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  • 9 Ways to Customise Your Matomo Like a Pro

    5 octobre 2022, par Erin

    Matomo is a feature-rich web analytics platform. As such, it has many layers of depth — core features, extra plug-ins, custom dimensions, reports, extensions and integrations. 

    Most of the product elements you see can be personalised and customised to your needs with minimal restrictions. However, this breadth of choice can be overlooked by new users. 

    In this post, we explain how to get the most out of Matomo with custom reports, dashboards, dimensions and even app design. 

    How to customise your Matomo web analytics

    To make major changes to Matomo (e.g., create custom dashboards or install new plugins), you’ll have to be a Matomo Super User (a.k.a. The Admin). Super Users can also grant administrator permissions to others so that more people could customise your Matomo deployment. 

    Most feature-related customisations (e.g. configuring a custom report, adding custom goal tracking, etc.) can be done by all users. 

    With the above in mind, here’s how you can tweak Matomo to better serve your website analytics needs : 

    1. Custom dashboards

    Matomo Customisable Dashboard and Widgets

    Dashboards provide a panorama view of all the collected website statistics. We display different categories of stats and KPIs as separate widgets — a standalone module you can also customise. 

    On your dashboard, you can change the type, position and number of widgets on display. This is an easy way to create separate dashboard views for different projects, clients or team members. Rather than a one-size-fits-all dashboard, a custom dashboard designed for a specific role or business unit will increase data-driven decision-making and efficiency across the business.

    You can create a new dashboard view in a few clicks. Then select a preferred layout — a split-page view or multi columns. Next, populate the new dashboard area with preferred widgets showing :

    Or code a custom widget area to pull specific website stats or other reporting data you need. Once you are done, arrange everything with our drag-and-drop functionality. 

    Matomo Widgets

    Popular feature use cases

    • Personalised website statistics layout for convenient viewing 
    • Simplified analytics dashboards for the line of business leaders/stakeholders 
    • Project- or client-specific dashboards for easy report sharing 

    Read more about customising Matomo dashboards and widget areas

    2. Custom reports

    Matomo Custom Reports

    As the name implies, Custom Reports widget allows you to mesh any of the dimensions and metrics collected by Matomo into a custom website traffic analysis. Custom reports save users time by providing specific data needed in one view so there is no need to jump back and forth between multiple reports or toggle through a report to find data.

    For each custom report, you can select up to three dimensions and then apply additional quantitative measurements (metrics) to drill down into the data.

    For example, if you want to closely observe mobile conversion rates in one market, you can create the following custom report :

    • Dimensions : User Type (registered), Device type (mobile), Location (France)
    • Metrics : Visits, Conversion Rate, Revenue, Avg. Generation Time.

    Custom Report widget is available within Matomo Cloud and as a plugin for Matomo On-Premise.

    &lt;script type=&quot;text/javascript&quot;&gt;<br />
           if ('function' === typeof window.playMatomoVideo){<br />
           window.playMatomoVideo(&quot;custom_reports&quot;, &quot;#custom_reports&quot;)<br />
           } else {<br />
           document.addEventListener(&quot;DOMContentLoaded&quot;, function() { window.playMatomoVideo(&quot;custom_reports&quot;, &quot;#custom_reports&quot;); });<br />
           }<br />
      &lt;/script&gt;

    Popular feature use cases

    • Campaign-specific reporting to better understand the impact of different promo strategies 
    • Advanced event tracking for conversion optimization 
    • Market segmentation reports to analyse different audience cohorts 

    Read more about creating and analysing Custom Reports.

    3. Custom widgets

    Matomo Customisable Widgets

    We realise that our users have different degrees of analytics knowledge. Some love in-depth reporting dimensions and multi-row reporting tables. Others just want to see essential stats. 

    To delight both the pros and the novice users, we’ve created widgets — reporting sub-modules you can add, delete or rearrange in a few clicks. Essentially, a widget is a slice of a dashboard area you can populate with extra information. 

    You can add pre-made custom widgets to Matomo or develop your own widget to display custom reports or even external data (e.g., offline sales volume). At the same time, you can also embed Matomo widgets into other applications (e.g., a website CMS or corporate portal).

