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Head down (wav version)
26 septembre 2011, par kent1
Mis à jour : Avril 2013
Langue : English
Type : Audio
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Echoplex (wav version)
26 septembre 2011, par kent1
Mis à jour : Avril 2013
Langue : English
Type : Audio
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Discipline (wav version)
26 septembre 2011, par kent1
Mis à jour : Avril 2013
Langue : English
Type : Audio
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Letting you (wav version)
26 septembre 2011, par kent1
Mis à jour : Avril 2013
Langue : English
Type : Audio
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1 000 000 (wav version)
26 septembre 2011, par kent1
Mis à jour : Avril 2013
Langue : English
Type : Audio
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999 999 (wav version)
26 septembre 2011, par kent1
Mis à jour : Avril 2013
Langue : English
Type : Audio
Autres articles (39)
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Websites made with MediaSPIP
2 mai 2011, par kent1This page lists some websites based on MediaSPIP.
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Creating farms of unique websites
13 avril 2011, par kent1MediaSPIP platforms can be installed as a farm, with a single "core" hosted on a dedicated server and used by multiple websites.
This allows (among other things) : implementation costs to be shared between several different projects / individuals rapid deployment of multiple unique sites creation of groups of like-minded sites, making it possible to browse media in a more controlled and selective environment than the major "open" (...) -
Other interesting software
13 avril 2011, par kent1We don’t claim to be the only ones doing what we do ... and especially not to assert claims to be the best either ... What we do, we just try to do it well and getting better ...
The following list represents softwares that tend to be more or less as MediaSPIP or that MediaSPIP tries more or less to do the same, whatever ...
We don’t know them, we didn’t try them, but you can take a peek.
Videopress
Website : http://videopress.com/
License : GNU/GPL v2
Source code : (...)
Sur d’autres sites (6059)
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Matomo analytics for wordpress
15 octobre 2019, par Matomo Core Team — CommunitySelf-hosting web analytics got a whole lot easier ! Introducing Matomo for WordPress
Be the first to try it out ! Your feedback is much needed and appreciated
Get a fully functioning Matomo (which is comparable to Google Analytics) in seconds ! How ? With the new Matomo Analytics for WordPress plugin.
Web analytics in WordPress has never been easier to get, or more powerful. Matomo Analytics for WordPress is the one-stop problem solver. It’ll save you time, money and give you the insights to help your website or business succeed.
Best of all, we get to further the goal of decentralising the internet. Our hope is for Matomo Analytics for WordPress to spread far and wide. We’re so excited that more and more people can now get their hands on this powerful, free, open-source analytics platform, in a few clicks !
Download now and check it out !
What do you get ?
- No more signing up to third party analytics service (like Google)
- No more sending away your valuable data to a third party service (like Google)
- Easy setup – install with a few clicks, no tracking code installation or developer knowledge needed
- 100% accurate data – no data sampling and no data limits
- Full data ownership – all data is stored on your servers and no one else can see your data
- Privacy protection / GDPR compliance
- Ecommerce tracking out-of-the-box (Woocommerce, Easy Digital Downloads, and MemberPress) and we’re keen to add many more over time
- Powerful features – segmenting, comparing reports, different visualisations, real-time reports, visit logs and visitor profiles, Matomo Tag Manager, dashboards, data export, APIs, and many more
- Compared to other WordPress solutions we don’t charge you extra for basic features that should work out-of-the-box
- Just like Matomo On-Premise, Matomo Analytics for WordPress is free
We need your feedback !
We all know and love the versatility of WordPress – with over 55,000 plugins and all the different ways of hosting it. However, with this great versatility comes the potential for things to be missed, so we’re keen to hear your feedback.
- Is our plugin breaking anything on your WordPress, or, not compatible with something ? Please create an issue on our repository.
- Is something not working ? If so, what ? Please create an issue on our repository.
- How does running Matomo impact the performance of your WordPress server ? Also, if you have any other feedback for us – whether good or bad – please email us at wordpress@matomo.org. We’d love to hear what you think !
