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• WebVTT as a W3C Recommendation

  1er janvier 2014, par silvia

  Three weeks ago I attended TPAC, the annual meeting of W3C Working Groups. One of the meetings was of the Timed Text Working Group (TT-WG), that has been specifying TTML, the Timed Text Markup Language. It is now proposed that WebVTT be also standardised through the same Working Group.

  How did that happen, you may ask, in particular since WebVTT and TTML have in the past been portrayed as rival caption formats ? How will the WebVTT spec that is currently under development in the Text Track Community Group (TT-CG) move through a Working Group process ?

  I’ll explain first why there is a need for WebVTT to become a W3C Recommendation, and then how this is proposed to be part of the Timed Text Working Group deliverables, and finally how I can see this working between the TT-CG and the TT-WG.

  Advantages of a W3C Recommendation

  TTML is a XML-based markup format for captions developed during the time that XML was all the hotness. It has become a W3C standard (a so-called “Recommendation”) despite not having been implemented in any browsers (if you ask me : that’s actually a flaw of the W3C standardisation process : it requires only two interoperable implementations of any kind – and that could be anyone’s JavaScript library or Flash demonstrator – it doesn’t actually require browser implementations. But I digress…). To be fair, a subpart of TTML is by now implemented in Internet Explorer, but all the other major browsers have thus far rejected proposals of implementation.

  Because of its Recommendation status, TTML has become the basis for several other caption standards that other SDOs have picked : the SMPTE’s SMPTE-TT format, the EBU’s EBU-TT format, and the DASH Industry Forum’s use of SMPTE-TT. SMPTE-TT has also become the “safe harbour” format for the US legislation on captioning as decided by the FCC. (Note that the FCC requirements for captions on the Web are actually based on a list of features rather than requiring a specific format. But that will be the topic of a different blog post…)

  WebVTT is much younger than TTML. TTML was developed as an interchange format among caption authoring systems. WebVTT was built for rendering in Web browsers and with HTML5 in mind. It meets the requirements of the <track> element and supports more than just captions/subtitles. WebVTT is popular with browser developers and has already been implemented in all major browsers (Firefox Nightly is the last to implement it – all others have support already released).

  As we can see and as has been proven by the HTML spec and multiple other specs : browsers don’t wait for specifications to have W3C Recommendation status before they implement them. Nor do they really care about the status of a spec – what they care about is whether a spec makes sense for the Web developer and user communities and whether it fits in the Web platform. WebVTT has obviously achieved this status, even with an evolving spec. (Note that the spec tries very hard not to break backwards compatibility, thus all past implementations will at least be compatible with the more basic features of the spec.)

  Given that Web browsers don’t need WebVTT to become a W3C standard, why then should we spend effort in moving the spec through the W3C process to become a W3C Recommendation ?

  The modern Web is now much bigger than just Web browsers. Web specifications are being used in all kinds of devices including TV set-top boxes, phone and tablet apps, and even unexpected devices such as white goods. Videos are increasingly omnipresent thus exposing deaf and hard-of-hearing users to ever-growing challenges in interacting with content on diverse devices. Some of these devices will not use auto-updating software but fixed versions so can’t easily adapt to new features. Thus, caption producers (both commercial and community) need to be able to author captions (and other video accessibility content as defined by the HTML5 element) towards a feature set that is clearly defined to be supported by such non-updating devices.

  Understandably, device vendors in this space have a need to build their technology on standardised specifications. SDOs for such device technologies like to reference fixed specifications so the feature set is not continually updating. To reference WebVTT, they could use a snapshot of the specification at any time and reference that, but that’s not how SDOs work. They prefer referencing an officially sanctioned and tested version of a specification – for a W3C specification that means creating a W3C Recommendation of the WebVTT spec.

  Taking WebVTT on a W3C recommendation track is actually advantageous for browsers, too, because a test suite will have to be developed that proves that features are implemented in an interoperable manner. In summary, I can see the advantages and personally support the effort to take WebVTT through to a W3C Recommendation.

  Choice of Working Group

  FAIK this is the first time that a specification developed in a Community Group is being moved into the recommendation track. This is something that has been expected when the W3C created CGs, but not something that has an established process yet.

  The first question of course is which WG would take it through to Recommendation ? Would we create a new Working Group or find an existing one to move the specification through ? Since WGs involve a lot of overhead, the preference was to add WebVTT to the charter of an existing WG. The two obvious candidates were the HTML WG and the TT-WG – the first because it’s where WebVTT originated and the latter because it’s the closest thematically.

