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• How to keep personally identifiable information safe

  23 janvier 2020, par Joselyn Khor
  The protection of personally identifiable information (PII) is important both for individuals, whose privacy may be compromised, and for businesses that may have their reputation ruined or be liable if PII is wrongly accessed, used, or shared.

  Curious about what PII is ? Here’s your introduction to personally identifiable information.

  Due to hacking, data leaks or data thievery, PII acquired can be combined with other pieces of information to form a more complete picture of you. On an individual level, this puts you at risk of identity theft, credit card theft or other harm caused by the fraudulent use of your personal information.

  On a business level, for companies who breach data privacy laws – like Cambridge Analytica’s harvesting of millions of FB profiles – the action leads to an erosion of trust. It can also impact your financial position as heavy fines can be imposed for the illegal use and processing of personally identifiable information.

  So what can you do to ensure PII compliance ?

  On an individual level :

  1. Don’t give your data away so easily. Although long, it’s worthwhile to read through privacy policies to make sure you know what you’re getting yourself into.
  2. Don’t just click ‘agree’ when faced with consent screens, as consent screens are majorly flawed. Users mostly always opt in without reading and without being properly informed what they opt in to.
  3. Did you know you’re most likely being tracked from website to website ? For example, Google can identify you across visits and websites. One of the things you can do is to disable third party cookies by default. Businesses can also use privacy friendly analytics which halt such tracking. 
  4. Use strong passwords.
  5. Be wary of public wifi – hackers can easily access your PII or sensitive data. Use a VPN (virtual private network), which lets you create a secure connection to a server of your choosing. This allows you to browse the internet in a safe manner.

  A PII compliance checklist for businesses/organisations :

  1. Identify where all PII exists and is stored – review and make sure this is in a safe environment.
  2. Identify laws that apply to you (GDPR, California privacy law, HIPAA) and follow your legal obligations.
  3. Create operational safeguards – policies and procedures for handling PII at an organisation level ; and building awareness to focus on the protection of PII.
  4. Encrypt databases and repositories where such info is kept.
  5. Create privacy-specific safeguards in the way your organisation collects, maintains, uses, and disseminates data so you protect the confidentiality of the data.
  6. Minimise the use, collection, and retention of PII – only collect and keep PII if it’s necessary for you to perform your legal business function.
  7. Conduct privacy impact assessments (PIA) to find and prevent privacy risks (identify what and why it’s to be collected ; how the information will be secured etc.).
  8. De-identify within the scope of your data collection and analytics tools.
  9. Anonymise data.
  10. Keep your privacy policy updated.
  11. Pseudonymisation.
  12. A more comprehensive guide for businesses can be found here : https://iapp.org/media/pdf/knowledge_center/NIST_Protecting_PII.pdf

  Unsure of what information could be considered PII ? Check out this list of examples.

  Additional resources :

  • https://www.umassmed.edu/it/security/compliance/what-is-pii/
  • http://www.osec.doc.gov/opog/privacy/PII_BII.html

• Data Privacy Day 2020

  27 janvier 2020, par Matthieu Aubry — Privacy
  It’s January 28th which means it’s Data Privacy Day !

  Today is an important day for the Matomo team as we reflect on our mission and our goals for 2020. This year I wanted to send a video message to all Matomo users, community members and customers. 

  Check it out (full transcript below)

  

  A video message from Matomo founder, Matthieu Aubry

  Privacy-friendly alternatives

  • NoMoreGoogle :
    a comprehensive list giving you options for other privacy-friendly alternatives.
  • Switching.Software :
    Ethical alternatives to popular sites and apps.
  • Web browser :
    Firefox
    Brave
    Vivaldi
  • Search engine :
    DuckDuckGo
    Qwant
  • File sharing :
    Nextcloud
  • Email provider :
    ProtonMail
    Mailfence
    Tutanota

  Video transcript

  Hey everyone,

  Matthieu here, Founder of Matomo.

  Today is one of the most significant days of the year for the Matomo team – it’s Data Privacy Day. And so I wanted to quickly reflect on our mission and the significance of this day. 

  In today’s busy online world where data is king, this day is an important reminder of being vigilant in protecting our personal information online.

  Matomo began 12 years ago as an open-source alternative to Google Analytics – the goal was, and still is to give full control of data back to users. 

  In 2020, we are determined to see through this commitment. We will keep building a powerful and ethical web analytics platform that focuses on privacy protection, data ownership, and provides value to all Matomo users and customers.

  And what’s fantastic is to see the rise of other quality software companies offering privacy-friendly alternatives for web browsers, search engines, file sharing, email providers, all with a similar mission. And with these products now widely available, we encourage you to take back control of all your online activities and begin this new decade with a resolution to stay safe online.