- Can you perform a security review of the plugin ? Security issues are best reported to security@matomo.org
- Do you have any questions ? Questions are best asked in our forum
Thank you ! We really appreciate your help on this ❤️
How do you get Matomo Analytics for WordPress ?
You can then upload it in your WordPress by going to “Plugins => Add New”. During the upload, if you get an error like “Are you sure you want to do this ?”, we recommend you upload the extracted zip file on to your server and into your ‘wp-content/plugins’ folder manually using ftp or ssh. Make sure the plugin name is ‘matomo’.
All you need is at least WordPress 4.8 and PHP 7.0 or later. MySQL 5.1+ is recommended.
The source code is available at : https://github.com/matomo-org/wp-matomo/.
In perfect harmony : Matomo and WordPress
The idea for this started two years ago when we realised the similarities between the Matomo and WordPress project.
Not only from a technological point of view – where both are based on PHP and MySQL and can be extended using plugins – but also from a philosophical, license and values point of view. We both believe in privacy, security, data ownership, openness, transparency, having things working out-of-the-box, simplicity etc.
WordPress is currently used on approximately 30% of all websites. Many of them use the self-hosted open-source WordPress version. Giving everyone in this market the opportunity to easily get a powerful web analytics platform for free, means a lot to us. We believe WordPress users get a real choice besides the standard solution of Google Analytics, and it furthers our effort and goal of decentralising the internet.
We’re hoping more people will be empowered to protect user privacy, have access to a great free and open-source tool, and keep control of data in their own hands.
We hope you feel the same. Help us spread the word to your friends and get them in on this awesome new project !
Share on facebookShare on twitterShare on linkedinFAQs
Isn’t there already a WP-Matomo plugin for WordPress available ?
Yes, the existing WP-Matomo (WP-Piwik) plugin is an awesome plugin to connect your existing Matomo On-Premise or Matomo Cloud account with WordPress. The difference is that this new plugin installs Matomo Analytics fully in your WordPress. So you get the convenience of having a powerful analytics platform within your WordPress.
We highly recommend you install this new plugin if you use WordPress and are not running Matomo yet.
If you are already using Matomo on our Cloud or On-Premise, we’d still highly recommend you use WP-Matomo (WP-Piwik). So that you get an easier way of inserting the tracking code into your WordPress site and get insights faster.
I have a high traffic website, will it be an issue ?
If you have a lot of traffic, we’d advise you to install Matomo On-Premise separately. There’s no specific traffic threshold we can give you on when it’s better to use Matomo On-Premise. It really depends on your server.
We reckon if you have more than 500,000 page views a month, you may want to think about using Matomo On-Premise with WP-Matomo instead, but this is just an estimate. In general, if the load on your server is already quite high, then it might be better to install Matomo on a separate server. See also recommended server sizing for running Matomo.
How do I report a bug or request a new feature in Matomo for WordPress ?
Please create an issue, on our repository whenever you find a bug or if you have any suggestion or ideas of improvement. We want to build an outstanding analytics experience for WordPress !
Have another question you’re dying to ask ? The Matomo for WordPress FAQ page might have the answer you need.
Matomo Analytics for WordPress newsletter
Get ahead of the crowd – signup to our exclusive Matomo for WordPress newsletter to get the latest updates on this exciting new project.
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Marketing Touchpoints : Examples, KPIs, and Best Practices
11 mars 2024, par ErinThe customer journey is rarely straightforward. Rather, each stage comprises numerous points of contact with your brand, known as marketing touchpoints. And each touchpoint is equally important to the customer experience.
This article will explore marketing touchpoints in detail, including how to analyse them with attribution models and which KPIs to track. It will also share tips on incorporating these touchpoints into your marketing strategy.
What are marketing touchpoints ?
Marketing touchpoints are the interactions that take place between brands and customers throughout the latter’s journey, either online or in person.
