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  • how to not remove transparency using negate option on png files ffmpeg

    27 mars, par Reilbas

    I'm new to FFMPEG.
To make it simple, I've created a program that applies a negative filter to small images in png format. For some of the images, everything is fine and the transparency is maintained... But for others, FFMPEG converted the transparency to either black or white pixels.

    


    I'm just using the command :
ffmpeg -y -i input.png -vf negate output.png

    


    I downloaded the latest binaries for windows from https://www.gyan.dev/ffmpeg/builds/ (2024/03/25)

    


  • Marketing Touchpoints : Examples, KPIs, and Best Practices

    11 mars, par Erin

    The customer journey is rarely straightforward. Rather, each stage comprises numerous points of contact with your brand, known as marketing touchpoints. And each touchpoint is equally important to the customer experience. 

    This article will explore marketing touchpoints in detail, including how to analyse them with attribution models and which KPIs to track. It will also share tips on incorporating these touchpoints into your marketing strategy. 

    What are marketing touchpoints ? 

    Marketing touchpoints are the interactions that take place between brands and customers throughout the latter’s journey, either online or in person. 

    Omni-channel digital marketing illustration

    By understanding how customers interact with your brand before, during and after a purchase, you can identify the channels that contribute to starting, driving and closing buyer journeys. Not only that, but you’ll also learn how to optimise the customer experience. This can also help you : 

    • Promote customer loyalty through increased customer satisfaction
    • Improve your brand reputation and foster a more positive perception of your brand, supported by social proof 
    • Build brand awareness among prospective customers 
    • Reconnect with current customers to drive repeat business

    According to a 2023 survey, social media and video-sharing platforms are the leading digital touchpoints among US consumers.

    Leading digital advertising touchpoints in the US
    (Image Source)

    With the customer journey divided into three stages — awareness, consideration, and decision — we can group these interactions into three touchpoint segments, depending on whether they occur before, during or after a purchase. 

    Touchpoints before a purchase

    Touchpoints before a purchase are those initial interactions between potential customers and brands that occur during the awareness stage — before they’ve made a purchase decision. 

    Here are some key touchpoints at the pre-purchase stage : 

    • Customer reviews, forums, and testimonials 
    • Social media posts
    • Online ads 
    • Company events and product demos
    • Other digital touchpoints, like video content, blog posts, or infographics
    • Peer referral 

    In PwC’s 2024 Global Consumer Insights Pulse Survey, 54% of consumers listed search engines as their primary source of pre-purchase information, followed by Amazon (35%) and retailer websites (33%). 

    Here are the survey’s findings in Western Europe, specifically : 

    Results from PwC's 2023 consumer insights survey
    (Image Source)

    Social channels are another major pre-purchase touchpoint ; 25% of social media users aged 18 to 44 have made a purchase through a social media app over the past three months. 

    Touchpoints during a purchase

    Touchpoints during a purchase occur when the prospective customer has made their purchase decision. It’s the beginning of a (hopefully) lasting relationship with them. 

    It’s important to involve both marketing and sales teams here — and to keep track of conversion metrics. 

    Here are the main touchpoints at this stage : 

    • Company website pages 
    • Product pages and catalogues 
    • Communication between customers and sales reps 
    • Product packaging and labelling 
    • Point-of-sale (POS) — the final touchpoint the prospective customer will reach before making the final purchasing decision 

    Touchpoints after a purchase

    You can use touchpoints after a purchase to maintain a positive relationship and keep current customers engaged. Examples of touchpoints that contribute to a good post-purchase experience for the customer include the following : 

    • Thank-you emails 
    • Email newsletters 
    • Customer satisfaction surveys 
    • Cross-selling emails 
    • Renewal options 
    • Customer loyalty programs

    Email marketing remains significant across all touchpoint segments, with 44% of CMOs agreeing that it’s essential to their marketing strategy — and it also plays a particularly important role in the post-purchase experience. For 61.1% of marketing teams, email open rates are higher than 20%.