  Adding a deliverable to a WG is a major undertaking. The TT-WG is currently in the process of re-chartering and thus a suggestion was made to add WebVTT to the milestones of this WG. TBH that was not my first choice. Since I’m already an editor in the HTML WG and WebVTT is very closely related to HTML and can be tested extensively as part of HTML, I preferred the HTML WG. However, adding WebVTT to the TT-WG has some advantages, too.

  Since TTML is an exchange format, lots of captions that will be created (at least professionally) will be in TTML and TTML-related formats. It makes sense to create a mapping from TTML to WebVTT for rendering in browsers. The expertise of both, TTML and WebVTT experts is required to develop a good mapping – as has been shown when we developed the mapping from CEA608/708 to WebVTT. Also, captioning experts are already in the TT-WG, so it helps to get a second set of eyes onto WebVTT.

  A disadvantage of moving a specification out of a CG into a WG is, however, that you potentially lose a lot of the expertise that is already involved in the development of the spec. People don’t easily re-subscribe to additional mailing lists or want the additional complexity of involving another community (see e.g. this email).

  So, a good process needs to be developed to allow everyone to contribute to the spec in the best way possible without requiring duplicate work. How can we do that ?

  The forthcoming process

  At TPAC the TT-WG discussed for several hours what the next steps are in taking WebVTT through the TT-WG to recommendation status (agenda with slides). I won’t bore you with the different views – if you are keen, you can read the minutes.

  What I came away with is the following process :

  1. Fix a few more bugs in the CG until we’re happy with the feature set in the CG. This should match the feature set that we realistically expect devices to implement for a first version of the WebVTT spec.
  2. Make a FSA (Final Specification Agreement) in the CG to create a stable reference and a clean IPR position.
  3. Assuming that the TT-WG’s charter has been approved with WebVTT as a milestone, we would next bring the FSA specification into the TT-WG as FPWD (First Public Working Draft) and immediately do a Last Call which effectively freezes the feature set (this is possible because there has already been wide community review of the WebVTT spec) ; in parallel, the CG can continue to develop the next version of the WebVTT spec with new features (just like it is happening with the HTML5 and HTML5.1 specifications).
  4. Develop a test suite and address any issues in the Last Call document (of course, also fix these issues in the CG version of the spec).
  5. As per W3C process, substantive and minor changes to Last Call documents have to be reported and raised issues addressed before the spec can progress to the next level : Candidate Recommendation status.
  6. For the next step – Proposed Recommendation status – an implementation report is necessary, and thus the test suite needs to be finalized for the given feature set. The feature set may also be reduced at this stage to just the ones implemented interoperably, leaving any other features for the next version of the spec.
  7. The final step is Recommendation status, which simply requires sufficient support and endorsement by W3C members.

  The first version of the WebVTT spec naturally has a focus on captioning (and subtitling), since this has been the dominant use case that we have focused on this far and it’s the part that is the most compatibly implemented feature set of WebVTT in browsers. It’s my expectation that the next version of WebVTT will have a lot more features related to audio descriptions, chapters and metadata. Thus, this seems a good time for a first version feature freeze.

  There are still several obstacles towards progressing WebVTT as a milestone of the TT-WG. Apart from the need to get buy-in from the TT-WG, the TT-CG, and the AC (Adivisory Committee who have to approve the new charter), we’re also looking at the license of the specification document.

  The CG specification has an open license that allows creating derivative work as long as there is attribution, while the W3C document license for documents on the recommendation track does not allow the creation of derivative work unless given explicit exceptions. This is an issue that is currently being discussed in the W3C with a proposal for a CC-BY license on the Recommendation track. However, my view is that it’s probably ok to use the different document licenses : the TT-WG will work on WebVTT 1.0 and give it a W3C document license, while the CG starts working on the next WebVTT version under the open CG license. It probably actually makes sense to have a less open license on a frozen spec.

  Making the best of a complicated world

  WebVTT is now proposed as part of the recharter of the TT-WG. I have no idea how complicated the process will become to achieve a W3C WebVTT 1.0 Recommendation, but I am hoping that what is outlined above will be workable in such a way that all of us get to focus on progressing the technology.

