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• French CNIL recommends Piwik : the only analytics tool that does not require Cookie Consent

  29 octobre 2014, par Matthieu Aubry — Press Releases

  There has been recent and important changes in France regarding data privacy and the use of cookies. This blog post will introduce you to these changes and explain how you make your website compliant.

  Cookie Consent in the data freedom law

  Since the adoption of the EU Directive 2009/136/EC “Telecom Package”, Internet users must be informed and provide their prior consent to the storage of cookies on their computer. The use of cookies for advertising, analytics and social share buttons require the user’s consent :

  It is necessary to inform users of the presence, purpose and duration of the cookies placed in their browsers, and the means at their disposal to oppose it.

  What is a cookie ?

  Cookies are tracers placed on Internet users’ hard drives by the web hosts of the visited website. They allow the website to identify a single user across multiple visits with a unique identifier. Cookies may be used for various purposes : building up a shopping cart, storing a website’s language settings, or targeting advertising by monitoring the user’s web-browsing.

  Which cookies are exempt from the Cookie Consent rule ?

  France has exempted certain cookies from the cookie consent rule : for those cookies that are strictly necessary to offer the service sought after by the user you do not need to ask consent to user. Examples of such cookies are :

  • the shopping cart cookie,
  • authentication cookies,
  • short lived session cookies,
  • load balancer cookies,
  • certain first party analytics (such as Piwik cookies),
  • persistent cookies for interface personalisation.

  Asking users for consent for Analytics (tracking) Cookies

  For all cookies that are not exempted from the Cookie Consent then you will need to :

  • obtain consent from web users before placing or reading cookies and similar technologies,
  • clearly inform web users of the different purposes for which the cookies and similar technologies will be used,
  • propose a real choice to web users between accepting or refusing cookies and similar technologies.

  You don’t need Cookie Consent with Piwik

  The excellent news is that there is a way to bypass the Cookie Consent banner on your website :

  If you are using another analytics solution other than Piwik then you will need to ask users for consent. If you do not want to ask for consent then download and install Piwik or signup to Piwik Cloud to get started.

  If you are already using Piwik you need to do two simple things : (1) anonymise visitor IP addresses (at least two bytes) and (2) include the opt-out iframe solution in your website (learn more).

  Note that these recommendations currently only apply in France, but because the law is European we can expect similar findings in other European countries.

  CNIL recommends Piwik

  We are proud that the CNIL has identified Piwik as the only tool that respects all privacy requirements set by the European Telecom law.

  

  About the CNIL

  The CNIL is an independent administrative body that operates in accordance with the French data protection legislation. The CNIL has been entrusted with the general duty to inform people of the rights that the data protection legislation allows them.

  The role and responsabilities of the CNIL are :

  • to protect citizens and their data
  • to regulate and control processing of personal data
  • to inspect the security of data processing systems and applications, and impose penalties

  Piwik and Privacy

  At Piwik we love Privacy – our open analytics platform comes with built-in Privacy.

  Future of Privacy at Piwik

  Piwik is already the leader when it comes to respecting user privacy but we plan to continue improving privacy within the open analytics platform. For more information and specific ideas see Privacy enhancing issues in our issue tracker.

  References

  Learn more in these articles in French [fr] or English :

  • [fr] Sites web, cookies et autres traceurs
  • [fr] Comment me mettre en conformité avec la recommandation “Cookies” de la CNIL ?
  • [fr] Recommandation sur les cookies : obligations pour les responsables de sites ?
  • CNIL Starts Controlling Cookie Settings in October 2014
  • CNIL recommends Piwik for compliance with data protection laws

  Contact

  To learn more about Piwik, please visit piwik.org,

  Get in touch with the Piwik team : Contact information,

  For professional support contact Piwik PRO.

• Server Move For multimedia.cx

  1er août 2014, par Multimedia Mike — General

  I made a big change to multimedia.cx last week : I moved hosting from a shared web hosting plan that I had been using for 10 years to a dedicated virtual private server (VPS). In short, I now have no one to blame but myself for any server problems I experience from here on out.

