevate its prominence to capitalise on this success.

  Then, set up a conditional CTA within the video player. Make it pop up after the user finishes watching the video. Use a specific form and assign it to a particular segment for each case study. This way, you can get the prospect’s ideal use case without surveying them.

  This is an example of behavioural segmentation that doesn’t rely on third-party cookies.

  Psychographic segmentation

  Psychographic segmentation involves segmenting audiences based on interpretations of their personality or preferences.

  Potential data points :

  • Social media patterns
  • Follows
  • Hobbies
  • Interests

  Example of effective psychographic segmentation :

  Here, Adidas segments its audience based on whether they like cycling or rugby. It makes no sense to show a rugby ad to someone who’s into cycling and vice versa. However, for rugby athletes, the ad is very relevant.

  

  (Image Source)

  Brands that want to avoid social platforms can use surveys about hobbies and interests to segment their target audience ethically.

  Technographic segmentation

  Technographic segmentation separates customers based on the hardware or software they use. 

  Potential data points :

  • Type of device used
  • Device model or brand
  • Browser used

  Example of segmenting by device type to improve user experience :

  After noticing a serious influx of tablet users accessing their platform, a leading news outlet optimised their tablet browsing experience. They overhauled the website interface, focusing on smoother navigation and better tablet-readability. These changes gave users a more enjoyable reading experience tailored precisely to their device.

  Transactional segmentation

  Transactional segmentation uses customers’ past purchases to match marketing messages with user needs.

  Consumers often relate personalisation with their actual transactions rather than their social media profiles. 

  Potential data points :

  • Average order value
  • Product categories purchased within X months
  • Most recent purchase date

  Example of effective transactional segmentation :

  Relevant product recommendations and coupons are among the best uses of transactional segmentation. These individualised marketing emails can strengthen brand loyalty and increase revenue.

  A pet supply store identifies a segment of customers who consistently purchase cat food but not other pet products. To encourage repeat purchases within this segment, the store creates targeted email campaigns offering discounts or loyalty rewards for cat-related items.

  Contextual segmentation 

  Contextual segmentation helps marketers connect with audiences based on real-time factors like time of day, weather or location. It’s like offering someone exactly what they need when they need it the most.

  Potential data points :

  • GPS location
  • Browsing activity
  • Device type

  Examples of contextual segmentation :

  A ride-hailing app might promote discounted rides during rush hour in busy cities or suggest carpooling options on rainy days. Similarly, an outdoor gear retailer could target users in snowy regions with ads for winter jackets or snow boots.

  The key is relevance. Messages that align with what someone needs at that moment feel helpful rather than intrusive. Businesses need tools like geolocation tracking and real-time analytics to make this work. 

  Also, keep it subtle and respectful. While personalisation is powerful, being overly intrusive can backfire. For example, instead of bombarding someone with notifications every time they pass a store, focus on moments when an offer truly adds value — like during bad weather or peak commute times.

  Lifecycle segmentation 

  Lifecycle segmentation is about crafting interactions based on where customers are in their journey with a brand.

  

  Lifecycle segmentation isn’t just about selling ; it’s about building relationships. After a big purchase like furniture, sending care tips instead of another sales pitch shows customers that the brand cares about their experience beyond just the sale.

  This approach helps brands avoid generic messaging that might alienate customers. By understanding the customer’s lifecycle stage, businesses can tailor their communications to meet specific needs, whether nurturing new relationships or rewarding long-term loyalty.

  Potential data points :

  • Purchase history
  • Sign-up dates

  Examples of effective lifecycle segmentation :

  An online clothing store might send first-time buyers a discount code to encourage repeat purchases. On the other hand, if someone hasn’t shopped in months, they might get an email with “We miss you” messaging and a special deal to bring them back.

  Predictive segmentation 

  Predictive segmentation uses past behaviour and preferences to understand or predict what customers might want next. Its real power lies in its ability to make customers feel understood without them having to ask for anything.

  Potential data points :

  • Purchase patterns
  • Browsing history
  • Interaction frequency

  Examples of effective predictive segmentation :

  Streaming platforms are great examples — they analyse what shows and genres users watch to recommend related content they might enjoy. Similarly, grocery delivery apps can analyse past orders to suggest when to reorder essentials like milk or bread.