  At TPAC I got the impression that the TT-WG is committed to progressing WebVTT to Recommendation status. I know that the TT-CG is committed to continue developing WebVTT to its full potential for all kinds of media-time aligned content with new kinds already discussed at FOMS. Let’s enable both groups to achieve their goals. As a consequence, we will allow the two formats to excel where they do : TTML as an interchange format and WebVTT as a browser rendering format.

• WebVTT as a W3C Recommendation

  1er janvier 2014, par silvia

  Three weeks ago I attended TPAC, the annual meeting of W3C Working Groups. One of the meetings was of the Timed Text Working Group (TT-WG), that has been specifying TTML, the Timed Text Markup Language. It is now proposed that WebVTT be also standardised through the same Working Group.

  How did that happen, you may ask, in particular since WebVTT and TTML have in the past been portrayed as rival caption formats ? How will the WebVTT spec that is currently under development in the Text Track Community Group (TT-CG) move through a Working Group process ?

  I’ll explain first why there is a need for WebVTT to become a W3C Recommendation, and then how this is proposed to be part of the Timed Text Working Group deliverables, and finally how I can see this working between the TT-CG and the TT-WG.

  Advantages of a W3C Recommendation

  TTML is a XML-based markup format for captions developed during the time that XML was all the hotness. It has become a W3C standard (a so-called “Recommendation”) despite not having been implemented in any browsers (if you ask me : that’s actually a flaw of the W3C standardisation process : it requires only two interoperable implementations of any kind – and that could be anyone’s JavaScript library or Flash demonstrator – it doesn’t actually require browser implementations. But I digress…). To be fair, a subpart of TTML is by now implemented in Internet Explorer, but all the other major browsers have thus far rejected proposals of implementation.

  Because of its Recommendation status, TTML has become the basis for several other caption standards that other SDOs have picked : the SMPTE’s SMPTE-TT format, the EBU’s EBU-TT format, and the DASH Industry Forum’s use of SMPTE-TT. SMPTE-TT has also become the “safe harbour” format for the US legislation on captioning as decided by the FCC. (Note that the FCC requirements for captions on the Web are actually based on a list of features rather than requiring a specific format. But that will be the topic of a different blog post…)

  WebVTT is much younger than TTML. TTML was developed as an interchange format among caption authoring systems. WebVTT was built for rendering in Web browsers and with HTML5 in mind. It meets the requirements of the <track> element and supports more than just captions/subtitles. WebVTT is popular with browser developers and has already been implemented in all major browsers (Firefox Nightly is the last to implement it – all others have support already released).

  As we can see and as has been proven by the HTML spec and multiple other specs : browsers don’t wait for specifications to have W3C Recommendation status before they implement them. Nor do they really care about the status of a spec – what they care about is whether a spec makes sense for the Web developer and user communities and whether it fits in the Web platform. WebVTT has obviously achieved this status, even with an evolving spec. (Note that the spec tries very hard not to break backwards compatibility, thus all past implementations will at least be compatible with the more basic features of the spec.)

  Given that Web browsers don’t need WebVTT to become a W3C standard, why then should we spend effort in moving the spec through the W3C process to become a W3C Recommendation ?

  The modern Web is now much bigger than just Web browsers. Web specifications are being used in all kinds of devices including TV set-top boxes, phone and tablet apps, and even unexpected devices such as white goods. Videos are increasingly omnipresent thus exposing deaf and hard-of-hearing users to ever-growing challenges in interacting with content on diverse devices. Some of these devices will not use auto-updating software but fixed versions so can’t easily adapt to new features. Thus, caption producers (both commercial and community) need to be able to author captions (and other video accessibility content as defined by the HTML5 element) towards a feature set that is clearly defined to be supported by such non-updating devices.

  Understandably, device vendors in this space have a need to build their technology on standardised specifications. SDOs for such device technologies like to reference fixed specifications so the feature set is not continually updating. To reference WebVTT, they could use a snapshot of the specification at any time and reference that, but that’s not how SDOs work. They prefer referencing an officially sanctioned and tested version of a specification – for a W3C specification that means creating a W3C Recommendation of the WebVTT spec.

  Taking WebVTT on a W3C recommendation track is actually advantageous for browsers, too, because a test suite will have to be developed that proves that features are implemented in an interoperable manner. In summary, I can see the advantages and personally support the effort to take WebVTT through to a W3C Recommendation.