By understanding how customers interact with your brand before, during and after a purchase, you can identify the channels that contribute to starting, driving and closing buyer journeys. Not only that, but you’ll also learn how to optimise the customer experience. This can also help you :
- Promote customer loyalty through increased customer satisfaction
- Improve your brand reputation and foster a more positive perception of your brand, supported by social proof
- Build brand awareness among prospective customers
- Reconnect with current customers to drive repeat business
According to a 2023 survey, social media and video-sharing platforms are the leading digital touchpoints among US consumers.
With the customer journey divided into three stages — awareness, consideration, and decision — we can group these interactions into three touchpoint segments, depending on whether they occur before, during or after a purchase.
Touchpoints before a purchase
Touchpoints before a purchase are those initial interactions between potential customers and brands that occur during the awareness stage — before they’ve made a purchase decision.
Here are some key touchpoints at the pre-purchase stage :
- Customer reviews, forums, and testimonials
- Social media posts
- Online ads
- Company events and product demos
- Other digital touchpoints, like video content, blog posts, or infographics
- Peer referral
In PwC’s 2024 Global Consumer Insights Pulse Survey, 54% of consumers listed search engines as their primary source of pre-purchase information, followed by Amazon (35%) and retailer websites (33%).
Here are the survey’s findings in Western Europe, specifically :
Social channels are another major pre-purchase touchpoint ; 25% of social media users aged 18 to 44 have made a purchase through a social media app over the past three months.
Touchpoints during a purchase
Touchpoints during a purchase occur when the prospective customer has made their purchase decision. It’s the beginning of a (hopefully) lasting relationship with them.
It’s important to involve both marketing and sales teams here — and to keep track of conversion metrics.
Here are the main touchpoints at this stage :
- Company website pages
- Product pages and catalogues
- Communication between customers and sales reps
- Product packaging and labelling
- Point-of-sale (POS) — the final touchpoint the prospective customer will reach before making the final purchasing decision
Touchpoints after a purchase
You can use touchpoints after a purchase to maintain a positive relationship and keep current customers engaged. Examples of touchpoints that contribute to a good post-purchase experience for the customer include the following :
- Thank-you emails
- Email newsletters
- Customer satisfaction surveys
- Cross-selling emails
- Renewal options
- Customer loyalty programs
Email marketing remains significant across all touchpoint segments, with 44% of CMOs agreeing that it’s essential to their marketing strategy — and it also plays a particularly important role in the post-purchase experience. For 61.1% of marketing teams, email open rates are higher than 20%.
Sixty-nine percent of consumers say they’ve stopped doing business with a brand following a bad experience, so the importance of customer service touchpoints shouldn’t be overlooked. Live chat, chatbots, self-service resources, and customer service teams are integral to the post-purchase experience.
Attribution models : Assigning value to marketing touchpoints
Determining the most effective touchpoints — those that directly contribute to conversions — is a process known as marketing attribution. The goal here is to identify the specific channels and points of contact with prospective customers that result in revenue for the company.
You can use these insights to understand — and maximise — marketing return on investment (ROI). Otherwise, you risk allocating your budget to the wrong channels.
It’s possible to group attribution models into two categories — single-touch and multi-touch — depending on whether you assign value to one or more contributing touchpoints.
Single-touch attribution models, where you’re giving credit for the conversion to a single touchpoint, include the following :
- First-touch attribution : This assigns credit for the conversion to the first interaction a customer had with a brand ; however, it fails to consider lower-funnel touchpoints.
- Last-click attribution : This focuses only on bottom-of-funnel marketing and credits the last interaction the customer had with a brand before completing a purchase.
- Last non-direct : Credits the touchpoint immediately preceding a direct touchpoint with all the credit.
Multi-touch attribution models are more complex and distribute the credit for conversion across multiple relevant touchpoints throughout the customer journey :
- Linear attribution : The simplest multi-touch attribution model assigns equal values to all contributing touchpoints.
- Position-based or U-shaped attribution : This assigns the greatest value to the first and last touchpoint — with 40% of the conversion credit each — and then divides the remaining 20% across all the other touchpoints.