  The tipping point occurred a few months ago when my game music search engine kept breaking regardless of what technology I was using. First, I had an admittedly odd C-based CGI solution which broke due to mysterious binary compatibility issues, the sort that are bound to occur when trying to make a Linux binary run on heterogeneous distributions. The second solution was an SQLite-based solution. Like the first solution, this worked great until it didn’t work anymore. Something else mysteriously broke vis-à-vis PHP and SQLite on my server. I started investigating a MySQL-based full text search solution but couldn’t make it work, and decided that I shouldn’t have to either.

  Ironically, just before I finished this entire move operation, I noticed that my SQLite-based FTS solution was working again on the old shared host. I’m not sure when that problem went away. No matter, I had already thrown the switch.

  How Hard Could It Be ?
  We all have thresholds for the type of chores we’re willing to put up with and which we’d rather pay someone else to perform. For the past 10 years, I felt that administering a website’s underlying software is something that I would rather pay someone else to worry about. To be fair, 10 years ago, I don’t think VPSs were a thing, or at least a viable thing in the consumer space, and I wouldn’t have been competent enough to properly administer one. Though I would have been a full-time Linux user for 5 years at that point, I was still the type to build all of my own packages from source (I may have still been running Linux From Scratch 10 years ago) which might not be the most tractable solution for server stability.

  These days, VPSs are a much more affordable option (easily competitive with shared web hosting). I also realized I know exactly how to install and configure all the software that runs the main components of the various multimedia.cx sites, having done it on local setups just to ensure that my automated backups would actually be useful in the event of catastrophe.

  All I needed was the will to do it.

  The Switchover Process
  Here’s the rough plan :

  • Investigate options for both VPS providers and mail hosts– I might be willing to run a web server but NOT a mail server
  • Start plotting several months in advance of my yearly shared hosting renewal date
  • Screw around for several months, playing video games and generally finding reasons to put off the move
  • Panic when realizing there are only a few days left before the yearly renewal comes due

  So that’s the planning phase. BTW, I chose Digital Ocean for VPS and Zoho for email hosting. Here’s the execution phase I did last week :

  • Register with Digital Ocean and set up DNS entries to point to the old shared host for the time being
  • Once the D-O DNS servers respond correctly using a manual ‘dig’ command, use their servers as the authoritative ones for multimedia.cx
  • Create a new Droplet (D-O VPS), install all the right software, move the databases, upload the files ; and exhaustively document each step, gotcha, and pitfall ; treat a VPS as necessarily disposable and have an eye towards iterating the process with a new VPS
  • Use /etc/hosts on a local machine to point DNS to the new server and verify that each site is working correctly
  • After everything looks all right, update the DNS records to point to the new server

  Finally, flip the switch on the MX record by pointing it to the new email provider.

  Improvements and Problems
  Hosting on Digital Ocean is quite amazing so far. Maybe it’s the SSDs. Whatever it is, all the sites are performing far better than on the old shared web host. People who edit the MultimediaWiki report that changes get saved in less than the 10 or so seconds required on the old server.

  Again, all problems are now my problems. A sore spot with the shared web host was general poor performance. The hosting company would sometimes complain that my sites were using too much CPU. I would have loved to try to optimize things. However, the cPanel interface found on many shared hosts don’t give you a great deal of data for debugging performance problems. However, same sites, same software, same load on the VPS is considerably more performant.

  Problem : I’ve already had the MySQL database die due to a spike in usage. I had to manually restart it. I was considering a cron-based solution to check if the server is running and restart it if not. In response to my analysis that my databases are mostly read and not often modified, so db crashes shouldn’t be too disastrous, a friend helpfully reminded me that, “You would not make a good sysadmin with attitudes like ‘an occasional crash is okay’.”

  To this end, I am planning to migrate the database server to a separate VPS. This is a strategy that even Digital Ocean recommends. I’m hoping that the MySQL server isn’t subject to such memory spikes, but I’ll continue to monitor it after I set it up.

  Overall, the server continues to get modest amounts of traffic. I predict it will remain that way unless Dark Shikari resurrects the x264dev blog. The biggest spike that multimedia.cx ever saw was when Steve Jobs linked to this WebM post.

  Dropped Sites
  There are a bunch of subdomains I dropped because I hadn’t done anything with them for years and I doubt anyone will notice they’re gone. One notable section that I decided to drop is the samples.mplayerhq.hu archive. It will live on, but it will be hosted by samples.ffmpeg.org, which had a full mirror anyway. The lower-end VPS instances don’t have the 53 GB necessary.