  Choice of Working Group

  FAIK this is the first time that a specification developed in a Community Group is being moved into the recommendation track. This is something that has been expected when the W3C created CGs, but not something that has an established process yet.

  The first question of course is which WG would take it through to Recommendation ? Would we create a new Working Group or find an existing one to move the specification through ? Since WGs involve a lot of overhead, the preference was to add WebVTT to the charter of an existing WG. The two obvious candidates were the HTML WG and the TT-WG – the first because it’s where WebVTT originated and the latter because it’s the closest thematically.

  Adding a deliverable to a WG is a major undertaking. The TT-WG is currently in the process of re-chartering and thus a suggestion was made to add WebVTT to the milestones of this WG. TBH that was not my first choice. Since I’m already an editor in the HTML WG and WebVTT is very closely related to HTML and can be tested extensively as part of HTML, I preferred the HTML WG. However, adding WebVTT to the TT-WG has some advantages, too.

  Since TTML is an exchange format, lots of captions that will be created (at least professionally) will be in TTML and TTML-related formats. It makes sense to create a mapping from TTML to WebVTT for rendering in browsers. The expertise of both, TTML and WebVTT experts is required to develop a good mapping – as has been shown when we developed the mapping from CEA608/708 to WebVTT. Also, captioning experts are already in the TT-WG, so it helps to get a second set of eyes onto WebVTT.

  A disadvantage of moving a specification out of a CG into a WG is, however, that you potentially lose a lot of the expertise that is already involved in the development of the spec. People don’t easily re-subscribe to additional mailing lists or want the additional complexity of involving another community (see e.g. this email).

  So, a good process needs to be developed to allow everyone to contribute to the spec in the best way possible without requiring duplicate work. How can we do that ?

  The forthcoming process

  At TPAC the TT-WG discussed for several hours what the next steps are in taking WebVTT through the TT-WG to recommendation status (agenda with slides). I won’t bore you with the different views – if you are keen, you can read the minutes.

  What I came away with is the following process :

  1. Fix a few more bugs in the CG until we’re happy with the feature set in the CG. This should match the feature set that we realistically expect devices to implement for a first version of the WebVTT spec.
  2. Make a FSA (Final Specification Agreement) in the CG to create a stable reference and a clean IPR position.
  3. Assuming that the TT-WG’s charter has been approved with WebVTT as a milestone, we would next bring the FSA specification into the TT-WG as FPWD (First Public Working Draft) and immediately do a Last Call which effectively freezes the feature set (this is possible because there has already been wide community review of the WebVTT spec) ; in parallel, the CG can continue to develop the next version of the WebVTT spec with new features (just like it is happening with the HTML5 and HTML5.1 specifications).
  4. Develop a test suite and address any issues in the Last Call document (of course, also fix these issues in the CG version of the spec).
  5. As per W3C process, substantive and minor changes to Last Call documents have to be reported and raised issues addressed before the spec can progress to the next level : Candidate Recommendation status.
  6. For the next step – Proposed Recommendation status – an implementation report is necessary, and thus the test suite needs to be finalized for the given feature set. The feature set may also be reduced at this stage to just the ones implemented interoperably, leaving any other features for the next version of the spec.
  7. The final step is Recommendation status, which simply requires sufficient support and endorsement by W3C members.

  The first version of the WebVTT spec naturally has a focus on captioning (and subtitling), since this has been the dominant use case that we have focused on this far and it’s the part that is the most compatibly implemented feature set of WebVTT in browsers. It’s my expectation that the next version of WebVTT will have a lot more features related to audio descriptions, chapters and metadata. Thus, this seems a good time for a first version feature freeze.

  There are still several obstacles towards progressing WebVTT as a milestone of the TT-WG. Apart from the need to get buy-in from the TT-WG, the TT-CG, and the AC (Adivisory Committee who have to approve the new charter), we’re also looking at the license of the specification document.

  The CG specification has an open license that allows creating derivative work as long as there is attribution, while the W3C document license for documents on the recommendation track does not allow the creation of derivative work unless given explicit exceptions. This is an issue that is currently being discussed in the W3C with a proposal for a CC-BY license on the Recommendation track. However, my view is that it’s probably ok to use the different document licenses : the TT-WG will work on WebVTT 1.0 and give it a W3C document license, while the CG starts working on the next WebVTT version under the open CG license. It probably actually makes sense to have a less open license on a frozen spec.