    Popular feature use cases

    • Display main goals (e.g., new trial sign-ups) on the main dashboard for greater visibility 
    • Highlight cost-per-conversion reporting by combining goals and conversion data to keep your budgets in check 
    • Run omnichannel eCommerce analytics (with embedded offline sales data) to get a 360-degree view into your operations 

    Read more about creating widgets in Matomo (beginner’s guide)

    4. Custom dimensions 

    Matomo Custom Dimensions

    Dimensions describe the characteristics of reported data. Think of them as “filters” — a means to organise website analytics data by a certain parameter such as “Browser”, “Country”, “Device Type”, “User Type” and many more. 

    Custom Dimensions come in handy for all sorts of segmentation reports. For example, comparing conversion rates between registered and guest users. Or tracking revenue by device type and location. 

    For convenience, we’ve grouped Custom Dimensions in two categories :

    Visit dimensions. These associate metadata about a user with Visitor profiles — a summary of different knowledge you have about your audience. Reports for Visit scoped custom dimensions are available in the Visitors section of your dashboard. 

    Action dimensions. These segment users by specific actions tracked by Matomo such as pageviews, events completion, downloads, form clicks, etc. When configuring Custom Dimensions, you can select among pre-defined action types or code extra action dimensions. Action scoped custom dimensions are available in the Behaviours section of Matomo. 

    Depending on your Matomo version, you can apply 5 – 15 custom dimensions to reports. 

    Important : Since you can’t delete dimensions (only deactivate them), think about your use case first. Custom Dimensions each have their own dedicated reports page on your Matomo dashboard. 

    Popular custom dimension use cases among users :

    • Segmenting reports by users’ screen resolution size to understand how your website performs on different devices
    • Monitor conversion rates for different page types to determine your best-performing assets 

    Read more about creating, tracking and managing Custom Dimensions

    5. Custom scheduled reports

    Manually sending reports can be time consuming, especially if you have multiple clients or provide reports to numerous stakeholders. Custom scheduled reports remove this manual process to improve efficiency and ensure timely distribution of data to relevant users.

    Any report in Matomo (default or custom) can be shared with others by email as a PDF file, HTML content or as an attached CSV document. 

    You can customise which data you want to send to different people — your colleagues, upper management, clients or other company divisions. Then set up the frequency of email dispatches and Matomo will do the rest. 

    Auto-scheduling an email report is easy. Name your report, select a Segment (aka custom or standard report), pick time, file format and sender. 

    Matomo Schedule Reports

    You can also share links to Matomo reports as text messages, if you are using ASPSMS or Clockwork SMS

    Popular feature use cases

    • Convenient stakeholder reporting on key website KPIs 
    • Automated client updates to keep clients informed and reduce workload 
    • Easy data downloads for doing custom analysis with business intelligence tools 

    Read more about email reporting features in Matomo

    6. Custom alerts

    Matomo Custom Alerts

    Custom Alerts is a Matomo plugin for keeping you updated on the most important analytics events. Unlike Custom Reports, which provide a complete or segmented analytics snapshot, alerts are better suited for tracking individual events. For example, significant traffic increases from a specific channel, new 404 pages or major goal achievement (e.g., hitting 1,000 sales in a week). 

    Custom Alerts are a convenient way to keep your finger on the pulse of your site so you can quickly remedy an issue or get updated on reaching a crucial KPI promptly. You can receive custom alerts via email or text message in a matter of minutes.

    To avoid flooding your inbox with alerts, we recommend reserving Custom Alerts for a select few use cases (3 to 5) and schedule custom Email Reports to receive general web page analytics. 

    Popular custom alerts use cases among users :

    • Monitor sudden drops in revenue to investigate the cause behind them and solve any issues promptly 
    • Get notified of traffic spikes or sudden dips to better manage your website’s technical performance 

    Read more about creating and managing Custom Alerts

    7. Goals

    Matomo Customisable Goal Funnels

    Goals feature helps you better understand how your website performs on certain business objectives such as lead generation, online sales or content discovery. A goal is a quantifiable action you want to measure (e.g., a specific page visit, form submission or a file download). 

    When combined together, Goals make up your sales funnel — a series of specific actions you expect users to complete in order to convert. 