- Time-decay attribution : This model assigns the most credit to the customer’s most recent interactions with a brand, assuming that the touchpoints that occur later in the journey have a bigger impact on the conversion.
Consider the following when choosing the most appropriate attribution model for your business :
- The length of your typical sales cycle
- Your marketing goals : increasing awareness, lead generation, driving revenue, etc.
- How many stages and touchpoints make up your sales funnel
Sometimes, it even makes sense to measure marketing performance using more than one attribution model.
With the sheer volume of data that’s constantly generated across numerous online touchpoints, from your website to social media channels, it’s practically impossible to collect and analyse it manually.
You’ll need an advanced web analytics platform to identify key touchpoints and assign value to them.
Matomo’s Marketing Attribution feature can accurately measure the performance of different touchpoints to ensure that you’re allocating resources to the right channels. This is done in a compliant manner, without the need of data sampling or requiring cookie consent screens (excluding in Germany and the UK), ensuring both accuracy and privacy compliance.
Try Matomo for Free
Get the web insights you need, without compromising data accuracy.
Customer journey KPIs for measuring marketing campaign performance
Measuring the impact of different touchpoints on marketing campaign performance can help you understand how customer interactions drive conversions — and how to optimise your future efforts.
Clearly, this is not a one-time effort. You should continuously reevaluate the crucial touchpoints that drive the most engagement at different stages of the customer journey.
Web analytics platforms can provide valuable insights into ever-changing consumer behaviours and trends and help you make informed decisions.
At the moment, Google is the most popular solution in the web analytics industry, with a combined market share of more than 70%.
However, if privacy, data accuracy, and GDPR compliance are a priority for you, Matomo is an alternative worth considering.
Try Matomo for Free
Get the web insights you need, without compromising data accuracy.
KPIs to track before a purchase
During the pre-purchase stage, focus on the KPIs that measure the effectiveness of marketing activities across various online touchpoints — landing pages, email campaigns, social channels and ad placement on SERPs, for instance.
KPIs to track during the consideration stage include the following :
- Cost-per-click (CPC) : The CPC, the total cost of paid online advertising divided by the number of clicks those ads get, indicates whether you’re getting a good ROI. In the UK, the average CPC for search advertising is $1.22. Globally, it averages $0.62.
- Engagement rate : The engagement rate, which is the total number of interactions divided by the number of followers, is useful for measuring the performance of social media touchpoints. Customer engagement also applies to other channels, like tracking average time on-page, form conversions, bounce rates, and other website interactions.
- Click-through rate (CTR) : The CTR — or the number of clicks your ads receive compared to the number of times they’re shown — helps you measure the performance of CTAs, email newsletters and pay-per-click (PPC) advertising.
KPIs to track during a purchase
As a potential customer moves further down the sales funnel and reaches the decision stage, where they’re ready to make the choice to purchase, you should be tracking the following :
- Conversion rate : This is the percentage of leads that convert into customers by completing the desired action relative to the total number of website visitors. It shows you whether you’re targeting the right people and providing a frictionless checkout experience.
- Sales revenue : This refers to the quantity of products sold multiplied by the product’s price. It helps you track the company’s ability to generate profit.
- Cost per conversion : This KPI is the total cost of online advertising in relation to the number of conversions. It measures the effectiveness of different marketing channels and the costs of converting prospective customers into buyers. It also forecasts future ad spend.
KPIs to track after purchase
At the post-purchase stage, your priority should be gathering feedback :
Customer feedback surveys are great for collecting insights into customers’ post-purchase experience, opinions about your brand, products and services, and needs and expectations.
In addition to measuring customer satisfaction, these insights can help you identify points of friction, forecast future growth and revenue and spot customers at risk of churning.
Focus on the following customer satisfaction and retention metrics :
- Customer Satisfaction Score (CSAT) : This metric, which is gathered through customer satisfaction surveys, helps you gauge satisfaction levels. After all, 77% of consumers consider great customer service an important driver of brand loyalty.