  B2B-specific : Firmographic segmentation

  Beyond the eight main segmentation types, B2B marketers often use firmographic factors when segmenting their campaigns. It’s a way to segment campaigns that go beyond the considerations of the individual.

  Potential data points :

  • Annual revenue
  • Number of employees
  • Industry
  • Geographic location (main office)

  Example of effective firmographic segmentation :

  Startups and well-established companies will not need the same solution, so segmenting leads by size is one of the most common and effective examples of B2B audience segmentation.

  The difference here is that B2B campaigns involve more manual research. With an account-based marketing approach, you start by researching potential customers. Then, you separate the target audience into smaller segments (or even a one-to-one campaign).

  Audience segmentation challenges (+ how to overcome them) 

  Below, we explore audience segmentation challenges organisations can face and practical ways to overcome them.

  Data privacy 

  Regulations like GDPR and CCPA require businesses to handle customer data responsibly. Ignoring these rules can lead to hefty fines and harm a brand’s reputation. Customers are also more aware of and sensitive to how their data is used, making transparency essential.

  Businesses should adopt clear data policies and provide opt-out options to build trust and demonstrate respect for user preferences. 

  

  (Image Source) 

  Privacy-focused analytics tools can help businesses handle these requirements effectively. For example, Matomo allows businesses to anonymise user data and offers features that give users control over their tracking preferences.

  Data quality

  Inconsistent, outdated or duplicate data can result in irrelevant messaging that frustrates customers instead of engaging them.

  This is why businesses should regularly audit their data sources for accuracy and completeness.

  Integrate multiple data sources into a unified platform for a more in-depth customer view. Implement data cleansing processes to remove duplicates, outdated records, and errors. 

  Segment management 

  Managing too many segments can become overwhelming, especially for businesses with limited resources. Creating and maintaining numerous audience groups requires significant time and effort, which may not always be feasible.

  Automated tools and analytics platforms can help. Matomo Segments can analyse reports on specific audience groups based on criteria such as visit patterns, interactions, campaign sources, ecommerce behaviour, demographics and technology usage for more targeted analysis.

  Detailed reporting of each segment’s characteristics can further simplify the process. By prioritising high-impact segments — those that offer the best potential return on investment — businesses can focus their efforts where they matter most.

  Behaviour shifts 

  Customer behaviour constantly evolves due to changing trends, new technology and shifting social and economic conditions. 

  Segmentation strategies that worked in the past can quickly become outdated. 

  Businesses need to monitor market trends and adjust their strategies accordingly. Flexibility is key here — segmentation should never be static.

  For example, if a sudden spike in mobile traffic is detected, campaigns can be optimised for mobile-first users.

  Tools and technologies that help 

  Here are some key segmentation tools to support your efforts : 

  • Analytics platforms : Get insights into audience behaviour with Matomo. Track user interactions, such as website visits, clicks and time spent on pages, to identify patterns and segment users based on their online activity.
  • CRM systems : Utilize customer records to create meaningful segments based on characteristics like purchase history or engagement levels.
  • Marketing automation platforms : Streamline personalised messages by automating emails, social media posts or SMS campaigns for specific audience segments.
  • Consent management tools : Collect and manage user consent, implement transparent data tracking and provide users with opt-out options. 
  • Survey tools : Gather first-party data directly from customers. 
  • Social listening solutions : Monitor conversations and brand mentions across social media to gauge audience sentiment.

  Start segmenting and analysing audiences more deeply with Matomo

  Modern consumers expect to get relevant content, and segmentation can make this possible.

  But doing so in a privacy-sensitive way is not always easy. Organisations need to adopt an approach that doesn’t break regulations while still allowing them to segment their audiences. 

  That’s where Matomo comes in. Matomo champions privacy compliance while offering comprehensive insights and segmentation capabilities. It provides features for privacy control, enables cookieless configurations, and supports compliance with GDPR and other regulations — all without compromising user privacy. 

  Take advantage of Matomo’s 21-day free trial to explore its capabilities firsthand — no credit card required.

• Enterprise web analytics : Quick start guide (and top tools)

  10 juillet, par Joe — Analytics Tips

  Without data, you’ll get lost in the sea of competition.

  This is even more important for large organisations.

  Data helps you :

  • Optimise customer experiences
  • Navigate complex business decisions
  • Create a roadmap to sustainable brand growth
  • Data can power differentiation, especially within fiercely competitive sectors.