    Goals-setting and Funnel Analytics are a powerful, customisable combo for understanding how people navigate your website ; what makes them take action or, on the contrary, lose interest and bounce off. 

    On Matomo, you can simultaneously track multiple goals, monitor multiple conversions per one visit (e.g., when one user requests two content downloads) and assign revenue targets to specific goals.

    &lt;script type=&quot;text/javascript&quot;&gt;<br />
           if ('function' === typeof window.playMatomoVideo){<br />
           window.playMatomoVideo(&quot;goals&quot;, &quot;#goals&quot;)<br />
           } else {<br />
           document.addEventListener(&quot;DOMContentLoaded&quot;, function() { window.playMatomoVideo(&quot;goals&quot;, &quot;#goals&quot;); });<br />
           }<br />
      &lt;/script&gt;

    Separately, Matomo Cloud users also get access to a premium Funnels feature and Multi Channel Conversion Attribution. On-Premises Matomo users can get both as paid plugins via our Marketplace.

    Popular goal tracking use cases among users :

    • Tracking newsletter subscription to maximise subscriber growth 
    • Conversion tracking for gated content (e.g., eBooks) to understand how each asset performs 
    • Analysing the volume of job applications per post to better interpret your HR marketing performance 

    Read more about creating and managing Goals in Matomo.

    8. Themes

    Matomo On-Premise Customisable Themes

    Want to give your Matomo app a distinctive visual flair ? Pick a new free theme for your On-Premises installation. Minimalistic, dark or classic — our community created six different looks that other Matomo users can download and install in a few clicks. 

    If you have some HTML/CSS/JS knowledge, you can also design your own Matomo theme. Since Matomo is an open-source project, we don’t restrict interface customisation and always welcome creativity from our users.

    Read more about designing your own Matomo theme (developer documentation).

    9. White labelling

    Matomo white label options

    Matomo is one of the few website analytics tools to support white labelling. White labelling means that you can distribute our product to others under your brand. 

    For example, as a web design agency, you can delight customers with pre-installed GDPR-friendly website analytics. Marketing services providers, in turn, can present their clients with embedded reporting widgets, robust funnel analytics and 100% unsampled data. 

    Apart from selecting a custom theme, you can also align Matomo with your brand by :

    • Customising product name
    • Using custom header/font colours 
    • Change your tracking endpoint
    • Remove links to Matomo.org

    To streamline Matomo customisation and set-up, we developed a White Label plug-in. It provides a convenient set of controls for changing your Matomo deployment and distributing access rights to other users or sharing embedded Matomo widgets). 

    Read more about white labelling Matomo

    Learning more about Matomo 

    Matomo has an ever-growing list of features, ranging from standard website tracking controls to unique conversion rate optimisation tools (heatmaps, media analytics, user cohorts and more).

    To learn more about Matomo features you can check our free video web analytics training series where we cover the basics. For feature-specific tips, tricks and configurations, browse our video content or written guides

  • Data Privacy in Business : A Risk Leading to Major Opportunities

    9 août 2022, par Erin — Privacy

    Data privacy in business is a contentious issue. 

    Claims that “big data is the new oil of the digital economy” and strong links between “data-driven personalisation and customer experience” encourage leaders to set up massive data collection programmes.

    However, many of these conversations downplay the magnitude of security, compliance and ethical risks companies face when betting too much on customer data collection. 

    In this post, we discuss the double-edged nature of privacy issues in business — the risk-ridden and the opportunity-driven. ​​

    3 Major Risks of Ignoring Data Privacy in Business

    As the old adage goes : Just because everyone else is doing it doesn’t make it right.

    Easy data accessibility and ubiquity of analytics tools make data consumer collection and processing sound like a “given”. But the decision to do so opens your business to a spectrum of risks. 

    1. Compliance and Legal Risks 

    Data collection and customer privacy are protected by a host of international laws including GDPR, CCPA, and regional regulations. Only 15% of countries (mostly developing ones) don’t have dedicated laws for protecting consumer privacy. 

    State of global data protection legislature via The UN

    Global legislature includes provisions on : 

    • Collectible data types
    • Allowed uses of obtained data 
    • Consent to data collection and online tracking 
    • Rights to request data removal 

    Personally identifiable information (PII) processing is prohibited or strictly regulated in most jurisdictions. Yet businesses repeatedly circumnavigate existing rules and break them on occasion.