    Chart of marketing email open rates
    (Image Source)

    Sixty-nine percent of consumers say they’ve stopped doing business with a brand following a bad experience, so the importance of customer service touchpoints shouldn’t be overlooked. Live chat, chatbots, self-service resources, and customer service teams are integral to the post-purchase experience.

    Attribution models : Assigning value to marketing touchpoints 

    Determining the most effective touchpoints — those that directly contribute to conversions — is a process known as marketing attribution. The goal here is to identify the specific channels and points of contact with prospective customers that result in revenue for the company.

    Illustration of the marketing funnel stages

    You can use these insights to understand — and maximise — marketing return on investment (ROI). Otherwise, you risk allocating your budget to the wrong channels. 

    It’s possible to group attribution models into two categories — single-touch and multi-touch — depending on whether you assign value to one or more contributing touchpoints.

    Single-touch attribution models, where you’re giving credit for the conversion to a single touchpoint, include the following :

    • First-touch attribution : This assigns credit for the conversion to the first interaction a customer had with a brand ; however, it fails to consider lower-funnel touchpoints.
    • Last-click attribution : This focuses only on bottom-of-funnel marketing and credits the last interaction the customer had with a brand before completing a purchase.
    • Last non-direct : Credits the touchpoint immediately preceding a direct touchpoint with all the credit.

    Multi-touch attribution models are more complex and distribute the credit for conversion across multiple relevant touchpoints throughout the customer journey :

    • Linear attribution : The simplest multi-touch attribution model assigns equal values to all contributing touchpoints.
    • Position-based or U-shaped attribution : This assigns the greatest value to the first and last touchpoint — with 40% of the conversion credit each — and then divides the remaining 20% across all the other touchpoints.
    • Time-decay attribution : This model assigns the most credit to the customer’s most recent interactions with a brand, assuming that the touchpoints that occur later in the journey have a bigger impact on the conversion.

    Consider the following when choosing the most appropriate attribution model for your business :

    • The length of your typical sales cycle
    • Your marketing goals : increasing awareness, lead generation, driving revenue, etc.
    • How many stages and touchpoints make up your sales funnel

    Sometimes, it even makes sense to measure marketing performance using more than one attribution model.

    With the sheer volume of data that’s constantly generated across numerous online touchpoints, from your website to social media channels, it’s practically impossible to collect and analyse it manually.

    You’ll need an advanced web analytics platform to identify key touchpoints and assign value to them.

    Matomo’s Marketing Attribution feature can accurately measure the performance of different touchpoints to ensure that you’re allocating resources to the right channels. This is done in a compliant manner, without the need of data sampling or requiring cookie consent screens (excluding in Germany and the UK), ensuring both accuracy and privacy compliance.

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    Customer journey KPIs for measuring marketing campaign performance 

    Measuring the impact of different touchpoints on marketing campaign performance can help you understand how customer interactions drive conversions — and how to optimise your future efforts. 

    Illustration of customer journey concept

    Clearly, this is not a one-time effort. You should continuously reevaluate the crucial touchpoints that drive the most engagement at different stages of the customer journey. 

    Web analytics platforms can provide valuable insights into ever-changing consumer behaviours and trends and help you make informed decisions. 

    At the moment, Google is the most popular solution in the web analytics industry, with a combined market share of more than 70%. 

    However, if privacy, data accuracy, and GDPR compliance are a priority for you, Matomo is an alternative worth considering. 

    Try Matomo for Free

    Get the web insights you need, without compromising data accuracy.

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    KPIs to track before a purchase 

    During the pre-purchase stage, focus on the KPIs that measure the effectiveness of marketing activities across various online touchpoints — landing pages, email campaigns, social channels and ad placement on SERPs, for instance. 

    KPIs to track during the consideration stage include the following : 

    • Cost-per-click (CPC) : The CPC, the total cost of paid online advertising divided by the number of clicks those ads get, indicates whether you’re getting a good ROI. In the UK, the average CPC for search advertising is $1.22. Globally, it averages $0.62.
    • Engagement rate : The engagement rate, which is the total number of interactions divided by the number of followers, is useful for measuring the performance of social media touchpoints. Customer engagement also applies to other channels, like tracking average time on-page, form conversions, bounce rates, and other website interactions. 
    • Click-through rate (CTR) : The CTR — or the number of clicks your ads receive compared to the number of times they’re shown — helps you measure the performance of CTAs, email newsletters and pay-per-click (PPC) advertising.

