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• Piwik PRO is hiring a Technical Support Specialist (Remote)

  13 mars 2015, par Piwik Core Team — Jobs

  At Piwik and Piwik PRO we develop the leading open source web analytics platform, used by more than one million websites worldwide. Our vision is to build the best open alternative to Google Universal Analytics. We are growing and now looking for a Technical Support Specialist !

  What will you be doing ?

  • Supporting Piwik PRO clients on a daily basis – providing rapid responses via phone and email.
  • Participating in calls with Piwik PRO clients analyzing requirements for enterprise customers.
  • Onboarding clients – planning and coordinating the implementation with the dedicated technical team.
  • Communicating complex problems to the dedicated technical team.

  We can promise you :

  • A competitive salary.
  • The opportunity to develop your skills and gain more experience by working on exceptional projects.
  • Access to a regularly updated resource library and the opportunity to contribute to it.
  • Flexible working hours.

  Desired Skills and Experience

  You won’t make it without :

  • A solid technical background and a familiarity with the IT sector.
  • A receptive mind.
  • Great English communication skills (speaking, reading, writing, and listening).
  • Previous experience of working with corporate clients and a sixth sense for striking up relationships.
  • Appropriately mixed abilities : solid communication skills, inquisitiveness and an analytical mind (have the ability to draw conclusions based on gathered data).
  • Great self-organization skills.

  About Piwik PRO

  At Piwik and Piwik PRO we develop the leading open source web analytics platform, used by over 1.1M websites worldwide and is currently ranked the 7th most used web analytics tool in the world. Our vision is to build the best open alternative to Google Universal Analytics.

  The Piwik platform collects, stores and processes a lot of information : hundreds of millions of data points each month. We create intuitive, simple and beautiful reports that delight our users.

  Piwik PRO provides cloud hosting solutions and enterprise-level support and consultancy services. We’re in the process of expanding our US team and are currently seeking to hire a Technical Support Specialist who will focus on assisting our US clients.

  Location

  Ideally you will be located in the USA or Canada (Remote work).

  Apply online

  To apply for this position, please Apply online here. We look forward to receiving your applications !

• Announcement : Piwik to focus on Reliability, Performance and Security

  7 octobre 2014, par Matthieu Aubry — About, Community

  To our valued team and community,

  Well, we have moved fast and achieved so much during the past few months. Relentlessly releasing major version after major version… We got a lot done including several major new features !

  The speed of adding new features was a great showcase of how agile our small teams and the larger community are. And I’m so proud to see automated testing becoming common practice among everyone hacking on Piwik !

  For the next few months until the new year we will focus on making what we have better. We will fix those rare but longstanding critical bugs, and aim to solve all Major issues and other must-have performance and general improvements. The core team and Piwik PRO will have the vision of making the existing Piwik and all plugins very stable and risk free. This includes edge cases, general bugs but also specific performance issues for high traffic or issues with edge case data payloads.

  We’ll be more pro-active and take Piwik platform to the next level of Performance, Security, Privacy & Reliability ! We will prove to the world that Free/Libre Web software can be of the highest standard of quality. By focusing on quality we will make Piwik even easier to maintain and improve in the future. We are building the best open platform that will let every user liberate their data and keep full control of it.

  If you have any feedback or questions get in touch or let’s continue the discussion in the forum.

  Thank you for your trust and for liberating your data with Piwik,

  Matthieu Aubry
  Piwik founder

  More information

  • How long is each release of Piwik maintained for ? (FAQ)
  • When is the next release of Piwik ? What is the release schedule ? (FAQ)
  • Pulse of Piwik : our monthly pulse report shows 27 different people contributed to Piwik core in the last month !

  

  This is an amazing testament of the power of free/libre software and yet we think this is just the beginning. We hope more developers will join and contribute to the Piwik project !

• Announcement : Piwik to focus on Reliability, Performance and Security

  7 octobre 2014, par Matthieu Aubry — About, Community

  To our valued team and community,

  Well, we have moved fast and achieved so much during the past few months. Relentlessly releasing major version after major version… We got a lot done including several major new features !

  The speed of adding new features was a great showcase of how agile our small teams and the larger community are. And I’m so proud to see automated testing becoming common practice among everyone hacking on Piwik !

  For the next few months until the new year we will focus on making what we have better. We will fix those rare but longstanding critical bugs, and aim to solve all Major issues and other must-have performance and general improvements. The core team and Piwik PRO will have the vision of making the existing Piwik and all plugins very stable and risk free. This includes edge cases, general bugs but also specific performance issues for high traffic or issues with edge case data payloads.

  We’ll be more pro-active and take Piwik platform to the next level of Performance, Security, Privacy & Reliability ! We will prove to the world that Free/Libre Web software can be of the highest standard of quality. By focusing on quality we will make Piwik even easier to maintain and improve in the future. We are building the best open platform that will let every user liberate their data and keep full control of it.

  If you have any feedback or questions get in touch or let’s continue the discussion in the forum.

  Thank you for your trust and for liberating your data with Piwik,

  Matthieu Aubry
  Piwik founder

  More information

  • How long is each release of Piwik maintained for ? (FAQ)
  • When is the next release of Piwik ? What is the release schedule ? (FAQ)
  • Pulse of Piwik : our monthly pulse report shows 27 different people contributed to Piwik core in the last month !

  

  This is an amazing testament of the power of free/libre software and yet we think this is just the beginning. We hope more developers will join and contribute to the Piwik project !