    In Australia, for example, only 2% of brands use logos, icons or messages to transparently call out online tracking, data sharing or other specific uses of data at the sign-up stage. In Europe, around half of small businesses are still not fully GDPR-compliant — and Big Tech companies like Google, Amazon and Facebook can’t get a grip on their data collection practices even when pressed with horrendous fines. 

    Although the media mostly reports on compliance fines for “big names”, smaller businesses are increasingly receiving more scrutiny. 

    As Max Schrems, an Austrian privacy activist and founder of noyb NGO, explained in a Matomo webinar :

    “In Austria, my home country, there are a lot of €5,000 fines going out there as well [to smaller businesses]. Most of the time, they are just not reported. They just happen below the surface. [GDPR fines] are already a reality.”​

    In April 2022, the EU Court of Justice ruled that consumer groups can autonomously sue businesses for breaches of data protection — and nonprofit organisations like noyb enable more people to do so. 

    Finally, new data privacy legislation is underway across the globe. In the US, Colorado, Connecticut, Virginia and Utah have data protection acts at different stages of approval. South African authorities are working on the Protection of Personal Information Act (POPI) act and Brazil is working on a local General Data Protection Law (LGPD).

    Re-thinking your stance on user privacy and data protection now can significantly reduce the compliance burden in the future. 

    2. Security Risks 

    Data collection also mandates data protection for businesses. Yet, many organisations focus on the former and forget about the latter. 

    Lenient attitudes to consumer data protection resulted in a major spike in data breaches.

    Check Point research found that cyberattacks increased 50% year-over-year, with each organisation facing 925 cyberattacks per week globally.

    Many of these attacks end up being successful due to poor data security in place. As a result, billions of stolen consumer records become publicly available or get sold on dark web marketplaces.

    What’s even more troublesome is that stolen consumer records are often purchased by marketing firms or companies, specialising in spam campaigns. Buyers can also use stolen emails to distribute malware, stage phishing and other social engineering attacks – and harvest even more data for sale. 

    One business’s negligence creates a snowball effect of negative changes down the line with customers carrying the brunt of it all. 

    In 2020, hackers successfully targeted a Finnish psychotherapy practice. They managed to steal hundreds of patient records — and then demanded a ransom both from the firm and its patients for not exposing information about their mental health issues. Many patients refused to pay hackers and some 300 records ended up being posted online as Associated Press reported.

    Not only did the practice have to deal with the cyber-breach aftermath, but it also faced vocal regulatory and patient criticisms for failing to properly protect such sensitive information.

    Security negligence can carry both direct (heavy data breach fines) and indirect losses in the form of reputational damages. An overwhelming 90% of consumers say they wouldn’t buy from a business if it doesn’t adequately protect their data. This brings us to the last point. 

    3. Reputational Risks 

    Trust is the new currency. Data negligence and consumer privacy violations are the two fastest ways to lose it. 

    Globally, consumers are concerned about how businesses collect, use, and protect their data. 

    Consumer data sharing attitudes
    • According to Forrester, 47% of UK adults actively limit the amount of data they share with websites and apps. 49% of Italians express willingness to ask companies to delete their personal data. 36% of Germans use privacy and security tools to minimise online tracking of their activities. 
    • A GDMA survey also notes that globally, 82% of consumers want more control over their personal information, shared with companies. 77% also expect brands to be transparent about how their data is collected and used. 

    When businesses fail to hold their end of the bargain — collect just the right amount of data and use it with integrity — consumers are fast to cut ties. 

    Once the information about privacy violations becomes public, companies lose : 

    • Brand equity 
    • Market share 
    • Competitive positioning 

    An AON report estimates that post-data breach companies can lose as much as 25% of their initial value. In some cases, the losses can be even higher. 

    In 2015, British telecom TalkTalk suffered from a major data breach. Over 150,000 customer records were stolen by hackers. To contain the issue, TalkTalk had to throw between $60-$70 million into containment efforts. Still, they lost over 100,000 customers in a matter of months and one-third of their company value, equivalent to $1.4 billion, by the end of the year. 