  Going Forward
  Here’s to another 10 years of multimedia.cx, even if multimedia isn’t as exciting as it was 10 years ago (personal opinion ; I’ll have another post on this later). But at least I can get working on some other projects now that this is done. For the past 4 months or so, whenever I think of doing some other project, I always remembered that this server move took priority over everything else.

• How to Use Analytics & Reports for Marketing, Sales & More

  28 septembre 2023, par Erin — Analytics Tips

  By now, most professionals know they should be using analytics and reports to make better business decisions. Blogs and thought leaders talk about it all the time. But most sources don’t tell you how to use analytics and reports. So marketers, salespeople and others either skim whatever reports they come across or give up on making data-driven decisions entirely. 

  But it doesn’t have to be this way.

  In this article, we’ll cover what analytics and reports are, how they differ and give you examples of each. Then, we’ll explain how clean data comes into play and how marketing, sales, and user experience teams can use reports and analytics to uncover actionable insights.

  What’s the difference between analytics & reports ? 

  Many people speak of reports and analytics as if the terms are interchangeable, but they have two distinct meanings.

  A report is a collection of data presented in one place. By tracking key metrics and providing numbers, reports tell you what is happening in your business. Analytics is the study of data and the process of generating insights from data. Both rely on data and are essential for understanding and improving your business results.

  

  A science experiment is a helpful analogy for how reporting and analytics work together. To conduct an experiment, scientists collect data and results and compile a report of what happened. But the process doesn’t stop there. After generating a data report, scientists analyse the data and try to understand the why behind the results.

  In a business context, you collect and organise data in reports. With analytics, you then use those reports and their data to draw conclusions about what works and what doesn’t.

  Reports examples 

  Reports are a valuable tool for just about any part of your business, from sales to finance to human resources. For example, your finance team might collect data about spending and use it to create a report. It might show how much you spend on employee compensation, real estate, raw materials and shipping.

  On the other hand, your marketing team might benefit from a report on lead sources. This would mean collecting data on where your sales leads come from (social media, email, organic search, etc.). You could collect and present lead source data over time for a more in-depth report. This shows which sources are becoming more effective over time. With advanced tools, you can create detailed, custom reports that include multiple factors, such as time, geographical location and device type.

  

  Analytics examples 

  Because analytics requires looking at and drawing insights from data and reports to collect and present data, analytics often begins by studying reports. 

  In our example of a report on lead sources, an analytics professional might study the report and notice that webinars are an important source of leads. To better understand this, they might look closely at the number of leads acquired compared to how often webinars occur. If they notice that the number of webinar leads has been growing, they might conclude that the business should invest in more webinars to generate more leads. This is just one kind of insight analytics can provide.

  For another example, your human resources team might study a report on employee retention. After analysing the data, they could discover valuable insights, such as which teams have the highest turnover rate. Further analysis might help them uncover why certain teams fail to keep employees and what they can do to solve the problem.

  The importance of clean data 

  Both analytics and reporting rely on data, so it’s essential your data is clean. Clean data means you’ve audited your data, removed inaccuracies and duplicate entries, and corrected mislabelled data or errors. Basically, you want to ensure that each piece of information you’re using for reports and analytics is accurate and organised correctly.

  If your data isn’t clean and accurate, neither will your reports be. And making business decisions based on bad data can come at a considerable cost. Inaccurate data might lead you to invest in a channel that appears more valuable than it actually is. Or it could cause you to overlook opportunities for growth. Moreover, poor data maintenance and the poor insight it provides will lead your team to have less trust in your reports and analytics team.

  The simplest way to maintain clean data is to be meticulous when inputting or transferring data. This can be as simple as ensuring that your sales team fills in every field of an account record. When you need to import or transfer data from other sources, you need to perform quality assurance (QA) checks to make sure data is appropriately labelled and organised. 

  Another way to maintain clean data is by avoiding cookies. Most web visitors reject cookie consent banners. When this happens, analysts and marketers don’t get data on these visitors and only see the percentage of users who accept tracking. This means they decide on a smaller sample size, leading to poor or inaccurate data. These banners also create a poor user experience and annoy web visitors.