  How do you get the benefits of data in a large organisation ?

  Enterprise web analytics.

  In this guide, we’ll cover everything you need to know about enterprise web analytics to enhance website performance, improve customer experiences and increase conversions.

  What is enterprise web analytics ?

  Enterprise web analytics help large organisations capture, analyse, and act on website data to optimise customer experiences and make informed decisions. By providing insight into customer interactions, user behaviour and preferences, they’re vital in helping big businesses improve their websites.

  

  Enterprise web analytics can extract data from web pages and reveal a range of performance metrics, including :

  • Pageviews
  • Average time on page
  • Actions per visit
  • Bounce rate
  • Conversions
  • Traffic sources
  • Device type
  • Event tracking
  • And more

  You can track this data daily or access monthly reports, which will give you valuable insights into optimising user engagement, improving your website’s search engine traffic, and meeting business goals like increased conversion rates.

  For large organisations, web analytics isn’t just about measuring traffic. Instead, it’s an asset you can use to identify issues in your web strategy so you can gain insights that will fuel sustainable business growth.

  An advanced analytics strategy goes beyond the digital channels, page views and bounce rates of traditional analytics.

  Instead, modern web analytics incorporates behavioural analytics for deeper analysis and insight into user experiences. These advanced features include :

  • Heatmaps (or scroll maps) to track scroll behaviour on each page
  • User flow reports to see the pages your users visit in the customer journey
  • Session recordings to analyse user interactions (step-by-step)

  Taking a two-pronged approach to web analytics that includes both traditional and behavioural metrics, organisations get a clearer picture of users and their brand interactions.

  Different needs of enterprise companies

  Let’s dive deeper into the different needs of enterprise companies and how enterprise web analytics can help solve them :

  Access more storage

  Let’s face it. Large organisations have complex IT infrastructures and vast amounts of data.

  The amount of data to capture, analyse and store isn’t slowing down anytime soon.

  Enterprise web analytics can help handle and store large amounts of data in ways that serve the entire organisation.

  Enable cross-organisational data consumption

  It’s one thing to access data in a small company. You’ve got yourself and a few employees. That’s easy.

  But, it’s another thing to enable an organisation with thousands of employees with different roles to access complex data structures and large amounts of data.

  Enterprise web analytics allows big companies to enable their entire workforce to gain access to the data they need when they need it.

  Increase security

  As mentioned above, large organisations can use enterprise web analytics to help hundreds or even thousands of employees access their web data.

  However, some data shouldn’t be accessed by every type of employee. For example, some organisations may only want certain data accessed by executives, and some employees may not need to access certain types of data that may confuse or overwhelm them.

  Enterprise web analytics can help you grant access to certain types of data based on your role in the company, ensuring the security of sensitive data in your organisation.

  Improve privacy

  You can keep your data secure from internal breaches with enterprise web analytics. But, how do you protect customer data ?

  With all-inclusive privacy measures.

  To ensure that your customers’ privacy and data are protected, choose a web analytics solution that’s compliant with the latest and most important privacy measures, such as GDPR, LGPD and CCPA.

  Taking a privacy-first approach to data helps ensure your protection from potential legal action or fines.

  Enterprise web analytics best practices

  Want to make sure you get the most out of your web analytics strategy ?

  

  Be clear on what metrics you want to track

  You can track a ton of data in your organisation, but you may not need to. To ensure you’re not wasting time and resources tracking irrelevant numbers, you should make sure you’re clear from day one on the metrics you want to track.

  Start by making a list of key data points relevant to your business.

  For example, if you have an online marketplace, you’ll want to track specific ecommerce metrics like conversion rate, total visits, bounce rates, traffic source, etc.

  Don’t take data at face value

  Numbers alone can’t tell you the whole story of what’s happening in your organisation. It’s crucial you add context to your data, no matter what.

  Dozens of factors could impact your data and visitors’ interactions with your site, so you should always try to look beyond the numbers to see if there are other factors at play.

  For example, you might see that your site traffic is down and think your search engine optimisation (SEO) efforts aren’t working. Meanwhile, there could have been a major Google algorithm update or some sort of seasonality in a key market.

  On the other hand, you might see some positive signals that things are going well with your organic social media strategy because you saw a large influx of traffic from Instagram. But, there could be more to the story.