    Fresher data from Infosys gives the following maximum cost estimates of brand damage, companies could experience after a data breach (accidental or malicious).

    Estimated cost of brand damage due to a data breach

    3 Major Advantages of Privacy in Business 

    Despite all the industry mishaps, a reassuring 77% of CEOs now recognise that their companies must fundamentally change their approaches to customer engagement, in particular when it comes to ensuring data privacy. 

    Many organisations take proactive steps to cultivate a privacy-centred culture and implement transparent data collection policies. 

    Here’s why gaining the “privacy advantage” pays off.

    1. Market Competitiveness 

    There’s a reason why privacy-focused companies are booming. 

    Consumers’ mounting concerns and frustrations over the lack of online privacy, prompt many to look for alternative privacy-centred products and services

    The following B2C and B2B products are moving from the industry margins to the mainstream : 

    Across the board, consumers express greater trust towards companies, protective of their privacy : 

    And as we well know : trust translates to higher engagement, loyalty, and – ultimately revenue. 

    By embedding privacy into the core of your product, you give users more reasons to select, stay and support your business. 

    2. Higher Operational Efficiency

    Customer data protection isn’t just a policy – it’s a culture of collecting “just enough” data, protecting it and using it responsibly. 

    Sadly, that’s the area where most organisations trail behind. At present, some 90% of businesses admit to having amassed massive data silos. 

    Siloed data is expensive to maintain and operationalise. Moreover, when left unattended, it can evolve into a pressing compliance issue. 

    A recently leaked document from Facebook says the company has no idea where all of its first-party, third-party and sensitive categories data goes or how it is processed. Because of this, Facebook struggles to achieve GDPR compliance and remains under regulatory pressure. 

    Similarly, Google Analytics is riddled with privacy issues. Other company products were found to be collecting and operationalising consumer data without users’ knowledge or consent. Again, this creates valid grounds for regulatory investigations. 

    Smaller companies have a better chance of making things right at the onset. 

    By curbing customer data collection, you can : 

    • Reduce data hosting and Cloud computation costs (aka trim your Cloud bill) 
    • Improve data security practices (since you would have fewer assets to protect) 
    • Make your staff more productive by consolidating essential data and making it easy and safe to access

    Privacy-mindful companies also have an easier time when it comes to compliance and can meet new data regulations faster. 

    3. Better Marketing Campaigns 

    The biggest counter-argument to reducing customer data collection is marketing. 

    How can we effectively sell our products if we know nothing about our customers ? – your team might be asking. 

    This might sound counterintuitive, but minimising data collection and usage can lead to better marketing outcomes. 

    Limiting the types of data that can be used encourages your people to become more creative and productive by focusing on fewer metrics that are more important.

    Think of it this way : Every other business uses the same targeting parameters on Facebook or Google for running paid ad campaigns on Facebook. As a result, we see ads everywhere — and people grow unresponsive to them or choose to limit exposure by using ad blocking software, private browsers and VPNs. Your ad budgets get wasted on chasing mirage metrics instead of actual prospects. 

    Case in point : In 2017 Marc Pritchard of Procter & Gamble decided to first cut the company’s digital advertising budget by 6% (or $200 million). Unilever made an even bolder move and reduced its ad budget by 30% in 2018. 

    Guess what happened ?

    P&G saw a 7.5% increase in organic sales and Unilever had a 3.8% gain as HBR reports. So how come both companies became more successful by spending less on advertising ? 

    They found that overexposure to online ads led to diminishing returns and annoyances among loyal customers. By minimising ad exposure and adopting alternative marketing strategies, the two companies managed to market better to new and existing customers. 

    The takeaway : There are more ways to engage consumers aside from pestering them with repetitive retargeting messages or creepy personalisation. 

    You can collect first-party data with consent to incrementally improve your product — and educate them on the benefits of your solution in transparent terms.

    Final Thoughts 

    The definitive advantage of privacy is consumers’ trust. 

    You can’t buy it, you can’t fake it, you can only cultivate it by aligning your external appearances with internal practices. 

    Because when you fail to address privacy internally, your mishaps will quickly become apparent either as social media call-outs or worse — as a security incident, a data breach or a legal investigation. 