    KPIs to track during a purchase 

    As a potential customer moves further down the sales funnel and reaches the decision stage, where they’re ready to make the choice to purchase, you should be tracking the following : 

    • Conversion rate : This is the percentage of leads that convert into customers by completing the desired action relative to the total number of website visitors. It shows you whether you’re targeting the right people and providing a frictionless checkout experience.
    • Sales revenue : This refers to the quantity of products sold multiplied by the product’s price. It helps you track the company’s ability to generate profit. 
    • Cost per conversion : This KPI is the total cost of online advertising in relation to the number of conversions. It measures the effectiveness of different marketing channels and the costs of converting prospective customers into buyers. It also forecasts future ad spend.

    KPIs to track after purchase 

    At the post-purchase stage, your priority should be gathering feedback : 

    Customer feedback surveys are great for collecting insights into customers’ post-purchase experience, opinions about your brand, products and services, and needs and expectations. 

    In addition to measuring customer satisfaction, these insights can help you identify points of friction, forecast future growth and revenue and spot customers at risk of churning. 

    Focus on the following customer satisfaction and retention metrics : 

    • Customer Satisfaction Score (CSAT) : This metric, which is gathered through customer satisfaction surveys, helps you gauge satisfaction levels. After all, 77% of consumers consider great customer service an important driver of brand loyalty.
    • Net Promoter Score (NPS) : Based on single-question customer surveys, NPS indicates how likely a customer is to recommend your business.
    • Customer Lifetime Value (CLV) : The CLV is the profit you can expect to generate from one customer throughout their relationship with your company. 
    • Customer Health Score (CHS) : This score can assess how “healthy” the customer’s relationship with your brand is and identify at-risk customers.

    Marketing touchpoints : Tips and best practices 

    Customer experience is more important today than ever. 

    Illustration of marketing funnel optimisation

    Salesforce’s 2022 State of the Connected Consumer report indicated that, for 88% of customers, the experience the brand provides is just as important as the product itself. 

    Here’s how you can build your customer touchpoint strategy and use effective touchpoints to improve customer satisfaction, build a loyal customer base, deliver better digital experiences and drive growth : 

    Understand the customer’s end-to-end experience 

    The typical customer’s journey follows a non-linear path of individual experiences that shape their awareness and brand preference. 

    Seventy-three percent of customers expect brands to understand their needs. So, personalising each interaction and delivering targeted content at different touchpoint segments — supported by customer segmentation and tools like Matomo — should be a priority. 

    Try to put yourself in the prospective customer’s shoes and understand their motivation and needs, focusing on their end-to-end experience rather than individual interactions. 

    Create a customer journey map 

    Once you understand how prospective customers interact with your brand, it becomes easier to map their journey from the pre-purchase stage to the actual purchase and beyond. 

    By creating these visual “roadmaps,” you make sure that you’re delivering the right content on the right channels at the right times and to the right audience — the key to successful marketing.

    Identify best-performing digital touchpoints 

    You can use insights from marketing attribution to pinpoint areas that are performing well. 

    By analysing the data provided by Matomo’s Marketing Attribution feature, you can determine which digital touchpoints are driving the most conversions or engagement, allowing you to focus your resources on optimising these channels for even greater success. 

    This targeted approach helps maximise the effectiveness of your marketing efforts and ensures a higher return on investment.

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    Discover key marketing touchpoints with Matomo 

    The customer’s journey rarely follows a direct route. If you hope to reach more customers and improve their experience, you’ll need to identify and manage individual marketing touchpoints every step of the way.

    While this process looks different for every business, it’s important to remember that your customers’ experience begins long before they interact with your brand for the first time — and carries on long after they complete the purchase. 

    In order to find these touchpoints and measure their effectiveness across multiple marketing channels, you’ll have to rely on accurate data — and a powerful web analytics tool like Matomo can provide those valuable marketing insights. 

    Try Matomo free for 21-days. No credit card required.