- Net Promoter Score (NPS) : Based on single-question customer surveys, NPS indicates how likely a customer is to recommend your business.
- Customer Lifetime Value (CLV) : The CLV is the profit you can expect to generate from one customer throughout their relationship with your company.
- Customer Health Score (CHS) : This score can assess how “healthy” the customer’s relationship with your brand is and identify at-risk customers.
Marketing touchpoints : Tips and best practices
Customer experience is more important today than ever.
Salesforce’s 2022 State of the Connected Consumer report indicated that, for 88% of customers, the experience the brand provides is just as important as the product itself.
Here’s how you can build your customer touchpoint strategy and use effective touchpoints to improve customer satisfaction, build a loyal customer base, deliver better digital experiences and drive growth :
Understand the customer’s end-to-end experience
The typical customer’s journey follows a non-linear path of individual experiences that shape their awareness and brand preference.
Seventy-three percent of customers expect brands to understand their needs. So, personalising each interaction and delivering targeted content at different touchpoint segments — supported by customer segmentation and tools like Matomo — should be a priority.
Try to put yourself in the prospective customer’s shoes and understand their motivation and needs, focusing on their end-to-end experience rather than individual interactions.
Create a customer journey map
Once you understand how prospective customers interact with your brand, it becomes easier to map their journey from the pre-purchase stage to the actual purchase and beyond.
By creating these visual “roadmaps,” you make sure that you’re delivering the right content on the right channels at the right times and to the right audience — the key to successful marketing.
Identify best-performing digital touchpoints
You can use insights from marketing attribution to pinpoint areas that are performing well.
By analysing the data provided by Matomo’s Marketing Attribution feature, you can determine which digital touchpoints are driving the most conversions or engagement, allowing you to focus your resources on optimising these channels for even greater success.
This targeted approach helps maximise the effectiveness of your marketing efforts and ensures a higher return on investment.
Try Matomo for Free
Get the web insights you need, without compromising data accuracy.
Discover key marketing touchpoints with Matomo
The customer’s journey rarely follows a direct route. If you hope to reach more customers and improve their experience, you’ll need to identify and manage individual marketing touchpoints every step of the way.
While this process looks different for every business, it’s important to remember that your customers’ experience begins long before they interact with your brand for the first time — and carries on long after they complete the purchase.
In order to find these touchpoints and measure their effectiveness across multiple marketing channels, you’ll have to rely on accurate data — and a powerful web analytics tool like Matomo can provide those valuable marketing insights.
Try Matomo free for 21-days. No credit card required.
Try Matomo for Free
21 day free trial. No credit card required.
-
Matomo analytics for wordpress
15 octobre 2019, par Matomo Core Team — CommunitySelf-hosting web analytics got a whole lot easier ! Introducing Matomo for WordPress
Be the first to try it out ! Your feedback is much needed and appreciated
Get a fully functioning Matomo (which is comparable to Google Analytics) in seconds ! How ? With the new Matomo Analytics for WordPress plugin.
Web analytics in WordPress has never been easier to get, or more powerful. Matomo Analytics for WordPress is the one-stop problem solver. It’ll save you time, money and give you the insights to help your website or business succeed.
Best of all, we get to further the goal of decentralising the internet. Our hope is for Matomo Analytics for WordPress to spread far and wide. We’re so excited that more and more people can now get their hands on this powerful, free, open-source analytics platform, in a few clicks !
Download now and check it out !
What do you get ?
- No more signing up to third party analytics service (like Google)
- No more sending away your valuable data to a third party service (like Google)
- Easy setup – install with a few clicks, no tracking code installation or developer knowledge needed
- 100% accurate data – no data sampling and no data limits
- Full data ownership – all data is stored on your servers and no one else can see your data
- Privacy protection / GDPR compliance
- Ecommerce tracking out-of-the-box (Woocommerce, Easy Digital Downloads, and MemberPress) and we’re keen to add many more over time
- Powerful features – segmenting, comparing reports, different visualisations, real-time reports, visit logs and visitor profiles, Matomo Tag Manager, dashboards, data export, APIs, and many more
- Compared to other WordPress solutions we don’t charge you extra for basic features that should work out-of-the-box
- Just like Matomo On-Premise, Matomo Analytics for WordPress is free
We need your feedback !