  Making the best of a complicated world

  WebVTT is now proposed as part of the recharter of the TT-WG. I have no idea how complicated the process will become to achieve a W3C WebVTT 1.0 Recommendation, but I am hoping that what is outlined above will be workable in such a way that all of us get to focus on progressing the technology.

  At TPAC I got the impression that the TT-WG is committed to progressing WebVTT to Recommendation status. I know that the TT-CG is committed to continue developing WebVTT to its full potential for all kinds of media-time aligned content with new kinds already discussed at FOMS. Let’s enable both groups to achieve their goals. As a consequence, we will allow the two formats to excel where they do : TTML as an interchange format and WebVTT as a browser rendering format.

• What is Audience Segmentation ? The 5 Main Types & Examples

  16 novembre 2023, par Erin — Analytics Tips

  The days of mass marketing with the same message for millions are long gone. Today, savvy marketers instead focus on delivering the most relevant message to the right person at the right time.

  They do this at scale by segmenting their audiences based on various data points. This isn’t an easy process because there are many types of audience segmentation. If you take the wrong approach, you risk delivering irrelevant messages to your audience — or breaking their trust with poor data management.

  In this article, we’ll break down the most common types of audience segmentation, share examples highlighting their usefulness and cover how you can segment campaigns without breaking data regulations.

  What is audience segmentation ?

  Audience segmentation is when you divide your audience into multiple smaller specific audiences based on various factors. The goal is to deliver a more targeted marketing message or to glean unique insights from analytics.

  It can be as broad as dividing a marketing campaign by location or as specific as separating audiences by their interests, hobbies and behaviour.

  

  Audience segmentation inherently makes a lot of sense. Consider this : an urban office worker and a rural farmer have vastly different needs. By targeting your marketing efforts towards agriculture workers in rural areas, you’re honing in on a group more likely to be interested in farm equipment. 

  Audience segmentation has existed since the beginning of marketing. Advertisers used to select magazines and placements based on who typically read them. They would run a golf club ad in a golf magazine, not in the national newspaper.

  How narrow you can make your audience segments by leveraging multiple data points has changed.

  Why audience segmentation matters

  In a survey by McKinsey, 71% of consumers said they expected personalisation, and 76% get frustrated when a vendor doesn’t deliver.

  

  These numbers reflect expectations from consumers who have actively engaged with a brand — created an account, signed up for an email list or purchased a product.

  They expect you to take that data and give them relevant product recommendations — like a shoe polishing kit if you bought nice leather loafers.

  If you don’t do any sort of audience segmentation, you’re likely to frustrate your customers with post-sale campaigns. If, for example, you just send the same follow-up email to all customers, you’d damage many relationships. Some might ask : “What ? Why would you think I need that ?” Then they’d promptly opt out of your email marketing campaigns.

  To avoid that, you need to segment your audience so you can deliver relevant content at all stages of the customer journey.

  5 key types of audience segmentation

  To help you deliver the right content to the right person or identify crucial insights in analytics, you can use five types of audience segmentation : demographic, behavioural, psychographic, technographic and transactional.

  

  Demographic segmentation 

  Demographic segmentation is when you segment a larger audience based on demographic data points like location, age or other factors.

  The most basic demographic segmentation factor is location, which is easy to leverage in marketing efforts. For example, geographic segmentation can use IP addresses and separate marketing efforts by country. 

  But more advanced demographic data points are becoming increasingly sensitive to handle. Especially in Europe, GDPR makes advanced demographics a more tentative subject. Using age, education level and employment to target marketing campaigns is possible. But you need to navigate this terrain thoughtfully and responsibly, ensuring meticulous adherence to privacy regulations.

  Potential data points :

  • Location
  • Age
  • Marital status
  • Income
  • Employment 
  • Education

  Example of effective demographic segmentation :

  A clothing brand targeting diverse locations needs to account for the varying weather conditions. In colder regions, showcasing winter collections or insulated clothing might resonate more with the audience. Conversely, in warmer climates, promoting lightweight or summer attire could be more effective. 

  Here are two ads run by North Face on Facebook and Instagram to different audiences to highlight different collections :

  

  Each collection is featured differently and uses a different approach with its copy and even the media. With social media ads, targeting people based on advanced demographics is simple enough — you can just single out the factors when making your campaign. But if you don’t want to rely on these data-mining companies, that doesn’t mean you have no options for segmentation.