  For example, an Instagram influencer with five million followers may have just posted a reel reviewing your product or service without you knowing it, leading to a major traffic spike for your website.

  Remember to add notes to your web analytics data if necessary to ensure you can reference any insights from your data to maintain that point of context.

  Ensure your data is accurate

  With web analytics, data is everything. It will help you see where your traffic is coming from, how your users are behaving, and gain actionable insights into how you can improve your website and user experience.

  But if your data isn’t accurate, your efforts will be futile.

  Accurate data is crucial for launching an effective web analytics strategy. Data sampling and simple tracking errors can lead to inaccurate numbers and misleading conclusions. 

  If a tool relies on cookies to collect data, then it’s relying on a faulty data collection system. Cookies give users the option to opt out of tracking, making it challenging to get a clear picture of every user interaction.

  For example, some platforms like Google Analytics use data sampling to make predictions about traffic rather than relying on accurate data collection, leading to inaccurate numbers and conclusions.

  To ensure you’re making decisions based on accurate data, find a solution that doesn’t rely on inaccurate data collection methods like data sampling or cookies.

  Lean on visual data tools to improve analysis

  Enterprise organisations deal with a ton of data. There are endless data points to track, and it can be easy to lose track of what’s going on with the bigger picture.

  One of the best ways to interpret your data is to use a data visualisation tool to integrate with your web analytics solution, like Looker or PowerBI.

  Make sure your chosen platform lets you export your data easily so you can link it with a visual support tool.

  With Matomo, you can easily export your data into Google BigQuery to warehouse your customer data and visualise it through other tools (without the need for APIs, scripts or additional tools).

  Use advanced web analytics

  Web analytics is quite broad, and different tools will offer various features you can access in your analytics dashboard.

  Take advantage of advanced features that utilise both traditional and behavioural data for deeper insights.

  • Use heatmaps to better understand what parts of your web pages your visitors are focusing on to improve conversion rates.
  • Review session recordings to see the exact steps your customers take as they interact with your website.
  • Conduct A/B tests to see which call to action, headline, or image provides the optimal user experience.

  There are dozens of advanced features available, so take the time to make sure your chosen tool has everything you need.

  Choose a privacy-focused tool

  Obviously, not every tool is created equal, and most of the software on the market isn’t suitable for enterprise businesses.

  As a large organisation, the most important step is to choose a trusted enterprise web analytics tool to ensure it’s capable of fitting within a company of your size.

  It needs to have great infrastructure and be able to handle large amounts of data.

  Another crucial factor is to check that the tool is compatible with your website or app. Does it integrate easily with it ? What about your other software ? Will it integrate with those as well and fit into your current tech stack ?

  Most importantly, you need a platform that can provide the data and insights your organisation needs.

  Make sure the tool you choose is GDPR-compliant and privacy-friendly. The last thing you want is to be sued or fined because you chose the wrong software. 

  Consumers are growing more cautious about privacy and data risks, so picking a privacy-focused tool will help build trust with customers.

  Top 5 enterprise web analytics tools

  Now that you understand enterprise web analytics and how to get the most out of it, it’s time to talk about tools.

  You need to make sure you’re using the right web analytics software to improve productivity, optimise website performance and grow your brand without compromising on the infrastructure required for large organisations to thrive.

  Here are five of the best enterprise solutions available :

  Features and pricing comparison

  	GDPR compliant	On-premise option	100% data ownership	Traditional analytics	Behavioural analytics	Awarded best enterprise software
  Matomo	✔️	✔️	✔️	✔️	✔️	✔️
  Amplitude	✔️	✔️			✔️
  Adobe	✔️			✔️	✔️
  GA360				✔️
  Contentsquare	✔️	✔️			✔️	✔️

  Use Matomo to power your website analytics

  Web analytics help enterprise organisations reach new users, improve engagement with current users or grow their web presence.

  These advanced solutions support cross-organisational data consumption, enhance data privacy and security and allow brands to create the web experiences they know customers will love.

  

  Matomo can help you unlock the potential of your website strategy with traditional and behavioural analytics and accurate data. Trusted by over 1 million websites, Matomo’s open-source software is an ethical web solution that helps organisations of all sizes improve decision-making and customer experiences without compromising on privacy or security.

  Start your free 21-day trial now. No credit card required.