  Matomo can be configured to run cookieless — which, in most countries, means you don’t need to have an annoying cookie consent screen on your site. This way, you can get more accurate data and create a better user experience.

  Marketing analytics and reports 

  Analytics and reporting help you measure and improve the effectiveness of your marketing efforts. They help you learn what’s working and what you should invest more time and money into. And bolstering the effectiveness of your marketing will create more opportunities for sales.

  

  One common area where marketing teams use analytics and reports is to understand and improve their keyword rankings and search engine optimization. They use web analytics platforms like Matomo to report on how their website performs for specific keywords. Insights from these reports are then used to inform changes to the website and the development of new content.

  As we mentioned above, marketing teams often use reports on lead sources to understand how their prospects and customers are learning about the brand. They might analyse their lead sources to better understand their audience. 

  For example, if your company finds that you receive a lot of leads from LinkedIn, you might decide to study the content you post there and how it differs from other platforms. You could apply a similar content approach to other channels to see if it increases lead generation. You can then study reporting on how lead source data changes after you change content strategies. This is one example of how analysing a report can lead to marketing experimentation. 

  Email and paid advertising are also marketing channels that can be optimised with reports and analysis. By studying the data around what emails and ads your audience clicks on, you can draw insights into what topics and messaging resonate with your customers.

  

  Marketing teams often use A/B testing to learn about audience preferences. In an A/B test, you can test two landing page versions, such as two different types of call-to-action (CTA) buttons. Matomo will generate a report showing how many people clicked each version. From those results, you may draw an insight into the design your audience prefers.

  Sales analytics and reports 

  Sales analytics and reports are used to help teams close more deals and sell more efficiently. They also help businesses understand their revenue, set goals, and optimise sales processes. And understanding your sales and revenue allows you to plan for the future.

  One of the keys to building a successful sales strategy and team is understanding your sales cycle. That’s why it’s so important for companies to analyse their lead and sales data. For business-to-business (B2B) companies in particular, the sales cycle can be a long process. But you can use reporting and analytics to learn about the stages of the buying cycle, including how long they take and how many leads proceed to the next step.

  Analysing lead and customer data also allows you to gain insights into who your customers are. With detailed account records, you can track where your customers are, what industries they come from, what their role is and how much they spend. While you can use reports to gather customer data, you also have to use analysis and qualitative information in order to build buyer personas. 

  

  Many sales teams use past individual and business performance to understand revenue trends. For instance, you might study historical data reports to learn how seasonality affects your revenue. If you dive deeper, you might find that seasonal trends may depend on the country where your customers live. 

  

  Conversely, it’s also important to analyse what internal variables are affecting revenue. You can use revenue reports to identify your top-performing sales associates. You can then try to expand and replicate that success. While sales is a field often driven by personal relationships and conversations, many types of reports allow you to learn about and improve the process.

  Website and user behaviour analytics and reports 

  More and more, businesses view their websites as an experience and user behaviour as an important part of their business. And just like sales and marketing, reporting and analytics help you better understand and optimise your web experience. 

  Many web and user behaviour metrics, like traffic source, have important implications for marketing. For example, page traffic and user flows can provide valuable insights into what your customers are interested in. This can then drive future content development and marketing campaigns.

  

  You can also learn about how your users navigate and use your website. A robust web analytics tool, like Matomo, can supply user session recordings and visitor tracking. For example, you could study which pages a particular user visits. But Matomo also has a feature called Transitions that provides visual reports showing where a particular page’s traffic comes from and where visitors tend to go afterward. 

  

  As you consider why people might be leaving your website, site performance is another important area for reporting. Most users are accustomed to near-instantaneous web experiences, so it’s worth monitoring your page load time and looking out for backend delays. In today’s world, your website experience is part of what you’re selling to customers. Don’t miss out on opportunities to impress and delight them.

  Dive into your data

  Reporting and analytics can seem like mysterious buzzwords we’re all supposed to understand already. But, like anything else, they require definitions and meaningful examples. When you dig into the topic, though, the applications for reporting and analytics are endless.

  Use these examples to identify how you can use analytics and reports in your role and department to achieve better results, whether that means higher quality leads, bigger deal size or a better user experience.

  To see how Matomo can collect accurate and reliable data and turn it into in-depth analytics and reports, start a free 21-day trial. No credit card required.