  I’ll provide you with some links below the video to check out these privacy-friendly alternatives. If you have a website and want to gain valuable insights on the visitors while owning your data, join us ! 

  Matomo Analytics On-Premise is and always will be free to download and install on your own servers and on your own terms.

  Also feel free to join our active community or spread the word to your friends and network about the importance of data privacy.

  Thank you all and wishing you a great 2020 !

  For more information on how Matomo protects the privacy of your users, visit : https://matomo.org/privacy/

  Do you have privacy concerns ?

  What better day than today to speak up ! What privacy concerns have you experienced ?

  Contact Support

• What is data anonymization in web analytics ?

  11 février 2020, par Joselyn Khor — Analytics Tips, Privacy
  Collecting information via web analytics platforms is needed to help a website grow and improve. When doing so, it’s best to strike a balance between getting valuable insights, and keeping the trust of your users by protecting their privacy.

  This means not collecting or processing any personally identifiable information (PII). But what if your organisation requires you to collect PII ?

  That’s where data anonymization comes in.

  

  What is data anonymization ?

  Data anonymization makes identifiable information unidentifiable. This is done through data processing techniques which remove or modify PII data. So data becomes anonymous and can’t be linked to any individual.

  In the context of web analytics, data anonymization is handy because you can collect useful data while protecting the privacy of website visitors.

  Why is data anonymization important ?

  Through modern threats of identity theft, credit card fraud and the like, data anonymization is a way to protect the identity and privacy of individuals. As well as protect private and sensitive information of organisations. 

  Data anonymization lets you follow the many laws around the world which protect user privacy. These laws provide safeguards around collecting personal data or personally identifiable information (PII), so data anonymization is a good solution to ensure you’re not processing such sensitive information.

  In some cases, implementing data anonymization techniques means you can avoid having to show your users a consent screen. Which means you may not need to ask for consent in order to track data. This is a bonus as consent screens can annoy and stop people from engaging with your site.

  GDPR and data anonymization

  

  The GDPR is a law in the EU that limits the collection and processing of personal data. The aim is to give people more control over their online personal information. Which is why website owners need to follow certain rules to become GDPR compliant and protect user privacy. According to the GDPR, you can be fined up to 4% of your yearly revenue for data breaches or non-compliance. 

  In the case of web analytics, tools can be easily made compliant by following a number of steps. 

  This is why anonymizing data is a big deal.

  Anonymized data isn’t personal data according to the GDPR : 

  “The principles of data protection should therefore not apply to anonymous information, namely information which does not relate to an identified or identifiable natural person or to personal data rendered anonymous in such a manner that the data subject is not or no longer identifiable.”

  This means, you still get the best of both worlds. By anonymizing data, you’re still able to collect useful information like visitor behavioural data.

  US privacy laws and data anonymization

  In the US, there isn’t one single law that governs the protection of personal data, called personally identifiable information (PII). There are hundreds of federal and state laws that protect the personal data of US residents. As well as, industry-specific statutes related to data privacy, like the California Consumer Privacy Act (CCPA) and the Health Insurance Portability and Accountability Act (HIPAA).

  Website owners in the US need to know exactly what laws govern their area of business in order to follow them.

  A general guideline is to protect user privacy regardless of whether you are or aren’t allowed to collect PII. This means anonymizing identifiable information so your website users aren’t put at risk.

  Data anonymization techniques in Matomo Analytics

  If you carry these out, you won’t need to ask your website visitors for tracking consent since anonymized data is no longer considered personal data under the GDPR.

  • Anonymize previously tracked raw data – like visitors/visits
  • Anonymize Visitor IP addresses
  • Anonymize geo-location information (country, region, city)
  • Pseudonymize User ID ( if you don’t want this data to land on your Matomo server, the solution is simply to not set the User ID. Then Matomo will use the normal anonymized IDs)
  • Data can also be anonymized before it’s even sent to Matomo
  • Learn how to further configure privacy settings in a web analytics tool like Matomo
  • 11 ways Matomo Analytics helps you to protect your visitors privacy

  The techniques listed above make it easy for you when using a tool like Matomo, as they are automatically anonymized.

  Tools like Google Analytics on the other hand don’t provide some of the privacy options and leave it up to you to take on the burden of implementation without providing steps.

  Data anonymization tools

  If you’re a website owner who wants to grow your business or learn more about your website visitors, privacy-friendly tools like Matomo Analytics are a great option. By following the easy steps to be GDPR compliant, you can anonymize all data that could put your visitors at risk.