  • What is last click attribution ? A beginner’s guide

    10 mars, par Erin

    Imagine you just finished a successful marketing campaign. You reached new highs in campaign revenue. Your conversion was higher than ever. And you did it without dramatically increasing your marketing budget.

    So, you start planning your next campaign with a bigger budget.

    But what do you do ? Where do you invest the extra money ?

    You used several marketing tactics and channels in the last campaign. To solve this problem, you need to track marketing attribution — where you give conversion credit to a channel (or channels) that acted as a touchpoint along the buyer’s journey.

    One of the most popular attribution models is last click attribution.

    In this article, we’ll break down what last click attribution is, its advantages and disadvantages, and examples of how you can use it to gain insights into the marketing strategies driving your growth.

    What is last click attribution ?

    Last click, or last interaction, is a marketing attribution model that seeks to give all credit for a conversion to the final touchpoint in the buyer’s journey. It assumes the customer’s last interaction with your brand (before the sale) was the most influential marketing channel for the conversion decision.

    What is last click attribution?

    Example of last click attribution

    Let’s say a woman named Jill stumbles across a fitness equipment website through an Instagram ad. She explores the website, looking at a few fitness bands and equipment, but she doesn’t buy anything.

    A few days later, Jill was doing a workout but wished she had equipment to use.

    So, she Googles the name of the company she checked out earlier to take a look at the fitness bands it offers. She’s not sure which one to get, but she signs up for a 10% discount by entering her email.

    A few days later, she sees an ad on Facebook and visits the site but exits before purchasing. 

    The next day, Jill gets an email from the store stating that her discount code is expiring. She clicks on the link, plugs in the discount code, and buys a fitness band for $49.99.

    Under the last click attribution model, the fitness company would attribute full credit for the sale to their email campaign while ignoring all other touchpoints (the Instagram ad, Jill’s organic Google search, and the Facebook ad).

    3 advantages of last click attribution

    Last click attribution is one of the most popular methods to credit a conversion. Here are the primary advantages of using it to measure your marketing efforts :

    Advantages of Last Click Attribution

    1. Easiest attribution method for beginners

    If something’s too complicated, many people simply won’t touch it.

    So, when you start diving into attribution, you might want to keep it simple. Fortunately, last click attribution is a wonderful method for beginner marketers to try out. And when you first begin tracking your marketing efforts, it’s one of the easiest methods to grasp. 

    2. It can have more impact on revenue

    Attribution and conversions go hand in hand. But conversions aren’t just about making a sale or generating more revenue. We often need to track the conversions that take place before a sale.

    This could include gaining a new follower on Instagram or capturing an email subscriber with a new lead magnet.

    If you’re trying to attribute why someone converted into a follower or lead, you may want to ditch last click for something else.

    But when you’re looking strictly at revenue-generating conversions, last click can be one of the most impactful methods for giving credit to a conversion.

    3. It helps you understand bottom-of-funnel conversions

    If SEO is your focus, chances are pretty good that you aren’t looking for a direct sale right out of the gate. You likely want to build your authority, inform and educate your audience, and then maybe turn them into a lead.

    However, when your primary focus isn’t generating traffic or leads but turning your leads into customers, then you’re focused on the bottom of your sales funnel.

    Last click can be helpful to use in bottom-of-funnel (BoFu) conversions since it often means following a paid ad or sales email that allows you to convert your warm audience member.

    If you’re strictly after revenue, you may not need to pay as much attention to the person who reads your latest blog post. After they read the article, they may have seen a social media post. And then, maybe they saw your email with a discount to buy now — which converted them into a paying customer.

    3 challenges of last click attribution

    Last click attribution is a simple way to start analysing the channels that impact your conversions. But it’s not perfect.

    Here are a few challenges of last click attribution you should keep in mind :

    Challenges of last click attribution.

    1. It ignores all other touchpoints

    Last click attribution is a single-touch attribution model. This type of model declares that a single channel gets 100% of the credit for a sale.

    But this can overlook impactful contributions from other channels.

    Multi-touch attribution seeks to give credit to multiple channels for each conversion. This is a more holistic approach.