We all know and love the versatility of WordPress – with over 55,000 plugins and all the different ways of hosting it. However, with this great versatility comes the potential for things to be missed, so we’re keen to hear your feedback.
- Is our plugin breaking anything on your WordPress, or, not compatible with something ? Please create an issue on our repository.
- Is something not working ? If so, what ? Please create an issue on our repository.
- How does running Matomo impact the performance of your WordPress server ? Also, if you have any other feedback for us – whether good or bad – please email us at wordpress@matomo.org. We’d love to hear what you think !
- Can you perform a security review of the plugin ? Security issues are best reported to security@matomo.org
- Do you have any questions ? Questions are best asked in our forum
Thank you ! We really appreciate your help on this ❤️
How do you get Matomo Analytics for WordPress ?
Log in to your WordPress and go to “Plugins => Add New”, search for “Matomo Analytics – Ethical Stats. Powerful Insights”, click on “Install” and then “Activate”.
All you need is at least WordPress 4.8 and PHP 7.0 or later. MySQL 5.1+ is recommended.
The source code is available at : https://github.com/matomo-org/wp-matomo/.
In perfect harmony : Matomo and WordPress
The idea for this started two years ago when we realised the similarities between the Matomo and WordPress project.
Not only from a technological point of view – where both are based on PHP and MySQL and can be extended using plugins – but also from a philosophical, license and values point of view. We both believe in privacy, security, data ownership, openness, transparency, having things working out-of-the-box, simplicity etc.
WordPress is currently used on approximately 30% of all websites. Many of them use the self-hosted open-source WordPress version. Giving everyone in this market the opportunity to easily get a powerful web analytics platform for free, means a lot to us. We believe WordPress users get a real choice besides the standard solution of Google Analytics, and it furthers our effort and goal of decentralising the internet.
We’re hoping more people will be empowered to protect user privacy, have access to a great free and open-source tool, and keep control of data in their own hands.
We hope you feel the same. Help us spread the word to your friends and get them in on this awesome new project !
Share on facebookShare on twitterShare on linkedinFAQs
Isn’t there already a WP-Matomo plugin for WordPress available ?
Yes, the existing WP-Matomo (WP-Piwik) plugin is an awesome plugin to connect your existing Matomo On-Premise or Matomo Cloud account with WordPress. The difference is that this new plugin installs Matomo Analytics fully in your WordPress. So you get the convenience of having a powerful analytics platform within your WordPress.
We highly recommend you install this new plugin if you use WordPress and are not running Matomo yet.
If you are already using Matomo on our Cloud or On-Premise, we’d still highly recommend you use WP-Matomo (WP-Piwik). So that you get an easier way of inserting the tracking code into your WordPress site and get insights faster.
I have a high traffic website, will it be an issue ?
If you have a lot of traffic, we’d advise you to install Matomo On-Premise separately. There’s no specific traffic threshold we can give you on when it’s better to use Matomo On-Premise. It really depends on your server.
We reckon if you have more than 500,000 page views a month, you may want to think about using Matomo On-Premise with WP-Matomo instead, but this is just an estimate. In general, if the load on your server is already quite high, then it might be better to install Matomo on a separate server. See also recommended server sizing for running Matomo.
How do I report a bug or request a new feature in Matomo for WordPress ?
Please create an issue, on our repository whenever you find a bug or if you have any suggestion or ideas of improvement. We want to build an outstanding analytics experience for WordPress !
Have another question you’re dying to ask ? The Matomo for WordPress FAQ page might have the answer you need.
Matomo Analytics for WordPress newsletter
Get ahead of the crowd – signup to our exclusive Matomo for WordPress newsletter to get the latest updates on this exciting new project.
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