  Consider allowing people to self-select their interests or preferences by incorporating a short survey within your email sign-up form. This simple addition can enhance engagement, decrease bounce rates, and ultimately improve conversion rates, offering valuable insights into audience preferences.

  This is a great way to segment ethically and without the need of data-mining companies.

  Behavioural segmentation

  Behavioural segmentation segments audiences based on their interaction with your website or app.

  You use various data points to segment your target audience based on their actions.

  Potential data points :

  • Page visits
  • Referral source
  • Clicks
  • Downloads
  • Video plays
  • Goal completion (e.g., signing up for a newsletter or purchasing a product)

  Example of using behavioural segmentation to improve campaign efficiency :

  One effective method involves using a web analytics tool such as Matomo to uncover patterns. By segmenting actions like specific clicks and downloads, pinpoint valuable trends—identifying actions that significantly enhance visitor conversions. 

  

  For instance, if a case study video substantially boosts conversion rates, elevate its prominence to capitalise on this success.

  Then, you can set up a conditional CTA within the video player. Make it pop up after the user has watched the entire video. Use a specific form and sign them up to a specific segment for each case study. This way, you know the prospect’s ideal use case without surveying them.

  This is an example of behavioural segmentation that doesn’t rely on third-party cookies.

  Psychographic segmentation

  Psychographic segmentation is when you segment audiences based on your interpretation of their personality or preferences.

  Potential data points :

  • Social media patterns
  • Follows
  • Hobbies
  • Interests

  Example of effective psychographic segmentation :

  Here, Adidas segments its audience based on whether they like cycling or rugby. It makes no sense to show a rugby ad to someone who’s into cycling and vice versa. But to rugby athletes, the ad is very relevant.

  

  If you want to avoid social platforms, you can use surveys about hobbies and interests to segment your target audience in an ethical way.

  Technographic segmentation

  Technographic segmentation is when you single out specific parts of your audience based on which hardware or software they use.

  Potential data points :

  • Type of device used
  • Device model or brand
  • Browser used

  Example of segmenting by device type to improve user experience :

  Upon noticing a considerable influx of tablet users accessing their platform, a leading news outlet decided to optimise their tablet browsing experience. They overhauled the website interface, focusing on smoother navigation and better readability for tablet users. These changes offered tablet users a seamless and enjoyable reading experience tailored precisely to their device.

  Transactional segmentation

  Transactional segmentation is when you use your customers’ purchase history to better target your marketing message to their needs.

  When consumers prefer personalisation, they typically mean based on their actual transactions, not their social media profiles.

  Potential data points :

  • Average order value
  • Product categories purchased within X months
  • X days since the last purchase of a consumable product

  Example of effective transactional segmentation :

  A pet supply store identifies a segment of customers consistently purchasing cat food but not other pet products. They create targeted email campaigns offering discounts or loyalty rewards specifically for cat-related items to encourage repeat purchases within this segment.

  If you want to improve customer loyalty and increase revenue, the last thing you should do is send generic marketing emails. Relevant product recommendations or coupons are the best way to use transactional segmentation.

  B2B-specific : Firmographic segmentation

  Beyond the five main segmentation types, B2B marketers often use “firmographic” factors when segmenting their campaigns. It’s a way to segment campaigns that go beyond the considerations of the individual.

  Potential data points :

  • Company size
  • Number of employees
  • Company industry
  • Geographic location (office)

  Example of effective firmographic segmentation :

  Companies of different sizes won’t need the same solution — so segmenting leads by company size is one of the most common and effective examples of B2B audience segmentation.

  The difference here is that B2B campaigns are often segmented through manual research. With an account-based marketing approach, you start by researching your potential customers. You then separate the target audience into smaller segments (or even a one-to-one campaign).

  Start segmenting and analysing your audience more deeply with Matomo

  Segmentation is a great place to start if you want to level up your marketing efforts. Modern consumers expect to get relevant content, and you must give it to them.

  But doing so in a privacy-sensitive way is not always easy. You need the right approach to segment your customer base without alienating them or breaking regulations.

  That’s where Matomo comes in. Matomo champions privacy compliance while offering comprehensive insights and segmentation capabilities. With robust privacy controls and cookieless configuration, it ensures GDPR and other regulations are met, empowering data-driven decisions without compromising user privacy.

  Take advantage of our 21-day free trial to get insights that can help you improve your marketing strategy and better reach your target audience. No credit card required.