    2. It fragments the customer journey

    Most customers need a few touchpoints before they’ll make a purchase.

    Maybe it’s reading a blog post via Google, checking out a social media post on Instagram, and receiving a nurture email.

    If you look only at the last touchpoint before a sale, then you ignore the impact of the other channels. This leads to a fragmented customer journey. 

    Imagine this : You tell your marketing leaders that Facebook ads are responsible for your success because they were the last touch for 65% of conversions. So, you pour your entire budget into Facebook ads.

    What happens ?

    Your sales drop by 60% in one month. This happens because you ignored the traffic you were generating from SEO blog posts that led to that conversion — the nurturing that took place in email marketing.

    3. Say goodbye to brand awareness marketing

    Without a brand, you can’t have a sustainable business.

    Some marketing activities, like brand awareness campaigns, are meant to fuel brand awareness to build a business that lasts for years.

    But if you’re going to use last click attribution to measure the effectiveness of your marketing efforts, then you’re going to diminish the impact of brand awareness.

    Your brand, as a whole, has the ability to generate multiples of your current revenue by simply reaching more people and creating unique brand experiences with new audiences.

    Last click attribution can’t easily measure brand awareness activities, which means their importance is often ignored.

    Last click attribution vs. other attribution models

    Last click attribution is just one type of attribution model. Here are five other common marketing attribution models you might want to consider :

    Image of six different attribution models

    First interaction

    We’ve already touched on last click interaction as a marketing attribution model. But one of the most common models does the opposite.

    First interaction, or first touch, gives full credit to the first channel that brought a lead in. 

    First interaction is best used for top-of-funnel (ToFU) conversions, like user acquisition.

    Last non-direct interaction

    A similar model to last click attribution is one called last non-direct interaction. But one major difference is that it excludes all direct traffic from the calculation. Instead, it assigns full conversion credit to the channel that precedes it.

    For instance, let’s say you see someone comes to your website via a Facebook ad but doesn’t purchase. Then one week later, they go directly to your website through a bookmark they saved and they complete a purchase. Instead of giving attribution to the direct traffic touchpoint (entering your site through a saved bookmark), you attribute the conversion to the previous channel.

    In this case, the Facebook ad gets the credit.

    Last non-direct attribution is best used for BoFu conversions.

    Linear

    Another common attribution model is called linear attribution. Here, you split the credit for a conversion equally across every single touchpoint.

    This means if someone clicks on your blog post in Google, TikTok post, email, and a Facebook ad, then the credit for the conversion is equally split between each of these channels.

    This model is helpful for looking at both BoFu and ToFu activities.

    Time decay

    Time decay is an attribution model that more accurately credits conversions across different touchpoints. This means the closer a channel is to a conversion, the more weight is given to it.

    The time decay model assumes that the closer a channel is to a conversion, the greater that channel’s impact is on a sale.

    Position based

    Position-based, also called U-shaped attribution, is an interesting model that gives multiple channels credit for a conversion.

    But it doesn’t give equal credit to channels or weighted credit to the channels closest to the conversion.

    Instead, it gives the most credit to the first and last interactions.

    In other words, it emphasises the conversion of someone to a lead and, eventually, a customer.

    It gives the first and last interaction 40% of the credit for a conversion and then splits the remaining 20% across the other touchpoints in the customer journey.

    If you’re ever unsure about which attribution model to use, with Matomo, you can compare them to determine the one that best aligns with your goals and accurately reflects conversion paths. 

    Matomo comparing linear, first click, and last click attribution models in the marketing attribution dashboard

    In the above screenshot from Matomo, you can see how last-click compares to first-click and linear models to understand their respective impacts on conversions.

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    Use Matomo to track last click attribution

    If you want to improve your marketing, you need to start tracking your efforts. Without marketing attribution, you will never be certain which marketing activities are pushing your business forward.

    Last click attribution is one of the most popular ways to get started with attribution since it, very simply, gives full credit to the last interaction for a conversion.

    If you want to start tracking last click attribution (or any other previously mentioned attribution model), sign up for Matomo’s 21-day free trial today. No credit card required.

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