    By choosing to treat consumer data with respect, you build an extra layer of protection around your business, plus draw in some banging benefits too. 

    Get one step closer to becoming a privacy-centred company by choosing Matomo as your web analytics solution. We offer robust privacy controls for ensuring ethical, compliant, privacy-friendly and secure website tracking. 

  • Matomo Celebrates 15 Years of Building an Open-Source & Transparent Web Analytics Solution

    30 juin 2022, par Matthieu Aubry — About, Community
    &lt;script type=&quot;text/javascript&quot;&gt;<br />
           if ('function' === typeof window.playMatomoVideo){<br />
           window.playMatomoVideo(&quot;brand&quot;, &quot;#brand&quot;)<br />
           } else {<br />
           document.addEventListener(&quot;DOMContentLoaded&quot;, function() { window.playMatomoVideo(&quot;brand&quot;, &quot;#brand&quot;); });<br />
           }<br />
      &lt;/script&gt;

    Fifteen years ago, I realised that people (myself included) were increasingly integrating the internet into their everyday lives, and it was clear that it would only expand in the future. It was an exciting new world, but the amount of personal data shared online, level of tracking and lack of security was a growing concern. Google Analytics was just launched then and was already gaining huge traction – so data from millions of websites started flowing into Google’s database, creating what was then the biggest centralised database about people worldwide and their actions online.

    So as a young engineering student, I decided we needed to build an open source and transparent solution that could help make the internet more secure and private while still providing organisations with powerful insights. I aimed to create a win-win solution for businesses and their digital consumers.

    And in 2007, I started developing Matomo with the help from Scott Switzer and Jennifer Langdon (who offered me an internship and support).   

    All thanks to the Matomo Community

    We have reached significant milestones and made major changes over the last 15 years, but we wouldn’t be where we are today without the Matomo Community.

    So I would like to celebrate and thank the hundreds of volunteer developers who have donated their time to develop Matomo, the thousands of contributors who provided feedback to improve Matomo, the countless supportive forum members, our passionate team of 40 at Matomo, the numerous translators who have translated Matomo and the 1.5 million websites that choose Matomo as their analytics platform.

    Matomo's Birthday
    Team Meetup in Paris in 2012

    Matomo has been a community effort built on the shoulders of many, and we will continue to work for you. 

    So let’s look at some milestones we have achieved over the last 15 years.

    Looking back on milestones in our timeline

    2007

    • Birth of Matomo
    • First alpha version released

    2008

    • Release first public 0.1.0 version

    2009

    • 50,000 websites use Matomo

    2010

    • Matomo first stable 1.0.0 released
    • Mobile app launched

    2011

    • Released Ecommerce Analytics, Custom Variables, First Party Cookies

    • Released Privacy control features (first of many privacy features to come !)

    2012

    • Released Log Analytics feature
    • 1 Million Downloads !
    • 300,000 websites worldwide use Matomo

    2013

    • Matomo is now available in 50 languages !
    • Matomo brand redesign

    2016

    2017

    • Launched Matomo Cloud service 
    • Released Multi Channel Conversion Attribution Premium Feature, Custom Reports Premium Feature, Login Saml Premium Feature, WooCommerceAnalytics Premium Feature and Heatmap & Session Recording Premium Feature 

    2018

    2019

    2020

    2021

    • 1,000,000 websites worldwide use Matomo
    • including 30,000 active Matomo for WordPress installations
    • Released SEO Web Vitals, Advertising Conversion Export and Tracking Spam Prevention feature

    2022

    • Released WP Statistics to Matomo importer

    Our efforts continue

    While we’ve seen incredible growth over the years, our work doesn’t stop there. In fact, we’re only just getting started.

    Today over 55% of the internet continues to use privacy-threatening web analytics solutions, while 1.5% uses Matomo. So there are still great strides to be made to create a more private internet, and joining the Matomo Community is one way to support this movement.

    There are many ways to get involved too, such as :

    So what comes next for Matomo ?

    The future of Matomo is approachable, powerful and flexible. We’re strengthening the customers’ voice, expanding our resources internally (we’re continuously hiring !) and conducting rigorous customer research to craft a tool that balances usability and functionality.

    I look forward to the next 15 years and seeing what the future holds for Matomo and our community.